2296 Saratoga Drive, Decatur, GA 30032
For more information about senior living options: (844) 490-3973
Angels of Mercy's staff are consistently kind and willing to assist with anything. Michelle Pruitt is a wonderful and helpful caregiver. Kenoah is absolutely great with Dan and very patient. Angels of Mercy provides peace of mind with superior services and treats clients like family. Zandrea Durham, RN, and her staff are dependable, trustworthy, and attentive to needs. Angels of Mercy cares for loved ones as if they were family, with compassionate, home-like care. The team is warm, professional, and goes above and beyond for clients. Angels of Mercy conducts thorough assessments to ensure a perfect caregiver-client match.
They characterize Angels of Mercy as one of the worst home health organizations in the area, citing unprofessional staff in every area such as services and administration. They describe Zandra and Robin as the most unprofessional people encountered while handling their mother's care, after using the service for less than three weeks. They claim the staff care more about lying and covering their mistakes than correcting them, focusing on being right rather than doing what's best for the patient. They say the company is so unorganized it can't schedule the patient's hours correctly, and that staff try to force the family to do what they want rather than what's best for the patient. They note the staff's attitudes as among the worst, with voices raised and unprofessional conduct. They urge others to think twice before entrusting a loved one's well-being to these providers.Angels Of Mercy in Decatur is best suited for families seeking highly personalized, in-home care for an aging loved one who wishes to remain at home and needs hands-on daily assistance plus medical coordination. The ideal client is someone who values a warm, family-like caregiving approach, where caregivers become dependable faces in daily routines and where an RN-led team does not just supervise but actively participates in planning and monitoring care. This is a strong fit for households with out-of-state relatives who require reliable communication and a care partner who can bridge gaps between home needs and medical appointments.
Those considering alternatives should weigh this option carefully if a completely centralized, on-site living arrangement is the goal. Several reviews flag potential downsides that matter to families seeking rigid scheduling, flawless administration, and guaranteed 24/7 coverage without hiccups. For high-acuity cases, memory care needs, or situations demanding highly structured, around-the-clock supervision in a single facility, a traditional assisted living or memory care community may deliver more predictable oversight. Even within the home-health model, any family expecting rock-solid consistency and error-free administration should explore other agencies with longer track records of structured operations.
The strongest positives center on exceptional caregiver relationships and proactive, compassionate leadership. Clients repeatedly praise staff for their kindness, patience, and willingness to go beyond the call of duty. The involvement of Zandrea Durham, RN, and a responsive team that monitors care plans, plus caregivers who focus on activities of daily living, medications, meals, and transportation to appointments, create a sense of peace and reliability for families under pressure. Multiple reviewers note that a caregiver can become part of the family, and the consistent, attentive approach delivered by the leadership team often translates into steadier, more personal care than might be expected from a private-duty agency. These elements - careful matching, ongoing assessment, and hands-on nurse oversight - are the core strengths that justify choosing Angels Of Mercy when home-based care is the preferred path.
Yet two stark, low-rated reviews cannot be ignored. They describe unprofessional staff, administrative disorganization, and a pattern of mismanaging caregiver hours and communication. Taken together with a few other positive anecdotes, these conflicting experiences underscore that execution can vary widely and that the leadership and culture may depend heavily on the specific coordinator and caregivers assigned. Families should anticipate potential scheduling gaps, turnover, or inconsistent office communications unless a strong, clearly defined care management relationship is established from the outset. This is not a one-size-fits-all option; it rewards those who demand tight oversight and actively participate in care planning, while posing real risk for those who expect flawless, turnkey delivery.
With the right guardrails in place, the pros can offset the cons. The key is a deliberate onboarding process, a clearly documented care plan, and the assignment of a primary care manager who remains the go-to contact. Prospective clients should insist on a comprehensive assessment, a written schedule with back-up coverage, and a guaranteed point person who can coordinate urgent needs and changes quickly. Request references from similar acuity levels, confirm the agency's contingency policies for caregiver illness, and establish a routine cadence of progress updates. In practice, when these protections are in place, Angels Of Mercy delivers the responsive, compassionate, home-based care that families crave, turning a potentially stressful transition into a manageable, even comforting, arrangement.
In the final assessment, Angels Of Mercy is a compelling choice for families prioritizing intimate, home-based care with strong personal connections and nurse-led coordination. It excels where caregiver matching, empathy, and ongoing oversight shine, delivering genuine peace of mind. However, for families prioritizing flawless administration and guaranteed, gap-free coverage at all hours in a single facility, alternatives may prove more reliable. The prudent path is to engage early, demand concrete care plans and backup arrangements, and weigh local options against the agency's demonstrated capacity to sustain high-quality, person-centered care in the home.
3 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
William B Hartsfield-Atlanta International (11 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Angels Of Mercy in Decatur, GA is a fully furnished assisted living community that offers a range of amenities and care services to cater to the needs and comfort of its residents. The spacious dining room provides a welcoming atmosphere for meals, which can accommodate special dietary restrictions if necessary.
The community features beautiful gardens and outdoor spaces where residents can relax and enjoy nature. Housekeeping services are provided to ensure that the living spaces remain clean and well-maintained.
Residents can stay connected with friends and family as telephone and Wi-Fi/high-speed internet access are available throughout the community.
Care services offered at Angels Of Mercy include assistance with activities of daily living, bathing, dressing, and transfers. The staff also assists in coordinating with healthcare providers to ensure that the residents receive the necessary medical attention. Diabetes diet, medication management, meal preparation, and service are provided to support the overall health and well-being of residents. Special dietary restrictions are taken into consideration in meal planning.
Transportation arrangement for medical appointments is available to provide convenience for residents who require it. Additionally, there is transportation available to nearby doctors' appointments.
Angels Of Mercy understands the importance of socialization and engagement in promoting a fulfilling lifestyle for its residents. Scheduled daily activities are planned to keep residents active and entertained.
The location of Angels Of Mercy offers easy access to various amenities in the surrounding area. There are cafes, parks, pharmacies, physicians' offices, restaurants, places of worship nearby providing convenience and opportunities for outings or visits.
Overall, Angels Of Mercy aims to provide a comfortable living environment with comprehensive care services that promote independence while ensuring the safety and well-being of its residents.
This part of Decatur, Georgia, offers a variety of amenities and services that cater to seniors looking for a convenient and comfortable living environment. With multiple pharmacies, physicians' offices, and hospitals nearby, residents can easily access healthcare services. Places of worship provide spiritual support and community engagement opportunities. There are also plenty of restaurants and cafes for dining out or grabbing a quick bite to eat. Parks offer green spaces for leisurely walks or outdoor activities, while nearby theaters provide entertainment options. The transportation options make it easy to get around the area without needing a car. Overall, this neighborhood in Decatur provides a well-rounded environment for seniors looking to lead an active and fulfilling lifestyle.
Angels Of Mercy is located at 2296 Saratoga Drive, Decatur, GA 30032 in DeKalb County, Georgia
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