Ashley Manor - Storybook Way

Pros

• The Eagle 1 facility is described as above reproach in all areas.
• The staff did not leave the patient's side for approximately two years of hospice care.
• The management and staff went above and beyond what was required.
• The patient was treated daily with kindness and respect.
• In the last hours, staff came in to say their goodbyes, and the administrator and supervisor visited during the night.
• The administrator and supervisor are now regarded as like family, and would not hesitate to place someone in their care.
• Dallas, Courtney, Candy, Britany, and the White Oak Hospice staff are described as angels.
• The team is currently on the right track with amazing, loving staff, and has communicated very well with families.

Cons

• There were many falls which weren't notified to the family.
• There was a hostile roommate which made it impossible for the patient to use his room.
• The patient slept on the couch for 5 months and was often found laying on the floor.
• The resident was often left in wet and dirty clothes.
• Residents were medicated to deal with behaviors and set in front of the TV all the time.
• No activities as advertised.
• The facility was always understaffed.
• Wounds were not cared for.
• Food wasn't good and no alternatives were offered.
• There was no assistance with eating or drinking.
• The patient was severely malnourished when hospice care began and died 10 days later, suffering terribly from starvation.
• There were serious communication issues with management, staff, and the provider.

Review

A mosaic of experiences emerges from the feedback about Eagle 1 and its care teams, revealing how powerful a steady, compassionate presence can be - and how fragile care can feel when lines of communication or staffing fall short. The comments span profoundly positive, intensely troubling, and cautiously hopeful perspectives, all centered on the same facility and the people who work there. Taken together, they paint a picture of care that can be extraordinary in moments and deeply lacking in others, depending on who is present, when, and how well teams are coordinated.

One clinician's account stands out for its warmth and depth of praise. This reviewer describes Eagle 1 as a place where exemplary care is possible and where staff repeatedly go above and beyond. The cousin, who lived there for roughly two years while on hospice, died on November 17, 2024, and the staff never left his side. The narrative is threaded with acts of kindness and personal devotion: daily demonstrations of respect, moments when staff treated him as more than a patient, and even a tone of pampering that the family found endearing. The administrator and supervisor are mentioned as having come in during the night at the moment of passing, reinforcing a sense that staff members become like family to those they serve. Names surface - Dallas, Courtney, Candy, Britany - alongside the entire White Oak Hospice team, whom the reviewer calls angels. The conclusion is an unambiguous testament to care that felt unconditional, anchored in relational warmth and visible commitment.

In stark contrast, another account details a cascade of safety, communication, and quality-of-life concerns for a different resident, raising serious questions about the facility's ability to manage cognitive decline and complex needs. This reviewer describes serious gaps in communication with management and with providers, with falls occurring repeatedly and not being relayed to the family. The person describes a hostile roommate situation that made it impossible for their dad to use his own room, leaving him sleeping on a couch for months and often found on the floor. There are reports of neglect in basic hygiene - residents left in wet and dirty clothes - and a sense that behaviors were being medicated away rather than addressed through appropriate support. Activities advertised as available were reportedly absent; the facility is described as chronically understaffed, with wounds inadequately cared for and food that was not nutritious or supplemented with alternatives. The reviewer notes no assistance with eating or drinking, culminating in severe malnutrition that prompted sending the patient home on hospice and, 10 days later, the patient died after a period of apparent starvation. The tone is urgent and distressed, and the reviewer invites contact for documentation, underscoring the perceived severity of the concerns.

A third voice offers a more tempered progression, acknowledging a rough patch with management but signaling that the trajectory has shifted to a more positive one. This account emphasizes that the facility is now "full of amazing, loving staff ready to care for all these great people." While not denying past difficulties, the message conveys a sense of improvement and renewed dedication to caregiving, suggesting that changes in leadership or procedures may have begun to translate into better daily practice on the ground.

Another positive note focuses on the staff's core strength: the ability to care for residents well, particularly on the floor where nurses and other caregivers communicate effectively and provide strong support. The reviewer points out a challenge in directly contacting management, yet highlights that frontline teams - nurses and aides - have maintained clear, effective communication and delivered strong support. This perspective highlights a common theme in long-term care: the difference between front-line caregiving, where hands-on support is visible and consistent, and administrative accessibility, which can be uneven but does not necessarily reflect the daily experience of residents and their families.

Taken together, these messages reveal a facility that can feel like two different places depending on who is there and what concerns are prioritized. There are unmistakable stories of compassionate, unwavering care that leave a lasting sense of gratitude - the kind of care that transforms a hospice experience into a family memory of support and dignity. At the same time, there are alarming, specific allegations about safety failures, neglect in basic needs, and critical gaps in communication and oversight that cannot be ignored. The contrast suggests that Eagle 1's culture and outcomes may be highly variable across units, times, and staff teams, influenced by leadership, staffing levels, and the availability of coordinated, multidisciplinary care.

