Guerra Personal Care Home

70 Old Roundtree Road, Riverdale, GA 30274

For more information about senior living options: (844) 490-3973

4.5 from 100 reviews
5 stars
83
4 stars
6
3 stars
1
2 stars
1
1 stars
9

Assisted Living

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    Overall Review of Guerra Personal Care Home

    Pros

    • pro Annie and Kimberly B are described as very pleasant, friendly, helpful, resourceful, and super kind.
    • pro The overall care experience is characterized as loving and very professional.
    • pro The faculty is praised as great, with Ms. Barnes being highly regarded.
    • pro Jenease Bartley is noted as warm, supportive, and always willing to answer questions, making the process easier.
    • pro Riverdale Center is described as having a warm, welcoming environment with a clean facility and kind staff.
    • pro The staff are among the friendliest and most caring, consistently going above and beyond to make residents comfortable.
    • pro Rehab services are praised as excellent, compassionate, and attentive.
    • pro The facility is shown to provide peace of mind and confidence in the care received.
    • pro Tiffany is described as engaged and informative, with a clean facility and smiling staff; residents appear happy.
    • pro The head nurse is noted as sweet, with other staff described as supportive and helpful.
    • pro The center is presented as a place that teaches residents how to use equipment, such as a hoyer machine.
    • pro Ms. Donnisha Barnes is celebrated for advocating for transfers and personally assisting, leading to a happier, more cared-for patient.

    Cons

    • pro The reviewer notes there was no greeting at arrival and the initial care felt rushed and dismissed.
    • pro The dad reportedly had multiple falls and the staff never informed the family about them.
    • pro A specific aide is described as rude and unfriendly, with no introductions or name badges.
    • pro Staff allegedly labeled the patient as violent, despite dementia-related agitation, and did not communicate properly.
    • pro Call lights were frequently ignored, with waits up to 30 minutes for assistance.
    • pro The facility is described as dirty and smelling bad, indicating poor hygiene.

    Review

    Riverdale Center for Nursing and Healing emerges in these accounts as a place that can feel like two different facilities at once: a warm, well-staffed environment where residents and families feel seen and supported, and a setting where critical concerns about safety, communication, and consistency in care can leave families frustrated and fearful. The feedback paints a broad picture of a center with real strengths in compassion and professionalism on the one hand, and significant gaps in coordination and responsiveness on the other. Taken together, the reviews offer a nuanced portrait of a facility that can deliver excellent, person-centered care in some encounters while falling short in others, depending on who is caring for whom and when.

    Several reviewers repeatedly highlighted staff members who stood out for their kindness, competence, and willingness to go the extra mile. Annie and Kimberly B. were described as pleasant, clean, friendly, helpful, and resourceful - people who made interactions easy and reassuring for families in difficult moments. The warmth didn't stop there: Ms. Barnes (Donnisha Barnes) was singled out for her advocacy and decisive action in moving a family's father from a different facility to Riverdale. One reviewer even called Ms. Barnes "the bomb," underscoring the emotional relief families feel when a capable advocate steps in during a stressful transition. Jenease Bartley was repeatedly praised for being warm, professional, knowledgeable, and a comforting point person - whether during a tour, a transfer, or ongoing questions about care. The staff's ability to listen, explain, and support families clearly left a strong, positive impression on many who interacted with them.

    The center's environment and core rehab services also drew praise. For families whose loved ones received physical therapy, Riverdale was described as compassionate, attentive, and professional. The facility itself was repeatedly described as clean, welcoming, and well organized, with staff that greeted visitors warmly and made them feel at home. Several reviews highlighted the value of seeing a facility that not only focuses on clinical outcomes but also demonstrates a genuine concern for the emotional well-being and comfort of residents and their families. Tours led by knowledgeable staff like Jenease Bartley left prospective families with confidence about the care environment and the quality of rehabilitation services available.

    Amid the positive experiences, there are sharply negative accounts that detail real and serious concerns about safety, communication, and the quality of daily care. One comprehensive account described a troubling sequence surrounding a father who had dementia: arrival by ambulance with no clear greeting, a rushed and insufficient handoff, multiple falls with little to no notification of family, inconsistent use of bed safety measures, and a lack of staff introduction or context for what was being done. The reviewer recounted repeated gaps - delays in addressing a call light, insufficient assistance with incontinence, questions about orders for chest suction and imaging, and a broader sense that staff did not always know what to do in urgent situations. The narrative culminated in the patient becoming unresponsive with dangerously low oxygen levels, ultimately resulting in hospitalization and a claim that the level of care at Riverdale did not meet expectations. This account also touched on tensions around labeling a patient as violent, arguing that a frightening incident could be the result of neglect or a lack of respectful, proactive care, rather than the patient's uncontrollable behavior.

    Within the same set of experiences, other relatives described a stark contrast: loved ones receiving excellent, dependable rehab and care. One reviewer noted that their mom's three-week rehabilitation period was "excellent," with compassionate, attentive, and professional care, and expressed gratitude for Jenease Bartley's role in making the process smoother for both the patient and family. Another patient's family described a consistently warm environment where staff were welcoming, the facility was clean, and the overall experience felt reassuring and supportive. There were also affirmations about specific staff members - such as the Head Nurse - being kind and helpful, with ample demonstrations of respect toward residents. Reviews highlighted practical learning moments, like how to operate a hoyer lift or other equipment, pointing to a culture of transparency and practical support that helps families feel more secure about the care their loved ones receive.

