8320 Kendrick Road, Jonesboro, GA 30236
For more information about senior living options: (866) 208-4318
Overall Review of S & S Personal Care Home
Pros
The owner and an RN promptly came to assess the father's care needs.- A care provider was arranged by 6:30 p.m. for a 13-hour shift.
- The staff consistently went above and beyond for the family.
- The company is dependable, trustworthy, and hardworking.
- Felicia showed genuine concern and Ms Lewis demonstrated compassion.
- They provided 24-hour care and continued to check in, even sending care packages.
Cons
The company neglected the mother by leaving her without care for three consecutive days.- The phones were barely answered and there was no emergency number listed, described as completely unprofessional.
- It is suggested that the mother could have died if she had remained under the sole care of this home care company.
- The mother suffered a stroke and was left without care for three days after repeated assurances that someone would be sent.
- The family felt their trust in the company was betrayed and pursued legal action.
- The review accuses the company of lying and hypocrisy, implying the staff and owner lack compassion and integrity.
- The company failed to provide services for a partially bed-bound client wearing diapers for three days due to staffing issues.
- An aide was sent unsupervised and lacking required experience, with instances of aides who could not even change a diaper.
Review
S & S Personal Care Home in Jonesboro is best suited for families seeking a small, home-like setting with round-the-clock support for seniors who prioritize intimate, personalized care over institutional anonymity. The model functions best when a resident’s routine, medical needs, and preferences can be known and honored by a stable, hands-on caregiving team. This setting appeals to those who want a warm, relationship-based approach and are comfortable partnering with the staff on daily planning, scheduling, and ongoing monitoring. When these conditions hold, daily life tends to feel secure, predictable, and more like a familiar home than a facility.
However, this option may not be right for every situation. Families facing residents with complex medical needs, high risk of falls, or requiring consistent, formal supervision should consider alternatives. The most cautionary signals come from accounts describing extended gaps in service, limited responsiveness, and communication breakdowns. In some cases, phone access was unreliable and emergency contacts were not clearly available. For clients who depend on reliable, scalable staffing or on formalized escalation protocols, a larger agency with layered back-ups may deliver the predictability that this environment sometimes lacks.
On the plus side, when staff are present and engaged, the care feels deeply personal and dependable. Several reviews highlight swift responses in emergencies, including an owner and an RN arriving promptly and mobilizing a caregiver for a shift the same day. Longstanding family relationships with the agency, consistent check-ins, and thoughtful touches reinforce a sense of trust. Families repeatedly describe staff as compassionate, professional, and willing to go beyond the call of duty, with aides who form meaningful rapport with residents. Those elements translate into real peace of mind for families balancing work and caregiving responsibilities.
Yet the strongest warnings center on staffing gaps and uneven quality. One distressed account describes three days without any care, with minimal phone responsiveness and no clear emergency number, a situation that tests safety and shatters trust. A second review accuses unprofessional conduct and claims unprepared aides, including unsafe lift use and improper diaper changes. Several comments question the depth of training and the ability to staff partially bed-bound residents at all times. Taken together, these issues create legitimate concerns about reliability, safety, and the consistency expected in around-the-clock care.
Pros and cons must be weighed with an eye toward safety and continuity. The warm, personalized care cited in positive reviews is a real asset, yet it cannot erase the risk posed by gaps in service and inexperienced handling of complex needs. A practical path forward involves thorough diligence: verify current caregiver-to-resident ratios, request a formal plan of care with back-up coverage, confirm an accessible emergency contact and escalation process, inspect training records for lift safety and hygiene procedures, and speak directly with multiple current families about consistency and responsiveness. If these safeguards are solid, the positives may far outweigh the risks; if not, the operational fragility becomes unacceptable for residents who count on reliable care every day.
In sum, S & S Personal Care Home is a practical choice for families prioritizing a homey atmosphere, close caregiver relationships, and the flexibility to tailor schedules around a loved one’s routines. It is not the best fit for those who require airtight reliability and formalized, scalable systems. Prospective residents who can confirm consistent staffing, robust back-up plans, and responsive communication will likely find this option a strong partner in daily living. Those who cannot tolerate potential gaps should actively explore alternatives, demand transparent guarantees, and compare other agencies before making a final commitment.
3 resident community capacity
Assisted Living
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
William B Hartsfield-Atlanta International (8 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
Comprehensive Residential Support and Assisted Living Solutions for Individuals with Disabilities
Comprehensive Supportive Living Arrangements for Adults with Disabilities
Funding and Affording Assisted Living: A Thorough Overview