233 Longmeadow Drive, Rome, GA 30165
For more information about senior living options: (844) 490-3973
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The staff are super helpful, very kind and patient. They have treated patients very well on their journey to stabilizing their minds. Going there helped patients deal with their health. The Highland Rivers staff and service help patients grow tremendously. The staff were very friendly and helpful, directing clients to the correct department and even escorting them. Clients can get in and out without a fuss, and the staff are courteous and knowledgeable. They serve tasty food and offer good movies and great books. The service has improved significantly over the past two years, with patients reporting they are treated well.
They force pointless services to extract money, and if patients don't jump through hoops, they won't get meds or see the doctor. Counselors hate the medical staff, delivering poor care in a poorly run office. It's a terrible place, dishonest, and they treat patients like numbers with no respect because staff are burnt out or unfit for the job. They probably celebrate with cake and ice cream every time a patient dies on their watch; it's a sick, broken system. The staff are rude and unprofessional, especially the front office. Highland Rivers should be ashamed of themselves for the way they treat others. They do not care about patients; they treat them as problems rather than people. They are an incompetent bunch of idiots running the staff. There is no compassion.Across a broad snapshot of experiences, Highland Rivers emerges as a place where some people find support and relief, while a larger thread of reviews paints a portrait of frustration, mistreatment, and systemic dysfunction. The sentiments vary dramatically from person to person, but there is a persistent through-line: for many, the path to care feels blocked by bureaucracy, questionable practices, and what feels like a money-centric approach rather than a patient-centered one. A number of reviewers say the landscape has shifted noticeably in the last two years, with some reporting a deterioration in care and responsiveness, and others noting that they've seen improvements or continued value from specific clinicians.
One recurring concern centers on access to medications and timely care. Several reviewers describe being forced to jump through hoops just to obtain refills or consent to see a physician, sometimes leaving them without essential meds for extended periods. Complaints include miscommunications about refill lists, being told that appointments were unavailable or that locations were inaccessible, and experiences where a patient's need for medication was treated as an inconvenience rather than a medical priority. There are stories of being unable to reach the nurse or getting a call back, making what should be straightforward medical needs feel like a drawn-out ordeal. In some cases, patients report long waits for appointments, with one reviewer noting a two-hour delay just to see the doctor.
The behavior and professionalism of staff also dominate many negative accounts. Front desk and administrative personnel are frequently described as rude, unhelpful, or dismissive, while some patients feel they are not treated as individuals but as problems to be managed. There are explicit accusations of condescension, eye-rolling, and a general lack of respect for patients' circumstances. A number of reviewers point to specific individuals - named or unnamed - as sources of disrespect or poor treatment, including claims of harassment, ridicule, and a general sense that staff do not listen or respond with empathy. The tone of interactions is a common variable, with some people recounting discouraging encounters that escalate anxiety or distress, rather than soothing it.
Therapy and counselor experiences present a more mixed picture. On one hand, several reviewers praise their therapists as kind, supportive, and instrumental in personal growth. There are mentions of progress in stabilization and gratitude for effective therapeutic relationships. On the other hand, other reviews criticize the broader professional environment and the way care is delivered, including criticisms of how case management is handled, and even accusations that some programs or activities feel more like checkbox exercises than meaningful therapeutic engagement. A few reviewers express skepticism about the usefulness of peer programs or related services, suggesting that some aspects of care feel misaligned with adult dignity and autonomy.
A significant portion of the critiques cast Highland Rivers as a "money-driven" operation rather than a compassionate health service. Descriptions of a "revolving door" of staff, accusations of billing practices that prioritize revenue over patient well-being, and warnings about being treated as a revenue source rather than a person in need are prominent. Several comments claim that patients or families are pressured to accept services or to stay within the system for financial reasons, and some describe systemic failures that appear to disadvantage people with limited insurance. There are also pointed criticisms about how care is managed when patients are involuntary versus voluntary, suggesting that the policy environment itself can be confusing and discouraging for those seeking legitimate help.
