Information last verified:
303 Mimosa Drive, Warner Robins, GA 31093
For more information about senior living options: (844) 490-3973
The facility and its staff—nurses, doctors, therapists, and charge nurses—are amazing and very sweet. The staff truly cares, with warmth and knowledge from intake to custodians, which helped patients tremendously. Group therapy with Yailene is wonderful. The alcohol detox staff were kind, and the patient felt better since sobriety; special thanks to Jessica, Danielle, and Gabriel. Mrs. Joan is the best doctor ever; she helped patients get clean and into rehab, and the rest of the staff were caring. The nursing staff, administration, and counselors are great; the Peer Support Program is very helpful. Dr. Dan is a great man.
The place is described as a complete joke and a scam, charging patients even when told there would be no bills. Patients experience months-long delays to see a doctor, with repeated rescheduling and poor communication. The staff are rude and many are described as untrained and unhelpful. HIPAA violations are reported, with appointment times disclosed without consent. Billing is mishandled, including incorrect insurance handling, unauthorized withdrawals, and surprise charges. The intake and scheduling system is unreliable, often down, causing failed admissions and wasted time. Patients feel blamed and betrayed, with staff described as screwing patients over and making them feel at fault. Walk-in policies create long waits, sometimes four hours, and deny timely access to care.Phoenix Center Group Home in Warner Robins is best suited for individuals who prioritize genuine clinical warmth and direct, attentive care from nurses, doctors, and therapists, and who can tolerate a setting where personal interactions with certain staff members yield real benefit. This community can serve those who want hands-on group therapy and a treatment environment that at its best feels compassionate and focused on recovery. It is less appropriate for anyone who requires consistently reliable scheduling, transparent billing, and flawless administrative follow-through to maintain medications, appointments, and care plans.
Those who should seriously consider alternatives include families whose priority is dependable access to medications and timely appointments, straightforward billing with clear up-front costs, and stable case management. Several reviews highlight repeated delays, missed or rescheduled visits, and limited responsiveness from office staff, which can derail treatment timelines. For anyone who cannot tolerate ongoing administrative friction, or who must avoid privacy missteps, this provider may not deliver the continuity and reliability needed for steady progress.
On the upside, the strongest and most recurring positives center on the human side of care. Many reviewers praise the care from nurses, physicians, and therapists, noting warmth, genuine concern, and a capacity to connect with patients in meaningful ways. Specific clinicians, such as notable physicians and therapists, are repeatedly singled out for their professionalism and effectiveness. The presence of group therapy with a capable facilitator and a peer-support orientation also stands out as a meaningful contributor to recovery for several residents, offering practical coping skills and a sense of community during treatment.
Yet the negative threads run deep and recur with unsettling frequency. Scheduling and intake problems appear across multiple accounts: patients report being rushed through initial contacts, lengthy waits for evaluations, and appointments canceled or never entered into the system, sometimes after people have traveled or relied on those commitments. Billing and administrative issues surface as another major theme, including unexpected charges, disputes over coverage, and a perception that billing processes are opaque or mishandled. A spectrum of perceived disrespectful or unresponsive staff further compounds these concerns, with some reviewers describing rude behavior or a lack of accountability.
The key question for families is whether the pros can realistically offset the cons in the context of the person’s needs. When the emphasis is on empathetic clinical care, flexible therapists, and a therapeutic milieu that supports detox or stabilization, the positives can offer real value and a pathway to progress. However, the frequent administrative breakdowns undercut momentum, create avoidable stress, and risk undermining safety nets that rely on timely med access and reliable follow-through. In short, outcomes hinge on which elements are most non-negotiable: if clinical engagement and compassionate staff are paramount, this community can work; if predictability, billing clarity, and steady scheduling are non-negotiable, alternatives should be explored.
For families moving forward, practical steps matter. Prior to enrollment, inquire directly about intake timeliness, how urgent med stabilization is handled, and who coordinates the care plan when multiple providers are involved. Push for a clear, written schedule policy, confirm peak wait times for appointments, and request a dedicated contact person for billing questions and case management. Visit the facility to observe how staff interact with residents, and ask about concrete pathways for escalating issues when appointments slip or communications falter. The decision hinges on balancing genuine clinical warmth and therapeutic potential against the realities of administration and reliability; a week of scrutiny now can prevent months of frustration later.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Middle Georgia Regional (5 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Phoenix Center Group Home in Warner Robins, GA is a warm and inviting assisted living community that provides exceptional care for seniors in a comfortable and homelike environment. Our board and care home offers a range of amenities to ensure the well-being and happiness of our residents.
Upon entering Phoenix Center, residents will appreciate the cozy dining room where delicious meals are served. Our community is fully furnished, providing a hassle-free transition for new residents. The serene garden allows residents to relax outdoors and enjoy the beauty of nature. Housekeeping services are provided to maintain cleanliness and tidiness throughout our community.
At Phoenix Center, we understand that moving can be overwhelming, which is why we offer move-in coordination services to assist residents every step of the way. For those who value staying connected, we provide telephone services as well as Wi-Fi/high-speed internet access.
Our caring staff is dedicated to meeting the individual needs of each resident. We offer assistance with activities of daily living such as bathing, dressing, and transfers. Additionally, our team coordinates with healthcare providers to ensure all necessary medical care is provided. Residents with diabetes can feel confident knowing that our staff supports them with specialized diabetes diets.
Meal preparation and service are taken care of by our trained team members who accommodate special dietary restrictions. Medication management is also available to ensure proper administration of medications.
Transportation arrangements for medical appointments are made for resident convenience. Additionally, transportation to doctors' appointments can be coordinated upon request.
Engaging activities are an essential part of life at Phoenix Center. Scheduled daily activities provide opportunities for social interaction and mental stimulation. With two nearby cafes, residents can enjoy outings for coffee or lunch with friends or family members. The presence of parks nearby encourages outdoor exploration and exercise. Pharmacies located nearby guarantee quick access to medications when needed. The close proximity of physicians ensures prompt medical attention if required.
Residents have an abundance of dining options with 35 restaurants in close proximity to Phoenix Center. Two hospitals located nearby provide peace of mind knowing that quality medical care is easily accessible. Places of worship and theaters in the vicinity offer spiritual and cultural experiences for residents.
At Phoenix Center Group Home, we strive to create a supportive and enjoyable living environment for our residents. Our amenities, care services, and convenient location make us the ideal choice for those seeking a nurturing assisted living community in Warner Robins, GA.
Phoenix Center Group Home is located at 303 Mimosa Drive, Warner Robins, GA 31093 in Houston County, Georgia
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