FirstLight Home Care of Spokane Valley and Coeur d'Alene

Pros

• FirstLight provides high-quality in-home caregivers and excellent organization.
• Stacey Mora and her team map out practical plans to leverage VA benefits and resources.
• The agency's knowledge of veterans' in-home care programs is invaluable.
• Caregivers are kind, dependable, and genuinely care for clients' well-being.
• The support from FirstLight improves clients' quality of life and the family's peace of mind.
• FirstLight caregivers are knowledgeable, professional, and well-trained.
• Stacey and the team are proactive, responsive, and willing to go above and beyond.
• Families appreciate the consistent communication and care logs.
• FirstLight helps families maintain independence and safety at home.
• Clients and families consistently recommend FirstLight for in-home care.
• The team provides compassionate, comforting support during end-of-life transitions.
• The agency demonstrates dedication, kindness, and a genuine commitment to well-being.

Review

FirstLight Home Care has earned a broad and deeply positive reputation among families who want to keep their loved ones safe, comfortable, and supported at home. Across several conversations and experiences, families repeatedly highlight the agency's strong leadership, especially Stacey Mora, and the way her team develops thoughtful, practical plans that translate into real, meaningful care. One reviewer, Jill Sharp-Delavan, emphasized how Stacey Mora and the team mapped out a workable plan that leveraged a veteran dad's VA benefits together with limited financial resources, making a difficult situation more navigable and less stressful. The gratitude and trust expressed by Jill and others reflect a pattern of dependable guidance paired with compassionate, hands-on involvement.

A recurring theme is the agency's effectiveness in helping veterans and their families. In one account, FirstLight's knowledge of Veterans in-home care programs is described as invaluable, especially for a father who had recently suffered a stroke. The caregivers are described as kind, dependable, and genuinely caring, and the overall impact on the dad's quality of life - and the family's peace of mind - was substantial. This combination of veteran-specific insight, reliable caregiving, and a humane, attentive approach is repeatedly cited as a distinguishing feature of FirstLight's service.

The agency's strength also shows up in long-distance and complex care scenarios. In a moving example, a family seeking to keep their mother at home faced loneliness, safety concerns, and medication and nutrition challenges. After some initial consideration of several agencies, the family's brother located FirstLight, and Stacey Mora and a coworker conducted a thorough in-home evaluation within 24 hours. The paperwork followed promptly, and by the second week of January, caregivers were in place. The reviewers describe the team as above and beyond, with companions who were knowledgeable, professional, and trained to handle difficult situations. They praised the strong boundaries that kept their mother safe and secure, and Stacey's ongoing support, including conference calls with remote family members to coordinate care and decisions. When it became clear a new direction was needed, Stacey connected them with Beth Gwinn, who guided them to Creekside Memory Care and Matt Wells, underscoring FirstLight's ability to coordinate with partners to meet evolving needs.

In end-of-life care, the agency again demonstrated extraordinary commitment. One family described FirstLight's work with their mom in Coeur d'Alene during the last weeks of life, where 24-hour caregivers managed dementia-related behaviors with patience and kindness. Stacey Mora stood out as particularly helpful to the family before, during, and after the care period, offering practical assistance and emotional support that lightened the family's load during an exceptionally challenging time. The family stated that Stacey's efforts went beyond routine procedures and left them with comforting words and ongoing encouragement after care concluded. The sentiment was clear: FirstLight in Coeur d'Alene and Spokane delivers not just basic care, but a level of dedication that deeply resonates with families.

Across the board, the feedback emphasizes reliability, communication, and a human-centered approach. Another reviewer noted being "very happy with the care we are receiving," with both caregivers and office staff consistently on top of things. This sense of consistent, proactive engagement is echoed by others who described the entire team as "first rate." The office staff were praised for providing guidance and support, and individual caretakers - such as Eileen - were highlighted for their caring, compassionate, and patient manner. These repeated affirmations point to a culture where professionalism and warmth go hand in hand.

There are stories of transformation that touch both the practical and emotional dimensions of care. A reviewer caring for a husband - only 35 years old - described a caregiving experience that balanced professionalism with heartfelt compassion, creating an environment that felt like extended family support. The scheduling team's transparent communication, frequent updates, and readiness to adjust care plans contributed to a sense of security and peace of mind. Caregivers were described as attentive, respectful, and committed to encouraging independence while ensuring safety and comfort, helping the family feel supported during a highly stressful period. The overall message was that FirstLight can be a genuine lifeline for families facing significant health challenges.

A common thread in several accounts is the agency's skill in coordinating remotely and maintaining open, informative communication. Families living far from their loved ones appreciated Stacey's willingness to engage at any time, the use of care logs to document days and moods, and the ability to participate in scheduling discussions via FaceTime or other remote means. One family highlighted how caregivers documented hours and daily activities, allowing family members to log in and read care logs to understand how their loved one was faring. This level of transparency and accessibility reinforces trust and helps families stay connected to the care process, even from thousands of miles away.

Taken together, these testimonials depict FirstLight Home Care as a highly capable, deeply compassionate partner for families navigating the complex terrain of in-home care. From veterans and stroke survivors to those facing dementia, end-of-life needs, or the desire to maintain independence at home, the agency's staff - led by dedicated professionals like Stacey Mora - consistently demonstrate knowledge, empathy, and a proactive, collaborative approach. The emphasis on tailored plans, strong caregiving boundaries, effective communication, and thoughtful referrals to trusted specialists and memory-care partners signals a holistic, family-centered model of care that many families have come to rely on when they need dependable, respectful help for their loved ones. The overarching sentiment across these experiences is one of gratitude, confidence, and a genuine belief that FirstLight makes difficult journeys more manageable and, in many cases, truly life-changing.

Restaurants

• Pilgrim's Natural Food Market (0 miles)
• Daft Badger Brewing (0.3 miles)
• Capone's Pub & Grill (0.5 miles)
• Izzy's Comfort Kitchen (0.6 miles)
• Jack In The Box (0.6 miles)
• Denny's (0.7 miles)
• Franklin's Hoagies (0.8 miles)

Pharmacies

• Safeway Food & Drug (0.3 miles)
• Rite Aid (0.6 miles)
• Interlake Pharmacy (0.7 miles)
• Walgreens (1.1 miles)
• Medicine Man Pharmacy (1.2 miles)

Physicians

• Direct Radiology (0.5 miles)
• North Idaho Eye Institute (0.6 miles)
• Kootenai Clinic Diabetes and Endocrinology (0.7 miles)
• Kootenai Clinic Gastroenterology (0.7 miles)
• Kootenai Heart Cliinics NW (0.7 miles)
• Coeur D'alene Pediatrics Pa (0.7 miles)
• Kootenai Clinic Ear, Nose, Throat and Audiology (0.7 miles)

Cafes

• Starbucks (0.6 miles)
• Coeur D'Alene Coffee C (0.9 miles)
• Woops! (1 miles)
• Calypsos Coffee & Creamery (1 miles)
• Dutch Bros Coffee (1 miles)
• Vault Coffee (1 miles)
• CK Coffee (1.2 miles)

Places of Worship

• Thirst - College Age - Young Adults (0.7 miles)

Hospitals

• Kootenai Occupational Medicine (0.7 miles)
• Kootenai Health (0.9 miles)
• Emergency Room, Kootenai Medical Center (0.9 miles)
• Long Beach Memorial Med Center (0.9 miles)

Parks

• Cherry Hill (0.8 miles)
• City Park (1 miles)
• Independence Point (1.1 miles)
• McEuen Park (1.1 miles)
• Tubbs Hill (1.2 miles)