Bridge At Lawrenceville

Pros

• The Bridge is described as a wonderful place for loved ones, providing safety and peace of mind for families.
• The staff are friendly, caring, and dedicated, handling challenging work with patience.
• The activities program is outstanding, thanks to Paula, with holiday decorations by the staff.
• The nursing leadership is fantastic; Candace is highly regarded.
• The Bridge in Lawrenceville is an excellent choice, offering high-quality care and continuity of care through stable staff.
• Families feel that The Bridge goes the extra mile for seniors and feels like family.
• The dining, activities, and overall care are top notch.
• The leadership team is dedicated to residents and improving their experience.
• Specific staff members, including Paula James, Lashon Smith Brooks, Thembi Knight, and the front desk team, are praised for personal attention and warmth.
• The facility is uplifting, clean, and professional, making residents feel at home.
• The Bridge is highly recommended by families as a great facility for seniors.

Cons

• The staff are rude and unpleasant, with reports of yelling at residents.
• They kicked a resident out within a week and did not give her a chance to recover, while neglecting her medications.
• Medications were left unadministered for days and families were not informed.
• Staff care primarily about finances and are described as rude and mean.
• Communication with the nursing director is challenging.
• High turnover among support staff forces residents to get comfortable with new caregivers.
• The HVAC unit buzzes loudly and staff did not fix or mention it.
• If a loved one has dementia, they may be expelled without a second chance.

Review

The collection of stories about The Bridge presents a community that many families rely on and praise, even as it also reveals deep concerns and troubling experiences for others. Across several locations and years, the recurring thread is that The Bridge can be a reassuring, welcoming place where staff kindness, dedicated caregiving, and engaging activities give families peace of mind when they cannot be with their loved ones around the clock. Numerous reviewers highlight friendly, caring staff who work through difficult, emotional, and physically demanding tasks with patience and warmth. They describe a sense of safety and routine for residents, and they often single out individuals who go above and beyond to connect with residents and families. The activities program, led by a proactive activities director, and the decorative, holiday-ready ambiance also come up repeatedly as meaningful positives that contribute to a thriving community life.

Many reviews specifically commend the leadership and care teams at various campuses. The nursing director, Candace, is singled out as fantastic in one account, and the executive staff are credited with making residents feel comfortable and well cared for. A consistent theme is the value of continuity in caregiving, with reviewers noting longevity in the care team that fosters a sense of familiarity and trust for residents. At The Bridge in Lawrenceville, the new executive director emphasizes a strong team, dedicated leadership, and well-regarded dining, activities, and care. The message from several families is that a cohesive leadership group and committed staff translate into real peace of mind for loved ones and their families, who feel that their relatives would be well cared for in a best-case scenario.

Positive testimonials also highlight individual staff members who touch families deeply. Paula James and Lashon Smith Brooks are repeatedly praised for personally checking in with residents despite busy schedules. Thembi Knight and the front desk team are described as welcoming, contributing to a sense of home and belonging for residents and visitors alike. In some reviews, residents themselves speak warmly about the staff, noting that the team treats them like family and that the overall atmosphere is uplifting, clean, and professional. There are also stories of residents who formed positive memories, such as fond routines around meals or breakfast, underscoring the emotional bonds that develop in a well-run senior living community.

However, not all experiences align with these positive narratives. Several accounts describe unsettling, even frightening interactions with staff. A grandmother staying at a Bridge location recounts rude and unpleasant behavior, with shouting directed at residents and a pervasive sense of unease about whether her grandmother would be treated with kindness the next time she visited or stayed there. These concerns contribute to plans to relocate, underscoring how deeply the tone and conduct of staff affect family confidence and resident comfort.

Even more troubling are accounts of abrupt, punitive actions and serious care lapses. One reviewer recounts being kicked out after a minor incident, with a resident who had not yet fully recovered from a urinary tract infection left without proper medication for days and with neglected health needs. The frustration is compounded by a perception that the facility prioritized policy or expediency over the resident's well-being, including being told to vacate the premises by a fast deadline and not being given a chance to recover. The same review alleges that the grandmother's medications were not properly managed, and that family members were not promptly notified of changes in health status or care. The reviewer explicitly states they would seek an elder law attorney, signaling the severity of the experience and its impact on trust in the facility.

