Helpers at Home

Pros

• Senior Helpers cares for its staff as much as it cares for its clients.
• Senior Helpers goes above and beyond for both employees and clients; they are true caregivers.
• Senior Helpers provides compassionate caregivers who help with errands and transportation.
• The staff at Senior Helpers is highly regarded by clients and families.
• Senior Helpers is a wonderful group of caring individuals.
• Senior Helpers employs professional and personable staff with experience across health care.
• Senior Helpers brightens the lives of seniors and helps combat loneliness and depression.
• Senior Helpers delivers trusted, reliable caregivers who clients can rely on.
• Senior Helpers provides supportive, respectful care during difficult times for families.

Cons

• One reviewer was extremely disappointed with how Senior Helpers handled her situation.
• She claimed Senior Helpers abruptly discontinued her schedule after a year of service.
• She alleged a lack of proper care from other caregivers, including neglecting dental hygiene, changing dirty sheets, and bringing an unvaccinated animal into the client's home.
• She described these actions as unacceptable and a disgraceful way to run a business, saying she would not recommend their services.
• Another reviewer described the company as extremely unprofessional with poor communication.
• The reviewer suggested there are much better options for loved ones.

Review

Senior Helpers is portrayed through a spectrum of experiences that, on balance, centers on care, compassion, and a strong sense of partnership between staff, clients, and families. One reviewer opens with pride in the company, noting that after a year of working with Senior Helpers, they have never encountered a workplace that treats staff with as much respect and humanity as it does clients. The message that management is consistently supportive through life events and concerns is echoed by many, painting a picture of a culture where people matter as individuals, not merely as assets. Across the board, the sentiment is that Senior Helpers aims to be more than a service provider; it strives to be a caregiving community that goes above and beyond for those it serves.

The positive experiences consistently highlight the practical, everyday impact caregiving can have. Reviewers recount caregivers who assist with routine, tangible tasks that restore independence and dignity - going to hairdressers, running errands, and accompanying a spouse to appointments or activities. One client notes how their helper helps with grooming and grocery shopping, even driving their husband to places he needs to go, while family members, including a daughter, also appreciate the help. The gratitude extends to the caregivers themselves, who are described as wonderful and reliable, capable of enabling clients to maintain routines and enjoy life with less stress. The sentiments culminate in a straightforward endorsement: Senior Helpers is a service worth recommending to others in need of in-home care.

Career colleagues within the company also share a sense of pride and purpose. A reviewer who started as an Operations Manager later moved into the Client Manager role explains that the experience has been deeply fulfilling, not only because it benefits clients but also because it extends to supporting their own family. The narration reflects a culture where growth, teamwork, and meaningful work are integral to daily life at Senior Helpers. This perspective underscores a broader theme: the organization does not merely place caregivers; it cultivates professionals who care deeply about the people they serve and about the people who work beside them.

Several accounts emphasize the relational, human side of caregiving. Satisfied clients describe a "wonderful caregiver," someone who provides companionship and a sense of security, enabling the client's daily life to feel more normal and enjoyable. The impact is described as invaluable, particularly for clients who benefit from companionship and thoughtful support that makes outings and routines possible. In these stories, the staff become trusted partners in maintaining a higher quality of life, with reviewers repeatedly expressing willingness to recommend Senior Helpers to others who may need similar support.

Yet no organization is without challenges, and a number of reviews provide a candid counterpoint. One reviewer, reflecting on a difficult moment, describes a sharp reversal: after a year of caregiving that significantly improved a client's life, Senior Helpers abruptly discontinued their schedule. The gravity of the situation is underscored by specific complaints about the care environment - neglect of dental hygiene, dirty sheets, and even the arrival of an unvaccinated animal in the client's home. The reviewer emphasizes that they had gone above and beyond for the client, and yet they felt the company chose to prioritize convenience over dedicated service. The tone is one of disappointment and a call for greater appreciation and competence within the organization.

