Home Instead - Coeur dAlene, ID

Pros

• Home Instead is praised for extraordinary care and 24/7 caregiver support behind the scenes.
• Caregivers are consistently described as caring and going above and beyond every day.
• Thea is superb and is considered part of the family.
• Ginny Easterly is an excellent representative of Home Instead.
• The team is compassionate and dedicated to residents' well?being, offering personalized attention that brings peace of mind.
• Mae and Debbie Jo are wonderful caregivers who provide love, kindness, and real peace of mind for families.
• Kristin is an exceptional, professional, and loving caregiver.
• Ann is amazing, engaging in meaningful conversations and making daily care enjoyable.
• Cindy R. is kind, concerned, and highly competent, positively influencing her mom's quality of life.
• Home Instead is seen as reliable and unparalleled by other agencies.
• Brandon is noted as the best.
• The service goes beyond patient care to bring peace and reassurance to families.
• The company strives to accommodate scheduling needs and has the full backing of the organization behind each caregiver.

Cons

• The agency canceled twice and did not send a caregiver for the mom.
• No caregiver arrived for a scheduled visit, and there was no call to notify the family.
• The person on the phone did not realize anyone was scheduled, contradicting assurances that caregivers were available.
• The manager did not return the family's request to speak with them, fueling perceptions of unreliability.
• The reviewer felt misled about caregiver availability and worried about a doctor's appointment due to scheduling issues.
• An update attributed the problems to a staffing shortage, indicating ongoing scheduling challenges.

Review

The collection of experiences shared about Home Instead Coeur d'Alene paints a picture of a home care team that many families come to rely on with deep appreciation. Across multiple voices, the common thread is a sincere commitment to treating each loved one as a person first, not a client, and to delivering care that reflects that respect. Several families describe how having Home Instead means you're never alone in navigating needs and decisions - the support extends beyond the individual caregiver to the whole company, which is described as standing behind the care Pro with round?the?clock backing and resources.

A standout theme is the sense of security that comes from knowing there is a lifeline you can reach whenever help is needed. One reviewer notes that there's a specific phone number families can call if they need help, underscoring a structure where support flows to the caregiver as well as to the family. The idea of a company-wide network backing the daily work of caregivers resonates throughout the testimonials, reinforcing the feeling that you're not just hiring an aide but enlisting a trusted team dedicated to your loved one's well?being.

Several caregivers are singled out by name for the difference they make in daily life. Thea is described as absolutely superb, so much a part of the family that her presence feels essential to the home's daily rhythm. Kristin and Ann are praised for their consistent, compassionate work with a specific family's mom, going above and beyond every day. Mae and Debbie Jo are highlighted for their extraordinary kindness, compassion, and capability in caring for a dad, providing peace of mind to the family. Cindy R. is lauded for her warmth, concern, and competence, contributing to an improved quality of life for the mom she cared for. Brandon is noted as "the best," a sentiment echoed by others who appreciate the personal touch each caregiver brings to their role.

Beyond individual acts of kindness, the testimonials emphasize how Home Instead makes the caregiving relationship feel like a trusted partnership with lasting impact. Families speak of the care teams as part of their extended family, helping not only with daily tasks but with the emotional and logistical load of care. One account describes how receiving care from Home Instead brought a huge relief to the family's schedule and eased stress by ensuring meds and daily routines were supervised with careful notes and even practical tasks like shopping for the client. In another story, the caregiver becomes a steady beacon of support during a frightening medical episode, with the agency coordinating a consult quickly, keeping meticulous notes, and ensuring the patient's needs were managed with diligence.

There are also mentions of difficult moments handled with professionalism. A family describes a time when scheduling issues led to cancellations and a lack of communication, causing understandable anxiety about upcoming appointments. The experience prompted them to seek a conversation with management, and they recount a period of frustration. However, they share a constructive update: the owner eventually reached out, acknowledged staffing challenges, and explained the reality of shortages in the area. The family acknowledges that while hours and staff availability can be unpredictable in a tight market, Home Instead's efforts to accommodate and the care provided by the team ultimately left them grateful for the support they did receive.

Taken as a whole, the testimonials convey a strong sense of peace of mind that comes from reliable, compassionate care. Families repeatedly credit Home Instead with not only meeting but exceeding expectations in how they approach care - prioritizing personhood, maintaining consistent communication, and delivering a caregiving experience that minimizes stress for both the person receiving care and their loved ones. The sentiment is one of lasting gratitude: the caregivers' big hearts, the personalized attention, and the steady support from the office combine to form a trusted partnership that families come to rely on in moments of need.

In the end, the message is one of enduring appreciation for Home Instead Coeur d'Alene. The care teams are described as dedicated, capable, and deeply caring, with individuals who leave a positive, sometimes life-changing impression on families. The reviews underscore a common belief: when you invite Home Instead into your home, you gain a partner who treats your loved one with dignity, provides sincere companionship, and offers the practical and emotional support that helps families navigate caregiving with confidence and hope.

Restaurants

• Pilgrim's Natural Food Market (0 miles)
• Daft Badger Brewing (0.3 miles)
• Capone's Pub & Grill (0.5 miles)
• Izzy's Comfort Kitchen (0.6 miles)
• Jack In The Box (0.6 miles)
• Denny's (0.7 miles)
• Franklin's Hoagies (0.8 miles)

Pharmacies

• Safeway Food & Drug (0.3 miles)
• Rite Aid (0.6 miles)
• Interlake Pharmacy (0.7 miles)
• Walgreens (1.1 miles)
• Medicine Man Pharmacy (1.2 miles)

Physicians

• Direct Radiology (0.5 miles)
• North Idaho Eye Institute (0.6 miles)
• Kootenai Clinic Diabetes and Endocrinology (0.7 miles)
• Kootenai Clinic Gastroenterology (0.7 miles)
• Kootenai Heart Cliinics NW (0.7 miles)
• Coeur D'alene Pediatrics Pa (0.7 miles)
• Kootenai Clinic Ear, Nose, Throat and Audiology (0.7 miles)

Cafes

• Starbucks (0.6 miles)
• Coeur D'Alene Coffee C (0.9 miles)
• Woops! (1 miles)
• Calypsos Coffee & Creamery (1 miles)
• Dutch Bros Coffee (1 miles)
• Vault Coffee (1 miles)
• CK Coffee (1.2 miles)

Places of Worship

• Thirst - College Age - Young Adults (0.7 miles)

Hospitals

• Kootenai Occupational Medicine (0.7 miles)
• Kootenai Health (0.9 miles)
• Emergency Room, Kootenai Medical Center (0.9 miles)
• Long Beach Memorial Med Center (0.9 miles)

Parks

• Cherry Hill (0.8 miles)
• City Park (1 miles)
• Independence Point (1.1 miles)
• McEuen Park (1.1 miles)
• Tubbs Hill (1.2 miles)