Vincent Personal Care

Pros

• The organization is described as a gift to the community, with Chandra as a caring soul.
• Julissa Abraham and Laquita Ward are excellent, professional, and caring caregivers.
• Visiting Angels are a blessing for families needing elderly home care.
• Sue is dedicated and available for scheduling and communication seven days a week.
• The caregiving team goes beyond expectations, even handling household tasks as needed.
• Kimberly provides comforting support to families during difficult times.
• The Visiting Angels RN is a credit to the office, going above and beyond to answer questions.
• Ms. Ruffin is prompt, warm, and experienced, easing concerns for families.
• Peaches is sweet, bubbly, and attentive to the patient.
• Ashley Boese is highly caring and recommended.

Cons

• A reviewer warned against hiring the agency, stating they were left high and dry twice in one week due to staff calling out and replacements not being found.
• They were told by a home health professional that the agency did not have adequate staff, causing frustration and anxiety in finding an alternative.
• The reviewer described the agency as not dependable.

Review

Chandra and the team behind this organization have become a recognizable presence in the community for many families who need dependable, compassionate in-home care. The praise begins with a sense of gratitude for the people who show up ready to help and extends to the organization as a whole, which many describe as a genuine gift to those they serve. The voices here share a common thread: when care comes from people who truly care, it makes a lasting difference in daily life, especially during times when routines and independence feel fragile.

One of the standout experiences centers on day surgery, where Julissa Abraham and Laquita Ward stood out as especially comforting and professional. They were described as "angels" who brought both competence and warmth to the day-of-care process, making a procedure that can feel routine for caregivers into something reassuring and personal for the patient. Their professionalism was matched by the caregiver's gentle demeanor, and the overall impression was that the service was both effective and deeply human.

There are also stories of rough starts that ultimately resolve through clear communication and responsive action. In several accounts, families encountered initial bumps but found that the organization took those concerns seriously, addressed them promptly, and leaned into solutions. The common refrain is that once the team acknowledged the issues, they worked to set things right, and a caregiver or two emerged as a real "angel" - someone who not only did the job but brought encouragement and steadiness during a difficult time.

The care extended to a family with a 92-year-old mother who had a broken hip. This episode highlights the warmth and reliability that caregivers can bring to a crisis. Arianna and Linda were singled out for their kindness and skill, while the office support from Sue - particularly around scheduling - was described as excellent. What stood out was not only the care itself but the availability and responsiveness: Sue's team was accessible seven days a week, a level of dedication that gave the family confidence and a sense of ongoing support.

In a more acute scenario, one family described an emergency-related cascade that began with a memory-medicine reaction. The caregivers met them at the emergency room and followed the family home afterward, staying through the first evening and continuing for days. The team pitched in beyond the basics: some helped with household tasks, such as unloading a dishwasher, and the caregivers offered emotional comfort during moments of distress. The stories speak to a broad scope of commitment - from administrative staff like Ashley and Sue who ensured needs were met, to Kimberly who sat with a distressed mom during a meltdown. The sentiment of gratitude even extends to a wish for "100 stars," underscoring how deeply these moments affected the family.

Across many accounts, there is a recurring note of thankfulness for the people who make care feel personal and dependable. Families commend the RN staff for going above and beyond, and they emphasize how important it is to have clinicians who can both answer questions and provide reassurance. Several anecdotes point to the way the team's expertise and compassionate approach bring peace of mind, especially as families navigate aging and illness. The caregiving team is described as accessible, patient, and friendly, with the sense that they truly love the work they do.

A particularly poignant set of memories revolves around a second hospitalization - this time for pneumonia in a 91-year-old mother. In this case, Ms. Ruffin arrived with warmth and promptness that eased the family's anxiety, and Peaches was highlighted for attentiveness and a comforting presence. Angela, the RN who organized the initial contact, worked with Lori Bennett, also an RN, to ensure a seamless response to short-notice needs. The overarching impression is that when the team is able to mobilize quickly and coordinate well, the care feels steady, respectful, and deeply reassuring.

