165,175,185,195 And 205 Constellation Drive, Idaho Falls, ID 83402
For more information about senior living options: (866) 208-4318
Overall Review of Broadway Fields Assisted Living
Pros
The facility features great staff and quick service, with residents happy and well cared for.- The staff are caring and loving toward residents, treating them as family.
- It is a wonderful place for families to visit their loved ones.
- The staff and environment are friendly and homey, putting residents' worries at ease and providing helpful, prompt responses.
- The owners are great people who care about residents, and Broadway Fields is highly recommended.
- The owners are caring and loving, hands-on with the company, and they take great care of staff and residents.
- Residents say living there is wonderful.
Cons
The administration did not take staff concerns seriously and did not inform the owners about them.- They offered no driver to help residents get to appointments or the hospital, and they were making tons of money.
- The staff were afraid of a client who could yell for a long time, and everyone tried to stay out of the way; when the resident’s door was closed it sounded like a bad fight.
- The facility did not take accountability when the mother’s wedding ring was stolen, and they seemed to hope people would forget.
Review
Broadway Fields Assisted Living in Idaho Falls is best suited for families who prize a warm, home-like atmosphere and staff who treat residents as family. The community excels for seniors who want daily companionship, attentive caregiving, and a sense of belonging within a small, resident-centered culture. The environment feels intimate, with friendly caregivers who know residents by name and respond quickly to ordinary needs. For families that can manage transportation outside the community or have strong external support for appointments, Broadway Fields offers a dependable, comfortable place to live that emphasizes daily life over clinical polish.
That said, several aspects push families to consider alternatives. The service gap around transportation is a real hurdle: there is no dedicated driver to take residents to medical visits or the hospital, and residents are left paying top-tier housing costs without on-site transit help. Governance questions linger from past administration, one manager noted concerns were not always shared with owners, and while leadership has changed, the impression of inconsistent oversight may matter to families requiring strict accountability. Some families also weigh safety and behavior management more heavily, given reports of disruptive incidents and the challenge of managing loud outbursts among residents. These factors are not minor logistical concerns; they affect daily peace of mind and scheduling.
On the upside, staff quality is repeatedly cited as Broadway Fields’ strongest asset. Caregivers are described as caring, loving, and personally invested in residents’ well-being, treating them as if they were family members. Owners are portrayed as engaged and hands-on, fostering a sense of stability and responsiveness that permeates the day-to-day experience. The housing itself is noted as pleasant and homelike, with a friendly, welcoming atmosphere that reduces stress for both residents and visiting family. Taken together, these positives create a core experience that many families will appraise as valuable and almost worth tolerating the shorter list of conveniences elsewhere.
Yet the practical limitations cannot be ignored. The absence of on-site transport means appointment planning becomes a family responsibility, a factor that complicates care for seniors who rely on regular medical visits. The high monthly cost paired with no included rides can feel inequitable to those expecting comprehensive services from the rate. The owners’ strong presence is a strength, but it also means that outcomes may hinge on leadership continuity; turnover can alter daily operations and reliability. In this environment, prospective residents should verify current transportation arrangements, policies on outings, and who coordinates outside services to ensure expectations align with reality.
Safety and accountability concerns recur in some reviews and deserve careful scrutiny. A treasured wedding ring was reported stolen, with limited apparent resolution or clear responsibility assigned, a scenario that understandably unsettles families. While staff kindness remains evident, incidents like this test the facility’s commitment to protecting resident belongings and communicating transparently about losses. Before moving in, ask for a documented policy on lost items, a clear incident-reporting process, and defined remedies if property goes missing or mishandled. Also inquire about how staff are trained to supervise and de-escalate behavior that can disrupt other residents’ peace of mind.
In sum, Broadway Fields Assisted Living offers a warm, people-first environment backed by engaged owners and a staff that many residents and families describe as like family. The chief trade-off centers on transportation gaps and governance questions that require proactive verification and management. For families who place a premium on a homey atmosphere, responsive frontline caregivers, and personal connections with leadership, Broadway Fields can be a strong, even ideal fit, provided transportation is arranged externally and quality controls are clarified up front. For those who cannot tolerate an absence of on-site transit, or who demand rigorous, verifiable accountability for safety and belongings, alternatives may prove to be a better match after direct visits and written policy reviews.
70 resident community capacity
Assisted Living
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Idaho Falls Regional (6 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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