Pruitt Health Austell

Pros

• This is a Great team of leaders and clinicians.
• The Admissions Director, Shay goes above and beyond to get the job done and will help you in anyway possible.
• I must say that Mr. Lamar and Ms.Shay are the ones that make this place as pleasant as it is.
• The house keepers are extremely kind and does an amazing outstanding job keeping it clean and smelling fresh.
• Shay was Amazing!
• PruittHealth Austell is committed to providing loving and compassionate care and treats your love one like family.
• The staff here are simply phenomenal. The team goes above and beyond to make personal connections and making them feel like family.

Cons

• The facility is unsafe for residents and provides substandard care and constant neglect.
• The staff are accused of abusing residents and neglecting basic needs, such as water and proper diets, with feces found on walls and rooms seldom cleaned.
• Residents' call bells are not answered promptly, sometimes taking up to an hour.
• The facility concealed abuse and neglect, resulting in injuries, malnutrition, rapid weight loss, and even death.
• Medical care is severely lacking; doctors are not consulted and emergencies are not promptly addressed, including failures to call 911.
• Residents suffer from neglected wounds, falls, and unsafe conditions like dirty wheelchairs and unclean rooms.
• The place is described as dangerous and should be shut down.
• The administration is accused of hiding abuses and betraying families.
• There have been near-death experiences due to neglect, such as breathing problems not promptly treated.

Review

The collection of impressions about PruittHealth Austell and related Pruitt Health facilities shows a striking range of experiences, from heartfelt praise for caring leaders and compassionate admissions staff to grave accusations of neglect, abuse, and even concealment of harm. Several reviewers consistently highlighted a high-energy, capable leadership team and a culture of trying to do the right thing, with Shay Fleming - the admissions director - emerging as a singularly influential figure. One reviewer put it plainly: "This is a Great team of leaders and clinicians. The Admissions Director, Shay goes above and beyond to get the job done and will help you in anyway possible." Others echoed that sentiment, describing Shay as "Amazing," "an asset to this company," and the person who eased transitions and comforted families during difficult times. In many warm memories, the staff were praised for friendliness, professionalism, and a genuine sense of making residents feel like family.

Beyond Shay, several accounts celebrate a broader sense of teamwork and dedication among the caregiving team. Reviews n highlight the housekeepers for their kindness and the overall warmth of the facility's common areas, noting that rooms could feel clean, fresh, and welcoming thanks to their efforts. A few reviewers described an atmosphere where staff - from CNAs to nurses to administrative personnel - described their work as more than a job, with personal connections that helped families feel heard and supported. In these positive depictions, the facility's strength lies in its people: the willingness of staff to connect, reassure, and provide compassionate care, even during challenging transitions.

Conversely, a substantial portion of the comments speaks with grave gravity about unsafe conditions, neglect, and outright abuse. Several reviewers allege emotional and physical harm, neglect, and even deliberate mistreatment. Phrases like "unsafe facility," "dangerous for residents," and "substandard care" appear repeatedly, alongside powerful accusations that abuse was overlooked or concealed. One reviewer described the facility as a place where a loved one was "harmed repeatedly beaten, malnourished, overmedicated, and treated with cruelty instead of dignity," and where administration allegedly tried to "cover it up." Others asserted that loved ones were left in distress - feeding issues, ignored medical needs, or delayed responses to urgent symptoms - painting a picture of a facility that, in the eyes of these families, failed to protect the vulnerable residents in its care.

The most severe concerns center on medical neglect and catastrophic lapses in basic safety. Multiple reviews recount patients not receiving timely help when patients pressed call buttons, not being offered water or adequate meals, and rooms or equipment that appeared dirty or inadequately maintained. One account painfully describes a dramatic decline in breathing and the accompanying reluctance to call emergency services, culminating in the family member being transported by ambulance and subsequently diagnosed with pneumonia and a staff infection that was not promptly recognized. Others recount a patient's oxygen level dropping to alarming lows, or repeated episodes of dizziness and dehydration due to improper medical oversight during rehabilitation. The emotional weight of these stories is intensified by allegations that medical teams did not consult doctors in a timely manner or failed to act with appropriate urgency when a patient's condition deteriorated.

The reviews do not present a single, uniform narrative about the facility; instead, they form a spectrum. A number of comments celebrate successful rehab and long-term care experiences, with families praising the facility's ability to provide warmth, dignity, and respect in the care of loved ones. Some reviewers described excellence in the admissions process and in daily interactions with various staff roles, emphasizing compassion, patience, and a sense that the staff "treat you like family." Even among those with criticisms, there are indications that certain staff members - especially specific admissions personnel - were regarded as pivotal to making the experience bearable or even positive. The recurring chorus of praise for Shay Fleming suggests that, for many families, her engagement and patient-centered approach made a meaningful, positive difference during a stressful period.

