Day Care at Benton House - Douglasville

Pros

• Ron is amazing and truly loves the residents, carrying Benton House on his back.
• Hannah consistently goes above and beyond to help others, making a real difference for residents and the community.
• The Benton House Douglasville staff are awesome, skilled, and genuinely caring.
• The dedicated staff are nothing short of amazing in caring for residents.
• The facility is clean, well-maintained, warm, and welcoming, with engaging activities.
• The team is attentive, communicative, and supportive to residents and families.
• Hannah Turner is a remarkable Community Relations Director who helps residents feel at ease and connected.
• The memory care team under Karen’s leadership is patient, kind, and compassionate.

Cons

• The executive director is nasty and rude, speaks to staff like dogs, and makes the place look bad.
• The Benton House of Douglasville staff are not trained or equipped to care for memory care patients.
• The reviewer would not recommend Benton House.
• The facility neglected the resident’s personal hygiene, did not change her diaper, and failed to provide adequate care after hospice care.
• They even claimed they do not change her because she is on hospice.
• The staff were not receptive to questions or requests, and even regional directors do not seem to care about how the facility runs.
• They do not like families there to ask questions or observe how they treat patients.
• Benton House is not a true aging-in-place facility and will wait until a loved one becomes “too hard to deal with” and then kick them out.
• The mother was kicked out with little notice, leaving the family in a difficult position.
• The female who answered the phone was rude and disrespectful.
• Unless residents are heavily medicated, the facility is not able to properly care for a patient with dementia and is far from professional.

Review

Benton House of Douglasville is best suited for families seeking a warm, engagement-driven daytime program with genuinely caring staff who treat residents with attention and respect. It works well for seniors who want structured activities, frequent social interaction, and reliable oversight from leaders who are visibly involved in daily care. The setting suits those with general daytime needs, memory-support in the earlier stages, and families that value proactive communication and easy access to staff when questions arise. It is not the right pick for families whose loved one requires intensive, 24/7 clinical dementia care or for whom aging-in-place guarantees and unwavering, consistent care protocols are non-negotiable.

Those who should consider alternatives include families facing high-acuity memory care needs or progressive dementia where specialized, highly regulated clinical oversight is essential. Several reviews raise red flags about care for residents with advanced dementia, personal hygiene, and consistent staffing responsiveness. If a facility’s ability to handle rapid changes in condition, critical hygiene needs, or strict escalation of concerns is nonnegotiable, it is prudent to compare other communities with documented, standardized dementia protocols and verifiable safety records. Similarly, if leadership style, especially around accountability and direct communication with families, feels dismissive or inconsistent, an alternative may provide greater peace of mind.

The strongest pros here are the daily reality of compassionate, engaged staff and a welcoming, well-maintained environment. Reviewers repeatedly highlight staff members who go beyond the call of duty, with several names cited as exceptionally responsive and resident-centered. The memory-care conversations within the campus suggest that a capable layer exists under dedicated leadership, and the facility consistently offers a robust calendar of activites that keeps residents socially connected. Clean facilities, ample natural light, and a warm, home-like atmosphere contribute to a sense of safety and belonging for many families, and the ability to coordinate with rehab or hospice teams on short notice is a clear practical upside.

Yet the most consequential cons center on inconsistent experiences with management and reports of gaps in care that cannot be ignored. Some reviews describe negative, dismissive attitudes from leadership and questions from families that are not met with satisfactory follow-through. There are specific, serious concerns about hygiene practices, timely assistance with daily needs, and the emotional dignity of residents in certain situations. The tension between a strong, personable front-line staff and problematic or unresponsive organizational leadership creates a real risk: families may feel compelled to vigilantly oversee care, which undermines the peace of mind sought in a trusted community. For those evaluating memory care, the mixed messages about whether the campus can truly age in place or seamlessly transition as needs evolve demand careful verification.

Planning steps before deciding are essential. Families should request a candid walk-through focused on dementia care capabilities, daily routines, and staff-to-resident ratios across shifts. Inquire about specific hygiene protocols, incident histories, and how transitions (rehabilitation, hospice, or progression of disease) are managed, along with the precise aging-in-place policy and any eviction criteria. Sit down with the leadership and the medical director to review individual care plans, medication management, and how critical questions are handled. Finally, gather direct references from current families, observe a memory-care interaction, and compare this community’s offerings and obligations against at least two other local options.

In the end, Benton House of Douglasville presents a compelling choice for families prioritizing a lively, people-first day program with consistently strong resident engagement and a culture that many describe as genuinely caring. Its strengths, dedicated staff, responsive communication on good days, and a welcoming atmosphere, can deliver real comfort for families seeking dependable daytime support and socialization. However, that promise hinges on confronting the cautions head-on: verify memory-care capabilities, insist on transparent management accountability, and confirm hygiene and safety practices. For families where those assurances are met through measurable policies and verifiable staff excellence, Benton House can be a lasting, trusted home away from home. For others, a thorough comparison of alternatives remains essential to avoid compromising on the level of care and oversight that progressive needs demand.

This area of Douglasville, Georgia presents a convenient and accessible location for senior living. With multiple physicians, hospitals, and pharmacies within a short distance, residents can easily access healthcare services. The variety of restaurants and cafes in the vicinity offer dining options for every palate, while the nearby theaters provide entertainment opportunities. For those seeking outdoor activities, parks such as Hunter Park and Sweetwater Creek State Park offer opportunities for leisurely walks or picnics. Additionally, there are several places of worship nearby for spiritual fulfillment. Overall, this part of Douglasville provides a well-rounded community with essential amenities for seniors looking to settle in a vibrant and dynamic neighborhood.

Physicians

• Omi Diagnostics (0.2 miles)
• Family Dermatology (0.4 miles)
• Hougeir Firas George Faad (0.4 miles)
• Bridget Antoinette Dauphin (0.4 miles)
• Northwest Neurology (0.4 miles)
• Lung Centers of Georgia (0.4 miles)
• Thopu, Anuradha, Md - Northwest Georgia Pulmonary (0.4 miles)

Hospitals

• WellStar Douglas Hospital (0.5 miles)

Pharmacies

• Apothecary Shoppe Pharmacy (0.5 miles)
• CVS Pharmacy (0.9 miles)
• Douglas Discount Drugs (1 miles)
• CVS Pharmacy (1.1 miles)
• Medicine Shoppe (1.7 miles)
• Walgreens (2.5 miles)
• Walgreens (3.1 miles)

Restaurants

• Carrabba's Italian Grill (0.7 miles)
• Panda Express (0.8 miles)
• McDonald's (0.8 miles)
• Arby's (0.8 miles)
• Waffle House (0.9 miles)
• Chick-Fil-A (1 miles)
• Krystal (1 miles)

Cafes

• Starbucks (0.8 miles)
• Panera Bread (0.9 miles)

Theaters

• Regal Arbor Place & IMAX (1.3 miles)
• Movies 278 (10.3 miles)

Parks

• Hunter Park (2.7 miles)
• Sweetwater Creek State Park (5.1 miles)
• Southwest Baseball At Clarkdale Park (8.1 miles)
• Stonewell Park (8.4 miles)
• Florence Rd. Trailhead Silver Comet Trail (9.3 miles)
• Trammell Crow Park (9.9 miles)

Places of Worship

• Lithia Springs United Methodist Church (5.3 miles)
• Church At ChapelHill (5.3 miles)
• Atlanta West Pentecostal Church (5.8 miles)
• Linked UP Church (7.8 miles)