Trinity Home Care & Resource in Boise, ID

Pros

• Trinity Home Care & Resource is one of the best homecare agencies in the Treasure Valley.
• Trinity is a great resource for home health care in the valley.
• They have an amazing staff that truly put their patients first.
• The staff at Trinity provides the best service.
• All the office staff and caregivers that we have had contact with were kind and caring.
• Trinity Home Care has provided amazing care to our parents.
• Trinity Home Care is first class when it comes to professional personal cares.
• Whenever we need something special or specific they are always willing to work together for the best possible care for clients and families.
• Great crew and their owner Jackie is an amazing person.
• They care about the clients and employees.
• The staff is kind, caring and helpful.

Cons

• The reviewer described Trinity Home Care as an incredibly unprofessional agency that should not be Medicaid certified.
• The reviewer alleged the caregiver was completely unable to perform her assigned tasks, forcing the client to carry groceries themselves despite back issues.
• They stated Trinity told them the caregiver's behavior was inappropriate and that they would get someone else, followed by termination of services due to a lack of a caregiver on staff.
• They criticized Trinity's ability to cover two 2-hour shifts per week, saying the company needed to reassess its business model.
• One reviewer claimed a caregiver did nothing but sit on her phone and do her makeup, leaving the home a disaster and the client very disappointed.

Review

Trinity Home Care & Resource is best suited for families in the Boise area who want in-home support that feels personal, consistent, and deeply compassionate. The service tends to fit seniors who prefer to stay at home rather than move to a facility, including those recovering from surgery or dealing with memory challenges, and who need help with daily tasks, meals, medication management, and mobility. It is especially well-matched for clients who value stable caregiver relationships, reliable communication, and a culture that treats clients and their families with genuine respect. For families prioritizing long-term, relationship-driven care with a company that emphasizes both client and caregiver welfare, Trinity stands out.

Alternatives merit consideration for those with specific financial or logistical constraints or rigid coverage needs. A notable caveat in the reviews is the risk of inconsistency in staffing and coverage, particularly when it comes to ensuring shifts are always covered and when a single caregiver's performance falls short. Some families flagged experiences where care was not aligned with expectations or where staff turnover created disruption. Additionally, a review highlighted unfavorable customer-service interactions at a Nampa office, signaling that local experience may vary. For families relying on Medicaid-certified services, there is a warning flag to verify that the agency can consistently meet hourly requirements and program rules, as one negative account questioned the agency's suitability for Medicaid.

The strongest pros center on the staff's character and the care culture. Reviews repeatedly praise staff as compassionate, responsive, and genuinely engaged with clients' well-being. Families report prompt communication, respectful treatment, and caregivers who deliver not only practical assistance but meaningful, dignity-preserving interactions. The agency's care teams are described as reliable, with meals, daily routines, and personal care handled with attentiveness. Long-tenured client relationships and testimonials from caregivers themselves reinforce a culture that prioritizes both client welfare and a supportive environment for staff, suggesting lower burnout and better continuity for those needing ongoing help.

Where the pros meet friction are the real-world risks of home-care delivery. A small number of reviews allege unprofessionalism or inadequate performance from a caregiver, and there are mentions of coverage gaps that forced service changes. These signals imply a need for careful onboarding, explicit caregiver matching, and a robust contingency plan. The reported rude interaction in a Nampa office also serves as a reminder that local personnel dynamics can affect the experience, even within a generally positive framework. The takeaway is that Trinity often performs at a high level, but families should enter with clear expectations, documented care plans, and a process for rapid caregiver replacement if a match isn't meeting the client's needs.

Practical due diligence can mitigate these risks. Before starting, request a written care plan that specifies tasks, matching criteria, and a clear escalation path. Inquire about caregiver continuity, replacement policies, and scheduling guarantees, particularly for essential shifts or cognitive-support needs. Probe the team's experience with memory care or post-acute recovery, and ask to meet potential caregivers in advance to assess fit. Verify how supervisors monitor quality and how feedback is handled. Finally, obtain current references and ask about any constraints on coverage during peak times or holidays, so a plan B can be activated without delay if needed.

Ultimately, Trinity Home Care & Resource is a solid, practical choice for families seeking compassionate, hands-on in-home care in Boise. Its strengths - consistency, empathy, and a responsive care culture - often outweigh the reported drawbacks, especially for clients who prize long-term relationships and a stable care team. However, for those requiring guaranteed, round-the-clock coverage at precise hours or those navigating Medicaid-specific requirements with strict timelines, other providers may offer more predictable systems or differently structured programs. In a field where the human factor drives outcomes, Trinity remains a credible, capable option - best approached with clear expectations, thorough planning, and a proactive stance on caregiver matching and coverage.

This part of Boise, Idaho, specifically the Eagle neighborhood, offers a convenient location with easy access to pharmacies like Customedica Pharmacy and medical facilities such as Primary Health Medical Group Eagle and St Luke's Mountain States Urology. There are also several places of worship nearby, including Eagle Church of the Nazarene and River Christian Church. The area features parks like Reid Merrill Park for outdoor recreation and a variety of cafes like Dutch Bros Coffee and Starbucks for socializing. Additionally, there is a selection of restaurants such as Dickey's Barbecue Pit and Boise Fry Company for dining options. For medical emergencies, hospitals like St Alphonsus Regional Medical Center are within a reasonable distance. Overall, this neighborhood provides a well-rounded environment suitable for senior living with essential amenities nearby.

Pharmacies

• Customedica Pharmacy (0.2 miles)
• Mirgen Pharmaceutical (2.6 miles)
• Sav-On Pharmacy (3.3 miles)
• Albertsons Pharmacy (3.3 miles)
• Walgreens (4.2 miles)
• Walgreens (4.2 miles)
• Rosauers Food & Drug Center (4.3 miles)

Physicians

• Primary Health Medical Group Eagle (0.3 miles)
• Eye 2 Eye Idaho - Eagle (0.6 miles)
• Eagle Pediatrics (0.6 miles)
• Eagle Family Health (0.9 miles)
• St Luke's Mountain States Urology Eagle (2.3 miles)
• St Luke's Clinic Internal Medicine (2.3 miles)
• St Luke's Clinic Internal Medicine (2.3 miles)

Places of Worship

• Eagle Church of the Nazarene (0.4 miles)
• Church of Jesus Christ of Latter Day Saints (1.4 miles)
• River Christian Church (2 miles)
• Latter Day Saints Seminary (2 miles)
• Abundant Life Baptist Church (2.1 miles)
• Church of Jesus Christ of Latter Day Saints (2.4 miles)
• Eagle Christian Church (4.5 miles)

Parks

• Reid Merrill Park (0.8 miles)
• Settlers Park (4.5 miles)

Cafes

• Dutch Bros Coffee (1.2 miles)
• Starbucks (1.4 miles)
• Eagle River Coffee (2.9 miles)
• Starbucks (3.3 miles)
• Black Rock Coffee Bar (3.6 miles)
• Dutch Bros Coffee (4.1 miles)
• Starbucks (4.9 miles)

Restaurants

• Dickey's Barbecue Pit (1.8 miles)
• Roghani’s Restaurant (2 miles)
• Boise Fry Company (3.3 miles)
• McDonald's (3.4 miles)
• Taco Bell (3.4 miles)
• Teriyaki Madness (3.5 miles)
• Fanci Freez (4.2 miles)

Hospitals

• St Luke's Imaging Center (2.3 miles)
• St Lukes Family Health (2.3 miles)
• Primary Health Urgent Care (5.6 miles)
• St Alphonsus Regional Medical Center (6.6 miles)
• Surgical Care Affiliates (6.6 miles)