Angels Of Mercy

2296 Saratoga Drive, Decatur, GA 30032

For more information about senior living options: (844) 490-3973

4.5 from 17 reviews
5 stars
15
4 stars
0
3 stars
0
2 stars
0
1 stars
2

Assisted Living

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    Overall Review of Angels Of Mercy

    Pros

    • pro Angels of Mercy is described as warm, caring, and compassionate by clients and families.
    • pro The staff are praised for being professional, patient, and going above and beyond to provide excellent care.
    • pro Zandrea Durham, RN, and her team are thanked for meeting family needs and delivering thorough, personalized care.
    • pro Clients report that Angels of Mercy provides peace of mind and treats patients like family.
    • pro In-home services are seen as dependable and trustworthy, with caregivers assisting with daily activities and mobility.
    • pro The company is credited with conducting thorough assessments to ensure a good caregiver?client fit.
    • pro Families express gratitude for the positive impact on their loved ones' wellbeing.

    Cons

    • pro Angels of Mercy is one of the worst home health organizations in the area.
    • pro The staff are unprofessional in every area, including services and administration.
    • pro Zandra Durham and Robin are the most unprofessional people encountered while handling care.
    • pro They care more about lying and covering their mistakes than correcting the errors.
    • pro They are so unorganized that they can't get patient hours needed correct.
    • pro They have the worst attitudes and raise their voices when spoken to.

    Review

    Angels of Mercy Home Health Care has become a familiar name to families dealing with aging relatives and medical needs that require care at home. Across several accounts, loved ones and their families describe a workforce that consistently goes beyond basic tasks to offer warmth, patience, and a sense of family. In many of these stories, the caregivers and office staff are praised not just for their technical skill but for their human touch - the kind of quiet steadiness that helps families sleep a little better at night when a loved one's daily routines are fragile and changing.

    Several reviewers highlight specific individuals who made a lasting impression. One ex-spouse's family notes how Angels of Mercy has supported his needs in a facility setting, with remarks about the staff's constant courtesy and readiness to assist with any request. Michelle Pruitt is singled out as especially pleasant, and a caregiver named Kenoah is described as exceptionally patient and effective with Dan. The sentiment repeats across stories that involve out-of-state relatives who rely on this help to maintain continuity of care from a distance, underscoring the peace of mind that comes with dependable, compassionate service.

    Across the board, these reviews repeatedly emphasize the personal nature of the care. In the case of a mother who required dialysis three times a week, Angels of Mercy reportedly stepped in with a caregiver who not only assisted with daily living activities but also became part of the family. The reviewer's gratitude is evident as they commend Zandrea Durham, RN, and her staff for meeting both practical needs and emotional needs, thereby enabling the family to navigate a difficult health trajectory with a sense of trust and security. The sense of fidelity to the patient's well-being is a recurring theme, with caregivers and administrators alike described as going "above and beyond."

    The Macon location earns its share of high praise as well. Families recount that the agency's team helped keep loved ones at home - an outcome many families see as the most humane option - and did so with care that felt almost like family obligation rather than a professional obligation. One reviewer is so grateful they claim a six-star rating, expressing heartfelt appreciation for the way Angels of Mercy cared for their father as if he were a family member. Another account calls the company "AMAZING," praising the staff for providing peace of mind and ensuring a home-centered approach that honored the patient's wishes.

    Several descriptions touch on the organization's foundational philosophy: a compassionate, customer-first mindset. Reviewers speak of a warm and compassionate home health environment led by leaders who place clients and their families first. The sense of professionalism is tied not only to bedside care but to proactive engagement - even a home visit from Zandrea (the name appears in multiple spellings such as Zandrea or Zandra) to assess needs and adjust care. One grandmother's care story highlights a caregiver who came to the house to check on her needs and conduct a thorough assessment, a level of attentiveness that stands out to families who have faced inconsistent care elsewhere.

    Beyond general praise, several testimonials describe long-term relationships with Angels of Mercy. A client notes decades-long involvement, switching from another provider to Angels of Mercy because the company's policies and services were better aligned with their needs. The same account mentions a responsive office team - the staff, including Renee and Robin, who are praised for promptly addressing questions and arranging alternative caregivers when a shift is missed. The emphasis on careful client-caregiver matching - "a thorough assessment to ensure the caregiver and client are a perfect fit" - is repeatedly cited as a strength, contributing to ongoing satisfaction for many families.

    The positive experiences are many, but the reviews do not present a monolithic picture. One account describes Angels of Mercy in stark contrast to other providers, labeling it "one of the worse home health organizations in this area" and calling out unprofessional behavior among staff across services and administration. The reviewer attributes these negative experiences to individuals named Zandra and Robin, alleging lying, drama, and a lack of accountability, including issues with scheduling and communication. The tone is stark and the claims are serious, presenting a clear counterpoint to the overall message of compassionate care found in the majority of reviews. The presence of these conflicting accounts signals a broad spectrum of client experiences and underscores the importance of firsthand conversations when considering care options.

    A second negative perspective echoes similar concerns about professionalism and interpersonal conduct. Descriptions portray a pattern of unprofessional attitudes, loud or disrespectful exchanges, and a focus on protecting one's own position rather than prioritizing the patient's best interests. In this account, the reviewer urges caution, encouraging others to think twice before entrusting a loved one to the care of the company. Taken together with the many glowing testimonials, this critical view highlights the variability that can exist in home health experiences and the real-world impact of caregiver demeanor and office coordination on family trust and comfort.

