8320 Kendrick Road, Jonesboro, GA 30236
For more information about senior living options: (844) 490-3973
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The company is dependable, trustworthy, and hardworking. In emergencies, the owner and an RN promptly respond to assess needs and arrange care. Office staff such as Felicia and Ms. Lewis are compassionate and professional. They provide 24-hour in-home care, helping families avoid nursing homes. They go above and beyond the call of duty, with check-ins, pop-up visits, and a proactive, helpful staff. Families report long-term satisfaction and ongoing support, including care packages and regular outreach.
The company neglected the mother by leaving her without care for three consecutive days, risking her health. It showed poor responsiveness, with phones barely answered and no emergency contact number available. The reviewers describe the company as unprofessional and lacking compassion, potentially endangering a stroke survivor. Staff were allegedly undertrained or inexperienced, with incidents of improper diaper changes and an unsupervised lift. The company was accused of lying and hypocrisy, and of misrepresenting its mission and leadership. It failed to staff adequately and did not provide reliable 24-hour care.The set of experiences with this home care company is a patchwork of praise and alarm, describing a service that can feel life-saving in moments of need while also delivering frightening lapses in care for others. On one end, multiple patients and families recount the company as dependable, compassionate, and deeply committed to keeping loved ones out of nursing homes. They talk about caregivers who check in regularly, staff who go above and beyond, and an office that feels truly engaged in solving problems. In these accounts, staff are described as respectful, understanding, and deeply involved in meeting a variety of needs, from short-notice care to ongoing, hands-on support for aging adults and medically fragile relatives.
Yet looming behind those glowing notes are harrowing stories of neglect and failure that are difficult to reconcile with the more favorable testimonials. One reviewer describes an egregious lapse where their mother, who had suffered a stroke, was left without any care for three consecutive days, with little to no communication from the agency. The person notes the company barely answered phones and lacked an emergency contact number, framing the situation as an extreme breach of trust that could have ended in tragedy. The reviewer emphasizes that their family tried repeatedly to get someone sent out and that only providence kept their mother alive, highlighting the gravity of what they experienced and the drastic consequences of the alleged staffing gaps.
Other narratives echo similar concerns about reliability in emergencies. In one detailed account, when an immediate crisis arose around 4 pm, the agency's owner and an RN reportedly arrived within an hour to assess the situation, and by 6:30 pm a care provider was arranged for a long shift. This story portrays a rapid, hands-on response that contrasts sharply with the earlier neglect. The family portrays this response as a turning point, noting their father's positive reaction - he even asked to keep the same caregiver, Ms. Roberta - suggesting that when the agency is capable of acting decisively, the care it provides can be deeply valued and meaningful.
Beyond these opposing extremes, several reviewers offer consistent praise for the agency's overall character and service quality. The positive voices describe a company that has earned trust through years of service, with caregivers who monitor health needs, coordinate with families, and support households on short notice. People share appreciation for individual staff members, such as an office manager named Felicia and a caregiver named Ms. Lewis, who are depicted as compassionate, proactive, and deeply invested in resolving problems. In these stories, the agency is celebrated for delivering 24-hour care, supporting families in keeping loved ones at home, and providing ongoing communication that reduces the burden on family members who work long hours.
Other testimonials expand on the notion that this company acts as a lifeline during difficult periods. One reviewer notes that their father relied on S&S until the end of life and credits the agency with bending over backwards to assist, making a nursing-home alternative feasible. Another account describes how staff members were consistently checking on a mother, preparing the home, and delivering care packages even after formal caregiving needs had shifted. The recurring theme in these accounts is that the company's caregivers are not only professionals but essentially partners to families facing complex health challenges, providing continuity of care and emotional support during trying days.
There is, however, a vociferous counterpoint that questions the company's integrity and competency in ways that feel no less urgent than the positive stories. A forceful critique attacks the agency's mission and vision statements as misaligned with real practice, labeling the organization "liars and hypocrites" and alleging that some reviewers may even be affiliated with the company. The criticism centers on episodes where partially bed-bound clients wearing diapers allegedly went three days without proper service, with excuses that staff could not be found. The implication here is that the agency's claimed standards do not align with on-the-ground realities, leading to potentially dangerous situations for vulnerable clients.
Further accusations focus on specific instances of staff inexperience and unsafe practices. Reviewers describe aides who were sent to care for clients requiring lifting who were not properly trained, including a troubling claim that a video training was sent to an aide only the night before to prepare for unsupervised tasks. Other notes recount two separate occasions where aides supposedly failed to properly change a diaper, underscoring concerns about basic competence and professional judgment. Taken together, these comments paint a picture of a company that, in some cases, may be unable to ensure safe, appropriate care depending on staffing and training at any given moment.
When considering the full range of feedback, it becomes clear that the company's reputation is deeply divisive. Some families see a lifeline in the form of responsive, compassionate care, reliable communication, and a willingness to mobilize quickly in emergencies. Others describe desperate, potentially dangerous failures that left a vulnerable loved one without essential support for days, with a sense of betrayal and concern for safety. The common thread is the vital importance of staffing reliability, clear communication, and trustworthy leadership in the home care sector, where small missteps can have large consequences for those most in need.
Ultimately, the experiences shared here emphasize a call for accountability and improvement. The juxtaposition of praise and alarm suggests that while the agency may excel at certain times - providing compassionate care, supporting families through difficult transitions, and maintaining open channels of communication - it can also fall dramatically short, risking safety and trust when staffing is insufficient or unclear protocols are not followed. For families weighing this company, the narratives affirm that it is essential to seek transparent, verifiable assurances about staffing, emergency protocols, training, and accountability to ensure that a loved one's care is consistent, competent, and truly responsive to urgent needs. The hope expressed across these voices is that no other family experiences the same combination of fear, relief, and vigilance, and that something concrete will be done to protect vulnerable clients in the future.
3 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
William B Hartsfield-Atlanta International (8 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.S & S Personal Care Home in Jonesboro, GA is a well-equipped assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
The community features a spacious dining room where residents can enjoy delicious meals prepared by skilled culinary staff. The living spaces are fully furnished, providing a cozy and homely atmosphere. There is also an outdoor space where residents can relax and enjoy the fresh air.
Housekeeping services are provided to keep the community clean and tidy, allowing residents to focus on enjoying their time without worrying about chores. Move-in coordination is also available to assist new residents in transitioning smoothly into their new home.
S & S Personal Care Home offers assistance with activities of daily living, including bathing, dressing, and transfers. The experienced staff works closely with health care providers to ensure coordination of care for each resident's specific needs. Diabetes diet management is available for those who require it.
Residents can participate in scheduled daily activities that cater to their interests and preferences. The community also provides medication management services, ensuring that medications are taken correctly and on time.
Transportation arrangement for medical appointments is offered for convenience and peace of mind. In addition, there are several nearby cafes, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals, providing easy access to various amenities and resources within the surrounding area.
Overall, S & S Personal Care Home provides a comfortable and supportive environment where residents can receive personalized care while maintaining their independence and enjoying an active lifestyle.
S & S Personal Care Home is located at 8320 Kendrick Road, Jonesboro, GA 30236 in Henry County, Georgia
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