AccordCare - Augusta, GA

Pros

• One reviewer had a positive experience with the company's quick response and ability to send suitable caregivers.
• Another reviewer would recommend the company's services to other families based on their successful matches with caregivers.
• A caregiver replacement was promptly arranged by the company after receiving feedback from a customer, indicating a proactive approach to addressing concerns.

Cons

• The company never has coverage and the aides often make excuses or leave early.
• Some of the aides show up smelling like alcohol or don't show up at all.
• The office doesn't answer the phone most of the time, indicating poor communication.
• The company hires lazy and incompetent aides, leading to dissatisfaction among clients.
• The company is unprofessional, only interested in making money and disregarding clients' needs.
• They try to talk clients out of leaving, showing a lack of concern for their satisfaction.
• The state should be called in to investigate this company as it is considered trash.
• There was a caregiver who didn't fit well with one client, but the office responded promptly by sending suitable replacements.
• Despite promising to send another home care professional, the company failed to do so and did not fulfill their commitment.

Review

One home care company in Augusta, GA is facing criticism for its lack of consistent coverage and the unprofessional behavior of its aides. According to one reviewer, the company rarely has coverage and when they do, aides often make excuses not to come or leave early. Some even show up smelling like alcohol, while others simply don't show up at all. The office also fails to answer phone calls most of the time, adding to the frustration experienced by clients.

This lack of professionalism has led to several challenges for families relying on the company's services. Another reviewer shares that their mother has had multiple encounters with lazy and incompetent aides. The constant turnover in caregivers has been a source of concern and disappointment for this family. Given these experiences, they strongly advise against recommending this home care company to anyone in Augusta.

The negative sentiments towards this particular company continue as another reviewer expresses their dissatisfaction with its operations. They believe that the company hires just about anybody without proper screening or consideration for client satisfaction. This lack of professionalism deeply troubles them, and they go as far as suggesting that the state authorities should intervene and investigate this "piece of trash" business.

However, amidst these negative reviews, there is a contrasting experience shared by one satisfied customer. They mention encountering issues with just one caregiver who didn't connect well with their sister. However, upon notifying the office about this problem, immediate action was taken. The company swiftly replaced the caregiver with others who were a better fit for their needs. This positive experience led this individual to recommend the home care services to other families seeking support.

Despite this positive feedback, another reviewer details a disappointing encounter with the home care service provider. After hiring an aide through the company but finding them unsuitable for their needs, they decided to terminate their contract with that individual and requested a replacement. Unfortunately, despite assurances from the office that someone new would be sent out, no further assistance was provided. As a result of this lack of follow-through, they do not recommend this service.

In summary, this home care company in Augusta, GA is facing significant criticism for its inconsistent coverage and unprofessional behavior of its aides. Multiple reviewers have expressed frustration over aides not showing up or leaving early, some even smelling like alcohol. The office's failure to answer phone calls further exacerbates the issues faced by clients. Though one reviewer had a positive experience with the company's prompt response in addressing caregiver concerns, another was left disappointed when they were promised a replacement aide but received none. Overall, these mixed reviews indicate a need for improvements in reliability and professionalism within this particular home care company.

This part of Augusta, Georgia, offers convenient access to essential services such as pharmacies, medical facilities, restaurants, and hospitals within a short distance. With multiple pharmacies like Walgreens and CVS nearby, seniors can easily access their medications and healthcare needs. The area also boasts reputable physicians specializing in various fields such as weight management, arthritis treatment, and women's health. For dining options, there are popular chains like Popeyes Louisiana Kitchen and Red Lobster available. Additionally, the proximity to hospitals like University Hospital and the Charlie Norwood VA Hospital ensures that seniors have easy access to quality healthcare services. Overall, this neighborhood provides a range of amenities and services that cater to the needs of older adults looking for a comfortable living environment in Augusta.

Pharmacies

• Walgreens (0.6 miles)
• Medical Villa Pharmacy (1.3 miles)
• CVS Pharmacy (1.3 miles)
• Summerville Pharmacy (2.6 miles)
• Augusta Uptown VAMC Pharmacy (3 miles)
• Walmart Pharmacy (3 miles)
• Walgreens (3 miles)

Physicians

• University Hospital Disease Management (0.6 miles)
• Medex Associates (0.8 miles)
• Augusta Arthritis Center (0.8 miles)
• University Weight Management/Bariatric Surgery (0.8 miles)
• Women's Health of Augusta (0.8 miles)
• Augusta Developmental Specialists (0.8 miles)
• Hanger Clinic: Prosthetics & Orthotics (0.9 miles)

Restaurants

• Popeyes Louisiana Kitchen (0.8 miles)
• Red Lobster (0.8 miles)
• Wendy's (0.8 miles)
• Bojangles' Famous Chicken 'n Biscuits (1.1 miles)
• Nacho Mama's Burritos (1.1 miles)
• Soy Noodle House (1.1 miles)
• Whiskey Bar Kitchen (1.1 miles)

Hospitals

• University Hospital Heart and Vascular Institute (0.8 miles)
• Georgia Cancer Center (0.8 miles)
• University Hospital (0.8 miles)
• Univetsity Hospital POB II (1 miles)
• Children's Hospital Of Georgia (1 miles)
• Charlie Norwood VA Hospital Augusta (1.2 miles)
• Select Specialty Hospital Augusta (1.4 miles)

Cafes

• Buona Caffe Artisan Roasted Coffee (1.7 miles)
• Starbucks (3.1 miles)

Parks

• Riverview Park Activities Center (2.8 miles)
• Eisenhower Park (4.3 miles)

Transportation

• Daniel Field Airport (DNL) (3.4 miles)