Despite the moments of praise, the most vehement warnings urge extreme caution. Do not entrust a loved one to the facility, according to several reviewers, who describe a culture of neglect and concealment that they claim contributed to patient harm and even death. Language such as "DO NOT send your family and loved ones to the PruittHealth torture chamber," or calls for the facility to be shut down, reflect a level of anger and distrust that goes beyond isolated incidents. The most sobering stories speak of bruising, malnutrition, untreated wounds, and victims of falls, with families describing a pattern rather than an anomaly and alleging that staff attempts at accountability or transparency were insufficient. In these accounts, the pain of losing a loved one is compounded by a sense that the facility failed to recognize or properly address urgent medical needs, and that the resulting suffering could have been avoided.

Taken together, the reviews reveal a facility with real strengths in leadership, compassionate individual staff, and a capacity for warmth and connection in some cases, but with equally powerful, unresolved concerns about safety, medical oversight, and accountability in others. Families consistently commend the admissions team and the people who strive to connect with residents and families on a personal level, and several observers give heartfelt thanks to specific staff members for easing transitions and providing reassurance. Yet the stories of neglect, substandard care, delayed responses, and covered-up injuries are equally compelling and demand serious attention and ongoing evaluation. For anyone considering care at this facility, the central takeaway is that experiences may be both profoundly positive and deeply troubling, depending on the moment, the staff involved, and the specific circumstances of a resident's health and needs. In weighing options, prospective families are urged to conduct thorough due diligence, seek direct insights from current patients or residents where possible, and consider how a facility's leadership and frontline care teams balance compassionate care with robust safety and clinical oversight.

Located in Austell, Georgia, this area offers a variety of amenities for seniors looking for a convenient and vibrant community. With multiple fast food options such as Chick-Fil-A and McDonald's nearby, along with pharmacies like Walgreens and CVS, residents have easy access to essential services. The proximity of hospitals such as USA Vein Clinics and healthcare facilities like Cobb Women's Center ensures that medical needs are well taken care of. Additionally, there are several parks nearby for leisurely walks and outdoor activities, including Hurt Road Park and Sweetwater Creek State Park. For entertainment, residents can visit theaters like Silverspot Cinema and Movies 278. Overall, this part of Austell provides a mix of convenience, healthcare options, recreational activities, and entertainment venues making it an attractive choice for senior living.

Restaurants

• Chick-Fil-A (0.3 miles)
• McDonald's (0.4 miles)
• Bojangles' Famous Chicken 'n Biscuits (1.7 miles)
• McDonald's (2.4 miles)
• Domino's Pizza (3.8 miles)
• McDonald's (3.9 miles)
• Taco Bell (3.9 miles)

Hospitals

• USA Vein Clinics (0.3 miles)

Physicians

• Cobb Women's Center (0.4 miles)
• Wellstar Cobb 1700 Building (0.4 miles)
• Resurgens Orthopaedics (0.8 miles)
• Georgia Plastic & Reconstructive Surgery (1 miles)
• Smyrna Family Medicine (5.2 miles)
• Atlanta Behavioral Care (5.7 miles)
• Smyrna Eye Group (5.9 miles)

Pharmacies

• Walgreens (0.6 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (2.5 miles)
• Walgreens (3 miles)
• Mableton Pharmacy & Uniforms (3.1 miles)
• CVS Pharmacy (3.7 miles)

Cafes

• Starbucks (1.3 miles)
• Starbucks (4.2 miles)
• Rev Coffee (5.9 miles)
• Starbucks (6 miles)
• Starbucks (6.7 miles)
• Starbucks (7 miles)
• Starbucks ThD (7.1 miles)

Parks

• Hurt Road Park (1.3 miles)
• Southwest Baseball At Clarkdale Park (3.4 miles)
• Cobb Park (4.7 miles)
• Florence Rd. Trailhead Silver Comet Trail (5.6 miles)
• Laurel Park (6.3 miles)
• Sweetwater Creek State Park (7.5 miles)
• Lost Mountain Park (7.7 miles)

Places of Worship

• Linked UP Church (5.3 miles)
• Lithia Springs United Methodist Church (5.8 miles)
• Atlanta West Pentecostal Church (5.9 miles)

Transportation

• Signature Flight Support FTY - Fulton County Airport (7.5 miles)

Theaters

• Silverspot Cinema (7.8 miles)
• Movies 278 (7.9 miles)