Pruitthealth - Augusta Hills

Pros

• The facility was very clean, contributing to a pleasant environment for rehabilitation.
• The staff at PruittHealth - Augusta Hills were described as professional and accommodating.
• Residents received assistance with exercises in their rooms when needed, demonstrating a caring approach to individual patient needs.
• The food provided at the facility was reported to be good and satisfactory by residents.
• Despite some interpersonal challenges with the administrator, the overall experience at the facility was positive from a rehabilitation standpoint.

Cons

• The staff handling residents, including changing and bathing, are not qualified.
• A resident suffered a fractured hip due to rough handling by aides.
• A resident received a one-inch gash on their arm caused by an aide's long fake fingernails, which should be against the rules.
• A ground floor window frame was bent and remained unfixed for nearly two weeks after being reported, posing a security issue.
• One of the bed railings for a fall-risk resident would not stay up and took about a week to replace after being reported.
• An ambulance mistakenly removed a resident for a non-existent doctor's appointment, highlighting a significant lack of responsibility from the facility.
• Pruitt is acquiring many nursing homes in the area, making it harder to find suitable care options.

Review

The experiences shared about the PruittHealth facilities, particularly regarding care and safety practices, highlight significant concerns that prospective residents and their families should be aware of. One reviewer expressed deep dissatisfaction with the level of care provided at one of Pruitt's nursing homes. They detailed alarming incidents involving inadequate staff qualifications and negligence that led to serious consequences for their loved one. The reviewer's mother entered the facility with a fractured hip, which was overlooked by the staff for several days until her doctor discovered the injury. This oversight raised questions about the competency of the aides responsible for her care, as it could only have occurred due to rough handling—something the reviewer personally witnessed alongside their mother's roommate.

Compounding these issues was an incident where the reviewer’s mother suffered a one-inch gash on her arm, allegedly caused by an aide who disregarded safety protocols concerning personal grooming. The reviewer noted that all aides caring for their mother had long fake fingernails—potentially dangerous when assisting patients—and suggested this practice violated regulations designed to ensure patient safety. Such apparent neglect raises serious concerns about training and adherence to industry standards among staff members tasked with daily personal care.

Additionally, the physical environment of the facility contributed to anxiety regarding their loved one's well-being. The reviewer found a bent window frame in their mother's ground-floor room that prevented it from locking properly—a significant security risk that went unaddressed for nearly two weeks after being reported. Similarly disturbing was a malfunctioning bed railing intended to protect their mother from falls, which took a week to replace despite her being identified as a fall risk. These issues point toward systemic failures in both maintenance and response protocols within the facility.

Perhaps most distressing was an instance where emergency medical services mistakenly transported the reviewer’s mother out of the facility to attend an appointment she did not have—instead taking another patient altogether. This blunder was met only with an apology from staff involved, suggesting a troubling lack of accountability and attention to detail in critical situations affecting resident health and safety.

In contrast, there were some commendable reports regarding other PruittHealth locations, such as PruittHealth - Augusta Hills. One individual who underwent rehabilitation there reported positive experiences overall, noting that the facility maintained cleanliness and employed professional staff who provided quality care. They specifically highlighted good food offerings and described how physical therapy sessions were tailored around individual needs—even accommodating those unable to reach communal exercise areas due to illness or mobility challenges.

However, even within this more favorable account lay tensions: while rehabilitation exercises were generally enjoyed by this patient, they had conflicts with administration over smoking policies related to new residents who were former smokers themselves after extended hospital stays. Despite these disputes with management, this review indicated satisfaction with most aspects of care received during recovery time at this particular facility.

Ultimately, potential residents or families seeking placement in Pruitt-owned facilities are urged to conduct thorough research and consider these mixed accounts carefully before making decisions about care options in nursing homes across Augusta and surrounding areas. As larger entities like Pruitt absorb smaller healthcare providers, understanding existing reputations becomes vital—it is increasingly essential for families seeking suitable environments for loved ones requiring specialized assistance or rehabilitation services amidst concerns over inadequate staffing practices or potential hazards inherent within certain establishments.

Restaurants

• The 8595 (0.1 miles)
• Waffle House (0.9 miles)
• S & S Cafeteria (0.9 miles)
• Krystal (1 miles)
• French Market Grille (1.3 miles)
• McDonald's (1.4 miles)
• Bojangles' Famous Chicken 'n Biscuits (1.4 miles)

Physicians

• Doctor's Walk-In Clinic (0.5 miles)
• Augusta Women's Center (0.6 miles)
• Academy of Women's & Children's Health (0.7 miles)
• Santo Nino Pediatric Clinic PC (0.8 miles)
• Women's Health of Augusta (0.9 miles)
• Family Medicine Associates of Augusta III MD (0.9 miles)
• Georgia Dermatology (0.9 miles)

Cafes

• Buona Caffe Artisan Roasted Coffee (0.7 miles)
• Starbucks (3.2 miles)
• Starbucks (3.4 miles)

Pharmacies

• Summerville Pharmacy (0.9 miles)
• Medical Villa Pharmacy (1 miles)
• CVS Pharmacy (1.2 miles)
• Augusta Uptown VAMC Pharmacy (1.3 miles)
• Walgreens (1.6 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.3 miles)

Hospitals

• University Hospital Summerville (0.9 miles)
• Select Specialty Hospital Augusta (1.1 miles)
• Charlie Norwood VA Hospital Augusta (1.2 miles)
• Charlie Norwood VA Medical Center (1.3 miles)
• Children's Hospital Of Georgia (1.3 miles)
• Georgia Cancer Center (1.5 miles)
• Univetsity Hospital POB II (1.5 miles)

Transportation

• Daniel Field Airport (DNL) (1.6 miles)

Parks

• Riverview Park Activities Center (2 miles)
• Eisenhower Park (2.8 miles)

Theaters

• GTC Riverwatch 12 Cinemas (3.2 miles)