Several families say it can be hard to reach staff by phone or during scheduled communication attempts.
Some reviewers describe long waits or no answer when calling, including for requests and follow-ups. A few also mention trouble coordinating communication, such as delayed responses during a planned video call. One reviewer also criticizes the lack of phone response in the context of care and administration follow-through.
caveat5 reviews mention this
Serious concerns about care quality
Multiple reviews raise grave concerns about neglect, rough handling, and outcomes after admission.
A handful of reviewers describe incidents they interpret as abuse or neglect, including reports of rough handling and injuries. Other negative comments cite worsening condition after rehab, with concerns such as sores, skin issues, and limited communication with family. One reviewer also describes medication-related concerns and calls for investigation, while another alleges mistreatment of disabled residents.
common4 reviews mention this
Rehabilitation and therapy support
Reviews frequently mention rehab and therapy as a key part of the experience.
Several families describe positive rehab outcomes, including therapy that went well after surgery and staff in the PT area helping residents regain mobility. One reviewer also notes that exercises were supported even when getting to the therapy room was difficult. On the other side, at least one reviewer says their loved one left rehab worse than they arrived, citing multiple health concerns and limited communication afterward.
common3 reviews mention this
Activities can help engagement
Residents appear to have activities aimed at engagement, including events and community programming.
Some reviewers highlight that residents were kept involved through events, with at least one describing fun-filled happenings tied to mental wellness. Another reviewer mentions a specific community event, and a separate comment praises the library and concerts during summer. While these mentions are positive, other reviews focus heavily on care concerns and communication issues, suggesting the activity experience may not be consistent for everyone.
common2 reviews mention this
Food quality gets mixed but positive notes
Food shows up in reviews as a point families notice, with some comments specifically calling it good.
At least a couple of reviewers directly comment on meals, including one saying the food was good and another saying a relative loves the food. These notes suggest dining can be a pleasant part of the stay for some residents, even though other reviews center on care and responsiveness concerns rather than food.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
126 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Bush (8 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Restaurants
The 8595 (0.1 miles)
Waffle House (0.9 miles)
S & S Cafeteria (0.9 miles)
Krystal (1 miles)
French Market Grille (1.3 miles)
McDonald's (1.4 miles)
Bojangles' Famous Chicken 'n Biscuits (1.4 miles)
Physicians
Doctor's Walk-In Clinic (0.5 miles)
Augusta Women's Center (0.6 miles)
Academy of Women's & Children's Health (0.7 miles)
Santo Nino Pediatric Clinic PC (0.8 miles)
Women's Health of Augusta (0.9 miles)
Family Medicine Associates of Augusta III MD (0.9 miles)
Pruitthealth - Augusta Hills on seniors.fyi includes 11 photos including images showing interior, bedroom, windows, lighting, building, entrance, landscaping, healthcare, and more.
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Office, Reception, and Workspace
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