860 Chapel Hill Drive, Lawrenceville, GA 30045
For more information about senior living options: (844) 490-3973
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The facility is exceptionally clean and beautiful. Residents have been happy living there for years. The environment and activities are loved by residents and families. The staff is great and the care is described as wonderful. Jay Davis was helpful and informative, making Ashton Manor seem like a great fit. The activities director brings joy with holiday parties and spiritual enrichment. The community offers a wide array of engaging activities and prioritizes emotional well-being. New ownership and management have invested significantly to make the community beautiful and safe. Violetta Harper is described as the best Activities Director anywhere. The food is delicious and the facility is clean and well-maintained.
The call with Cathy Bower was described as a timeshare sales exercise rather than a care discussion. They quoted over $1,000 above the listed website price without understanding the elder's needs. The reviewer found the experience unacceptable and said they would warn others. Cathy Bower was described as unsuitable for care, with a claim she should be in Orlando selling timeshares. A reviewer stated that staff hung up on people and called them the rudest on the planet. The facility was described as dirty, with a stench and roaches. Food was completely uncooked, the toilet was stopped up, and the room had ants. One reviewer called the six-month experience disappointing due to ownership changes and missing promised services. The facility and its employees were said to have gone downhill since the original move-in. A reviewer reported being given a short timeline to move a mom out and was threatened with elder neglect charges.Ashton Manor Sugarloaf has drawn a wide range of opinions from families and prospective residents, creating a picture of a community that can feel like a warm, well-staffed home to some and a source of concern to others. The reviews touch on two very different experiences: encounters that celebrate the warmth of care, meaningful activities, and responsive staff, and others that raise questions about leadership, communication, and facility conditions. Taken together, they portray a place where quality of life for residents often hinges on specific staff members, management transitions, and the timing of issues that rise to the surface.
One of the most pointed criticisms centers on a single phone interaction that left a strongly negative impression. A caller recounted an encounter with Cathy Bower that felt more like a sales pitch for a timeshare than a genuine needs assessment for an elder in need of care. The caller described being quoted a price above what their own website listed and felt misunderstood regarding their father-in-law's mobility and daily needs. That experience shaped the person's view of the campus and led to plans for a tour being scrapped, with the implication that the initial contact betrayed trust and failed to honor the resident's real situation. It's a stark reminder that frontline conversations can deeply affect decisions about senior living, even before a tour or a meeting takes place.
In contrast, a number of reviews highlight Ashton Manor as a clean, beautiful, and welcoming place. One reviewer described the facility as "the cleanest" they had ever seen, even noting it as a venue worth considering for a job opportunity, which speaks to the overall environment and presentation. Another family member shared a long-standing positive relationship with the community: their grandmother, D Dot, has lived there for over ten years and has been happy, well-loved, and well-taken care of. The family proudly points to regular photo and video updates posted on the facility's Facebook page and to daily events that celebrate residents' lives. The sense of community and ongoing social engagement seems to be a major strength for those with long-term ties to Ashton Manor Sugarloaf.
Staff engagement also features prominently in the positive narratives. A reviewer who relocated to Georgia spoke highly of Jay Davis, describing him as a great help who answered questions and provided detailed information, making it feel like Ashton Manor could be a good fit for their father. The environment and activities are frequently praised, with many postings emphasizing how the staff and activities team keep residents connected to meaningful experiences. In particular, the activities director is hailed as a central, uplifting figure who brings joy through holiday celebrations, theme days, and spiritual enrichment that resonates with residents' life experiences. One family even notes a minister's regular presence at the community, praising how emotional well-being is treated as important as medical care. The praise for the activities team - especially the director often referred to by the family as the "Director of Excitement" - is a common thread, with many comments highlighting the sense of energy, warmth, and engagement that permeates daily life at the Sugarloaf campus.
There is also mention of positive shifts following changes in ownership and management. Several reviews speak to a reinvestment in the facility, with notes that the ownership company has put money and effort into remodeling, improving the food, and creating a safe, caring environment. Families describe a strong support network in the form of a dedicated family advisor and a team that prioritizes clear communication, sustainability of programs, and ongoing improvements. In one particularly enthusiastic testimonial, a reviewer who moved their mother from Florida after considering multiple options called Ashton Manor "the best value - high quality and reasonable price" - and credited the new management with substantial progress in both the facility and the staff since past concerns.
