Assured & Associates in Douglasville, GA

Pros

• The staff are super friendly and a pleasure to work with; they would be highly recommended.
• It is the best home care agency.
• The home care agency has rapidly turned around and now operates at a level that exceeds its standards and reputation.
• The quality of staff has grown.
• Assured and Associates has been commended for improvements.

Cons

• The staffing person was unprofessional and rude, accusing the reviewer of stealing time, blocking the reviewer's number, and speaking rudely on the phone.
• The service was poor and unprofessional; only one to two staff were good, while the rest talked on the phone or slept at home.
• The establishment is described as a scam that takes money and misleads customers about class start dates and availability.
• The class was never started after deposits were paid, and refunds were refused.
• The establishment is unorganized and unprofessional; it is not worth anyone's time or money and has earned a very bad reputation.

Review

Assured & Associates in Douglasville, GA appears best suited for families seeking in-home care on a flexible, small-operator footing and who are prepared to do hands-on supervision. The service model here relies on personal caregiver relationships and rapid, if uneven, responsiveness - qualities that can shine when the team is stable and well-led. For households comfortable managing day-to-day oversight, and willing to press for clear expectations and documented commitments, this provider can deliver workable in-home support. Yet this suitability is tightly tied to the ability to tolerate variability and to actively vet staff, schedules, and billing.

Options to consider as an alternative are essential for any family prioritizing reliability and predictable outcomes. Larger, established home-care providers with long track records and transparent contractual terms often offer steadier staffing, better back?office communication, and clearer escalation paths. If the goal is to transition toward assisted living, a community with on-site management and guaranteed continuity of care - where daily oversight is built into the operation - presents a safer path than relying on a small agency with mixed reviews. Families with serious questions about trust, refunds, or start dates should weigh those red flags against more predictable options.

On the upside, some reviewers report genuinely positive interactions with individual staff members, and a few noting the agency's improvement after early disruptions. When a caregiver shows up consistently and communicates well, the experience can be genuinely helpful, and there are mentions of a growing, capable team and uplifted standards over time. In scenarios where staffing is stable and leadership aligns with client needs, the agency can deliver meaningful in-home support that enhances daily living, particularly for clients who do not require around-the-clock supervision.

The dominant thread in the reviews, however, centers on unprofessionalism and significant reliability concerns. Several accounts describe rude behavior from staff, accusations of misconduct, and attempts to manipulate or block communications. The same voices highlight shallow staffing reliability, excessive downtime, and a sense that promises do not translate into consistent service. Financial and operational red flags surface too: multiple reports of scams, deposits taken without start dates, and refunds unresolved or delayed. Taken together, these patterns create a climate of mistrust that undermines the essential confidence families need when selecting in-home care.

Because the pros and cons are not evenly balanced, the cons materially outweigh the positives for most families seeking dependable, long-term support. Positive caregiver moments cannot compensate for recurring organizational weaknesses, unpredictable scheduling, or disputed charges. Families should demand concrete evidence of current leadership stability, licensure status, updated disclosures, and written policies on scheduling, payments, and refunds before committing. A mandatory trial period with formal feedback loops and a clear exit plan would help, but only if the agency can deliver on promised staffing reliability and professional boundaries.

In the end, this option should be approached with caution and clear guard rails. For households that can secure rigorous oversight, enforce written commitments, and maintain a ready fallback to alternative providers, Assured & Associates may fill a temporary or supplementary role. More often, however, families will arrive at a stronger decision by prioritizing established, transparent providers or traditional assisted living communities that promise steadier day-to-day management, predictable care schedules, and verifiable accountability. The prudent choice favors options with demonstrated reliability, clearer governance, and a track record that minimizes the risk of abrupt disappointments or financial disputes.

This area of Douglasville, Georgia offers a variety of amenities and services that may be beneficial for seniors looking to live in the area. With several physicians' offices and a hospital nearby, residents have access to healthcare facilities within a short distance. Additionally, there are pharmacies conveniently located for easy access to medication and medical supplies. The dining options in the area range from fast food chains like McDonald's and Chick-Fil-A to sit-down restaurants like Carrabba's Italian Grill, providing a variety of choices for dining out. For leisure activities, there are theaters for entertainment and parks for outdoor recreation such as Hunter Park and Sweetwater Creek State Park. Places of worship are also within reach for those seeking spiritual fulfillment. Overall, this part of Douglasville offers a mix of healthcare services, dining options, recreational opportunities, and places of worship that may appeal to seniors looking to settle in the area.

Physicians

• Complete Family Medicine (0.2 miles)
• Southern Nephrology Clinic (0.3 miles)
• Georgia Retina PC (0.3 miles)
• Northwest Neurology (0.3 miles)
• Northwest Georgia Oncology, PC (0.3 miles)
• Rachel Michelle Cohen (0.4 miles)
• Bridget Antoinette Dauphin (0.4 miles)

Pharmacies

• Douglas Discount Drugs (0.3 miles)
• Apothecary Shoppe Pharmacy (0.5 miles)
• CVS Pharmacy (0.5 miles)
• Medicine Shoppe (1 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (3.2 miles)
• Walgreens (3.6 miles)

Hospitals

• WellStar Douglas Hospital (0.4 miles)

Restaurants

• McDonald's (0.4 miles)
• Chick-Fil-A (0.5 miles)
• Monterrey Mexican Restaurant (0.7 miles)
• Krystal (0.7 miles)
• Carrabba's Italian Grill (0.9 miles)
• Panda Express (0.9 miles)
• McDonald's (1 miles)

Cafes

• Starbucks (1 miles)
• Panera Bread (1.2 miles)
• Starbucks (10 miles)

Theaters

• Regal Arbor Place & IMAX (1.4 miles)
• Movies 278 (9.6 miles)

Parks

• Hunter Park (2.3 miles)
• Sweetwater Creek State Park (5.4 miles)
• Southwest Baseball At Clarkdale Park (7.8 miles)
• Florence Rd. Trailhead Silver Comet Trail (8.8 miles)
• Stonewell Park (9 miles)

Places of Worship

• Lithia Springs United Methodist Church (5.2 miles)
• Atlanta West Pentecostal Church (5.9 miles)
• Church At ChapelHill (6 miles)
• Linked UP Church (7.4 miles)