Communication and professionalism also come under critique in some accounts. Another reviewer characterizes a telephone interaction as unprofessional and disrespectful, suggesting that there are better options for families when selecting home-care services. This critique serves as a reminder that even highly regarded organizations must continually invest in clear, compassionate, and respectful communication to maintain trust and avoid eroding positive experiences.

In addition to the mixed feedback, there are glowing endorsements that reinforce the company's mission and the value of its caregivers. Reviews describe Senior Helpers as a "wonderful group of caring individuals" and a "professional and personable company," with staff members who bring expertise across different areas of health care. The testimonials emphasize that the organization helps address loneliness and depression among older adults by pairing them with the right caregiver - someone who brightens a loved one's day and fosters meaningful engagement. In Boise and the Treasure Valley, the office staff - exemplified by Mary - are highlighted for their professionalism, compassion, and attentiveness to the needs of families seeking care for their loved ones. The sentiments often close with gratitude for the team's dedication, sometimes including expressions of faith or blessings, signaling a deep emotional connection to the work and to the clients and families served.

Taken together, the collection of reviews portrays Senior Helpers as a company that many patients and families trust deeply for compassionate, practical in-home care, and for a workplace that values its staff and their families. The recurring themes are clear: dedicated caregivers who make everyday life possible, supportive management that treats staff with dignity, and a strong sense of mission to improve the lives of seniors. At the same time, the accounts remind us that consistency in scheduling, proactive communication, and the ongoing cultivation of professional standards remain essential to preserving trust, especially in moments of crisis or transition. For prospective clients and employees alike, the stories offer a nuanced portrait - one that celebrates care, community, and the real-world challenges of delivering high-quality home care.

Physicians

• Eagle Family Health (0.1 miles)
• Eagle Pediatrics (0.6 miles)
• Eye 2 Eye Idaho - Eagle (0.6 miles)
• Primary Health Medical Group Eagle (0.8 miles)
• St Luke's Mountain States Urology Eagle (1.3 miles)
• St Luke's Clinic Internal Medicine (1.3 miles)
• St Luke's Clinic Internal Medicine (1.3 miles)

Cafes

• Starbucks (0.3 miles)
• Dutch Bros Coffee (2.2 miles)
• Eagle River Coffee (3.9 miles)
• Starbucks (3.9 miles)
• Black Rock Coffee Bar (4.2 miles)
• Dutch Bros Coffee (4.5 miles)
• Starbucks (5.1 miles)

Parks

• Reid Merrill Park (0.3 miles)
• Settlers Park (4.7 miles)
• Willow Lane Athletic Complex (5.6 miles)

Pharmacies

• Customedica Pharmacy (0.9 miles)
• Mirgen Pharmaceutical (2.1 miles)
• Albertsons Pharmacy (3 miles)
• Sav-On Pharmacy (3 miles)
• Walgreens (3.4 miles)
• Albertsons Pharmacy (3.4 miles)
• Walgreens (3.9 miles)

Hospitals

• St Luke's Imaging Center (1.3 miles)
• St Lukes Family Health (1.3 miles)
• Primary Health Urgent Care (5 miles)
• Surgical Care Affiliates (5.9 miles)

Places of Worship

• Eagle Church of the Nazarene (1.4 miles)
• River Christian Church (1.5 miles)
• Church of Jesus Christ of Latter Day Saints (1.8 miles)
• Latter Day Saints Seminary (3.1 miles)
• Abundant Life Baptist Church (3.1 miles)
• Church of Jesus Christ of Latter Day Saints (3.4 miles)
• Eagle Christian Church (5.5 miles)

Restaurants

• Dickey's Barbecue Pit (2.8 miles)
• Roghani’s Restaurant (3 miles)
• Sonic Drive-In (3.4 miles)
• Boise Fry Company (3.9 miles)
• McDonald's (4 miles)
• Taco Bell (4.1 miles)
• Sonic Drive-In (4.1 miles)