Sunabella of Towne Lake

Pros

• The staff at Sunabella is friendly and accommodating, going above and beyond to care for residents and their families.
• Residents appreciate the clean common areas and homey atmosphere of both Sunabella and Insignia of Towne Lake.
• Many residents express satisfaction with the quality of food and enjoy participating in activities like bingo and arts and crafts.
• Families feel that the staff at Insignia treat their loved ones like family, providing a loving and nurturing environment.
• The community has been described as a "home away from home," where both residents and their families feel welcome and supported.
• Residents have found relationships with the staff to be warm, loving, and attentive, significantly enhancing their experience at these facilities.
• The management at Insignia is praised for being responsive, helpful, and genuinely caring about residents' well-being.
• Overall experiences at both facilities leave families feeling grateful for the care provided to their loved ones, with many expressing a strong recommendation to others seeking similar services.

Cons

• The community experienced a decline in quality after new management took over, resulting in outdated conditions and rude staff.
• Several complaints were made about the cleanliness of residents' rooms, indicating that the facility could do better in this area.
• There was a lack of communication regarding staffing changes, specifically the departure of the executive director, which contributed to a noticeable decline in care and activities.
• Staff shortages led to decreased attention to residents, with visitors often observing only a few staff members on duty at any given time.
• Residents expressed dissatisfaction with the food quality and variety, noting it could use improvement.
• There were issues with emergency response systems, such as malfunctioning pendants that the facility failed to fix due to outdated equipment.
• A family member faced challenges in getting a timely response regarding billing issues after their loved one passed away.
• Some felt that the facility resembled more of a nursing home rather than an assisted living community, which was not suitable for their loved ones' needs.

Review

The reviews for Sunabella and Insignia of Towne Lake provide a vivid picture of two distinct assisted living communities, with experiences that vary significantly across the board. Sunabella initially garnered praise for its friendly and accommodating staff. Many residents noted that the personnel showed genuine care and affection towards residents, leading to a supportive environment. Families appreciated the cleanliness of common areas, though several pointed out the need for more consistency in maintaining individual rooms. However, there was a noticeable decline in quality as staffing issues began to emerge. Complaints centered around the loss of key staff members, particularly after an executive director left, leading to reduced services such as cleaning and planned activities.

Residents' accounts reflect a spectrum of satisfaction at Sunabella; some praised the friendly nature of employees and even shared heartfelt connections with them. Yet, alongside these positive sentiments arose concerns about understaffing which affected both care standards and facility upkeep. The review describing how one family member had difficulty getting timely responses from management regarding billing matters further highlights growing operational issues within the community. As fewer staff appeared available during visits and essential activities diminished or vanished entirely, many families felt disillusioned—an unfortunate turn compared to their earlier experiences.

Contrastingly, Insignia of Towne Lake emerged favorably in almost all reviews, characterized by warmth and attentiveness from its staff members who were frequently described as family-like in their approach to care. Residents expressed high levels of satisfaction not only with staffing but also with facility cleanliness—a factor that seemed to remain consistently positive throughout various accounts. Visitors often highlighted specific staff members who stood out for their dedication and friendliness; Sandy was particularly mentioned for her welcoming demeanor which made new residents feel at home right away.

What sets Insignia apart appears to be its active engagement with residents through numerous activities designed to foster participation among varying levels of ability. Reviews praised the strong emphasis on social interaction ranging from bingo games to arts-and-crafts sessions—all contributing towards a vibrant community atmosphere that felt much less like an institution and more like home. Family members expressed deep gratitude for the personalized attention their loved ones received; such heartfelt sentiments echoed throughout multiple voices praising how genuinely caring the staff are.

Another aspect worth noting is how both establishments dealt with end-of-life care situations—where love and compassion played crucial roles in easing transitions between family members’ final days in those communities. Reviewers happily recounted instances where management went above and beyond to alleviate fears while ensuring dignity remained intact during difficult times—a poignant reminder that behind each assisted living decision lies profound familial love mixed with concern over well-being.

Ultimately, while Sunabella started off positively before encountering significant challenges due largely attributed due staffing shortages leading many families toward reconsideration or complete relocation strategies for their loved ones at this point now—the overwhelming consensus shines brightly on Insignia’s approachability combined skilled care practices creating true connections without losing sight mission providing comfort bringing joy within daily life routine amidst challenges aging brings into play continuously navigating spaces surrounding eldercare facilities today!

This part of Woodstock, Georgia, offers a range of healthcare services including physicians specializing in eye care, orthopedics, vascular surgery, and general practice. There are several pharmacies nearby for convenient access to medications. A variety of dining options are available in the area, including fast food chains and specialty restaurants. Parks provide opportunities for outdoor recreation and relaxation. Cafes offer a place to socialize and enjoy a cup of coffee. Places of worship cater to various religious denominations. The nearest hospital is located within a reasonable distance for medical emergencies. Additionally, entertainment options such as movie theaters are easily accessible. Overall, this area provides convenient amenities and services that may appeal to seniors looking for a comfortable and well-rounded community to call home.

Physicians

• Marietta Eye Clinic (0.8 miles)
• Pinnacle Orthopaedics (2.4 miles)
• Vascular & Surgical Associates (2.4 miles)
• Georgia Eye Partners Woodstock (2.5 miles)
• Lloyd Richard Bardwell (3.8 miles)
• Azure For Health & Human Services (4.6 miles)
• Piedmont Imaging Center (5.6 miles)

Pharmacies

• CVS Pharmacy (1.9 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (4 miles)
• Orchard Square Holding (4.2 miles)
• Walgreens (4.5 miles)
• Kroger Pharmacy (4.5 miles)

Restaurants

• McDonald's (1.9 miles)
• McDonald's (3 miles)
• Popeyes Louisiana Kitchen (3.2 miles)
• Chick-Fil-A (3.4 miles)
• McDonald's (3.6 miles)
• Wicked Wings Kennesaw (3.7 miles)
• Burger King (3.8 miles)

Parks

• Woofstock Park (2.9 miles)
• Clubhouse River Park (4 miles)
• Dupree Park (4.7 miles)
• Adams Park (6.6 miles)
• Shaw Park (6.8 miles)
• Aviation Park Kennesaw (7 miles)
• Swift-Cantrell Park (7.1 miles)

Cafes

• Starbucks (3.2 miles)
• Starbucks (4.3 miles)
• Starbucks (4.6 miles)
• Panera Bread (5.3 miles)

Places of Worship

• Woodstock City Church (3.4 miles)
• Calvary Chapel Woodstock (3.4 miles)
• Church of Jesus Christ of Latter Day Saints (4.2 miles)
• First Baptist Church Woodstock (5.2 miles)
• Kennesaw United Methodist Church (6 miles)
• Transfiguration Catholic Church (6.6 miles)
• Northstar Church (6.9 miles)

Hospitals

• Kennesaw Hospital (5.3 miles)

Theaters

• AMC Barrett Commons 24 (6.8 miles)
• NCG Cinemas (7.7 miles)