Assured & Associates

Pros

• Staff is super friendly and have been a pleasure to work with.
• This is the best home care agency.
• Well done Assured and Associates.
• The home care agency has fast turned around disruption staff members and now functions on a level that is fast excelling their standards and reputation.
• The quality of staff has grown.
• The best way for any revenge is success.

Cons

• The staffing person accused the reviewer of stealing time and blocked their number, which was described as very unprofessional.
• The majority of staff are said to talk on the phone or sleep, indicating poor and unprofessional service.
• The training school and home care agency are described as unprofessional and unorganized, with the company letting down students and staff.
• The organization is labeled a scam that will take money and stall classes.
• One review claims deposits are unrecoverable and classes are repeatedly delayed with rude staff.
• The establishment is called a joke with a very bad reputation and is not recommended.

Review

The collection of statements paints a highly mixed picture of the organization, with experiences ranging from glowing praise to scathing criticism. On one end, some reviewers speak of warmth, professionalism, and improvement, while others describe behavior that feels unprofessional, disorganized, or even duplicitous. Taken together, the comments reveal a service that has both its advocates and its detractors, often depending on which facet of the operation a person encounters.

Several reviewers provide enthusiastic endorsements of the staff and the level of service. One account describes staff as "super friendly" and a pleasure to work with, suggesting a level of personal warmth and professionalism that led the reviewer to highly recommend the agency. Another note highlights a rapid turnaround in the home care agency's performance, saying the organization has moved from disruption caused by staffing to a standard that is "fast excelling their standards and reputation." There is even a mention of notable clients and public visibility ("the quality of patients being looked after now are some of TV and Radio"), implying that the agency has achieved a level of prestige in certain circles. In these passages, the overall message is that, for some people, the agency provides attentive care and capable staff that warrant strong recommendations.

But alongside the praise, there are sharp and repeated red flags raised by other reviewers. One reviewer recounts an extremely negative interaction with a staffing person who accused them of stealing time, blocked their number, and continued to be rude on the phone. This account emphasizes unprofessional conduct at the point of contact and describes a breach of courtesy and boundaries that undermined trust from the outset. Such anecdotes highlight a potential pattern of poor interpersonal handling and a lack of client respect in certain encounters, even when other staff members may be amicable.

Several reviews focus on inconsistent service quality, painting a picture of uneven staffing. The criticism ranges from "one to two good staff" to the observation that many other staff members "talk on phone or sleep" instead of focusing on patients. This type of feedback suggests variability in day-to-day performance and reliability, with some staff delivering solid care and others failing to meet basic expectations. The contrast between individual staff members can leave clients unsure about what to expect on any given visit or shift.

There is also a long, cautionary thread about the training school versus the home care agency, touching on organizational history and accountability. One account describes a clear distinction between the training school and the home care agency, explaining that the school closed not due to lack of professionalism but because of a broader aim to improve for students and staff. The reviewer notes that the company's outcome has since improved, turning around disruptions and achieving a level of functioning and reputation that was previously lacking. This suggests a narrative of resilience: initial challenges gave way to better performance, at least in the eyes of some observers.

However, a different tone comes from another persistent thread: allegations of deception and financial impropriety connected to a training class and deposit. A markedly distrustful comment repeats "SCAM SCAM SCAM" and claims that money was taken and that the organization failed to start a class despite repeated assurances. The complaint details a $300 deposit, ongoing postponements, and a pattern of excuses such as "we just need one more person" or "no one showed up today except you." Attempts to contact the owner were met with the explanation that she was out of town, and the class remained unstarted for over a month. The reviewer states they were refused a refund and even threaten to take the story to the media. This narrative portrays a systemic issue around transparency, reliability, and financial commitments that would understandably alarm prospective students or clients.

The final clusters of reviews reinforce a strongly negative sentiment about organization and professionalism. Terms like "a joke," "extremely unorganized," and "unprofessional" appear in multiple complaints, accompanied by advice to "save your time and money" and to seek education elsewhere. The weight of these accounts suggests a persistent impression that, for some, the organization has earned a poor reputation and that the negative experiences are not isolated incidents but part of a broader pattern described by several reviewers.

In summary, the feedback depicts a service with real strengths and visible improvements acknowledged by some - friendly staff, notable clients, and a sense of progress - alongside persistent and serious concerns about unprofessional conduct, inconsistent service quality, and questionable financial practices. Prospective clients and students would be wise to weigh both sides: verify current staff qualifications and training practices, ask about consistency of care and scheduling, and demand clear, written policies on refunds and class start dates. The wide range of experiences implies that outcomes may vary significantly depending on when and with whom you interact.

This area of Douglasville, Georgia offers a variety of amenities and services that may be beneficial for seniors looking to live in the area. With several physicians' offices and a hospital nearby, residents have access to healthcare facilities within a short distance. Additionally, there are pharmacies conveniently located for easy access to medication and medical supplies. The dining options in the area range from fast food chains like McDonald's and Chick-Fil-A to sit-down restaurants like Carrabba's Italian Grill, providing a variety of choices for dining out. For leisure activities, there are theaters for entertainment and parks for outdoor recreation such as Hunter Park and Sweetwater Creek State Park. Places of worship are also within reach for those seeking spiritual fulfillment. Overall, this part of Douglasville offers a mix of healthcare services, dining options, recreational opportunities, and places of worship that may appeal to seniors looking to settle in the area.

Physicians

• Complete Family Medicine (0.2 miles)
• Southern Nephrology Clinic (0.3 miles)
• Georgia Retina PC (0.3 miles)
• Northwest Neurology (0.3 miles)
• Northwest Georgia Oncology, PC (0.3 miles)
• Rachel Michelle Cohen (0.4 miles)
• Bridget Antoinette Dauphin (0.4 miles)

Pharmacies

• Douglas Discount Drugs (0.3 miles)
• Apothecary Shoppe Pharmacy (0.5 miles)
• CVS Pharmacy (0.5 miles)
• Medicine Shoppe (1 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (3.2 miles)
• Walgreens (3.6 miles)

Hospitals

• WellStar Douglas Hospital (0.4 miles)

Restaurants

• McDonald's (0.4 miles)
• Chick-Fil-A (0.5 miles)
• Monterrey Mexican Restaurant (0.7 miles)
• Krystal (0.7 miles)
• Carrabba's Italian Grill (0.9 miles)
• Panda Express (0.9 miles)
• McDonald's (1 miles)

Cafes

• Starbucks (1 miles)
• Panera Bread (1.2 miles)
• Starbucks (10 miles)

Theaters

• Regal Arbor Place & IMAX (1.4 miles)
• Movies 278 (9.6 miles)

Parks

• Hunter Park (2.3 miles)
• Sweetwater Creek State Park (5.4 miles)
• Southwest Baseball At Clarkdale Park (7.8 miles)
• Florence Rd. Trailhead Silver Comet Trail (8.8 miles)
• Stonewell Park (9 miles)

Places of Worship

• Lithia Springs United Methodist Church (5.2 miles)
• Atlanta West Pentecostal Church (5.9 miles)
• Church At ChapelHill (6 miles)
• Linked UP Church (7.4 miles)