1400 Gray Highway Apt 711, Macon, GA 31211
For more information about senior living options: (844) 490-3973
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Savannah was awesome, answering all questions and being super sweet and helpful. Savannah was patient and knowledgeable, making applicants feel confident about the property. The staff at Overlook Gardens, especially Savannah, are thoughtful and helpful. Phillis is exceptional, moving the process along quickly and smoothly. Phillis is sweet, informative, and made the move-in experience easy and stress-free. Shannon and Phillis made moving in easy and left residents totally satisfied.
They alleged their daughter was discriminated against during the apartment application process due to verification issues. They criticized policy changes made without notice and the introduction of additional fees. They complained about high rent increases, particularly affecting residents on fixed incomes. They described recurring air conditioning leaks with maintenance delays. They reported a break-in at the complex and felt unsafe, citing an outdated security system. They criticized mandatory MoneyGram payments with added fees, replacing the prior eCheck option. They claimed it can take up to 30 days to refund a deposit after denial. They said the office never answers the phone.Overlook Gardens appears to be a place that leaves a strong impression on its residents, thanks in large part to the staff who interact with them regularly. A recurring thread across many reviews is the remarkable help and warmth delivered by Savannah. Several residents describe her as patient, knowledgeable, and willing to answer every question, whether the contact is in person or over the phone. One reviewer specifically noted that Savannah happily answered all questions during a phone call and expressed enthusiasm about applying after that experience. Another account mentions Savannah as a positive touchpoint during an otherwise mixed experience with the property, highlighting her professionalism and helpful demeanor. Even in reviews where the overall outcome wasn't perfectly smooth, Savannah is repeatedly credited with providing clarity and excellent customer service, making potential renters feel heard and supported.
Closely following Savannah in the praise parade is Phillis (also spelled Phyllis or Phyllis in some reviews), who many residents credit with easing the moving and signing process. The sentiment is consistently warm: Phillis is described as helpful, patient, and exceptionally informative, with several residents noting that their move-in experience was made easy and stress-free thanks to her. There are multiple expressions of gratitude for her dedication, and a good number of reviews remark that Phillis went above and beyond to ensure questions were answered and steps were clearly laid out. It's clear that Phillis has become a trusted contact for would-be and current residents, someone who reassures new tenants during an important life transition and sustains a sense of confidence as they settle in.
Beyond individual staff interactions, many residents paint Overlook Gardens as a place with generally positive living conditions. A few reviews describe the property as nice, quiet, and very clean, correlating this with a sense of comfort and stability. One resident who has been at the property since 2015 notes that there have been no major problems, reinforcing an impression of consistent quality over time. Another review highlights how the moving process itself was smooth and fast, further underscoring a perception of efficiency and support from the on-site team. The combination of a calm environment and attentive staff creates a favorable image of the community for many people who call it home.
However, the set of reviews is not without notable concerns and criticisms. One reviewer recounts a frustrating experience with a job application at Overlook Gardens, alleging discriminatory treatment and a laborious verification process that involved multiple rounds of contacting supervisors and corporate teams. The person describes delays and delays in communication, as well as upfront deposits and administrative fees that require payment before approval is guaranteed, along with a long refund timeline if denied. This account raises questions about recruitment processes and financial policies from the perspective of prospective residents and highlights potential gaps between policy and customer expectations.
Additional grievances touch on policy changes and payment options. A number of reviewers express frustration at changes in policy without prior notice, including a move away from electronic checks to a MoneyGram-based payment method that carries an extra fee. The complainants emphasize that they rely on fixed incomes or have medical expenses, making sudden changes financially painful. The sentiment here is that residents want predictable policies and transparent communication, especially given the vulnerability of some renters and the impact on their monthly budgets.
