Chi-Ches-ter's Home Care

Pros

• Mrs. Renee is absolutely outstanding, warmly greeting customers and providing expert fittings.
• Wendy Johnson is a consummate professional who puts clients at ease and earns their trust.
• Wendy Williams is an amazing, caring professional who delivers world-class service and patient-centered care.
• Wendy's fittings for stockings and the night garment provide a perfect fit and have helped reduce pain.
• The team delivers prompt, courteous service, with technicians handling repairs under warranty in a competent, friendly manner.
• Customers repeatedly note friendly, helpful staff who are dedicated to patients' well-being.

Cons

• One reviewer felt ignored for about 15 minutes and left the store empty-handed.
• A reviewer described the service as horrible, with staff implying the customer was running a scam and refusing to process insurance.
• A reviewer stated they were charged more than ten times the actual cost of the rehab equipment.
• A reviewer warned others not to use Chichester due to poor customer service and higher prices than online options.
• A reviewer complained that staff suggested there was no manager and would not submit a prior authorization, hindering insurance payment.
• A reviewer claimed the company no longer offers delivery.
• A reviewer described interactions with a phone representative as having a "really bad day" and showing no interest in customer service.
• A reviewer felt the staff were condescending and unsupportive after major surgery.

Review

The collection of customer notes from Chichester's Homecare reads as a portrait of a business that can deliver extraordinary personal attention and practical mobility solutions, paired with pockets of frustration and inconsistency. Across the stories, several staff members earn high praise for their warmth, expertise, and willingness to go the extra mile, while a few customers describe frustrating experiences around service, pricing, and logistics. Taken together, the voices convey a company that many clients rely on for life-changing comfort, even as some find the day-to-day experience uneven enough to reconsider shopping there.

A standout thread runs through multiple reviews about Wendy Johnson (also referenced as Wendy Williams) who appears as a touchstone of exceptional care. One reviewer recounted a first lymphedema appointment that felt transformative: Wendy took control of their nervousness, measured carefully, and guided them through the selection of a night guard and compression stockings. The stockings, crafted in Germany to fit both legs, fit perfectly and did not roll at the top - something the reviewer had struggled with using other products bought online. They returned weeks later for further fitting and were told that their measurements had actually improved by about two to three centimeters, especially around the ankle. The reviewer pronounced Wendy a "miracle worker" and repeatedly praised her professionalism, care, and attention to detail, noting that Wendy even followed up on questions asked earlier in the day. In another endorsement, Wendy's securing of the right fit for stockings and garments was described as exemplary, with the staff's thorough measurements and commitment to the correct products highlighted as a hallmark of her service. Yet another reviewer praised Wendy's world-class service, calling her orderly, professional, and timely, and commending the way she encouraged a positive attitude as they pursued better health.

Alongside Wendy, Renee at Chichester's is remembered fondly by a customer who visited the store for the first time with their wife. They described Renee as absolutely outstanding - welcoming from the moment they entered, guiding them to the fitting room, and performing an excellent job fitting their wife while introducing them to new products that could help. The appreciation extended to the broader Chester's team, with the reviewers affirming that the staff were "wonderful" and that the shop had helped them in meaningful ways. This sentiment of strong in-store service recurs in other notes that describe staff as friendly, attentive, and genuinely caring, with references to the shop's "exceptional service" and to Wendy's extra time, care, and commitment.

Other items highlight the tangible, positive impact of the staff's expertise. A customer who had a Pride Viva chair experience recounted a recent issue with the chair's motor control unit: the problem was diagnosed and solved within four days, with a warranty replacement of the control unit and a competent technician installing it at home. They noted a modest service call fee and expressed clear satisfaction with the outcome, describing the service as "very reasonable" and the result as life-enhancing. In another compelling anecdote, the same customer described the staff as helpful and personable, reinforcing the impression that the team can deliver practical, reliable service when it comes to complex equipment and adjustments.

Beyond individual staff praise, several reviews celebrate the company's willingness to go the extra mile for patients, sometimes in highly nuanced ways. One poster spoke about a commitment to in-store garment fittings and the sense that the team strives for perfection with measurements, ensuring that the right products match the patient's needs. A few customers explicitly connected this level of care with improved quality of life, noting reductions in pain and swelling after using the recommended garments and night-time aids, and expressing gratitude for services that helped them sleep better and move more comfortably.