Another troubling narrative describes a pattern of medication neglect and misalignment between the documented needs and the care provided. A resident who had been paying for a level of care described as memory care is told by the executive team that memory care was necessary, while multiple evaluations indicated the resident did not meet memory care criteria; the family views this as a tactic to push out the resident. The reviewer underscores that the nursing staff did not recognize certain medications, such as trazadone, and that the ongoing neglect of medications for days was a serious safety issue. The overall tone is one of disappointment and outrage, with a clear warning to other families about potential risk and a caution to seek alternative placements.

Other reviews convey a mixed or mixed-to-positive impression, noting that while a particular location may have excellent traits - like stable staffing, solid dining and activity programs, and a caring executive team - there are frequent employee turnovers in some positions, which can require residents to adapt to new aides and caregivers. One parenthetical complaint points to pay issues as a possible driver for turnover, suggesting that even when the leadership is strong, continuity can be temporarily disrupted, affecting the resident experience. Yet even within these mixed reviews, several reviewers still express gratitude for the care their loved ones received and commend specific individuals and departments that consistently delivered compassionate service.

In the end, the story is nuanced: The Bridge is loved by many families for its warmth, attentive staff, meaningful activities, and the sense of safety it can provide when families cannot be present. At the same time, a number of reviews raise red flags about communication gaps, staff turnover, and, in the most serious cases, neglect and decisions that felt more about policy or expediency than about patient-centered care. The strongest messages from families who felt let down center on abrupt removals, missed medications, and lack of timely communication during health issues. Conversely, stories from those who found stability and genuine connection - whether through the care director, the nursing team, or the activities staff - paint a portrait of a community capable of extraordinary care, warmth, and care as a family, with many moments of gratitude and praise for the people who make it possible.

This part of Lawrenceville, Georgia offers a variety of amenities and services within a short distance, making it convenient for seniors looking to settle in the area. There are several reputable physicians and healthcare facilities nearby, including radiation therapy centers and cancer specialists. Additionally, there are pharmacies and hospitals within a few miles radius for easy access to medical care. For leisure activities, there are parks for outdoor recreation and theaters for entertainment. The presence of cafes like Starbucks and Ding Tea provides opportunities for socializing with friends or family members. Overall, this area combines essential services with recreational options, making it a potentially attractive location for senior living.

Physicians

• Philip A. Romm (0.5 miles)
• Gwinnett County Radiation Therapy Center (0.6 miles)
• Gwinnett Clinic (0.8 miles)
• Georgia Cancer Specialists (0.9 miles)
• Eye Consultants of Atlanta - Lawrenceville (1.1 miles)
• Lynch Jodi Gastroenterology Spec Gwinnett (1.1 miles)
• Hyox Medical Treatment Center (1.2 miles)

Restaurants

• Chick-Fil-A (0.9 miles)
• Slow Pour Brewing Company (1.5 miles)
• Bruster's Ice Cream (1.9 miles)
• Burger King (3.4 miles)
• Frida's Mexican Restaurant (3.5 miles)
• McDonald's (3.8 miles)
• Pappadeaux Seafood Kitchen (4.8 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.4 miles)
• Genoa Pharmacy (2.5 miles)
• Walgreens (2.6 miles)

Theaters

• AMC Colonial 18 (1 miles)
• Amc Sugarloaf Mills 18 (4.2 miles)
• AMC Classic Snellville 12 (6.9 miles)

Cafes

• Starbucks (1.1 miles)
• Ding Tea (4 miles)
• Starbucks (5.1 miles)
• Starbucks (5.4 miles)
• Starbucks (5.9 miles)
• Starbucks (5.9 miles)
• Kung Fu Tea (6.8 miles)

Hospitals

• Wound Treatment Center at Northside Hospital Gwinnett (1.1 miles)

Places of Worship

• 12Stone Church - Central Campus (1.5 miles)
• First United Methodist Church of Lawrenceville (1.7 miles)

Parks

• Rhodes Jordan Park (1.9 miles)
• McKendree Park (2.2 miles)
• Alexander Park (4.1 miles)
• Rock Springs Park (4.3 miles)
• Rabbit Hill Park (4.9 miles)
• Sweet Water Park (5.1 miles)
• Suwanee Creek Park (6 miles)