Broadway Hills in Idaho Falls, ID

Pros

• The staff are great and provide quick service.
• The house is very nice, and the residents are happy and well cared for.
• The staff are caring and loving, treating residents as if they were family.
• Broadway Fields is a wonderful place to bring loved ones for a tour.
• The staff and the environment are friendly and homey, putting worries at ease and answering questions quickly.
• Broadway Fields is highly recommended; its owners are great people who care about their residents; it is a great facility.
• The owners of Broadway Fields are caring and hands-on, taking great care of staff and residents; it is truly a great place to be.
• The place is wonderful.

Cons

• The administration did not take staff concerns seriously.
• They offer no driver to transport residents to appointments or the hospital.
• They are making tons of money.
• It is a shame that residents are expected to pay for their rides.
• The staff are afraid of a resident who yells for a long time.
• The facility did not take accountability when a resident's wedding ring was stolen.

Review

Broadway Hills in Idaho Falls is best suited for seniors who want a warm, home-like setting where staff and owners are actively involved in daily life. The community earns its strongest marks from caregivers who treat residents like family, respond quickly, and maintain a house that feels comfortable and lived-in. This is a place where relationships carry real weight, and residents often appear calm, well cared for, and at ease with the routine. For families prioritizing personal attention and a sense of belonging over formal programming or a large, impersonal campus, Broadway Hills offers a tangible, everyday quality of life that can be meaningful during the aging process.

Those who should consider alternatives are residents who rely on regular transportation to medical appointments or the hospital. Several reviews highlight the absence of a dedicated driver or reliable transit option, which can become a real hurdle for ongoing health needs. Additionally, parents and adult children who require stringent accountability, especially in a setting where valuables are at risk, may prefer a community with stronger documented processes for handling concerns and losses. Finally, any family seeking a highly structured, larger-scale operation with formal risk management may find other Idaho Falls options more aligned with those expectations.

On the plus side, the strongest pros are the people: staff described as caring, loving, and consistently available, and owners who are truly hands-on and invested in both residents and staff. The environment is repeatedly labeled as friendly and homey, with quick service and a sense that residents are valued members of a close-knit community. These daily strengths can offset some organizational frictions, because the day-to-day experience feels personal and responsive. When families worry about staffing or bureaucratic delays, the evident warmth and attentiveness offer significant reassurance that daily needs will be met with patience and heart.

The most notable drawbacks center on practical logistics and governance. The transportation gap is not a minor inconvenience but a real limitation for residents who need regular medical access. A troubling incident involving a stolen wedding ring underscores concerns about accountability and security, raising questions about how problems are investigated and resolved. Add to that feedback that some staff and residents perceive safety risks with a disruptive client, and there is a pattern suggesting that while care is compassionate, there can be moments where safety management and administrative responsiveness fall short. Past notes that administrators did not consistently heed staff concerns also color the risk assessment.

Taken together, Broadway Hills presents a compelling choice for families who prize a nurturing, intimate setting with genuinely engaged staff and owners. The candid caveats are operational rather than philosophical: transportation, accountability, and safety protocols require careful probing during tours and conversations with current residents. Prospective residents should demand clarity on how transportation needs are met today, what security measures and incident response plans are in place, and what concrete steps have been implemented since the more troubling feedback emerged. This is not a place to overlook governance, even while the heart of the community rings true.

In the end, Broadway Hills (also referred to in some reviews as Broadway Fields) is a practical fit for families seeking a home-centered senior living experience where warmth and personal attention are real strengths. It is less ideal for those who cannot tolerate gaps in transportation or who demand a higher level of formal accountability and risk management. For families open to a hands-on, resident-focused environment and prepared to verify transportation options and security practices, the choice is worth serious consideration. A prudent approach is to schedule thorough visits, ask pointed questions about transport, losses, and safety protocols, and speak with multiple residents and staff to gauge whether the culture aligns with long-term care priorities and peace of mind.

This part of Idaho Falls, Idaho offers a variety of amenities and services that would be ideal for senior living. There are several restaurants in the area, providing convenient dining options. Additionally, there are multiple pharmacies and healthcare facilities nearby, ensuring easy access to medical care. The presence of cafes like Starbucks and Dutch Bros Coffee offers opportunities for socializing and relaxation. Parks such as Sportsmen's Park and Community Park provide green spaces for outdoor activities and leisurely strolls. The Paramount Theatre offers entertainment options for those interested in cultural experiences. Overall, this part of Idaho Falls appears to have a good balance of conveniences and recreational opportunities that would make it a comfortable and enjoyable place for seniors to reside.

Restaurants

• Reed's Dairy (6.1 miles)
• Pizza Hut (6.7 miles)
• McDonald's (7.4 miles)
• The Bee's Knees Pub & Catering Co. (7.6 miles)
• Arctic Circle Restaurant (7.8 miles)
• Panda Express (7.8 miles)
• Sandpiper Restaurant (7.8 miles)

Transportation

• Budget Rent A Car (6.2 miles)
• Alamo Rent A Car (6.6 miles)
• Idaho Falls Regional Airport (IDA) (6.6 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (6.7 miles)
• Idaho Falls Temple (8.1 miles)
• New Geneva Orthodox (8.6 miles)
• Roman Catholic Diocese of Boise (8.7 miles)
• Shiloh Foursquare Church (9 miles)
• Southern Baptist Convention (9.3 miles)
• Church of Jesus Christ of Latter Day Saints (10.4 miles)

Pharmacies

• Walgreens (6.8 miles)
• Walmart Pharmacy (7.7 miles)
• Hy-Way Drug Store (8.6 miles)
• Mike's Pharmacy (9 miles)
• Walgreens (9.3 miles)
• Sav-On Pharmacy (9.4 miles)
• Albertsons Pharmacy (9.4 miles)

Cafes

• Starbucks (7.7 miles)
• Dutch Bros Coffee (9.6 miles)
• Starbucks (9.7 miles)
• Dutch Bros Coffee (10.2 miles)

Physicians

• Rosemark Women Care Specialists (8 miles)
• Dr Lavonna Patterson (8.3 miles)
• Idaho Fertility Center (8.8 miles)
• A-B-See Vision Care (9.8 miles)
• Denny Craig J MD - Counseling Clinics of Yfrs (10.1 miles)
• Premier Eye Care of Eastern Idaho (10.2 miles)
• Life Spring Women's Clinic PA (10.2 miles)

Parks

• Sportsmen's Park (8.1 miles)
• Community Park (9.6 miles)
• Shamrock Park (10.3 miles)

Hospitals

• Robison Distributing (8.8 miles)
• Grand Teton Service Group (8.9 miles)

Theaters

• Paramount Theatre (10.8 miles)