1909 Central Avenue, Augusta, GA 30904
For more information about senior living options: (866) 208-4318
Overall Review of True Care
Pros
TRU Care provides loving and attentive care for residents.- The staff are incredibly kind and patient, always going the extra mile to ensure comfort.
- The facility is clean, well maintained, and feels like a real home with plenty of activities.
- Liz is professional, knowledgeable, caring, and demonstrates great empathy for others.
- Liz handles emergencies promptly and trains her staff to uphold professionalism and compassion.
- Liz's homes are neat, clean, and organized, with clients who appear well-groomed and happy.
- The facility is a valuable asset to the community and is recommended to others.
Cons
The owner is accused of shorting people money, being nasty toward the elderly, and the facility supposedly has roaches.- The environment is described as not a great place for old people, and readers are advised not to send their family members there.
- The reviewer notes that when she called, the lady would not identify herself and hung up abruptly.
- The place is labeled a cesspool of disgrace, with a warning to keep loved ones away.
- The staff are described as liars by the reviewer.
Review
True Care in Augusta, GA is best suited for families who want a warm, home-like assisted living experience where staff appear genuinely attentive and residents stay engaged through activities. It’s a fit for those who value daily kindness, consistent cleanliness, and a sense of personal connection with caregivers, even if the facility’s leadership and operations require closer scrutiny. Those who need a highly formalized, corporate-style environment with flawless transparency may want to consider alternatives. This community rewards families who prioritize warmth and day-to-day safety over a pristine, impeccably managed brand with no room for missteps.
The strongest positives center on the human side of care. Reported interactions describe staff as patient, compassionate, and willing to go the extra mile to ensure comfort. When the setting works, the atmosphere feels like a real home: clean, orderly, and with plenty of activities that help residents stay engaged and socially connected. Specific staff leadership is highlighted as a standout, with one administrator singled out for professional, empathetic service and for mentoring the team toward consistent competence. For families who place a premium on personal attention and cheerful daily routines, these elements can translate into meaningful peace of mind.
However, the most consequential dimmer on this picture is a pattern of serious concerns about ownership, accountability, and facility conditions. Several reviews accuse the owner of financial improprieties or harsh, unacceptable behavior toward residents, and at least one account describes the environment as unsafe due to roaches. Communication gaps appear frequently, including complaints about unhelpful or abrupt responses when inquiries are made. When these issues surface repeatedly, they cast a shadow over even the strongest care moments, feeding worry about whether the staff can consistently deliver reliable, well-supervised care.
The key pros, kind staff, a home-like setting, and daily engagement, do offset some anxiety for families who already have a trusted point of contact on site and who can maintain close oversight. A care environment that feels personal can reduce agitation for residents who thrive on familiar routines and attentive volunteers. Yet these positives do not fully compensate for the more troubling themes around financial integrity and operational transparency. In practical terms, the presence of roach-related concerns and accusations about ownership undermine the foundational trust needed to accept long-term placement without ongoing, rigorous monitoring.
If considering True Care, the prudent path is deliberate due diligence rather than a quick acceptance. Prospective families should demand a transparent accounting of current ownership and staffing structures, a recent pest control report, and a clear plan for ongoing facility maintenance. A comprehensive tour should include conversations with multiple caregivers, and, ideally, with other families currently residing there to gauge consistency in experience. Request a copy of service contracts, pricing, and any recent regulatory or safety inspections, and verify that there is an open channel for complaint resolution that is actually acted upon.
Ultimately, this community can be a viable option for families who are prepared to supervise and verify every facet of operations and who prioritize the caregiving mindset above all else. The risk lies in the combination of potentially unstable leadership signals and concrete red flags about cleanliness and financial conduct. For families unwilling or unable to invest that level of ongoing oversight, alternatives that offer more transparent governance and more consistent safety records will likely deliver greater peace of mind. The decision should hinge on the comfort level with ownership accountability, the ability to conduct proactive checks, and the weight given to personal, caregiver-driven care versus higher-level assurances.
11 resident community capacity
Assisted Living
Board and Care Home
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Bush (7 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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