Maintenance and safety concerns also surface in several accounts. One resident reports recurring air conditioning leaks that damage carpet, with delays in addressing the issue. There are mentions of earlier and ongoing maintenance challenges and a perception that some problems are not treated with the urgency they deserve. When it comes to safety and security, one particularly intense review describes a frightening incident: two men kicked in a door, followed by a period of concern about the efficacy of the building's security system. The reviewer also notes that the property's camera system appears outdated and highlights a perception that management did not respond with the level of care they would expect in such a traumatic situation. In addition, there are criticisms of corporate responsiveness, including a customer service experience described as rude when trying to escalate concerns.
Despite these serious concerns, there remains a core sense of satisfaction among many residents. Some reviews emphasize the overall quality of the living space and the positive interactions with staff like Savannah and Phillis as a defining feature of their experience. One particularly emphatic note mentions being entirely satisfied with the apartment and crediting both Shannon and Phillis for making the move-in process easy and ensuring all needs were addressed. Others appreciate the quiet, clean, and well-maintained aspects of the community, with long-term residents praising the stability and reliability of their homes over several years.
Taken together, Overlook Gardens comes across as a community with strong, people-centered service at its heart. The staff - especially Savannah and Phillis - are frequently singled out for their helpfulness, clarity, and personal warmth, shaping many positive experiences for prospective renters and long-term residents alike. At the same time, the reviews collectively illuminate real-world challenges: policy changes, admission and payment procedures, maintenance delays, and security concerns. These tensions suggest a property that excels in human-centered service and community feel while wrestling with operational hurdles that can affect residents' daily lives. The overall impression is of a place with a supportive, people-first staff culture, tempered by the practical complexities of property management and the need for consistent updates, transparent communication, and reliable responses to maintenance and safety issues.
2 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Middle Georgia Regional (12 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Overlook Gardens 711 in Macon, GA is a fully furnished assisted living community that offers a range of amenities and care services to support the needs of its residents. The community features a dining room where delicious meals are served, taking into consideration any special dietary restrictions.
The well-maintained garden and outdoor spaces provide a serene environment for residents to relax and enjoy nature. Housekeeping services are provided to ensure that the living spaces are clean and tidy at all times. Move-in coordination is offered to ease the transition for new residents.
Residents can stay connected with friends and family through telephone and Wi-Fi/high-speed internet access available at Overlook Gardens 711.
The care services provided include assistance with activities of daily living such as bathing, dressing, and transfers. The staff also coordinates with health care providers to ensure continuity of care for residents. Special attention is given towards managing diabetes through specialized diet plans. Medication management is available to assist residents in taking their prescribed medications.
Transportation arrangements are made for medical appointments as well as visits to doctors' offices, ensuring that residents have easy access to healthcare facilities.
Residents can participate in scheduled daily activities that cater to their interests and preferences, promoting social engagement and overall well-being.
Overlook Gardens 711 is conveniently located near various amenities such as cafes, parks, pharmacies, physicians, restaurants, transportation options, places of worship, and hospitals. This allows residents easy access to essential services within close proximity.
Overall, Overlook Gardens 711 provides a comfortable and supportive environment for seniors seeking assisted living services in Macon, GA.
This part of Macon, Georgia offers a variety of amenities that cater to the needs and interests of seniors. With a selection of restaurants including Old Times Country Buffet and El Sombrero Mexican Grill & Bar, seniors can enjoy a range of dining options just a short distance away. Nearby pharmacies such as Express Rx Pharmacy and CVS Pharmacy provide convenient access to medication and healthcare supplies. There are also several reputable physicians and hospitals in the area, ensuring quality medical care is within reach. For recreational activities, parks like G. Bernd Park and Macon Dog Park offer opportunities for outdoor enjoyment. Additionally, transportation options such as U-Haul Neighborhood Dealer and Macon Station make it easy for seniors to get around the area. Overall, this part of Macon provides a blend of convenience, healthcare facilities, and recreational opportunities suitable for senior living.
Overlook Gardens 711 is located at 1400 Gray Highway Apt 711, Macon, GA 31211 in Jones County, Georgia
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