557 East Waterman Street, Marietta, GA 30060
For more information about senior living options: (866) 208-4318
Overall Review of Azalea Manor Personal Care Home
Pros
The facility is clean, beautiful, and welcoming, with a calm, warm, and well-maintained environment.- The staff take pride in keeping the facility in top condition for residents and their families.
- Ms. Debra is professional, attentive, kind, and compassionate, treating residents with dignity and respect.
- Azalea Manor has amazing, highly qualified staff who provide excellent care for residents.
- The meals are carefully planned and delicious.
- The new administrator brings over 25 years of experience and is described as a guardian angel to residents and staff.
- The facility is a nice, affordable, smaller community where staff are friendly, caring, and competent, and residents feel like family.
- The Executive Director offers personal tours and spends time with residents, including visiting when they are sick, demonstrating attentive leadership.
- There are engaging activities like bingo, music therapy, and Bible study that residents regularly enjoy.
Cons
The administrator was extremely rude to the caller, and customer service was described as non-existent.- The administrator laughed in the caller’s face and hung up the phone.
- The administrator is not a pleasant person.
- The facility is described as horrendous and not suitable for a loved one.
- The staff ignore patients’ bathroom needs and provide no timely assistance.
- Catheter care was mishandled, leading to overflow and urine on the floor, with no proper help provided.
- The death of a resident is described as preventable due to improper catheter maintenance.
- The dining quality is poor, with naked hot dogs frequently served for dinner.
- There are typically only two staff for 30–40 residents, indicating severe understaffing.
- The owner can be cold and nasty when problems arise.
- The building has mold throughout and health concerns were not communicated to residents.
- The facility does not consistently provide three meals a day or snacks.
- The reviewer would not recommend the facility and urges others to avoid placing loved ones there.
- Nurses and staff are described as unprofessional or abusive, including being sworn at and rough handling.
Review
Azalea Manor Personal Care Home in Marietta is best suited for families that want a compact, home‑like setting where residents receive visible, attentive care from a smaller staff, and where affordability and a neighborly vibe matter as much as luxury amenities. It works for households that value warmth, personal touches, and a sense that staff know residents by name. Those who crave a highly structured memory‑care environment, robust clinical oversight, or a spotless, modern campus may find this community less aligned with their needs.
Alternatives to consider include facilities with stronger memory‑care specialization, higher and more consistent staffing ratios, and more transparent safety and incident records. If wandering risks, frequent bathroom assistance, or complex medical management are paramount, a larger operator with proven memory‑care protocols and formal QA processes may provide more dependable coverage. Families seeking highly predictable service levels, stricter risk management, and a more standardized dining and activity program might favor other communities that market these capabilities more explicitly.
On the upside, Azalea Manor earns its goodwill through a clean, welcoming milieu, where hallways and common areas are described as well maintained and pleasant. Several residents and visitors highlight the kindness and professionalism of individual staff members, with Debra the nurse singled out for genuine care and dignity shown to residents. The new administrator is praised for experience and hands‑on involvement, and the culinary team, led by a known chef, receives frequent compliments for meals. The programmatic side is visible in ongoing activities, music therapy, bingo, and social opportunities that give the community a sense of daily meaning.
The flip side is substantial and cannot be ignored. A series of reviews paints a troubling picture of care quality and safety. One caller described rude, dismissive administrative behavior toward outside providers, raising questions about governance and responsiveness. Even more concerning are allegations of neglect and inadequate bathroom assistance, including a catheterization outcome that allegedly contributed to a resident’s decline, and a later death tied to care lapses. Reports of elopement, insurance‑level concerns about staffing, and instances of wrecked hygiene and maintenance further complicate the impression of reliability. Mold and other maintenance issues were also raised, suggesting that environmental safety may not be consistently managed. The breadth of these claims, some accompanied by alarming consequences, warrants serious caution.
In deciding, families should insist on clear, verifiable assurances: current licensure and inspection outcomes, recent staffing ratios by shift, and a transparent care‑planning approach for residents with high needs. A firsthand, mid‑day and evening visit is essential to observe how calls for help are handled, how staff interact with residents, and whether alarms or safety features are actively used. Request to speak with multiple residents and family members, review menus for nutritional adequacy, and probe how often bathroom needs are supported, how catheterization is managed, and what contingency plans exist for urgent medical events. If these assurances cannot be documented and demonstrated, the prudent move is to explore other options.
Overall, Azalea Manor presents a mixed portfolio: genuine, person‑centered warmth in a smaller, affordable setting along with notable red flags around safety, staffing consistency, and clinical oversight. For families prioritizing intimate, attentive care and a sense of “home,” it can be a viable choice, provided due diligence is rigorous and ongoing oversight is built into the decision. For those who cannot tolerate significant questions about safety, medical management, and environmental reliability, alternatives with stronger safeguards are the wiser path. The decision hinges on balancing the appeal of a neighborly, hands‑on community against the weight of the reported care gaps and risk signals.
42 resident community capacity
Assisted Living
Board and Care Home
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
William B Hartsfield-Atlanta International (22 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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