DAVIS, GRACE K PCH

Pros

• Dr. Davis is touted as the best pediatrician in Augusta.
• She is assertive and goes the extra mile to keep children healthy, with a supportive staff.
• Families feel their children are loved and well cared for by Dr. Davis and her team.
• The practice has long-standing relationships with families, trusted for many years.
• Dr. Davis is professional, caring, and knowledgeable, with excellent rapport with both kids and parents.
• The staff are consistently described as friendly, courteous, and helpful, enhancing the overall experience.
• The office environment is child-friendly, clean, and welcoming.

Cons

• The staff were very nasty.
• The staff were money-hungry and unhelpful.
• They overbook patients, leading to consistently long wait times of at least an hour.
• The practice never called back about a pharmacy issue.
• The doctor was borderline rude on the phone.
• They left the patient waiting for weeks without a response.
• The medical assistant lacked professionalism and was rough with kids.
• The staff are terrible, rude, and unprofessional.
• Appointment scheduling caused confusion, prompting the patient to seek another doctor.
• The doctor was very rude, condescending, and did not know how to care for premature babies.
• She dismissed the child without the parent's knowledge, despite hospitalization.
• Dr. Rosa at the after-hours clinic is the worst and caused my son to have an asthma attack.
• The staff ignored messages and failed to return calls.
• The reviewer described the place as a joke and a waste of time.

Review

Dr. Davis has become a central figure for many families in Augusta who rely on her pediatric care as their trusted anchor for years. Across the reviews, there's a strong sense that she is deeply invested in her patients - from newborns to teens - with a family-centered approach that many parents describe as loving, warm, and genuinely concerned. Several families recount how Dr. Davis has been part of major life moments, from bringing four of their five children into the world to following them through more than a decade of growth and development. The consistent thread in these accounts is a belief that Dr. Davis cares about children not only as patients but as individual people, with a medical practice that feels like a close-knit, long-term relationship.

The praise for Dr. Davis is often paired with high marks for the staff. Many reviewers sing the praises of the office environment as friendly, supportive, and accommodating, noting that the staff remember families and treat kids with kindness. There are repeated mentions of front-office warmth, smooth care coordination, and a sense of "being loved" by the entire team - from the reception to the exam rooms. Some parents emphasize that their children feel safe and comfortable in this setting, which contributes to a positive overall experience and a willingness to trust the doctors and nurses with ongoing care. A number of families describe the staff as "amazing," "professional," and deeply respectful, creating an atmosphere that reinforces the sense of continuity and safety that long-term pediatric care can provide.

However, the picture is not uniformly glowing, and several parents point to practical frustrations that can color an otherwise favorable view of the practice. A recurring concern is overbooking and long wait times; one reviewer notes that the wait to be seen can stretch to an hour, a symptom some families associate with a high-volume schedule. These time pressures can strain the patient?provider interaction, especially on days when a child requires careful attention and parents need timely answers. Another area of tension revolves around administrative and billing processes, including Medicaid-related issues and communication gaps. Some families report challenges when insurance or Medicaid changes affected eligibility, leading to confusion about visits and billing expectations and, in at least one case, frustration over being asked to pay out of pocket or to wait for insurance reactivation.

Communication problems also surface in a subset of accounts. There are reports of difficulty getting timely updates from the office about prescription issues, including one parent who describes a prolonged back-and-forth with a pharmacy and an appearance of being bounced between the pharmacy, the office, and the doctor without resolution. In another instance, a reviewer describes a phone encounter with a doctor that felt abrupt or dismissive, leaving them unsure how to proceed with a medication concern. Add to that complaints about follow-up communication - such as missed return calls or unclear status updates - and the pattern suggests that while clinical care is valued, operational processes can undermine the overall experience for some families.

Within the cadre of positive reviews, a few sharp caveats stand out. Some parents recount negative interpersonal experiences with certain staff members or a specific medical assistant who they felt did not display appropriate professionalism or gentleness with children. There are also harsher narratives that criticize the temperament or bedside manner of particular team members, including one account that describes the staff as rude or condescending and another that contrasts the supportive doctor with a less favorable impression of the surrounding team. One extended personal account centers on a difficult encounter with a preterm baby, accusing the provider of dismissiveness and a lack of empathetic care, which can be especially distressing for parents navigating the complexities of premature infant care.

