Presbyterian Village

Pros

• The staff at Presbyterian Village is described as hardworking and conscientious, providing great care to residents.
• Many reviewers express satisfaction with the food quality and meal options offered at the facility.
• The facility's mature landscaping and well-maintained environment create a pleasant atmosphere for residents.
• Several families report positive outcomes in their loved ones' rehabilitation, noting significant improvements in mobility and overall health.
• The facility is recognized for its strong focus on infection control measures during the COVID pandemic, ensuring staff safety and health protocols are followed.
• Positive interactions with supportive staff members enhance the overall experience for both residents and their families.
• Reviewers appreciate having various therapy services available, such as nutritionists and occupational therapists, contributing to comprehensive care.
• Family members feel comfortable bringing pets to visit loved ones, fostering a welcoming environment.
• Overall impressions of Presbyterian Village highlight it as a top choice for rehabilitation needs in the area.

Cons

• A relative experienced neglect of health while in rehab, despite being admitted in good physical condition.
• The facility's staff often struggled to accommodate visitation requests, resulting in families being deprived of seeing their loved ones.
• There were reports of unhygienic conditions, with fecal matter found in the resident's living space and a lack of basic cleaning.
• Leadership at the facility was described as dysfunctional and unresponsive to residents' needs during the pandemic.
• Residents faced severe grooming neglect, including untrimmed toenails and excessive hair growth due to lack of assistance.
• The environment was deemed unsafe, with social isolation negatively impacting residents' mental health.
• One reviewer stated that their loved one suffered serious neglect, leading them to move him to a new facility after discovering the issues.

Review

Presbyterian Village has elicited a wide range of responses from families regarding the care and rehabilitation services provided to their loved ones. Several reviews praise the facility for its compassionate staff, effective rehabilitation programs, and overall comforting environment, while others express serious concerns about neglect and a lack of responsiveness during critical moments, especially throughout the challenges posed by the COVID-19 pandemic.

Many families have shared positive experiences with Presbyterian Village’s rehabilitation services. For instance, one reviewer highlighted how their mother received excellent care after breaking her jaw, emphasizing the kindness shown by staff and the enjoyment she found in both food and companionship during her stay. Another individual noted that their husband made substantial progress in physical therapy at Presbyterian Village, even walking across the floor with assistance—something they thought was no longer possible. These accounts underscore that many residents receive attentive care and support from a dedicated team of nurses, aides, and therapists who strive to help patients regain their independence.

While many praise the facility's nurturing environment and established reputation—one review commended its mature landscaping as an asset—the location remains a significant drawback for some families. The traffic congestion around Austell is cited as a challenge for elderly visitors, leading families to consider other supportive living options despite the appealing aspects of Presbyterian Village. However, a recurring theme among those who visited noted that despite physical improvements in residents' health conditions after arriving at Presbyterian Village, logistical issues like transportation can hinder access to family visits.

On another note, some reviews detail harrowing experiences related to inadequate care during crucial periods. One anguished family recounted how their relative's health declined severely while receiving rehab services at Presbyterian Village. They described difficulties arranging visitation appointments due to COVID restrictions, which meant they could not check on her wellbeing regularly or address her nutritional needs adequately—she was served meals unsuitable for her dietary requirements despite prior discussions with nutritionists. This led to devastating consequences for their family member's health.

Moreover, various reviewers reported instances of alarming neglect regarding hygiene practices and personal care standards during times when facilities were under intense pressure because of COVID-19 protocols. An individual described horrific conditions concerning unclean bedding and basic grooming neglect experienced by their grandfather over five months of quarantine; requests for assistance went unanswered frequently. Similarly troubling accounts emerged from families stating that loved ones lost weight dramatically during prolonged stays without satisfactory attention to their daily healthcare needs, including proper ventilation and nutritious meals.

The discrepancies between these positive testimonies about care quality and alarming reports of neglect raise essential questions about management effectiveness at Presbyterian Village. While several residents benefit greatly from individualized attention from dedicated caregivers—a reflection of high-quality nursing services—others have felt unsupported due to apparent lapses in administrative oversight or resource allocation amid crises like a pandemic. As potential residents evaluate this facility based on personal recommendations or hospital referrals, it becomes vital to weigh both commendations regarding patient rehabilitation against disconcerting stories highlighting serious shortcomings that demand scrutiny within eldercare environments.

Ultimately, prospective clients must navigate through mixed sentiments about Presbyterian Village while considering transferring loved ones there for supportive living or rehab services. As each family's experience can vary so significantly—from life-changing enhancements in mobility thanks to attentive therapies to heartbreaking losses attributed directly to systemic failings—it is crucial for them to engage in thorough research and visit any facility before making decisions that profoundly affect their loved ones’ lives.

Physicians

• Resurgens Orthopaedics (0.3 miles)
• Wellstar Cobb 1700 Building (0.5 miles)
• Cobb Women's Center (0.5 miles)
• Georgia Plastic & Reconstructive Surgery (0.6 miles)
• Smyrna Family Medicine (5.7 miles)
• Atlanta Behavioral Care (6.3 miles)
• Smyrna Eye Group (6.4 miles)

Pharmacies

• Walgreens (0.6 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.7 miles)
• Mableton Pharmacy & Uniforms (3.2 miles)
• Walgreens (3.3 miles)
• Walgreens (3.6 miles)

Restaurants

• McDonald's (0.7 miles)
• Chick-Fil-A (0.8 miles)
• Bojangles' Famous Chicken 'n Biscuits (1.3 miles)
• McDonald's (2.6 miles)
• Domino's Pizza (3.2 miles)
• McDonald's (3.3 miles)
• Taco Bell (3.3 miles)

Hospitals

• USA Vein Clinics (0.8 miles)

Cafes

• Starbucks (1.8 miles)
• Starbucks (4.8 miles)
• Starbucks (6.1 miles)
• Rev Coffee (6.5 miles)
• Starbucks (7.2 miles)
• Starbucks (7.5 miles)
• Chattahoochee Coffee (7.5 miles)

Parks

• Hurt Road Park (1.9 miles)
• Southwest Baseball At Clarkdale Park (2.8 miles)
• Florence Rd. Trailhead Silver Comet Trail (5.1 miles)
• Cobb Park (5.3 miles)
• Laurel Park (6.7 miles)
• Sweetwater Creek State Park (7.1 miles)
• Lost Mountain Park (7.5 miles)

Places of Worship

• Linked UP Church (4.7 miles)
• Lithia Springs United Methodist Church (5.3 miles)
• Atlanta West Pentecostal Church (5.5 miles)

Theaters

• Movies 278 (7.4 miles)

Transportation

• Signature Flight Support FTY - Fulton County Airport (7.7 miles)