70 Old Roundtree Road, Riverdale, GA 30274
For more information about senior living options: (844) 490-3973
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Riverdale Center for Nursing and Healing emerges in these accounts as a place that can feel like two different facilities at once: a warm, well-staffed environment where residents and families feel seen and supported, and a setting where critical concerns about safety, communication, and consistency in care can leave families frustrated and fearful. The feedback paints a broad picture of a center with real strengths in compassion and professionalism on the one hand, and significant gaps in coordination and responsiveness on the other. Taken together, the reviews offer a nuanced portrait of a facility that can deliver excellent, person-centered care in some encounters while falling short in others, depending on who is caring for whom and when.
Several reviewers repeatedly highlighted staff members who stood out for their kindness, competence, and willingness to go the extra mile. Annie and Kimberly B. were described as pleasant, clean, friendly, helpful, and resourceful - people who made interactions easy and reassuring for families in difficult moments. The warmth didn't stop there: Ms. Barnes (Donnisha Barnes) was singled out for her advocacy and decisive action in moving a family's father from a different facility to Riverdale. One reviewer even called Ms. Barnes "the bomb," underscoring the emotional relief families feel when a capable advocate steps in during a stressful transition. Jenease Bartley was repeatedly praised for being warm, professional, knowledgeable, and a comforting point person - whether during a tour, a transfer, or ongoing questions about care. The staff's ability to listen, explain, and support families clearly left a strong, positive impression on many who interacted with them.
The center's environment and core rehab services also drew praise. For families whose loved ones received physical therapy, Riverdale was described as compassionate, attentive, and professional. The facility itself was repeatedly described as clean, welcoming, and well organized, with staff that greeted visitors warmly and made them feel at home. Several reviews highlighted the value of seeing a facility that not only focuses on clinical outcomes but also demonstrates a genuine concern for the emotional well-being and comfort of residents and their families. Tours led by knowledgeable staff like Jenease Bartley left prospective families with confidence about the care environment and the quality of rehabilitation services available.
Amid the positive experiences, there are sharply negative accounts that detail real and serious concerns about safety, communication, and the quality of daily care. One comprehensive account described a troubling sequence surrounding a father who had dementia: arrival by ambulance with no clear greeting, a rushed and insufficient handoff, multiple falls with little to no notification of family, inconsistent use of bed safety measures, and a lack of staff introduction or context for what was being done. The reviewer recounted repeated gaps - delays in addressing a call light, insufficient assistance with incontinence, questions about orders for chest suction and imaging, and a broader sense that staff did not always know what to do in urgent situations. The narrative culminated in the patient becoming unresponsive with dangerously low oxygen levels, ultimately resulting in hospitalization and a claim that the level of care at Riverdale did not meet expectations. This account also touched on tensions around labeling a patient as violent, arguing that a frightening incident could be the result of neglect or a lack of respectful, proactive care, rather than the patient's uncontrollable behavior.
Within the same set of experiences, other relatives described a stark contrast: loved ones receiving excellent, dependable rehab and care. One reviewer noted that their mom's three-week rehabilitation period was "excellent," with compassionate, attentive, and professional care, and expressed gratitude for Jenease Bartley's role in making the process smoother for both the patient and family. Another patient's family described a consistently warm environment where staff were welcoming, the facility was clean, and the overall experience felt reassuring and supportive. There were also affirmations about specific staff members - such as the Head Nurse - being kind and helpful, with ample demonstrations of respect toward residents. Reviews highlighted practical learning moments, like how to operate a hoyer lift or other equipment, pointing to a culture of transparency and practical support that helps families feel more secure about the care their loved ones receive.
In addition to the mixed experiences, several narratives emphasized advocacy and improvement efforts that left a lasting impact on families. One reviewer specifically credited Ms. Donnisha Barnes with successfully navigating a difficult transfer, going beyond routine duties to ensure that paperwork, approvals, and next steps were handled promptly. The sentiment here was one of gratitude and relief - an acknowledgment that strong advocacy can make a tangible difference in the trajectory of a loved one's care. Other families highlighted the positive effect of having staff members who treated residents like family, with genuine kindness, regular communication, and a willingness to address questions head-on. Even in a chorus of praise, some reviewers stressed the importance of maintaining these high standards consistently across all shifts and units.
Overall, the collection of reviews paints a facility with significant strengths and clear opportunities. The most compelling praise centers on individuals who deliver compassionate, proactive care and who advocate effectively for families during difficult transitions. Cleanliness, welcoming environments, and clear pathways for tours and information also stand out as hallmarks of the Riverdale experience for many families. Yet there are powerful, well-documented concerns about safety, communication gaps, and in some cases, seem-to-be systemic lapses in monitoring patients, responding to call lights, and coordinating care - issues that can have serious consequences in a long-term care setting. For families considering Riverdale, the takeaway is twofold: there are exceptional staff members and an atmosphere of genuine care that can make a meaningful difference, but it remains important to actively engage with the care team, ask detailed questions, and ensure clear, timely communication to safeguard against the kinds of oversights described in some reviews.
The Guerra Personal Care Home in Riverdale, GA is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
Upon entering this community, residents are greeted by a beautiful dining room where they can enjoy delicious meals prepared by our dedicated staff. The personal care home is fully furnished, providing a cozy and inviting atmosphere for residents to feel at home.
Outside, residents can take advantage of the garden and outdoor space to relax or engage in activities. Housekeeping services are provided to ensure that the living environment remains clean and tidy.
To enhance the convenience of our residents, move-in coordination is available to assist with the transition into our community. Additionally, telephone and Wi-Fi/high-speed internet connections are provided for those who wish to stay connected with their loved ones.
Care services at Guerra Personal Care Home include assistance with various activities of daily living such as bathing, dressing, and transfers. Our staff also coordinates with health care providers to ensure that each resident receives appropriate medical attention. We offer diabetes diet management for those with specific dietary needs and special dietary restrictions can be accommodated.
Medication management is an important aspect of our care services, ensuring that each resident takes their medication as prescribed. Transportation arrangements for medical appointments are available so residents can easily access necessary healthcare services.
Residents can enjoy a variety of scheduled daily activities designed to promote socialization, engagement, and overall well-being.
Located in Riverdale, GA, our community is conveniently situated near cafes, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals – offering easy access to various amenities and resources within close proximity.
At Guerra Personal Care Home in Riverdale, GA, we strive to provide exceptional care while promoting independence and maintaining the highest level of comfort for our residents.
Guerra Personal Care Home is located at 70 Old Roundtree Road, Riverdale, GA 30274 in Clayton County, Georgia
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