St Alphonsus Home Health & Hospice in Boise, ID

Pros

• The care after the accident was phenomenal, and the nurses were hardworking.
• The care at St. Als is very good.
• Al's staff treats patients like real people.
• The cancer ward has some of the best nurses.
• The ER, orthopedic floor, and OR nurses provided attentive, connected care.
• The overall quality of care was exceptional.

Cons

• They note that all great doctors are leaving.
• Trinity Health Billing is impossible to deal with and keeps billing for covered care, with staff who never follow through and often turn accounts over to collections.
• The billing system is chaotic, with five different bills due to contracted rates, leading to surprise charges.
• St Alphonsus is horribly managed and issues surprise bills, including a bill revised seven months after the visit.
• The emergency room experience was horrible.
• The cancer center has too many staff changes, requiring patients to repeat information, and there is no confidence in the center.
• This hospital is the worst, with horribly rude doctors and nurses who lie to cover mistakes and slow-walk care to punish questions.
• Luke's treats patients like cattle.

Review

St Alphonsus Home Health & Hospice in Boise is best suited for families prioritizing hands?on, hospital?level nursing support during acute episodes or while navigating transition to home-based care, with an emphasis on personal, patient?centered attention. The strongest case rests on bedside care: nurses and clinicians who are described as genuinely caring, attentive, and capable of connecting with patients in moments of stress - whether in the ER, on an orthopedic floor, or during post?op recovery. For families already inside the St. Alphonsus ecosystem, that continuity can be deeply reassuring. Those who demand a perfectly predictable administrative experience, including a single, seamless bill, should seriously consider alternatives, because billing workflows and customer service can be erratic and frustrating.

The most material trade?off centers on administration. Billing experiences are repeatedly flagged as chaotic and slow, with reports of multiple, contracted bills and long, unresolved follow?through before any resolution is reached, sometimes ending in collections. Front?line staff in admissions, medical records, and reception can feel inconsistent or brusque, with misdirected calls and partial information about where a loved one stands in the process. Meanwhile, while the care teams in the ER and cancer wards receive frequent praise for competence and compassion, turnover among doctors and oncology staff has created a sense of discontinuity that complicates ongoing coordination of treatment plans and decisions.

For families facing urgent needs or complex medical journeys, the quality of bedside care matters most, and St Alphonsus often delivers there. Specific nurses and units are singled out for making difficult moments more manageable, with caregivers who take the time to listen and respond. Yet the benefits of excellent bedside care are not a cure for systemic administration flaws. When information doesn't flow smoothly between departments, when prescriptions or records don't arrive when expected, or when questions require repeated explanations, the overall experience can feel disjointed despite the best efforts of individual clinicians.

To navigate successfully, prospective families should secure a dedicated care manager or patient liaison who can coordinate both clinical care and the financial side. Ask for itemized pricing up front, confirm which entity will handle billing, and remain vigilant with bill tracking to avoid surprises. If a streamlined billing process is a non?negotiable priority, it is prudent to compare with alternatives known for more straightforward administration. In this market, St Luke's is frequently cited as an option with reportedly simpler billing and more centralized management, which can be a decisive factor for households balancing insurance coverage, deductibles, and ongoing care needs.

Ultimately, the decision comes into sharp relief when weighing bedside excellence against administrative turbulence. St Alphonsus delivers striking, patient?facing care and moments of exceptional empathy from nurses, which can be a lifeline during emergencies or challenging cancer journeys. However, the uneven administrative experience - especially around billing and information flow - can undermine confidence and add stress to an already fragile situation. The mixed rating landscape - several five?star testimonials alongside a substantial share of one?star experiences - mirrors the practical reality: strong clinical competence exists side by side with inconsistent policy execution and customer service.

In the end, this community warrants serious consideration for families who can actively manage the financial interface and who prize intimate, compassionate nursing care above all. If predictable billing, consistent communications, and administrative dependability are non?negotiable, explore alternatives and bring questions to the table during any visit or conversation with a patient advocate. The core question is whether the priority is unwavering, person?centered clinical attention in urgent or post?acute settings, or a smoother administrative journey that minimizes billing surprises and delays. The answer will shape whether St Alphonsus becomes a trusted partner or a cautionary choice demanding vigilant oversight.

This part of Boise, Idaho offers a convenient and easily accessible location for senior living. With several physicians, pharmacies, and hospitals within close proximity, seniors can easily access medical care and prescriptions as needed. Additionally, there are a variety of cafes and restaurants nearby for dining out or grabbing a cup of coffee with friends. For outdoor recreation, there are several parks in the area where seniors can enjoy nature and leisurely walks. The presence of a theater also provides entertainment options for those interested in movies. Overall, this part of Boise provides a balanced mix of healthcare resources, dining options, outdoor spaces, and entertainment venues for seniors to enjoy a comfortable and fulfilling lifestyle.

Physicians

• Boise Valley Asthma & Allergy Clinic (0.3 miles)
• St Alphonsus Medical Group (0.3 miles)
• Don J Beasley MD (0.3 miles)
• The Allergy Group (0.4 miles)
• Primary Health Pediatrics (0.4 miles)
• Jones III Arthur C MD - Jones Arthur C III MD Ear Nose & Throat (0.4 miles)
• Amber Taylor, MD (0.5 miles)

Pharmacies

• Med Now Pharmacy (0.3 miles)
• Canada Prescription Service (0.5 miles)
• Albertsons Pharmacy (1.2 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.4 miles)
• Walgreens (1.7 miles)
• Walmart Pharmacy (1.9 miles)

Hospitals

• The Caughlin Clinic (0.4 miles)
• Southwest Idaho Advanced Care Hospital (0.6 miles)
• Intermountain Hospital Otptnt (0.6 miles)
• Surgical Care Affiliates (1.9 miles)
• Maribel C Morrell (2.3 miles)

Cafes

• Dutch Bros Coffee (0.6 miles)
• Western Collective (1.2 miles)
• Starbucks (1.2 miles)
• Push and Pour (1.4 miles)
• Starbucks (1.4 miles)
• Dutch Bros Coffee (1.6 miles)
• Alchemist Coffee Roasting Co. (2.1 miles)

Restaurants

• Charlie Brown's (1.3 miles)
• Applebee's (1.3 miles)
• Barbarian Brewing (1.3 miles)
• Sandbar Patio Bar & Grill (1.3 miles)
• Chick-Fil-A (1.4 miles)
• Café Zupas (1.5 miles)
• Red Lobster (1.5 miles)

Parks

• Kathryn Albertson Park (1.6 miles)
• Dog Island (1.6 miles)
• Esther Simplot Park (1.8 miles)
• Fairview Park (2 miles)
• Willow Lane Athletic Complex (2.4 miles)

Theaters

• Regal Edwards Boise & IMAX (1.8 miles)