4791 Timber Ridge Drive, Douglasville, GA 30135
For more information about senior living options: (844) 490-3973
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Susan Robertson is an amazing sales consultant who went above and beyond expectations. She has a heart of gold and demonstrates compassion, love, care, and patience. She stood up for her client when things went wrong and offered sustaining kindness. She became a friend, not just a consultant. She is described as an angel-like experience in the home-buying process. The reviewer would recommend Susan Robertson to anyone buying a home in Timber Ridge. Susan helped answer questions throughout the process with exceptional support.
Lennar's response did not address any of the complainant's concerns and offered no explanation for the miserable reviews. An unnamed Lennar employee threatened the reviewer, claimed trespassing, and refused to provide a name; the reviewer says the employee should be fired. Lennar's senior executives allegedly did not respond to the reviewer's emails over two weeks, suggesting they don't care. The reviewer notes Trustpilot shows 80 reviews with the lowest possible score, implying poor performance. A site representative allegedly claimed "Everything is Included" while noting the refrigerator is not included, implying misrepresentation about inclusions. The reviewer warns potential buyers to beware and says you get what you pay for. Floor plans are criticized as not ideal due to lack of elevation and architecture.Timber Ridge in Douglasville, Georgia has left a broad, mixed impression on a recent visitor and buyer. On the one hand, the experience of exploring the community and working through the purchase process was punctuated by moments of warmth, support, and genuine care. On the other hand, there were undeniably troubling interactions and concerns about corporate responsiveness, marketing claims, and the overall handling of customer complaints. The juxtaposition paints a complex picture of a new-home development that can feel welcoming and promising in one breath, and troubling or opaque in another.
Central to the overwhelmingly positive notes is the exceptional service provided by one sales consultant, Susan Robertson. Described with almost reverential admiration, Susan is credited with turning a routine home-buying experience into something memorable and uplifting. Reviewers repeatedly call her an angelic presence who shielded, guided, and encouraged when hope seemed scarce. Her compassion, patience, and steadfast support are highlighted as the defining elements of the journey, with comments about how she stood up for the buyer when things felt like they were going off the rails. The affection is so strong that she is affectionately nicknamed "Doll Face" for her porcelain-doll-like appearance, a moniker the reviewer treats with warmth and reverence. Across multiple passages, Susan emerges as more than a sales consultant - she is described as a trusted friend whose kindness and dedication sustained the buyer through challenges and reinforced confidence in the Timber Ridge community.
Beyond the personal touch provided by Susan, the broader experience includes a candid confrontation with aspects of Lennar's response to feedback and the management of customer concerns. The reviewer notes that Lennar has responded to their review but did not address the substantive complaints raised. There is a sense of disbelief and frustration about the company's overall performance, underscored by a reference to Trustpilot statistics that suggest a large share of the brand's online reviews carry the lowest possible score. The implication is that corporate-level efforts to improve customer experience may be lacking or insufficient, at least in the eyes of this buyer. The reviewer also states that they reached out to Lennar's executives - five times over two weeks - with no reciprocal response, which deepens a perception of disconnect between front-line staff or on-site representatives and higher-level leadership.
A particularly troubling episode involves an encounter on the property that the buyer characterizes as threatening. While visiting the Lennar Timber Ridge site, a man in a truck accosted them, claimed trespass, threatened to call the police, and appeared angered without offering a clear explanation or a name. The reviewer emphasizes that walking the property should be permissible given that Lennar is marketing homes there, and the unnamed employee's behavior is described as something that should be addressed and possibly terminated. The expectation that senior executives would engage with such a report is explicit, and the lack of response from leadership adds to the dissatisfaction expressed in the review.
There is also a notable tension around what is included with a Lennar home. The on-site agent reportedly told the buyer that "Everything is Included," only to be contradicted by the explicit admission that the refrigerator is not included. The reviewer expands on this inconsistency by noting other possible exclusions and suggesting that the marketing materials should be corrected to reflect that the package is closer to "Almost everything included." Comments about the foundation walls - described in one place as four inches wide, yet observed elsewhere as much wider - underscore a broader concern: buyers want clarity and accuracy about what they are paying for, and they fear being misled by optimistic claims. The overall sentiment is a caveat emptor warning to future buyers: you may pay for more than you expect, and what is promised may not always align with what is delivered.
Amid these concerns, the Timber Ridge experience is not without its bright spots. There are enthusiastic affirmations about Susan's impact and the feeling of confidence that comes from working with her. The buyer repeatedly highlights that the community itself feels promising, and that the process with Susan - when she was involved - felt supportive, thorough, and reassuring. The praise extends to other aspects of the journey as well: positive remarks about the financing process and the construction team, and a repeated sense that, with the right support, the experience could be outstanding. There is a clear sense of gratitude for the rapport that Susan built and the trust that grew from her attentive service.
In a broader arc, several statements acknowledge the beauty of the homes and the location. The evocative language around the on-site experience - lovely, well-crafted homes in a desirable setting - conveys that Timber Ridge offers real appeal. There are also candid notes about floor plans and architectural choices, with some reviewers calling out limited elevation variety or architectural variety as an area for improvement. Taken together, these comments suggest a development that is visually appealing and well-situated, but one that could benefit from clearer communication about inclusions, more consistent corporate responsiveness, and ongoing attention to architectural diversity.
Overall, the narrative presented here is a mosaic of praise, concern, and hopeful anticipation. Susan Robertson emerges as the standout figure who transformed a potentially routine home purchase into a meaningful and supportive experience - a personal touchstone in a larger landscape that includes misgivings about marketing claims, inconsistent executive engagement, and the complexities that come with a still-developing, new-construction community. For anyone considering Timber Ridge, the message is nuanced: the pathway to a positive, satisfying experience can be paved with excellent personal service and a welcoming community, but it also requires vigilance about what is promised, how issues are handled, and how communication flows from the top down. The reviewer's journey captures both the warmth of a dedicated advocate and the challenges that come with navigating a large homebuilder's practices.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
William B Hartsfield-Atlanta International (19 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Timber Ridge Group Home in Douglasville, GA is a wonderful assisted living community that provides a comfortable and supportive environment for seniors. Our fully furnished homes offer a cozy and inviting atmosphere, with amenities such as a dining room where residents can enjoy delicious meals prepared by our caring staff.
At Timber Ridge Group Home, we understand the importance of maintaining an active and engaging lifestyle. That's why we offer a variety of activities to suit the interests and abilities of our residents. From scheduled daily activities to nearby parks and theaters, there is always something exciting happening here.
We also prioritize the health and well-being of our residents. Our dedicated staff is available to provide assistance with daily activities such as bathing, dressing, and transfers. We also offer medication management and coordination with healthcare providers to ensure that each resident receives the necessary care.
For those with specific dietary needs or restrictions, our dining options include special dietary restrictions to accommodate individual preferences. Additionally, we provide transportation arrangements for medical appointments, making it easy for residents to access necessary healthcare services.
In terms of convenience, Timber Ridge Group Home boasts proximity to several local amenities. With two cafes, nine pharmacies, 25 physicians, 17 restaurants, one theater, and one hospital nearby, residents have easy access to various services and entertainment options.
Overall, Timber Ridge Group Home offers a welcoming community where seniors can receive personalized care while enjoying a vibrant lifestyle. With our range of amenities and services tailored to meet individual needs, residents can feel right at home in our assisted living community in Douglasville, GA.
Timber Ridge Group Home is located at 4791 Timber Ridge Drive, Douglasville, GA 30135 in Douglas County, Georgia
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