303 Mimosa Drive, Warner Robins, GA 31093
For more information about senior living options: (844) 490-3973
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The facility's nurses, doctors, therapists, and charge nurses are amazing and very sweet. The staff care deeply about patients and bring warmth and knowledge to intake and ongoing care. Group therapy with Yailene is wonderful. The staff were kind and supportive during the alcohol detox experience. Mrs. Joan is described as the best doctor ever, who helped a patient get clean and into rehab. The nursing staff, administration, and counselors are great and consistently willing to help. The program's peer support and coping-skills groups are helpful.
The reviews describe the facility as a complete joke and poorly run. The staff are rude and don't seem to care about patients. Several reviewers label the place a scam that withdraws money without delivering promised services. Appointments are repeatedly canceled or rescheduled, wasting patients' time and gas. There are allegations of HIPAA violations when appointment details were shared without consent. Communication failures leave patients uninformed and with very long walk-in waits. Care management is inconsistent and some patients feel betrayed by staff who switch or drop services.Inside this behavioral health facility, the spectrum of experiences runs from glowing praise to sharp frustration, all tied together by a core sense that the people there genuinely care even as the operations sometimes fail to keep up. On one hand, many reviewers highlight a warmth and competence among the staff that feels real: nurses, doctors, therapists, and even custodians are described as friendly, patient, and knowledgeable. In particular, group therapy with a clinician named Yailene is singled out as a standout, with some callers calling her wonderful and transformative. A number of reviews point to specific individuals - Mrs. Joan as an exceptional doctor, a counselor named Jessica, a physician assistant named Danielle, and a caregiver known as Big Gabriel - as bright spots in an otherwise challenging system. The overall tone from these voices is that the human connection matters and that the care team sometimes goes the extra mile to help patients feel seen and supported. There are even mentions of the Peer Support Program and various clinicians who left a positive impression on those who engaged with them, reinforcing that the facility can and does do good work when everything is functioning smoothly.
Yet the other side of the ledger is equally loud and persistent. A recurring grievance centers on access to care, especially for new or medically fragile patients who need timely medications or urgent attention. One reviewer describes a real urgency to get stabilized on medication and to access appointments quickly, only to see a male peer who joined after them receive scheduling and evaluation long before. This person contends the process smoothed out for a friend in a way that felt discriminatory, with detailed questions for the friend during evaluation but a rushed, shallow intake for them. They also allege a HIPAA violation by sharing appointment details with the friend without consent, and they describe being plunged into bureaucratic delays that jeopardize stability - such as not being called back after signing up to donate plasma, which is particularly problematic for someone who is unemployed and near homelessness. The combination of delayed call-backs, bureaucratic paperwork hangups, and inconsistent follow-through is a common thread across many accounts.
Another set of complaints revolves around scheduling, communication, and billing. Some reviewers recount being scheduled for multiple appointments with a physician and arriving only to be told they could not be seen and had to be rescheduled again and again. The consequences of these misalignments are not trivial: wasted time and fuel, skipped opportunities for needed care, and a growing sense that the system pays lip service to patient needs while failing to deliver. Complaints extend to billing and insurance issues, with several accounts of incorrect insurance handling, lost or misrecorded information, and calls that go unanswered or unanswered for extended periods. One reviewer even describes a perception that the clinic behaves like a scam or pill mill, alleging that money was taken for a court-ordered screening yet not transmitted to the court, and that records could be sold back to the patient after an unsatisfactory, brief assessment. Taken together, these stories paint a picture of a facility where compassion and competence exist alongside operational dysfunction that can undermine trust and deter people from seeking the help they need.