For families and clinicians evaluating care at Eagle 1, the prevailing takeaway is complex: the facility can deliver extraordinary compassion and deep human connection when the right people are present and working in concert, but there are serious, actionable concerns that require attention - particularly around fall prevention, responsiveness to needs in cognitive decline, nutritional care, and transparent communication with families. The positive stories underscore the potential for exceptional, almost family-like engagement from administrators, supervisors, and frontline staff; the negative story highlights what can happen when those elements are fractured or absent. The hopeful note across the inputs is that change is possible when leadership, nursing staff, and ancillary teams align around consistent standards of care, proactive communication, and a shared commitment to the dignity and safety of residents.

For anyone considering care at Eagle 1, these accounts emphasize the importance of a careful, personalized conversation with the facility: ask about staffing ratios and how they are maintained day to day, how falls and other safety events are tracked and communicated, what activities and nutrition options are available and actively offered, and how management can be reached for timely questions and concerns. It may also be valuable to discuss how hospice partners coordinate with the facility to ensure consistent, compassionate care, and to request references or opportunities to speak with families who have recent experiences. The spectrum of stories here makes clear that, at its best, Eagle 1 offers profound kindness and companionship; at its worst, it raises serious questions about safety, communication, and the quality of daily life for residents facing cognitive decline.

This part of Eagle, Idaho, offers convenient access to essential amenities for senior living. With pharmacies like Customedica Pharmacy and Albertsons Pharmacy nearby, accessing medications and healthcare services is easily accessible. There are also several reputable physicians such as Primary Health Medical Group Eagle and St Luke's Clinic Internal Medicine in the vicinity for regular check-ups and medical consultations. Additionally, there are multiple places of worship including the Eagle Church of the Nazarene and River Christian Church for spiritual support and community engagement. For recreational activities, Reid Merrill Park and Settlers Park provide green spaces for outdoor enjoyment. Nearby cafes like Dutch Bros Coffee and restaurants such as Roghani’s Restaurant offer opportunities for socializing with friends or family members. In case of emergencies, hospitals like St Alphonsus Regional Medical Center and Primary Health Urgent Care are within a short distance for prompt medical attention. Overall, this area in Eagle provides a well-rounded environment for senior living with access to healthcare, religious institutions, recreational facilities, dining options, and medical services.

Pharmacies

• Customedica Pharmacy (0.2 miles)
• Mirgen Pharmaceutical (2.7 miles)
• Sav-On Pharmacy (3.4 miles)
• Albertsons Pharmacy (3.4 miles)
• Walgreens (4.3 miles)
• Walgreens (4.3 miles)
• Rosauers Food & Drug Center (4.4 miles)

Physicians

• Primary Health Medical Group Eagle (0.4 miles)
• Eye 2 Eye Idaho - Eagle (0.5 miles)
• Eagle Pediatrics (0.6 miles)
• Eagle Family Health (0.9 miles)
• St Luke's Mountain States Urology Eagle (2.3 miles)
• St Luke's Clinic Internal Medicine (2.3 miles)
• St Luke's Clinic Internal Medicine (2.3 miles)

Places of Worship

• Eagle Church of the Nazarene (0.5 miles)
• Church of Jesus Christ of Latter Day Saints (1.3 miles)
• River Christian Church (1.9 miles)
• Latter Day Saints Seminary (2.1 miles)
• Abundant Life Baptist Church (2.1 miles)
• Church of Jesus Christ of Latter Day Saints (2.4 miles)
• Eagle Christian Church (4.6 miles)

Parks

• Reid Merrill Park (0.9 miles)
• Settlers Park (4.6 miles)
• Willow Lane Athletic Complex (6.7 miles)

Cafes

• Dutch Bros Coffee (1.2 miles)
• Starbucks (1.4 miles)
• Eagle River Coffee (2.9 miles)
• Starbucks (3.4 miles)
• Black Rock Coffee Bar (3.7 miles)
• Dutch Bros Coffee (4.2 miles)
• Starbucks (5 miles)

Restaurants

• Dickey's Barbecue Pit (1.9 miles)
• Roghani’s Restaurant (2.1 miles)
• Boise Fry Company (3.4 miles)
• McDonald's (3.5 miles)
• Taco Bell (3.5 miles)
• Teriyaki Madness (3.6 miles)
• Fanci Freez (4.3 miles)

Hospitals

• St Luke's Imaging Center (2.4 miles)
• St Lukes Family Health (2.4 miles)
• Primary Health Urgent Care (5.6 miles)
• St Alphonsus Regional Medical Center (6.7 miles)
• Surgical Care Affiliates (6.7 miles)