    Overall, the tapestry of reviews about Angels of Mercy Home Health Care presents a company that is capable of delivering deeply meaningful, patient-centered care admired by many families. The stories celebrate caregivers who become part of the family, leaders who emphasize compassionate service, and a system that can provide consistent support for loved ones at home, even when families are geographically distant. They also remind readers that, like any care provider, experiences can vary, and the strongest reassurance often comes from direct conversations with the team, a clear understanding of the care plan, and a candid discussion about expectations, scheduling, and accountability. For families facing health challenges, the message is clear: Angels of Mercy has the potential to offer genuine solace and reliable hands-on assistance, tempered by the reality that individual encounters may differ and are worth evaluating in person.

    Features

    Housing

    • 3 resident community capacity 3 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

    Amenities

    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • William B Hartsfield-Atlanta International (11 miles away) William B Hartsfield-Atlanta International (11 miles away)

    Care Services

    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Angels Of Mercy in Decatur, GA is a fully furnished assisted living community that offers a range of amenities and care services to cater to the needs and comfort of its residents. The spacious dining room provides a welcoming atmosphere for meals, which can accommodate special dietary restrictions if necessary.

    The community features beautiful gardens and outdoor spaces where residents can relax and enjoy nature. Housekeeping services are provided to ensure that the living spaces remain clean and well-maintained.

    Residents can stay connected with friends and family as telephone and Wi-Fi/high-speed internet access are available throughout the community.

    Care services offered at Angels Of Mercy include assistance with activities of daily living, bathing, dressing, and transfers. The staff also assists in coordinating with healthcare providers to ensure that the residents receive the necessary medical attention. Diabetes diet, medication management, meal preparation, and service are provided to support the overall health and well-being of residents. Special dietary restrictions are taken into consideration in meal planning.

    Transportation arrangement for medical appointments is available to provide convenience for residents who require it. Additionally, there is transportation available to nearby doctors' appointments.

    Angels Of Mercy understands the importance of socialization and engagement in promoting a fulfilling lifestyle for its residents. Scheduled daily activities are planned to keep residents active and entertained.

    The location of Angels Of Mercy offers easy access to various amenities in the surrounding area. There are cafes, parks, pharmacies, physicians' offices, restaurants, places of worship nearby providing convenience and opportunities for outings or visits.

    Overall, Angels Of Mercy aims to provide a comfortable living environment with comprehensive care services that promote independence while ensuring the safety and well-being of its residents.

    Nearby Places of Interest

    This part of Decatur, Georgia, offers a variety of amenities and services that cater to seniors looking for a convenient and comfortable living environment. With multiple pharmacies, physicians' offices, and hospitals nearby, residents can easily access healthcare services. Places of worship provide spiritual support and community engagement opportunities. There are also plenty of restaurants and cafes for dining out or grabbing a quick bite to eat. Parks offer green spaces for leisurely walks or outdoor activities, while nearby theaters provide entertainment options. The transportation options make it easy to get around the area without needing a car. Overall, this neighborhood in Decatur provides a well-rounded environment for seniors looking to lead an active and fulfilling lifestyle.

    Pharmacies

    • CVS Pharmacy (1 miles)
    • Walgreens (1.6 miles)
    • Walgreens (3.2 miles)
    • CVS Pharmacy (3.5 miles)
    • Walgreens (3.6 miles)
    • Walgreens (4.4 miles)
    • CVS Pharmacy (4.5 miles)

    Places of Worship

    • Mountainside Seventh Day Adventist Church (1.8 miles)
    • Avondale Church Of Christ (3.1 miles)
    • Kelley Chapel United Methodist Church (3.6 miles)
    • First Baptist Church of Decatur (4.6 miles)
    • Berean Christian Church (5.1 miles)
    • North Decatur Presbyterian Church (5.4 miles)
    • Inman Park United Methodist Church (6.1 miles)

    Restaurants

    • Zanza (2.3 miles)
    • Reel Steel Sports Bar & Grill (2.4 miles)
    • McDonald's (2.4 miles)
    • Chick-Fil-A (2.4 miles)
    • McDonald's (2.4 miles)
    • Taco Bell (2.5 miles)
    • Club Bolts (3.2 miles)

    Parks

    • East Lake Park (3 miles)
    • McKoy Park (3.4 miles)
    • Bessie Branham Park (4.3 miles)
    • Glen Emerald Park (4.5 miles)
    • Toy Park (4.6 miles)
    • Grant Park Neighborhood Association (6.7 miles)
    • Leafmore Country Club (7 miles)

    Physicians

    • Oakhurst Pediatrics (3.7 miles)
    • Dekalb Medical Ctrdecatur Decatur (4.3 miles)
    • Atlanta OB/GYN (4.5 miles)
    • South Dekalb Family Physicians (4.8 miles)
    • Decatur Health Imaging (5.1 miles)
    • Georgia Family Care (5.2 miles)
    • Metro Surgical Associates (6.4 miles)

    Transportation

    • Marta - Westbound (4 miles)
    • MARTA Inman Park - Reynoldstown Station (6 miles)
    • MARTA - King Memorial Station (7.1 miles)

    Cafes

    • Dancing Goats Coffee Bar (4.6 miles)
    • El Tesoro (5.3 miles)
    • Muchacho (6 miles)
    • Starbucks (7 miles)

    Theaters

    • Starlight Six Drive-In (5.4 miles)
    • AMC Madison Yards 8 (5.9 miles)

    Hospitals

    • Atlanta VA Medical Center (6.4 miles)
    • DeKalb Medical Hillandale (6.4 miles)

    Frequently Asked Questions

    Where is Angels Of Mercy?

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