There is also a sense of ambiguity about after-hours alternatives. Some reviewers praise Dr. Davis for the depth of care and consistent warmth, while others single out the after-hours clinic and a specific physician there, Dr. Rosa, as less satisfactory. In these voices, the comparison highlights a preference for the primary practice's approach and warns that experiences at the after-hours clinic may differ, including perceptions about attentiveness and the overall quality of care during off-peak times. This split further underscores that patient experience can vary by provider and setting even within the same broader pediatric network.

Taken together, the collection of voices presents a complex portrait of a practice that many families trust deeply and rely on for long periods. Dr. Davis is portrayed as a compassionate, knowledgeable, and steadfast pediatrician who forms lasting bonds with children and their families. The staff are frequently described as kind, welcoming, and accommodating, creating an environment that many parents believe supports their children's well-being. Yet the guest reviews also tell a cautionary tale about the realities of managing a busy pediatric clinic: wait times, insurance and billing hurdles, communication gaps, and occasional concerns about staff professionalism can overshadow the otherwise positive clinical care. For families weighing their options, this mix of admiration and critique suggests that while Dr. Davis remains a highly trusted choice for many, prospective patients may want to ask about current wait times, clarify billing and insurance practices, and discuss communication preferences to ensure the experience aligns with their expectations.

In the end, the prevailing sentiment for many families is one of loyalty and gratitude. For those who have depended on Dr. Davis for years, the doctor's warmth, reliability, and a sense of being truly cared for often outweigh the occasional hiccups in administrative processes. The stories reflect a community anchored by a physician who has played a pivotal role in children's lives, reinforced by a staff that, for many, enhances the sense of security and comfort. Yet for some, frustrations with wait times, billing, and specific staff interactions have prompted a search for alternatives. The overarching takeaway is that Dr. Davis remains a prominent and trusted figure in Augusta's pediatric care landscape, beloved by many families while also presenting opportunities for improvements in operations and communication to better serve all patients.

This area of Augusta, Georgia offers a variety of amenities and services that may be appealing to seniors looking for a comfortable and convenient place to live. With a selection of restaurants offering seafood, fast food, and casual dining options within close proximity, residents can enjoy a variety of culinary experiences. Additionally, there are several healthcare facilities nearby, including physicians' offices specializing in various areas such as disease management and orthotics. For medication needs, there are several pharmacies located within a few miles radius. In case of emergencies or specialized medical care, multiple hospitals are conveniently situated in the vicinity. Residents can also enjoy some leisure time at nearby cafes for coffee or parks for outdoor activities. Overall, this area provides a blend of essential services and recreational opportunities that cater to the needs and preferences of seniors.

Restaurants

• Galle's Seafood (0.1 miles)
• Red Lobster (0.6 miles)
• Wendy's (0.6 miles)
• Popeyes Louisiana Kitchen (0.6 miles)
• Beamie's At The River (1.4 miles)
• Nacho Mama's Burritos (1.5 miles)
• Boll Weevil (1.5 miles)

Physicians

• Christ Community Center (0.6 miles)
• University Hospital Disease Management (1.6 miles)
• Hanger Clinic: Prosthetics & Orthotics (1.6 miles)
• Medex Associates (1.7 miles)
• Augusta Arthritis Center (1.7 miles)
• Women's Health of Augusta (1.7 miles)
• Augusta Developmental Specialists (1.7 miles)

Pharmacies

• Walgreens (1.3 miles)
• CVS Pharmacy (2.3 miles)
• Medical Villa Pharmacy (2.4 miles)
• Walmart Pharmacy (3 miles)
• Walgreens (3.1 miles)
• Kroger Pharmacy (3.3 miles)
• Summerville Pharmacy (3.8 miles)

Hospitals

• University Hospital (1.8 miles)
• University Hospital Heart and Vascular Institute (1.8 miles)
• Georgia Cancer Center (1.9 miles)
• Univetsity Hospital POB II (1.9 miles)
• Children's Hospital Of Georgia (2.1 miles)
• Charlie Norwood VA Hospital Augusta (2.2 miles)
• Select Specialty Hospital Augusta (2.4 miles)

Cafes

• Buona Caffe Artisan Roasted Coffee (2.9 miles)
• Starbucks (3.1 miles)

Parks

• Riverview Park Activities Center (3.4 miles)
• Eisenhower Park (5 miles)

Transportation

• Daniel Field Airport (DNL) (4.6 miles)