Day Care at Benton House - Douglasville

Pros

• Ron is amazing and truly loves the residents, making Benton House feel blessed to have him.
• The Benton House is described as an awesome place with awesome staff, with Hannah going over and beyond to help others.
• The dedicated staff at Benton House are nothing short of amazing - skilled, professional, and genuinely caring.
• The environment is warm and welcoming, with spacious, cozy rooms, abundant natural light, and beautifully decorated, spotless shared spaces.
• The activities offered are fantastic, with residents enjoying art workshops, live music, and other engagements.
• The marketing director is communicative and supportive, answering questions promptly and guiding families step by step.
• The Benton House of Douglasville is described by some reviewers as a wonderful community that feels like home, where residents feel safe and staff are friendly and kind.
• Families note that the team makes efforts to check in on loved ones, coordinate care, and ensure a smooth transfer when needed.

Cons

• The executive director is nasty and rude.
• The staff is not trained or equipped to care for memory care patients.
• The facility did not provide basic hygiene after the hospice aide left, leading to infections.
• The staff were not receptive to questions or requests, and the regional directors did not seem to care.
• They kicked out a resident because she could not feed herself or transfer, despite being vulnerable.
• The facility sits around on their phones most of the time and does not treat residents with dignity and respect.
• They called the police to arrest a resident, which was unprofessional.
• They stole personal wipes from residents.
• The Benton House is not a true aging-in-place facility.
• A phone attendant was rude and disrespectful.

Review

Benton House of Douglasville presents a mixed picture, a place where experiences run the gamut from heartfelt admiration for individual leaders to troubling accounts of care gaps and management challenges. Across the collected voice of residents and families, there are repeated threads: a passionate belief in the good-hearted commitment of some staff, paired with serious concerns about how care is coordinated, supervised, and sometimes delivered. The result is a nuanced portrait of a community that can feel like a home when run by certain hands, but can feel alarmingly mismanaged when perspectives clash with leadership and policy.

Many responders highlight the presence of remarkable people who seem to carry the heart of the community. One reviewer singles out a director named Ron, describing him as "amazing" and saying he truly carries the Benton House on his back. This sentiment echoes through other endorsements of staff who go above and beyond: Hannah is praised for her consistent willingness to help residents and to make a tangible difference in their days, and Crystal and Valorie (from Corporate) are named as instrumental in keeping a challenging situation on track, particularly during a mother's transfer. Another review lauds the overall environment for being warm, welcoming, and well-run, with appreciative notes about a marketing director who communicates well and a leadership team that creates a positive, safe, and vibrant atmosphere. In short, when the staff feel engaged, respectful, and communicative, families describe peace of mind and a sense that their loved ones are known as individuals.

Yet this warmth is not universal. A contrasting thread runs through the feedback, centering on concerns about executive leadership, memory-care readiness, and day-to-day caregiving practices. Some reviewers reach the opposite conclusion, labeling the executive director as "nasty and rude," accusing top management of speaking to staff in demeaning ways, and suggesting that such behavior reflects poorly on the facility as a whole. These voices argue that when leadership lacks tact, transparency, or customer-service focus, the entire community bears the cost - resident dignity can feel compromised, and the facility's public image suffers. The tension between personal praise for some staff and harsh criticism of others highlights how leadership style, communication, and consistency can shape family perceptions as much as measurable care outcomes.

Memory care emerges as a particularly contentious area. Several reviewers report that memory-care services were insufficient or misaligned with residents' needs. One family states that their loved one was there only briefly before they moved to another facility, citing lack of proper care for memory-impaired residents. A longer, more detailed account describes neglectful hygiene practices, with a hospice aide visiting but no ongoing support provided afterward, and disturbing allegations that the staff refused to change a resident's diaper because she was on hospice. The reviewer claims this neglect contributed to urinary issues and infections, and mentions the disappearance of personal wipes and a broader pattern of staff being unreceptive to questions from families. The sense that residents could be left unattended, fed inadequately, or even restrained in ways that felt unsafe contributes to a broader fear about this facility's capacity to handle progressive conditions in memory care. The memory-care critique also includes assertions that the facility is not a true aging-in-place community, with claims that residents can be discharged or "kicked out" when their needs exceed what the facility is willing to manage, leaving families with little time to plan for the next step.

