Information last verified:
4791 Timber Ridge Drive, Douglasville, GA 30135
For more information about senior living options: (844) 490-3973
Susan Robertson is described as an angel who went over and beyond expectations. Her compassion, love, care, patience, and perseverance sustained and encouraged the reviewer. She stood up for her client when things were going wrong. She became a friend to the reviewer. Susan is amazing and helped with all questions throughout the process. The Lennar team, including Susan, provided a lovely experience and was amazing. The homes are beautiful and in a great location. She has a heart of gold.
Lennar’s reply supposedly addressed none of the complaints and offered no explanation for the “miserable reviews.” The reviewer claims eighty reviews have the lowest possible score, casting doubt on Lennar’s performance. An unnamed Lennar on-site employee allegedly threatened the reviewer. Lennar executives allegedly did not respond to multiple emails, implying they don’t care. The reviewer alleges misrepresentation about included features, noting “Everything is Included” while the refrigerator was not included. The reviewer warns buyers with the message “you get what you pay for,” suggesting poor value. The reviewer criticizes floor plans as not ideal due to lack of elevation and architectural detail, and points out issues with foundation wall widths.Timber Ridge Group Home in Douglasville, GA is best suited for seniors and their families who prize a highly personalized, relationship-driven buying experience and are comfortable with a newer development where a dedicated advocate can make the transition feel manageable. The reviews show a standout sales professional who truly fights for the buyer, suggesting the community can deliver emotional and logistical support during a move into Timber Ridge. Yet this same emphasis on one-to-one attention comes with a caveat: broader corporate performance and the construction process have drawn mixed feedback. Families that require consistent, accountable follow-through from a central team and rapid resolution to concerns may want to consider alternatives.
The strongest and most consistent positive is the presence of a single sales consultant, Susan Robertson, described as an “angel” who shields, advocates, and sustains hope through the process. Reviewers repeatedly credit her with compassion, patience, endurance, and steadfast advocacy, going well beyond expectations. This level of personal care can transform a stressful purchase into a manageable, reassuring experience and creates a strong sense of trust during the critical early stages of engagement. The impression is that a buyer’s concerns are seen, heard, and acted upon when Susan is involved. However, that singular focus also signals a potential risk: if the broader organization falters, there may be insufficient continuity to carry concerns through to resolution.
On the downside, the bulk of feedback targets the parent builder and its internal processes rather than the on-site advocate alone. Critics describe a pattern of slow or inconsistent responsiveness from executives, with unanswered emails and little visible accountability at higher levels. There are clear concerns about misrepresentation of what is included in the home package, which undercuts trust and invites post-purchase friction. An unsettling anecdote involves an on-site employee threatening a visitor, raising questions about safety, professionalism, and the overall atmosphere surrounding the project. Together, these points suggest that while the front-line relationship can be excellent, the systemic service and communication gaps surrounding the project can undermine long-term satisfaction.
The pros, anchored by a standout advocate, can offset some early-stage friction but often fail to fully counterbalance the broader cons. A buyer who can rely on Susan for guidance during the decision phase may feel unusually supported and confident about first steps, closing, and initial move-in logistics. Yet ongoing satisfaction hinges on reliable post-sale service, transparent communications, and demonstrated accountability from the broader organization. When the emotional reassurance of a single, trusted advocate meets a wall of bureaucratic opacity or slow response, frustration tends to mount as issues emerge. In short, the good patient care does not fully neutralize the risk of systemic gaps.
For decision-makers, this community makes sense for those who want a high-touch, advocacy-forward purchase experience and can tolerate potential inconsistency beyond the purchase moment. Families prioritizing a highly responsive, compassionate agent may find Timber Ridge a compelling fit, especially during the critical transition period. Conversely, buyers who prize uniform processes, predictable follow-through, and robust corporate accountability should view alternatives with caution. The best path is to push for written assurances: a clear scope of included features, a dedicated post-sale contact, and a defined process for warranty work and issue resolution, all anchored in writing before moving forward.
Bottom line: Timber Ridge Group Home can be a viable option for buyers who value a relationship-first approach and can anchor on an extraordinary advocate to guide them through the early stages. The extraordinary care demonstrated by Susan Robertson is a tangible asset, capable of easing the transition and building initial confidence. However, the broader feedback landscape signals meaningful risk: inconsistent executive responsiveness, communication gaps, and at least one troubling safety-related incident. If these systemic issues cannot be addressed with concrete, written commitments and a reliable post-purchase plan, alternatives should be seriously considered. Prospective buyers should pursue multiple conversations, secure a single point of contact for ongoing needs, and demand verifiable timelines and accountability before deciding.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
William B Hartsfield-Atlanta International (19 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Timber Ridge Group Home in Douglasville, GA is a wonderful assisted living community that provides a comfortable and supportive environment for seniors. Our fully furnished homes offer a cozy and inviting atmosphere, with amenities such as a dining room where residents can enjoy delicious meals prepared by our caring staff.
At Timber Ridge Group Home, we understand the importance of maintaining an active and engaging lifestyle. That's why we offer a variety of activities to suit the interests and abilities of our residents. From scheduled daily activities to nearby parks and theaters, there is always something exciting happening here.
We also prioritize the health and well-being of our residents. Our dedicated staff is available to provide assistance with daily activities such as bathing, dressing, and transfers. We also offer medication management and coordination with healthcare providers to ensure that each resident receives the necessary care.
For those with specific dietary needs or restrictions, our dining options include special dietary restrictions to accommodate individual preferences. Additionally, we provide transportation arrangements for medical appointments, making it easy for residents to access necessary healthcare services.
In terms of convenience, Timber Ridge Group Home boasts proximity to several local amenities. With two cafes, nine pharmacies, 25 physicians, 17 restaurants, one theater, and one hospital nearby, residents have easy access to various services and entertainment options.
Overall, Timber Ridge Group Home offers a welcoming community where seniors can receive personalized care while enjoying a vibrant lifestyle. With our range of amenities and services tailored to meet individual needs, residents can feel right at home in our assisted living community in Douglasville, GA.
Timber Ridge Group Home is located at 4791 Timber Ridge Drive, Douglasville, GA 30135 in Douglas County, Georgia
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