A New Well, Inc - Peachtree City

Pros

• The staff were very friendly and the center is clean.
• They care about the people they serve.
• The staff really cares and is professional.
• Rhonda and her sons are genuine about the care they give and treat everyone like family.
• A New Well is a leader in the community and always delivers exceptional customer service.
• The facility is family oriented, professional, friendly and very supportive to the clients they serve.
• The owner is a God-fearing person, and you can feel the love of care and concern when you enter the facility.
• They provide transportation and a wide range of activities.
• A New Well Inc. operates with stellar professionalism and a very clean environment.
• The staff are very sweet, caring, professional, courteous and knowledgeable, and they treat clients like family.
• Ms. Rhonda is personable and professional, and the staff are well trained.
• The staff go above and beyond for their clients.
• A New Well is a blessing for many.
• The service is excellent and highly recommended.

Cons

• This company is absolutely horrible.
• The reviews are fake.
• This place is a joke from the office staff to the owners; don't take your loved ones there - they're extremely unprofessional.
• This company is horrible. No communication.
• They don't know what they are doing and needs to be reported.
• They don't have a clue on how to run a business.
• The CFO Rhonda Crockett left a voicemail that was totally unprofessional.
• They are struggling to find and keep staff.

Review

This community is best suited for families seeking a faith-based, family-centered home health option that blends professional caregiving with a warm, community atmosphere. It shines for older adults and adult clients who want personal attention and a sense of belonging rather than a clinical, impersonal routine. The day center and home-care services emphasize a family-like cadence, with staff engagement that feels genuinely invested. Transportation to appointments, included meals, and a robust menu of activities make it a practical, livable choice for those who value relationship-based care. Leadership is visibly engaged, with an approach that blends compassionate care with forward thinking, which matters when trust is essential.

Yet, there are clear cautions. If consistent caregiver coverage, transparent billing, and dependable scheduling are non-negotiable, alternatives deserve consideration. Several reviews point to staff turnover, occasional no-shows, and communication gaps that complicate planning. A minority of posts allege serious service failures and even financial disputes. Families evaluating this provider should plan for due diligence: verify references, confirm back-up coverage, and demand a concrete care plan with defined response times. For those requiring a regimented, corporate-style process, other agencies may feel more predictable.

Still, the core strengths carry real weight. The staff are repeatedly described as friendly, professional, and genuinely caring, with many reviewers noting a family-like environment and attentiveness that makes clients feel valued. The facility is depicted as clean and well-kept, and transportation plus a diverse day-program slate add meaningful daily structure. The owner and leadership receive praise for going above and beyond and for a forward-leaning mindset that seeks continuous improvement. When care hinges on trust and meaningful connection, these elements can offset some scheduling hiccups by delivering reliable warmth, prompt communication, and active engagement.

Operational reality reveals a tension between affection and logistics. Families report periods of reliable staffing and good caregiver matches, but also stretches with staffing gaps or substitutions that require casemanagers to step in. This points to recruitment and retention challenges rather than a single bad day. The willingness to adapt - flexible scheduling, coordinated transportation, and emphasis on meals and activities - provides tangible value. However, the risk of losing strong aides to pay scales means care continuity must be explicitly planned for, with assurances about how substitutes are assigned and how care plans are updated when staff changes occur.

Reputation is mixed for a reason. The positive majority highlights warmth, professionalism, and a strong sense of community, while a minority allege serious issues about communication, financial handling, and accountability. Prospective clients should treat extreme claims as a prompt for thorough verification rather than dismissal. Request current references, review the service agreement, and confirm billing procedures, refunds, and any penalties. Verify licensure and consult state resources to triangulate feedback. The prudent approach is to establish clear expectations, documented policies, and an explicit pathway to escalate concerns if service falters.

Bottom line: A New Well is a compelling option for families seeking a faith-infused, family-oriented care setting with hands-on leadership, genuine warmth, and a busy calendar of activities, transportation, and meals. It resonates where personal connections and a flexible, person-centered approach trump rigid processes. For those who must have rock-solid staffing guarantees or who worry about mixed reputational signals, it pays to compare alternatives and build a rigorous discovery process. The recommended course is a guided tour, conversations with multiple families, and a written plan that outlines caregiver assignment, backup coverage, and measurable service standards before committing.

This area of Peachtree City, Georgia has a variety of amenities that may appeal to seniors looking for a convenient and comfortable place to live. With multiple pharmacies nearby, accessing necessary medications is easy. There are also several parks for leisurely walks and picnics, as well as a range of restaurants offering different dining options. For medical needs, there are various physicians' offices specializing in pediatrics, allergy & asthma, obstetrics & gynecology, eye care, retina care, and oral surgery within close proximity. Additionally, there are several cafes for socializing or enjoying a cup of coffee. Transportation options include the Peachtree City Airport-Falcon Field for travel needs. Places of worship and hospitals are also located within a reasonable distance for spiritual fulfillment and medical emergencies. Overall, this area offers convenience and accessibility for seniors looking to live independently in Peachtree City.

Pharmacies

• Walgreens (0.9 miles)
• CVS Pharmacy (2 miles)
• Walmart Pharmacy (2.1 miles)
• Eaudit Solutions (2.2 miles)
• CVS Pharmacy (3.3 miles)
• Target Pharmacy (3.3 miles)
• Kroger Pharmacy (3.5 miles)

Parks

• Picnic Park (1 miles)
• Blue Smoke Park (2.2 miles)

Restaurants

• Beef 'o' Brady's (1.1 miles)
• McDonald's (1.1 miles)
• Taco Bell (1.3 miles)
• Due South Southern Cuisine (1.4 miles)
• McDonald's (1.5 miles)
• Chipotle Mexican Grill (1.6 miles)
• Ted's Montana Grill (1.6 miles)

Physicians

• Peachtree Pediatrics (1.2 miles)
• Center for Allergy & Asthma of Georgia (1.2 miles)
• Peachtree City Obstetrics & Gynecology (1.3 miles)
• EyeCare Plus (1.4 miles)
• Georgia Retina (1.5 miles)
• SouthOMS - South Oral and Maxillofacial Surgery and Dental Implants (1.5 miles)
• Eyexam of Peachtree City (1.5 miles)

Cafes

• Starbucks (2 miles)
• Starbucks (3.3 miles)
• Starbucks (3.4 miles)
• Sam’s Club Cafe (3.4 miles)
• Starbucks (6.7 miles)
• Starbucks (6.7 miles)

Transportation

• Peachtree City Airport-Falcon Field (FFC) (2.4 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (3 miles)
• St Paul Lutheran School (3.6 miles)
• Crossroads Church (6.9 miles)
• Whitewater Church (7.1 miles)

Hospitals

• Children's Healthcare of Atlanta (5.2 miles)
• Piedmont Fayette Hospital (5.2 miles)