Several reviews emphasize the character of the organization's people - describing them as genuinely caring and willing to go the extra mile. A common thread is affection for the caregivers who consistently show up on time, answer questions, and adapt to changing circumstances. Stories about Bo as a dependable caregiver and Ashley as a capable, knowledgeable coordinator reinforce the sense that the team is cohesive, personable, and oriented toward the patient's comfort and dignity. The testimonials repeatedly frame Visiting Angels as a company whose staff make a real, positive impact in the home setting.

There is also a candid note about challenges in staffing that some families have encountered. One review urges prospective clients to proceed with caution, describing a period when the agency could not provide reliable replacements and left the family feeling abandoned or unsupported. The reviewer attributes this to a lack of adequate staff and emphasizes the emotional and practical toll of being left without coverage, especially during critical times. This voice serves as a counterpoint to the overwhelmingly positive stories, reminding readers that even well-regarded organizations can face real operational hurdles.

Nevertheless, several other voices center on individuals who consistently go the extra mile. Ashley Boese, in particular, is highlighted as one of the most caring people encountered, with appreciative families urging others to reach out to her when help is needed. The recurring message is that the human connection - the genuine care, the patience, the willingness to adapt to each family's rhythms - often makes the difference between a service that merely exists and one that truly supports a household in meaningful ways. The thread across the letters is clear: when the team shows up with warmth, competence, and a readiness to respond, families feel seen, supported, and hopeful.

Across these stories, the bottom line is a complex blend of gratitude, trust, and the real-world reality of caregiving. The organization is celebrated for its compassionate staff, dependable scheduling, and a willingness to stay engaged through emergencies and daily needs alike. At the same time, there is a sober acknowledgment that staffing challenges can undermine even the best intentions. The narratives together paint a portrait of a caregiving partner who can be a source of great relief and comfort, while also reminding families to ask hard questions about coverage and continuity when planning long-term in-home care.

This part of Augusta, Georgia offers a convenient location with various amenities within a short distance. There are several physicians and healthcare facilities nearby, including the University Hospital and Augusta Arthritis Center, providing easy access to medical services. Additionally, there are a variety of restaurants offering different dining options, such as seafood at Galle's Seafood and burritos at Nacho Mama's Burritos. The area also has pharmacies like Walgreens and CVS for medication needs. For leisure activities, there are cafes like Starbucks for socializing and parks like Riverview Park Activities Center for outdoor recreation. Overall, this part of Augusta provides a mix of healthcare services, dining options, and recreational activities that could make it a comfortable choice for senior living.

Physicians

• Christ Community Center (1.1 miles)
• Hanger Clinic: Prosthetics & Orthotics (2.7 miles)
• University Hospital Disease Management (2.7 miles)
• Medex Associates (2.7 miles)
• Augusta Arthritis Center (2.7 miles)
• Women's Health of Augusta (2.8 miles)
• Augusta Developmental Specialists (2.8 miles)

Restaurants

• Galle's Seafood (1.3 miles)
• Red Lobster (1.6 miles)
• Wendy's (1.7 miles)
• Popeyes Louisiana Kitchen (1.7 miles)
• Beamie's At The River (2.2 miles)
• Boll Weevil (2.2 miles)
• Nacho Mama's Burritos (2.3 miles)

Pharmacies

• Walgreens (2.4 miles)
• Walmart Pharmacy (3.1 miles)
• Walgreens (3.2 miles)
• CVS Pharmacy (3.3 miles)
• Kroger Pharmacy (3.4 miles)
• Medical Villa Pharmacy (3.5 miles)
• CVS Pharmacy (3.6 miles)

Hospitals

• University Hospital (2.9 miles)
• University Hospital Heart and Vascular Institute (3 miles)
• Univetsity Hospital POB II (3 miles)
• Georgia Cancer Center (3.1 miles)
• Children's Hospital Of Georgia (3.2 miles)
• Charlie Norwood VA Hospital Augusta (3.3 miles)
• Select Specialty Hospital Augusta (3.4 miles)

Cafes

• Starbucks (3.3 miles)
• Buona Caffe Artisan Roasted Coffee (4.1 miles)

Parks

• Riverview Park Activities Center (4.1 miles)
• Eisenhower Park (5.6 miles)

Places of Worship

• Amazing Grace Baptist Church (5.7 miles)

Transportation

• Daniel Field Airport (DNL) (5.8 miles)