Yet the set of notes is not uniformly celebratory. A number of reviewers raise concerns about customer service and operational practices, describing frustrating experiences that contrast with the high praise given to certain staff members. One account detailed difficulties in obtaining basic copies for the front desk, with a staff member reportedly saying there would be "a line out the door" if they complied, leaving the customer frustrated and empty-handed. Another reviewer described a painful negative interaction with a staff member over the phone regarding post-surgery supplies, highlighting less-than-helpful attitudes and a sense that the staff may not always be aligned with a patient-first approach. Still others vented about the perception that the store no longer offers certain services - such as delivery for some items - and about misgivings around prescriptions and insurance requirements, including confusion about prior authorizations and the level of support customers could expect when dealing with insurance claims.

One of the more pointed criticisms centers on a negative experience with insurance and pricing. A reviewer claimed being overcharged by more than ten times the amount for rehab equipment, a dramatic discrepancy that they attributed to interactions with staff and billing. This sentiment is echoed by another lengthy post that described negative experiences with trying to obtain a mattress or chair via insurance, suggesting that insurance processes and staff communications were not aligned with customers' best interests. In addition, a user recounted being discouraged from using the store after a series of interactions that included accusations about scams during a pick-up and a sense that the staff were dismissive of a customer who had just undergone major surgery. The negative recollections also include a claim that the store would not deliver, required a prescription for even simple items, and a general sense of poor customer service that drove the reviewer to urge others to shop elsewhere.

In sum, these experiences sketch a nuanced portrait of Chichester's Homecare: an organization capable of delivering extraordinary, life-changing care through exemplary staff members who combine empathy with professional expertise. Wendy Johnson/Williams and Renee stand out as beacons of the company's potential, delivering precise fittings, thoughtful product recommendations, and reassuring, patient-centered communication. The broader team is praised for warmth, attentiveness, and a willingness to help customers feel seen and supported. At the same time, a number of reviewers point to friction points that can degrade the experience - issues around pricing, insurance navigation, delivery options, and inconsistent customer service interactions. For potential customers, the message is clear: you may encounter remarkable, life-improving care and guidance from dedicated staff, particularly from Wendy and Renee, but it's wise to go in with a clear understanding of how to navigate pricing, insurance, and service expectations to ensure the best possible outcome.

This part of Macon, Georgia offers a variety of amenities and services that cater to seniors looking for a convenient and comfortable living environment. With several restaurants nearby such as Burger King, Nu-Way Weiners, and El Sombrero Mexican Grill & Bar, residents have plenty of dining options to choose from. Additionally, there are several pharmacies in the area including Scott's Health Mart Pharmacy and CVS Pharmacy for easy access to medications. For healthcare needs, there are physicians' offices like Coliseum Heart, Lung And Vascular within close proximity. In terms of recreation, parks like G. Bernd Park and Macon Dog Park offer opportunities for outdoor activities and relaxation. Transportation is also easily accessible with Macon Station nearby. Places of worship such as St Peter Claver Catholic Church and Real Life Church provide spiritual support for those seeking it. Overall, this part of Macon provides a well-rounded community for seniors looking to enjoy their retirement years in a vibrant setting.

Restaurants

• Burger King (0.2 miles)
• Nu-Way Weiners (0.5 miles)
• El Sombrero Mexican Grill & Bar (0.5 miles)
• Old Times Country Buffet (0.6 miles)
• Vintage Restaurant - Marriott Macon (0.8 miles)
• American Feel & Wings (1 miles)
• Waffle House (1.1 miles)

Pharmacies

• Scott's Health Mart Pharmacy (0.2 miles)
• CVS Pharmacy (0.4 miles)
• Express Rx Pharmacy (0.5 miles)
• Anco A Division of Chem-Aqua (2.8 miles)
• Walgreens (4.1 miles)

Physicians

• Coliseum Heart, Lung And Vascular (0.5 miles)
• Coppage A Taylor III MD (0.5 miles)
• Carlos O Martinez (0.6 miles)
• Internal Medicine Associates (0.6 miles)
• Obgyn Specialists (0.6 miles)
• Macon Bibb County Board of Health Mental Health Se (0.6 miles)
• Georgia Cancer Specialists (0.7 miles)

Hospitals

• Coliseum Diagnostic Center (0.5 miles)
• Coliseum Medical Center Radiology/X-Ray (0.6 miles)
• Albert Luce Heart Tower (1.7 miles)
• PICU- Pediatric Intensive Care Unit (1.8 miles)
• North Macon Healthcare (4.1 miles)

Parks

• G. Bernd Park (1.4 miles)
• Macon Dog Park (2 miles)
• East Macon Park (3.1 miles)

Transportation

• Macon Station (1.5 miles)
• U-Haul Neighborhood Dealer (2.9 miles)

Places of Worship

• St Peter Claver Catholic Church (1.9 miles)
• Real Life Church (2.4 miles)
• Lutheran Church-The Redeemer (2.6 miles)
• Southern Baptist Convention (4.4 miles)