114 Kaniahe Place, Wahiawa, HI 96786
For more information about senior living options: (844) 490-3973
Dr. Jenkins is amazing. The phone call to schedule the appointment was very pleasant. The text reminders were super helpful, and filling out the online documents was a good experience. The receptionist was polite, kind, and smiling. The nurse who took vitals and performed the EKG was amazing, with a great attitude and demeanor. APRN Jasmine Kaanapu provided a thorough evaluation with compassion and understanding. Wahiawa Health's experience has been excellent. Dr. Jenkins's communication and response time are impeccable. Mrs. Steinhelfer is very polite, soft-spoken, attentive, and knowledgeable.
The clinic is described as disorganized and in disarray since leadership changes. Paperwork and notes are not consistently completed or updated, causing delays. Telehealth is unreliable, with missed connections and inconsistent instructions. Staff are perceived as slow, unfriendly, and unprofessional, with poor communication. Patients are billed directly and insurance is not used, leading to unexpected charges. Repeated calls to schedule or confirm appointments create frustration and feel unnecessary. The overall experience is described as not professional or welcoming.Wahiawa Health draws a wide range of experiences from its patients, with many leaving aspirational impressions about the care they received and others detailing frustrations that point to deeper organizational challenges. At the heart of the glowing praise are clinicians who made a strong impression: Dr. Jenkins stands out as a standout in several visits, with notes calling her communication and responsiveness "impeccable." For a number of patients, her approach alone sets a high bar for what good medical care should look like, and this sentiment is echoed by others who value prompt, clear, and compassionate clinical interactions.
Complementing the doctors, the frontline staff also earns meaningful praise. Several reviewers highlighted the receptionist team's courtesy, the smoothness of the appointment process, and the usefulness of text reminders and online forms. One caller described the phone experience as "pleasant," and another noted that filling out documents online was a positive part of the overall process. In the office, the nurse who took vitals and performed the EKG left a strong impression with a positive attitude and genuine engagement, which contributed to a sense of confidence and warmth at the outset of visits. The patient who saw APRN Jasmine Kaanapu commended her thorough evaluation and the seriousness with which she treated concerns about health, even to the point of sending the patient to the ER when warranted. That clinician's discernment and rapid thinking became a defining moment for this patient's health journey and reinforced trust in the care team.
There is also a sustained thread of appreciation for pediatric care and family-focused provision. A patient expressed trust in Dr. Kaanapu for children, even suggesting she would be a fantastic provider for youngsters. Another positive note highlighted Dr. Haunani Louis, whose knowledge and competence were described as "off the charts," and the reviewer emphasized that having her as a doctor is a real stroke of luck. The value of consistent, attentive care for families is underscored by remarks about the ability to rely on specific staff members - such as Mrs. Steinhelfer, who was praised for being polite, soft-spoken, attentive, and knowledgeable - without long waits for routine needs like prescriptions. In short, several clinicians are repeatedly described as capable, compassionate, and responsive, forming the backbone of consistently positive experiences for some families.
Yet the narrative of Wahiawa Health is not uniformly positive. A recurring concern is that the clinic's performance appears to have shifted after the departure of long-tenured staff, with a number of reviews attributing disorganization and delays to changes in leadership. One reviewer stated flatly that the place "tanked after Dr. Pascua left," and described a system where paperwork often languished, leaving patients with incomplete records or unclear next steps. They noted that "after seeing or talking with anyone in this office, none of your paperwork gets done" and that "there is no Doctor at this facility on certain days," creating a sense that care continuity was compromised. Assertions about notes not being sent or files not being updated point to workflow gaps that make it hard for patients to feel confident in the care pathway.
Operational friction extends into the realm of telehealth and communication. Several patients recount an otherwise straightforward telehealth experience turning into confusion and long waits. An appointment scheduled for 2:40 p.m. would be followed by a barrage of survey calls, an expectation that the doctor would text a link, and a late, uncertain return of calls that sometimes never came. When calls finally arrived, the impression was that the clinic's process was inconsistent - yet still time-sensitive for patients dealing with conditions like chest pain that require timely evaluation and refills. The frustration is compounded by experiences where promises about contact and timing did not materialize, and where callers were told that staff had already left for the day, leaving patients frustrated and without the care they sought.
