2115 Gertz Lane #A, Honolulu, HI 96819
For more information about senior living options: (844) 490-3973
Ernel was helpful, knowledgeable, empathetic, and professional. Madeleine is kind, helpful, and reliable. Tyler and his team are great to work with. The caregivers are compassionate, reliable, and punctual. The office staff are thorough, meticulous, and responsive. The company keeps families well informed via its Family Room online system. ABC provides experienced nurse aides and CNAs with proper credentials and state-approved training. They are reachable 24/7 and quick to arrange a caregiver, even at short notice. The staff consistently demonstrates the aloha spirit and delivers exceptional care.
The reviewer describes erratic, unreliable service and caregivers who act inappropriately, with refunds reportedly difficult to obtain after major screw-ups. The business is characterized as tight-fisted, making it hard to obtain a refund regardless of how massively they've screwed up. It is alleged that the agency hires lazy, inexperienced caregivers who are told to do the bare minimum, requiring families to do most of the work. Schedules are canceled and rearranged without notifying clients. One reviewer was charged for a service they weren't aware of and plans to pursue the issue.Always Best Care inspires a wide range of experiences from families seeking reliable in-home support to those hoping for a compassionate, steady presence for aging loved ones. On the positive side, many clients praise the company for its warm, professional approach, the readiness of the team to respond to changing needs, and the genuine care shown by caregivers and managers alike. The narratives emphasize a sense of "ohana" and aloha spirit that staff bring into home settings, along with practical strengths like timely communication, flexible scheduling, and staff qualifications. Yet a few reviews caution prospective clients about occasional lapses in reliability, scheduling changes without notice, and questions about billing. Taken together, the collection paints a picture of a company that can be a lifeline for families but can also deliver mixed experiences depending on the case.
A core driver of the favorable impressions is the people behind the service. Ernel, described as the manager, is repeatedly highlighted for being friendly, professional, and empathetic, with a knack for understanding families' anxieties and moving quickly to arrange help. Reviewers recount Ernel maintaining steady contact over weeks, coordinating care on short notice, and delivering a sense of reassurance during stressful times. Her care team is complemented by Tita, the administrator, who handles contracts and online statements with thoroughness and follow-through. The caregivers themselves - often led by standout individuals like Madeleine - are celebrated for their kindness, attentiveness, and reliability. In several accounts, Madeleine is singled out as a caregiver who goes above and beyond, earning the "angel" label and providing comfort not only to the patient but to anxious family members as well. The overall sentiment is that ABC's leadership and frontline staff can create a trusting, supportive environment in the home.
Several extended stories illustrate how ABC can transform challenging aging experiences into manageable, well-coordinated care. One reviewer, whose 95-year-old father was resistant to in-home care, found relief in the combination of a compassionate caregiver and deft coordination that enabled safe transportation to medical appointments. The caregiver's kind attitude and practical helpfulness, coupled with the administrative team's rapid responsiveness, helped the family feel more at ease about the ongoing care plan. Another family describes a long-term arrangement that lasted about 70 consecutive days, culminating in a heartfelt recommendation. They note that a majority of caregivers are conscientious and punctual, and they value the Family Room feature on the company's website for staying informed. The staff's communication - especially from the office team including Marina, Abby, and Tita - receives high praise as a key factor in keeping families engaged and informed.
Caregivers and coordinators are also recognized for supporting more than just basic companionship. In one account, ABC provided care for a husband with significant needs, with the caregiver's compassion and reliability making a real difference in daily life. The same emphasis on credentialed, qualified staff comes through in another family's experience in Hawaii, where reviewers highlight that ABC only assigns trained nurse aides and CNAs who meet state-approved training standards. This emphasis on professional credentials helps give families confidence that their loved ones are receiving appropriate, safety-conscious care. The sense of security continues with stories about hospital discharge - ABC staff visiting promptly in hospital settings and helping to plan both immediate and long-term home care, with a care manager who is honest and doesn't overpromise.
Yet the collection would be incomplete without acknowledging the candid warnings and some negative experiences. A few reviews recount frustrations with inconsistent service, last-minute schedule changes, and a perception that some caregivers were not as prepared as families would expect. One reviewer described the experience as having "lazy inexperienced caregivers" who did the bare minimum, leaving family members to shoulder much of the work. Another account mentions a billing issue, including a charge the client did not anticipate, with an owner's assurance that the matter would be resolved - an outcome the client plans to pursue. These voices serve as a reminder that, in home care, reliability and transparency around scheduling and billing are critical touchpoints for families.