Despite those grave concerns, other reviews point to positive, tangible experiences in the same location. One mother-in-law's relocation is described as transformative: she is said to feel safe, has made friends, and speaks highly of an administration that is helpful and a staff that is friendly and kind. Another reviewer paints a vivid picture of a well-ordered environment - rooms that are spacious and bright, common areas that are clean and well-kept, and activities that are engaging and diverse, from arts and crafts to live music and petting zoos. This more sunny portrayal emphasizes a culture of careful attention to residents' routines, preferences, and social engagement, suggesting that when the staff are well-coordinated and responsive, the experience can be deeply positive for residents and families alike.

The spectrum of experiences also touches on practical interactions and everyday courtesy. Some reviewers recount confrontations with phone staff or miscommunications that left them feeling dismissed or disrespected, while others acknowledge courteous, helpful behavior from the same departments or individuals who previously received praise. The contrasts here underscore how even small moments - how a question is handled, how promptly information is shared, or how staff speak to family members - can tilt the overall impression of the facility toward warmth or frustration. In several narratives, careful listening, respectful dialogue, and a steady willingness to explain procedures are cited as important factors in creating trust between families and the care team.

Taken together, the reviews suggest a facility with real strengths in certain hands-on, compassionate staff members, and with programs and environments that can be lively, clean, and engaging. They also reveal significant concerns around memory-care readiness, consistent quality of care, and the responsiveness of leadership and front-line teams to questions, safety, and the unique needs of residents with progressive conditions. The strongest guidance that emerges is a call for prospective families to conduct thorough, direct conversations: ask about the facility's capacity to handle progressive illnesses, request detailed care-planning discussions, verify hygiene and dignity standards, and speak with multiple staff members across shifts to gauge consistency and empathy.

In the end, Benton House of Douglasville appears to be a community of opposing realities. For some residents and families, it is a place where devoted staff, meaningful activities, and a caring administration create a sense of home and safety. For others, it is a setting where lapses in hygiene, questions about memory-care expertise, and perceived gaps in management leave loved ones vulnerable and families anxious. Anyone considering this community would do well to listen closely to a broad range of voices, observe firsthand how the staff interact with residents, and ask pointed questions about care standards, staff training, and the facility's aging-in-place capabilities. The stories together form a portrait of a place with potential - and with equally real risks - depending on who you encounter and which day you experience it.

This area of Douglasville, Georgia presents a convenient and accessible location for senior living. With multiple physicians, hospitals, and pharmacies within a short distance, residents can easily access healthcare services. The variety of restaurants and cafes in the vicinity offer dining options for every palate, while the nearby theaters provide entertainment opportunities. For those seeking outdoor activities, parks such as Hunter Park and Sweetwater Creek State Park offer opportunities for leisurely walks or picnics. Additionally, there are several places of worship nearby for spiritual fulfillment. Overall, this part of Douglasville provides a well-rounded community with essential amenities for seniors looking to settle in a vibrant and dynamic neighborhood.

Physicians

• Omi Diagnostics (0.2 miles)
• Family Dermatology (0.4 miles)
• Hougeir Firas George Faad (0.4 miles)
• Bridget Antoinette Dauphin (0.4 miles)
• Northwest Neurology (0.4 miles)
• Lung Centers of Georgia (0.4 miles)
• Thopu, Anuradha, Md - Northwest Georgia Pulmonary (0.4 miles)

Hospitals

• WellStar Douglas Hospital (0.5 miles)

Pharmacies

• Apothecary Shoppe Pharmacy (0.5 miles)
• CVS Pharmacy (0.9 miles)
• Douglas Discount Drugs (1 miles)
• CVS Pharmacy (1.1 miles)
• Medicine Shoppe (1.7 miles)
• Walgreens (2.5 miles)
• Walgreens (3.1 miles)

Restaurants

• Carrabba's Italian Grill (0.7 miles)
• Panda Express (0.8 miles)
• McDonald's (0.8 miles)
• Arby's (0.8 miles)
• Waffle House (0.9 miles)
• Chick-Fil-A (1 miles)
• Krystal (1 miles)

Cafes

• Starbucks (0.8 miles)
• Panera Bread (0.9 miles)

Theaters

• Regal Arbor Place & IMAX (1.3 miles)
• Movies 278 (10.3 miles)

Parks

• Hunter Park (2.7 miles)
• Sweetwater Creek State Park (5.1 miles)
• Southwest Baseball At Clarkdale Park (8.1 miles)
• Stonewell Park (8.4 miles)
• Florence Rd. Trailhead Silver Comet Trail (9.3 miles)
• Trammell Crow Park (9.9 miles)

Places of Worship

• Lithia Springs United Methodist Church (5.3 miles)
• Church At ChapelHill (5.3 miles)
• Atlanta West Pentecostal Church (5.8 miles)
• Linked UP Church (7.8 miles)