1400 Gray Highway Apt 109, Macon, GA 31211
For more information about senior living options: (844) 490-3973
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Savannah was awesome, patient, and answered all questions. Savannah was very sweet and knowledgeable, making the experience positive. Savannah happily answered every question and was amazing. Savannah was absolutely amazing and helped set up a tour. Phillis was exceptional and made the move-in process easy and stress-free. Phillis has been a joy to work with, delivering thorough information and timely assistance. Shannon and Phillis made move-in easy and ensured everything was taken care of. The staff at Overlook Gardens, including Savannah and Phillis, are thoughtful and caring. The complex is nice, quiet, and clean. The move-in process at Overlook Gardens was easy thanks to Phillis.
They denied her because they claimed they couldn't verify employment and never called her supervisor from the start. Weeks went by with no word from the office, and she was denied again, with extra hoops like a bank statement to prove income. The reviewer believes the daughter was discriminated against. They change policy without notice and create fees to make them more money at residents' expense. They increased rent and show little regard for elderly or fixed-income residents. There are ongoing maintenance issues, including recurring air conditioning leaks that damage the carpet, with slow response. Corporate and some staff are unresponsive or rude, and the security system is outdated or unreliable (offline tag reader; cameras not updated).Overlook Gardens presents itself in the reviews as a place where personal interactions with the staff can make a big difference in how people experience the property. A recurring thread across many comments is the standout service provided by Savannah. Multiple tenants and prospective renters describe Savannah as patient, helpful, knowledgeable, and genuinely kind. She was praised for answering questions thoroughly over the phone, taking the time to walk people through what they needed to know, and even going the extra mile by making a positive impression during in-person interactions. One reviewer recalled being greeted with courtesy on a phone call and leaving with every question answered, and another noted that Savannah's professionalism made them excited to apply after the conversation. A nurse appreciation gesture from Savannah also showed a level of thoughtfulness that residents valued, reinforcing the sense that the staff cares about the people who live there.
Alongside Savannah, Phillis (sometimes spelled Phyllis) stands out as a crucial point of contact for move-in and onboarding experiences. Reviewers consistently call Phillis "exceptional," "great," and "informative." The consensus is that she makes the move-in process smooth, fast, and stress-free. Several comments highlight how Phillis guided new tenants through the signing and moving steps, answered questions promptly, and helped ensure everything was in place for a successful move-in day. In some notes, the praise for Phillis extends to the point of feeling reassured and supported from the very first visit, with one reviewer explicitly calling Phillis's help a major factor in their positive impression of Overlook Gardens.
Beyond individual staff interactions, there are voices of lasting satisfaction from residents who have lived at Overlook Gardens for years. A few comments emphasize a sense of stability and quiet, with one person noting they've been there since 2015 and never had significant problems, and another describing the complex as "nice, quiet and very clean." A resident who has been there for several years wrote about the overall quality of the environment - clean spaces, good parking, and a calm atmosphere - accentuating a positive image of long-term living at the property.
However, the reviews also reveal notable concerns that prospective renters should consider. One family's experience with their daughter's apartment application is a cautionary tale about the verification and approval process. The daughter waited through multiple steps, faced delays, and ultimately was denied after what the reviewer described as inconsistent verification attempts, including contacting a supervisor but still failing to secure approval. The reviewer also highlighted upfront financial requirements - deposits and administrative fees paid before knowing if the application will be approved - along with a 30-day window in which any deposited funds would be returned if denied. This led to complaints about fairness and potential discrimination, underscoring the importance of transparency in screening procedures.
Other reviews point to administrative and policy friction. One commenter criticized a policy change that required using MoneyGram for rent payments, something they viewed as an unexpected fee and a break from the previously free e-check option. They alleged a lack of clear notice about the change and suggested that the new rules were more about generating fees than addressing resident needs. There are notes about rising rents and the financial strain this can place, especially for fixed incomes or those managing medications and copays, indicating that broad financial decisions at the property level can have a real impact on residents' daily lives.