Detox and transition experiences add another layer of complexity. A number of reviewers recount alcohol or substance use treatment episodes that were difficult but emotionally meaningful in parts, with some noting that the environment could feel punitive - like being in a jail setting - while the staff remained kind and supportive. One five-day detox experience is described as prison-like, yet the staff are thanked for their kindness, and sobriety appears to have improved the reviewer's outlook. In some cases, specific staff members are singled out for praise during detox and subsequent discharge planning, including counselors and clinicians who helped connect patients to follow-up care. On the other hand, the same threads of complaint about scheduling, communication, and access reappear in rehab-related comments, with experiences ranging from ongoing cancellations to failures to respond to calls or messages, leaving patients feeling abandoned at critical moments.
The reviews also tease out differences between facilities or campuses that can add to patient confusion. Some reviewers direct readers toward the Pavilion for more reliable indigent care and more straightforward pathways to the kinds of services they need, contrasting experiences between the suggested alternatives and the main site. In several accounts, patients recount that the people delivering care are kind and capable, but the system around them - whether it's the intake, the case management, or the administrative machinery - fails to keep pace with the level of dedication shown by individual staff. This duality is striking: a culture of care on the floor paired with conflicting messages about appointments, paperwork, and policy that erode confidence and impede progress.
In sum, the collective voice presents a facility where genuine warmth, attentiveness, and expertise exist alongside persistent, sometimes systemic, obstacles. The staff who engage with patients - nurses, doctors, therapists, and other team members - are frequently described as compassionate and capable, offering meaningful moments of help and encouragement. Yet patients also describe a pattern of delays, miscommunications, inconsistent scheduling, and billing or administrative glitches that undermine the care experience and, in some cases, threaten patients' stability and trust in the system. The overall takeaway is not a simple verdict but a complex portrait: a place capable of heartfelt, effective support, but one that needs stronger operational coherence, clearer communication, and more consistent follow-through to ensure that the care people seek does not get lost in the shuffle.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Middle Georgia Regional (5 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Phoenix Center Group Home in Warner Robins, GA is a warm and inviting assisted living community that provides exceptional care for seniors in a comfortable and homelike environment. Our board and care home offers a range of amenities to ensure the well-being and happiness of our residents.
Upon entering Phoenix Center, residents will appreciate the cozy dining room where delicious meals are served. Our community is fully furnished, providing a hassle-free transition for new residents. The serene garden allows residents to relax outdoors and enjoy the beauty of nature. Housekeeping services are provided to maintain cleanliness and tidiness throughout our community.
At Phoenix Center, we understand that moving can be overwhelming, which is why we offer move-in coordination services to assist residents every step of the way. For those who value staying connected, we provide telephone services as well as Wi-Fi/high-speed internet access.
Our caring staff is dedicated to meeting the individual needs of each resident. We offer assistance with activities of daily living such as bathing, dressing, and transfers. Additionally, our team coordinates with healthcare providers to ensure all necessary medical care is provided. Residents with diabetes can feel confident knowing that our staff supports them with specialized diabetes diets.
Meal preparation and service are taken care of by our trained team members who accommodate special dietary restrictions. Medication management is also available to ensure proper administration of medications.
Transportation arrangements for medical appointments are made for resident convenience. Additionally, transportation to doctors' appointments can be coordinated upon request.
Engaging activities are an essential part of life at Phoenix Center. Scheduled daily activities provide opportunities for social interaction and mental stimulation. With two nearby cafes, residents can enjoy outings for coffee or lunch with friends or family members. The presence of parks nearby encourages outdoor exploration and exercise. Pharmacies located nearby guarantee quick access to medications when needed. The close proximity of physicians ensures prompt medical attention if required.
Residents have an abundance of dining options with 35 restaurants in close proximity to Phoenix Center. Two hospitals located nearby provide peace of mind knowing that quality medical care is easily accessible. Places of worship and theaters in the vicinity offer spiritual and cultural experiences for residents.
At Phoenix Center Group Home, we strive to create a supportive and enjoyable living environment for our residents. Our amenities, care services, and convenient location make us the ideal choice for those seeking a nurturing assisted living community in Warner Robins, GA.
Phoenix Center Group Home is located at 303 Mimosa Drive, Warner Robins, GA 31093 in Houston County, Georgia
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