Billing and insurance touches another sensitive nerve in the Wahiawa Health ecosystem. Several reviewers report difficulties with insurance processes, including claims that the clinic does not observe or utilize insurance in the expected way and instead bills patients directly. The financial friction is palpable: multiple patients described calls about payment and bills for services that they believed should have been handled through their insurance. Some specific amounts were cited - hundreds of dollars in charges - adding to the sense that the financial experience at the clinic could be unpredictable and disconnects between patient expectations and administrative practices.
Despite these challenges, the physical footprint of Wahiawa Health remains a practical draw for many families. The clinic is described as a convenient, small practice with ample free parking. The building's mixed services - eye care, dental, general medicine, and even a pharmacy in the same complex - create a one-stop experience that appeals to families seeking efficiency. The convenient proximity of Longs Pharmacy and a small store within the same building, plus the ability to address multiple needs in a single visit, is repeatedly highlighted as a major plus. For some patients and their grandchildren, the ability to get many health-related services in one place is a significant advantage that helps offset other frustrations.
Taken together, the reviews depict a clinic with undeniable strengths and a patchwork of organizational vulnerabilities. The clinical care provided by standout providers - Dr. Jenkins, Dr. Haunani Louis, APRN Jasmine Kaanapu, and dedicated staff like Mrs. Steinhelfer - demonstrates high standards of medical knowledge, compassionate patient engagement, and reliable clinical judgment. At the same time, operational inconsistencies, telehealth delivery failures, and billing/insurance friction reveal a healthcare environment where improvements in process, communication, and administrative coordination could meaningfully elevate the patient experience. For families who have relied on Wahiawa Health, the contrast between exceptional clinical encounters and troubling administrative gaps is a salient reminder that good medicine requires both skilled hands and well-orchestrated systems.
22 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Honolulu International (15 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Cabo Care Home in Wahiawa, HI is an assisted living community that provides a wide range of amenities and care services to meet the needs of its residents. The community offers fully furnished accommodations with cable or satellite TV, Wi-Fi/high-speed internet, and telephone services. Residents can enjoy their meals in the dining room or prepare their own meals in the kitchenette provided in each unit.
Cabo Care Home also offers housekeeping services and move-in coordination to ensure a comfortable and hassle-free living environment. Outdoor spaces and gardens are available for residents to relax and enjoy nature.
In terms of care services, Cabo Care Home provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. The staff also coordinates with health care providers to ensure that residents receive the necessary medical attention. Medication management is offered to support residents' health needs.
The community provides special dietary restrictions catering to residents' preferences and health conditions such as diabetes diet. Meal preparation and service are provided to ensure that residents receive nutritious meals tailored to their dietary needs.
To promote mental wellness, Cabo Care Home offers a mental wellness program that includes activities and support for emotional well-being. Additionally, there are resident-run activities and scheduled daily activities for residents to socialize and engage in meaningful interactions.
Cabo Care Home is conveniently located near various amenities including cafes, pharmacies, physicians' offices, restaurants, transportation options, theaters, and hospitals. This ensures easy access to essential services and entertainment options for the residents.
Overall, Cabo Care Home aims to provide a comfortable living environment with comprehensive care services that meet the individual needs of its residents while fostering socialization and independence.
This part of Wahiawa, Hawaii, offers a variety of amenities and services that could be beneficial for senior living. With multiple hospitals and physicians in close proximity, medical care is easily accessible. There are also several cafes and restaurants nearby, providing opportunities for socializing and enjoying meals outside of the home. Pharmacies are conveniently located for prescription needs. Additionally, transportation options such as the Wheeler Army Airfield and bus facilities make getting around the area accessible. The presence of parks and theaters offer recreational activities for leisure time, while places of worship like Sunset Beach Christian Church cater to spiritual needs. Overall, this part of Wahiawa provides a mix of essential services and recreational opportunities that could be appealing for seniors looking to reside in the area.
Cabo Care Home is located at 114 Kaniahe Place, Wahiawa, HI 96786 in Honolulu County, Hawaii
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