Overall, the impressions converge on a few central strengths: responsive and personable leadership; careful caregiver selection with credentialing; clear channels of communication (including 24/7 availability in many cases); and a genuine commitment to easing the burden of aging for both patients and their families. The positive testimonials repeatedly emphasize how ABC's team can provide companionship, dignity, and practical assistance that helps families navigate medical appointments, hospital discharges, and daily routines. They also underscore the emotional relief that comes from knowing there is a coordinated team available to adapt to evolving needs and to find qualified caregivers who align with a family's values.
For families considering Always Best Care, the experiences captured here suggest a company that can be a strong ally in home health care when the stars align: compassionate caregivers, capable managers, and robust communication tools that keep families in the loop. Prospective clients may want to enter engagements with clear expectations around scheduling, billing, and caregiver credentials, and to flag any specific needs or concerns early in the process. In many cases, ABC appears to offer a reliable pathway to maintain independence and safety at home, supported by a team that understands the emotional dimensions of aging and the practical realities of caregiving.
5 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Honolulu International (3 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Superior Care Group is an assisted living community located in Honolulu, HI. Our community offers a range of amenities and care services to ensure the comfort and well-being of our residents.
In terms of amenities, residents can enjoy meals in our dining room, which provides a social and communal atmosphere. Each living unit is fully furnished, allowing residents to feel at home right away. We also have a beautiful garden where residents can relax and enjoy the outdoors. Housekeeping services are provided to ensure that living spaces are clean and tidy at all times. Additionally, we offer move-in coordination assistance to make the transition into our community as smooth as possible. Residents can also stay connected with friends and family through telephone and Wi-Fi/high-speed internet access.
Our highly trained staff is dedicated to providing assistance with activities of daily living, such as bathing, dressing, and transfers. We also coordinate with health care providers to ensure that residents receive any necessary medical care. For those with diabetes or special dietary restrictions, we provide specialized diet plans that cater to their needs. Meal preparation and service are available for all residents. Medication management services are provided to ensure that medications are taken correctly.
Transportation arrangements for medical purposes and doctors appointments are made by our staff for the convenience of our residents.
At Superior Care Group, we believe that a well-rounded lifestyle includes engaging activities. That's why we offer scheduled daily activities for our residents to participate in and enjoy.
Our community is conveniently located near various amenities in the surrounding area. There are two cafes nearby for residents who want to grab a cup of coffee or a quick bite to eat. Two parks nearby provide opportunities for outdoor recreation and relaxation. Multiple pharmacies ensure convenient access to medications, while numerous physicians guarantee accessible healthcare services. Additionally, there are plenty of restaurants nearby where residents can explore different cuisines. Transportation options are abundant with eleven transportation services available in the area.
Overall, Superior Care Group provides a supportive and comfortable environment for seniors in need of assisted living services in Honolulu, HI. Our comprehensive amenities, care services, and convenient location make it an ideal choice for individuals seeking a vibrant and fulfilling lifestyle.
This part of Honolulu, Hawaii, offers a convenient and accessible location for seniors looking to reside in the area. With multiple pharmacies such as Times Supermarkets, Longs Drugs, and Walgreens within a short distance, access to medications and healthcare supplies is easily attainable. In terms of dining options, there are various restaurants like McDonald's, Sakana Grill, Liliha Bakery, Wendy's, and Zippy's Vineyard to suit different preferences. Medical care is also readily available with physicians' offices like Maluhia Health Center and Dr Jason Lam's Office nearby. For entertainment and cultural outings, residents can visit The Bishop Museum Café by Highway Inn or catch a movie at Regal Dole Cannery ScreenX. Additionally, there are several hospitals including Kuakini Medical Center and Kaiser Permanente Hospital in close proximity for any urgent medical needs. Overall, this neighborhood offers a mix of amenities and services that cater to the needs of senior citizens looking for convenience and accessibility in their daily lives.
Superior Care Group is located at 2115 Gertz Lane #A, Honolulu, HI 96819 in Honolulu County, Hawaii
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