Maintenance and safety concerns also emerged in several posts. A review described ongoing issues with air conditioning leaking onto carpet and slow or inconsistent responses from maintenance and management. There were also distressing reports about a break-in where two individuals kicked in a door, along with frustrations about camera systems that appeared outdated or not functioning at the moment of concern. One reviewer even recounted a negative interaction with corporate staff, who they felt were unsympathetic in a crisis situation, suggesting a disconnect between residents and corporate leadership in times of urgency. In addition, there was a brief mention of an office line that "never answers," highlighting communication gaps that can compound other frustrations.
In sum, Overlook Gardens emerges as a community where the people you interact with can significantly shape your experience. Many residents sing the praises of Savannah and Phillis, whose kindness, knowledge, and dedication appear to be consistent bright spots in an otherwise varied set of reviews. Long-term residents describe a generally quiet, clean living environment, and some people clearly value the stability and routine the community provides. Yet, the same collection of reviews also surfaces legitimate concerns about screening and approval practices, upfront costs, policy changes without ample notice, maintenance responsiveness, and safety infrastructure. These contrasts suggest that for some residents, the property offers a welcoming, well-supported home, while for others there are opportunities for improvement - particularly in communication, policy transparency, and safety-related responsiveness. Potential renters might find value in meeting with staff like Savannah and Phillis to get a sense of the service culture firsthand, while also asking detailed questions about current policies, maintenance timelines, and security measures to gauge how well Overlook Gardens would fit their individual needs.
3 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Middle Georgia Regional (12 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Overlook Garden 109 is a luxurious and fully-furnished assisted living community located in Macon, GA. With its range of amenities and care services, it strives to provide a comfortable and convenient living environment for its residents.
The community boasts a spacious dining room where residents can enjoy delicious meals prepared by the staff. Special dietary restrictions are accommodated to ensure that each resident's nutritional needs are met.
Housekeeping services are provided to ensure that the living spaces are always clean and tidy. Additionally, move-in coordination is offered to assist new residents in seamlessly transitioning into their new home.
Outdoor space is available for residents to relax and enjoy the beautiful surroundings. The community also provides telephone and Wi-Fi/high-speed internet access, allowing residents to stay connected with loved ones and engage in online activities.
Care services at Overlook Garden 109 include assistance with daily activities like bathing, dressing, and transfers. The staff works closely with health care providers to coordinate medical care for the residents. Medication management is provided to ensure that medications are administered correctly and on time.
Transportation arrangements for medical appointments are available for the convenience of the residents. Additionally, transportation to doctors' appointments can be arranged when needed.
Residents can indulge in daily activities organized by the community to keep them engaged and entertained. Nearby cafes, parks, pharmacies, restaurants, places of worship, physicians, and hospitals provide easy access to essential services and amenities.
Overall, Overlook Garden 109 offers a full range of amenities and care services in a serene setting, promoting an enjoyable and fulfilling assisted living experience for its residents in Macon, GA.
This part of Macon, Georgia offers a range of conveniences for senior living. With a variety of dining options such as Old Times Country Buffet and El Sombrero Mexican Grill & Bar, seniors can enjoy delicious meals without having to travel far. Additionally, there are several pharmacies nearby including Express Rx Pharmacy and CVS Pharmacy for easy access to medications. For medical needs, there are multiple physicians' offices within a short distance like Coliseum Heart, Lung And Vascular and Internal Medicine Associates. The area also has hospitals like Coliseum Medical Center Radiology/X-Ray for emergency situations. Places of worship such as Real Life Church and St Peter Claver Catholic Church provide opportunities for spiritual fulfillment, while parks like G. Bernd Park offer opportunities for outdoor recreation. Overall, this part of Macon provides a comfortable and convenient environment for senior living.
Overlook Garden 109 is located at 1400 Gray Highway Apt 109, Macon, GA 31211 in Jones County, Georgia
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