1545 Kelleys Close, Stone Mountain, GA 30088
For more information about senior living options: (844) 490-3973
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They describe the business as horrible. They call it the most unprofessional work establishment they've encountered. The home manager is described as rude and unprofessional. Management-to-staff communication is inaccurate and inconsistent. They claim pay is withheld and not released promptly. The in-office manager avoids being contacted outside business hours, yet contacts others at will. The homes are outdated and suspected to have bed bugs. The agency is accused of unfair operations, with potential legal action.Heartease is not a fit for residents who require consistent, professional operation and reliable, transparent communication. This community is best suited for families and individuals who can tolerate significant administrative volatility and are prepared to advocate vigorously on payroll and scheduling matters. If a stable, well-managed environment with clear lines of accountability is non-negotiable, look elsewhere. The reviews point to a pattern of miscommunication, pay disputes, and staff-management friction that undermines trust and daily care. For anyone anchored by practical care decisions and safety, this is a scenario where the risks overwhelm any potential convenience.
More precisely, those who may want to consider alternatives are families who value dependable payroll practices, timely and respectful communication, and a well-maintained living environment. The repeated concerns about pay withholding, delays, and unclear expectations, combined with reports of unprofessional management and inconsistent staffing, create a fragile foundation for ongoing care. Prospective residents with complex medical needs or a requirement for coordinated, proactive caregiving should pivot to communities with solid licensing histories, stable administrator teams, and predictable operations. In short, where reliability is essential, this is not the right pick.
The few potential advantages that could be imagined do not materially offset the core drawbacks described. The criticism cluster centers on payroll problems and poor communication, with additional alarms raised by observations about outdated facilities and rumors of bed bugs. Even if one hopes for a low upfront cost or flexible shift coverage, those benefits are shadowed by the risk of withheld pay, last-minute scheduling chaos, and staff inconsistencies that directly impact resident safety and continuity of care. In this light, any slender upside is swamped by the daily realities of mismanagement and unresolved disputes.
Operational instability seeps into every facet of daily life at Heartease. Families evaluating placement must weigh how payroll disputes and a reportedly unprofessional management culture could affect staffing continuity, shift coverage, and responsiveness to urgent needs. When caregivers are uncertain about pay or left scrambling for clear direction, the bottom line is that resident care can suffer from missed passes, delays in essential tasks, and a lack of proactive problem-solving. The overall environment appears to lack the predictable framework that families rely on for long-term residency decisions.
For families sizing up options, several concrete steps are essential before committing. Request a current, binding written contract and a complete explanation of pay schedules, including direct deposit dates and any hold periods. Ask for copies of recent payroll records and the facility's licensing status, including any open compliance concerns. Seek candid candid feedback from multiple sources - current residents, families, and independent ombudsmen if possible - and verify the facility's response history to complaints. Inspect the living areas and talk plainly about bed bug history, maintenance cycles, and ongoing facility improvements. These guardrails help separate what looks affordable from what delivers dependable, respectful care.
Ultimately, the recommendation is clear: approach Heartease with a highly cautious, information-first mindset and prepare to walk away if the red flags persist. If a community can demonstrate stable management, transparent payroll practices, up-to-date facilities, and a responsive culture, it will clearly outshine Heartease in every practical metric. For those at the crossroads, explore alternatives that have verifiable licenses, steady leadership, and consistently positive feedback from both staff and residents. The decision should prioritize reliable care, predictable operations, and a safe, well-maintained environment over any cost savings or convenience in a setting marked by payroll disputes and communication breakdowns.
3 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
William B Hartsfield-Atlanta International (16 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heartease is a vibrant assisted living community located in Stone Mountain, GA. Our community offers a wide range of amenities and care services to ensure the comfort and well-being of our residents.
Upon entering our community, you will be greeted by a warm and inviting dining room where residents can enjoy delicious meals prepared by our talented culinary team. Each living space is fully furnished, providing a comfortable and homely atmosphere for our residents.
Our beautiful garden and outdoor spaces offer a tranquil setting for relaxation and socialization. Residents can take part in various outdoor activities or simply unwind amidst nature's beauty.
To ensure a hassle-free move, we offer move-in coordination services, assisting residents with every step of the process. Our dedicated housekeeping team ensures that each resident's living space remains tidy and clean at all times.
We understand the importance of staying connected in today's digital age, which is why we provide telephone and Wi-Fi/high-speed internet access to all residents.
At Heartease, we prioritize the well-being of our residents by offering assistance with daily activities such as bathing, dressing, and transfers. Our caring staff members coordinate with healthcare providers to ensure that each resident receives the necessary support for their individual needs. We also provide diabetes diet management, medication management, and special dietary restrictions to promote optimal health outcomes.
Transportation arrangements are available for medical appointments, ensuring that residents have easy access to necessary healthcare services. Additionally, transportation to nearby restaurants, parks, places of worship, pharmacies, and physicians' offices allows our residents to remain active within their local community.
Our community fosters an engaging environment with scheduled daily activities designed to enhance physical fitness, mental stimulation, and social interaction among residents.
Located near four parks, eight pharmacies, four physicians' offices, 20 restaurants, one hospital,and nine places of worship; Heartease ensures that residents have convenient access to essential amenities within close proximity.
At Heartease in Stone Mountain,Ga, our goal is to provide a supportive community where residents can live comfortably, enjoy an active lifestyle, and receive the care they need. We invite you to experience the warmth and hospitality of Heartease.
Heartease - Community Living Arrangement is located at 1545 Kelleys Close, Stone Mountain, GA 30088 in DeKalb County, Georgia
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