Safety, rights, and accessibility concerns frequently surface as well. Some reviewers describe troubling consequences when care is disrupted - such as the risk of missing medications and the potential for legal or safety repercussions in situations like jury duty or other obligations tied to mental health status. Transportation barriers are a common theme, with patients without vehicles reporting difficulties getting to appointments or accessing peer support, sometimes leaving them feeling abandoned by the system. There are also anecdotes about misaddressed records, being told one thing at one location and another thing at a different site, and experiences that leave people questioning whether their care team truly has their best interests at heart.
Against these heavier notes, there are pockets of positivity that remind readers not all encounters are bleak. A number of reviews highlight extremely helpful, kind, and capable staff who direct patients efficiently, escort them to the right departments, and contribute to a smoother experience. Some patients report rapid, painless visits, courteous aides, and minimal friction in routine care. A few people emphasize the importance of ongoing relationships with trusted therapists who provide meaningful support, describing personal growth and improvement as a result of their time with Highland Rivers. In these accounts, the staff's humanity and professionalism stand out as the counterweight to the more negative experiences.
In conclusion, the tapestry of reviews presents Highland Rivers as a facility with a wide spectrum of patient experiences. For some, it is a lifeline offering meaningful therapy, steady medication management, and compassionate clinicians who help them navigate difficult periods. For others, it is a source of frustration, delayed care, and feelings of being undervalued or mistreated by a system that sometimes seems more focused on administrative workflows or financial considerations than on individual healing. The consensus across the louder voices suggests a need for urgent attention to access, communication, and patient-centered care, while recognizing that for a subset of patients, there are therapists and staff who make a real, positive difference. If you're considering Highland Rivers, it may be wise to weigh recent experiences in your area, ask pointed questions about medication management and appointment access, and seek out patient advocates or peers who can help navigate the system and ensure your care remains the top priority.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Highland Rivers in Rome, GA is a premier assisted living community that offers a wide range of amenities and care services to enhance the quality of life for its residents. Our dining room provides delicious meals prepared by our professional staff, and the community is fully furnished to ensure comfort and convenience.
Residents can enjoy the beautiful outdoor spaces and gardens while staying connected with Wi-Fi/high-speed internet. Our dedicated housekeeping services take care of all cleaning needs, allowing residents to focus on enjoying their time at Highland Rivers.
Assistance with activities of daily living, such as bathing, dressing, and transfers, is readily available to ensure residents' safety and well-being. We also coordinate with health care providers for any specialized care needs and offer medication management services. Special dietary restrictions are accommodated for residents who require it.
Transportation arrangements are made for medical appointments, ensuring that residents have easy access to essential healthcare services. In addition to this, there are nearby cafes, parks, pharmacies, restaurants, places of worship, theaters, and hospitals for residents to explore and enjoy.
At Highland Rivers in Rome, GA, we believe in creating a vibrant community where residents can engage in scheduled daily activities that suit their interests. Our goal is to provide a nurturing environment where residents can thrive physically, emotionally, and socially while receiving exceptional care from our dedicated team.
Highland Rivers is located at 233 Longmeadow Drive, Rome, GA 30165 in Floyd County, Georgia
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Comprehensive Insights into Activities of Daily Living (ADLs) and Their Assessment
Activities of Daily Living (ADLs) are fundamental tasks vital for an individual's independence, particularly in older adults over 85, and include functions like bathing and dressing; assessing ADLs alongside Instrumental Activities of Daily Living (IADLs) helps determine the level of required assistance due to age-related health challenges. Tailored support plans, involving family and community resources, are essential for maintaining dignity and autonomy in assisted living environments.
Medicare Coverage for Assisted Living: An In-Depth Exploration
Medicare does not cover assisted living costs, as it focuses on acute medical needs and short-term care, with exceptions for certain medically necessary services like physical therapy. Individuals must explore other options such as Medicaid, veterans' benefits, or long-term care insurance to manage these expenses effectively.
Choosing the Right Senior Care: A Detailed Exploration of Assisted Living and Nursing Homes
Choosing between assisted living and nursing homes involves evaluating emotional and financial factors, with assisted living offering independence and support for daily activities at a lower cost, while nursing homes provide intensive medical care for individuals with significant health needs. The decision is influenced by personal preferences, health status, cognitive function, and varying Medicaid coverage across states.