    In addition to the mixed experiences, several narratives emphasized advocacy and improvement efforts that left a lasting impact on families. One reviewer specifically credited Ms. Donnisha Barnes with successfully navigating a difficult transfer, going beyond routine duties to ensure that paperwork, approvals, and next steps were handled promptly. The sentiment here was one of gratitude and relief - an acknowledgment that strong advocacy can make a tangible difference in the trajectory of a loved one's care. Other families highlighted the positive effect of having staff members who treated residents like family, with genuine kindness, regular communication, and a willingness to address questions head-on. Even in a chorus of praise, some reviewers stressed the importance of maintaining these high standards consistently across all shifts and units.

    Overall, the collection of reviews paints a facility with significant strengths and clear opportunities. The most compelling praise centers on individuals who deliver compassionate, proactive care and who advocate effectively for families during difficult transitions. Cleanliness, welcoming environments, and clear pathways for tours and information also stand out as hallmarks of the Riverdale experience for many families. Yet there are powerful, well-documented concerns about safety, communication gaps, and in some cases, seem-to-be systemic lapses in monitoring patients, responding to call lights, and coordinating care - issues that can have serious consequences in a long-term care setting. For families considering Riverdale, the takeaway is twofold: there are exceptional staff members and an atmosphere of genuine care that can make a meaningful difference, but it remains important to actively engage with the care team, ask detailed questions, and ensure clear, timely communication to safeguard against the kinds of oversights described in some reviews.

    Features

    Housing

    • 3 resident community capacity 3 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

    Amenities

    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • William B Hartsfield-Atlanta International (7 miles away) William B Hartsfield-Atlanta International (7 miles away)

    Care Services

    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Guerra Personal Care Home in Riverdale, GA is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.

    Upon entering this community, residents are greeted by a beautiful dining room where they can enjoy delicious meals prepared by our dedicated staff. The personal care home is fully furnished, providing a cozy and inviting atmosphere for residents to feel at home.

    Outside, residents can take advantage of the garden and outdoor space to relax or engage in activities. Housekeeping services are provided to ensure that the living environment remains clean and tidy.

    To enhance the convenience of our residents, move-in coordination is available to assist with the transition into our community. Additionally, telephone and Wi-Fi/high-speed internet connections are provided for those who wish to stay connected with their loved ones.

    Care services at Guerra Personal Care Home include assistance with various activities of daily living such as bathing, dressing, and transfers. Our staff also coordinates with health care providers to ensure that each resident receives appropriate medical attention. We offer diabetes diet management for those with specific dietary needs and special dietary restrictions can be accommodated.

    Medication management is an important aspect of our care services, ensuring that each resident takes their medication as prescribed. Transportation arrangements for medical appointments are available so residents can easily access necessary healthcare services.

    Residents can enjoy a variety of scheduled daily activities designed to promote socialization, engagement, and overall well-being.

    Located in Riverdale, GA, our community is conveniently situated near cafes, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals – offering easy access to various amenities and resources within close proximity.

    At Guerra Personal Care Home in Riverdale, GA, we strive to provide exceptional care while promoting independence and maintaining the highest level of comfort for our residents.

    Nearby Places of Interest

    Pharmacies

    • Walgreens (1.3 miles)
    • CVS Pharmacy (1.6 miles)
    • CVS Pharmacy (2.1 miles)
    • Heart Pharmacy (2.4 miles)
    • CVS Pharmacy (2.4 miles)
    • Walgreens (2.5 miles)
    • Walgreens (4.8 miles)

    Restaurants

    • Club Sugar Bush (1.4 miles)
    • Slutty Vegan (2.4 miles)
    • Chick-Fil-A (2.7 miles)
    • Chick-Fil-A (4 miles)
    • McDonald's (4.1 miles)
    • Arby's (4.2 miles)
    • Wendy's (5.2 miles)

    Physicians

    • Southside Internal Medicine PC (1.6 miles)
    • Primary Medical Care PC (2.2 miles)
    • Pulmonary & Sleep Medicine Associates (2.3 miles)
    • Atlanta Heart Associates (2.3 miles)
    • Southern Crescent Behavioral Medicine (2.4 miles)
    • Southern Heart Specialists (2.4 miles)
    • Atlanta Ropheka Medical (2.4 miles)

    Places of Worship

    • New Macedonia Baptist Church (1.7 miles)

    Hospitals

    • Labor & Delivery (2.5 miles)
    • Southern Regional Health System (2.5 miles)

    Theaters

    • AMC Southlake 24 (3.7 miles)
    • Cinemark Tinseltown 17 And Xd (5.5 miles)

    Cafes

    • Eat More Korean (4 miles)
    • Panera Bread (5.5 miles)

    Parks

    • Forest Park Recreation & Parks (5.5 miles)
    • Creel Park (5.8 miles)
    • McCurry Park (6.1 miles)

    Transportation

    • Korean Air (6.5 miles)
    • Runway 9R/27L (6.6 miles)
    • Runway 9L/27R (6.7 miles)
    • Concourse F (6.9 miles)
    • TSA PreCheck (6.9 miles)
    • Delta Sky Club (7 miles)
    • International Arrivals Hall (7 miles)

    Frequently Asked Questions

    Where is Guerra Personal Care Home?

    Nearby Communities

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