Pruitthealth - Austell

Pros

• The facility was clean, and the food was good.
• The staff was attentive to residents' needs, and the housekeeper had a great attitude.
• Physical therapy services were excellent, with therapists showing genuine care for patients.
• Residents appreciated having a selective menu for meals.
• Some staff members were described as nice and caring, contributing positively to the experience of certain residents.
• Management made promises to improve services, even if those were not always fulfilled.
• While some statements have positive elements, they are derived from a larger context of negative reviews.)

Cons

• The facility's patient rooms were consistently dirty, while the halls were clean.
• Staff members were often rude and unhelpful, displaying a lack of professionalism.
• Patients' calls for help went unanswered for extended periods, reflecting a lack of attentiveness.
• The administration was disorganized, with staff not knowing what services were covered or how to address patient needs.
• Patients experienced neglect, including being left in soiled conditions and without proper care or rehabilitation services.
• Broken and poorly maintained furnishings contributed to an overall feeling of inadequacy within the facility.
• Complaints made to management were largely ignored or taken lightly, leading to ongoing issues for residents.
• There was a severe shortage of necessary medications as prescribed by doctors, further compromising patient care.
• Many family members reported distress over the level of care their loved ones received, leading to serious health complications.
• The activities offered to residents were minimal or nonexistent, leaving patients without proper engagement during their stay.

Review

In recent reviews of PruittHealth Austell, a nursing and rehabilitation facility, a stark contrast in patient experiences has emerged. While some individuals reported positive interactions with staff and cleanliness within the halls, a significant volume of complaints pointed to systemic issues that overshadow the facility's merits. Many reviewers expressed profound dissatisfaction regarding the level of care provided, labeling it as neglectful and unprofessional at best.

Numerous patients' families shared harrowing accounts of poor treatment and inadequate facilities. One reviewer recounted an incident where their loved one was left unresponsive due to apparent neglect, resulting in hospitalization in ICU. This alarming report raised concerns about staffing levels; some noted that only one registered nurse was present for the entire facility during critical hours. Furthermore, complaints regarding mismanagement extended to medication administration, as several families indicated their loved ones received incorrect medications or lacked necessary rehabilitative care altogether.

The atmosphere within the facility seemed equally troubling to many. Several reviews described the nursing staff as detached and lazy, often failing to respond promptly to patients' needs. Reports of lights remaining on for over an hour while nurses stood nearby were common, reflecting a serious lack of attentiveness among caregivers. Furthermore, multiple reviews highlighted rude interactions with administrative personnel and nursing staff members who appeared indifferent to patients' distress.

Although some former residents reported positive experiences with physical therapy staff—describing them as attentive and caring—this did little to mitigate overall negative perceptions of the facility. The food quality came under fire from many reviewers who found meals unappetizing or poorly prepared. Issues such as trash not being emptied for extended periods contributed to an overall sense of neglect towards basic hygiene standards within rooms designed for those needing special care.

The condition of patient accommodations further exacerbated feelings of discontent among family members. Various reviewers described rooms as cramped and filled with broken furnishings that went unrepaired despite clear need for maintenance. Some expressed shock at the inadequate amenities available considering the high fees associated with residency at PruittHealth Austell, including monthly charges exceeding $8,000.

Moreover, communication—or lack thereof—was a recurring theme throughout these evaluations. Families frequently reported difficulties reaching nursing staff or administrators when they attempted to address concerns about their loved ones’ care. Promises made by management regarding improvements were seen as empty gestures rather than actionable commitments—a particularly disheartening revelation given how easily vulnerable populations can be overlooked in such settings.

Overall, while there are glimpses of positivity related to specific services like physical therapy or certain individual staff experiences, PruittHealth Austell appears beset by pervasive issues that detract significantly from patient well-being and satisfaction. Multiple warnings have been issued urging potential residents and families not to entrust their loved ones' care into this facility’s hands—a sentiment echoed uniformly across numerous heartfelt yet disturbing testimonials detailing neglectful practices that no family should have to endure when seeking rehabilitation or long-term care solutions.

Restaurants

• Chick-Fil-A (0.3 miles)
• McDonald's (0.4 miles)
• Bojangles' Famous Chicken 'n Biscuits (1.7 miles)
• McDonald's (2.4 miles)
• Domino's Pizza (3.8 miles)
• McDonald's (3.9 miles)
• Taco Bell (3.9 miles)

Hospitals

• USA Vein Clinics (0.3 miles)

Physicians

• Cobb Women's Center (0.4 miles)
• Wellstar Cobb 1700 Building (0.4 miles)
• Resurgens Orthopaedics (0.8 miles)
• Georgia Plastic & Reconstructive Surgery (1 miles)
• Smyrna Family Medicine (5.2 miles)
• Atlanta Behavioral Care (5.7 miles)
• Smyrna Eye Group (5.9 miles)

Pharmacies

• Walgreens (0.6 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (2.5 miles)
• Walgreens (3 miles)
• Mableton Pharmacy & Uniforms (3.1 miles)
• CVS Pharmacy (3.7 miles)

Cafes

• Starbucks (1.3 miles)
• Starbucks (4.2 miles)
• Rev Coffee (5.9 miles)
• Starbucks (6 miles)
• Starbucks (6.7 miles)
• Starbucks (7 miles)
• Starbucks ThD (7 miles)

Parks

• Hurt Road Park (1.3 miles)
• Southwest Baseball At Clarkdale Park (3.4 miles)
• Cobb Park (4.7 miles)
• Florence Rd. Trailhead Silver Comet Trail (5.6 miles)
• Laurel Park (6.3 miles)
• Sweetwater Creek State Park (7.5 miles)
• Lost Mountain Park (7.7 miles)

Places of Worship

• Linked UP Church (5.3 miles)
• Lithia Springs United Methodist Church (5.8 miles)
• Atlanta West Pentecostal Church (5.9 miles)

Transportation

• Signature Flight Support FTY - Fulton County Airport (7.5 miles)

Theaters

• Silverspot Cinema (7.8 miles)
• Movies 278 (7.9 miles)