Yet not all experiences align with the glowing accounts. Several reviewers recount serious negative experiences that raise red flags about oversight and day-to-day operations. One account described a rapid timeline that forced a move for a family member, accompanied by threats of elder neglect reporting and a portrayal of a facility in decline, with odors, dirt, and missing or stained clothing. Another reviewer complained about being hung up on by a general manager when inquiring about vending machine services, labeling the action as rude and unprofessional. Other reviews raise concerns about basic care and maintenance, noting issues such as food that was reportedly uncooked, a toilet that stopped up, and room ants. A broader critique mentions that, after a change in ownership in March, services that had been promised were not in place, with continuing issues that overwhelmed otherwise patient families and led some to seek care elsewhere where they felt needs would be met more promptly.
Amid these divergent experiences, some reviews emphasize resilience and improvements over time. A family with a sister in memory care speaks to a trajectory from difficult times under previous ownership to a current period characterized by remodeling, improved housekeeping, and a stronger care team. They highlight consistent vaccination during the Covid era, the aides' helpfulness during window visits, and a vocal advocate in the Activities Director who brings festive energy and engagement to daily life. This account also mentions Christina Bennett as an empathetic guide who helps families navigate the process with patience and compassion, underscoring how individual staff members can shape a family's trust in the community. In this narrative, the staff's ability to adapt and respond to residents' needs - together with the visible care and an atmosphere that recognizes residents' milestones - becomes a defining feature.
When looking across the collection of experiences, a clear pattern emerges: Ashton Manor Sugarloaf can feel like a supportive, vibrant home to many residents, particularly those who connect with dedicated staff and a lively calendar of activities. At the same time, the same location can evoke concern for others when interactions with leadership are perceived as transactional or when critical maintenance and care issues surface. The contrast between the positive stories - a grandmother's long-term happiness, an active activities director who fosters joy, and a newly energized management team - and the negative episodes - a confrontational sales call, abrupt disconnections, and reports of dirty conditions or neglected needs - illustrates that the quality of life inside Ashton Manor is highly contingent on the people who show up, the stability of ownership, and the responsiveness of administration to ongoing concerns.
Ultimately, families considering Ashton Manor Sugarloaf are urged to visit with a careful eye, to ask direct questions about pricing alignment with published information, to meet with the activities director and key care staff, and to view both the living areas and the daily routines firsthand. While many reviews celebrate a community that invests in meaningful activities, spiritual enrichment, and attentive caregiving, others emphasize the need for consistent leadership, transparent communication, and reliable maintenance. The range of experiences here suggests a community that has the potential to be a nurturing home, tempered by the realities of ownership changes and the importance of diligent, patient-centered care.
3 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Chapel Hill is a vibrant assisted living community located in Lawrenceville, GA. Our community offers a range of amenities and care services to ensure that our residents enjoy a comfortable and fulfilling lifestyle.
Our spacious dining room provides a welcoming space for residents to gather and enjoy delicious meals prepared by our dedicated staff. The community is fully furnished, providing a cozy and home-like atmosphere for our residents. Additionally, our beautiful garden and outdoor spaces offer opportunities for relaxation and fresh air.
We understand the importance of maintaining a clean and organized living environment, which is why we provide housekeeping services to assist with daily chores. Our move-in coordination ensures a smooth transition into our community, alleviating any stress associated with the move.
At Chapel Hill, we prioritize the health and well-being of our residents. Our care services include assistance with activities of daily living such as bathing, dressing, and transfers. We also coordinate with health care providers to ensure that our residents receive the necessary medical attention. Our team is experienced in diabetes management and can accommodate special dietary restrictions.
Engaging in enjoyable activities is an essential part of life at Chapel Hill. We offer scheduled daily activities that cater to various interests and preferences. For those who wish to explore the surrounding area, there are two cafes, four parks, nine pharmacies, seven physicians' offices, 14 restaurants, and two places of worship conveniently located nearby.
Transportation arrangements are available for medical appointments to ensure that our residents can access necessary healthcare services easily. Our community strives to provide a comfortable and supportive environment where residents can thrive while receiving the personalized care they deserve.
Experience the warmth and companionship of Chapel Hill – where individuals find not just a place to live but also a true sense of belonging.
Chapel Hill - Community Living Arrangement is located at 860 Chapel Hill Drive, Lawrenceville, GA 30045 in Gwinnett County, Georgia
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