1769 Tamarind Way, Augusta, GA 30906
For more information about senior living options: (844) 490-3973
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Akima is described as the best, helpful, caring, and trustworthy aide. The staff are very respectful and caring, and they provide detailed reports when asked. Management is praised for excellent care and compassionate leadership. The staff are professional and courteous, and they are in tune with patients and employees. The staff are amazing with exceptional care and consideration. The facility is led by amazing management that genuinely cares about the people they serve. The staff are described as angels in their approach to care. The staff are knowledgeable and consistently considerate; nurses are on time, patient, attentive, and responsive to needs. The company is praised for its great staff and supportive service. Some employees go out of their way to please clients and families. The staff and caregivers generally provide positive experiences. The staff team caring for a family member provided reassurance, followed up with professionalism, and helped restore hope.
The staff are described as unprofessional and incompetent. Caregivers are not timely or reliable, with missed visits and poor communication about replacements. The office staff and management are often rude, unresponsive, and clueless. Clients are told the veteran is their own responsibility, implying a lack of support. There are repeated reports of late arrivals or no-shows with no timely updates. There are incidents of confrontational phone calls and miscommunications about care plans. Promises made by the company are empty and lack professionalism. Several reviewers say not to hire this company and even suggest it should be shut down. Families feel ignored or dismissed, with little accountability from leadership.The collection of experiences shared about this home care provider paints a landscape with sharp contrasts. On one side, there are heartfelt endorsements of specific aides and the general character of some staff, and on the other, a torrent of complaints about management, communication gaps, and reliability that leave families worried about whether their loved ones are receiving consistent and respectful care. Several reviewers describe moments of compassion and professionalism from individual caregivers, while many others recount dysfunction that undermines trust.
Some of the most troubling passages focus on the demeanor and behavior of the office staff and certain managers. One reviewer uses a harsh, pointed critique of what they see as a pervasive attitude: "the staff is the whitest of the worst," and they recount a caregiver who allegedly described the team as "stupidity" during a phone conversation. There are equally strong accounts of confrontation with management, including an instance where a manager, Kelly, allegedly told the caller that "my father is my responsibility" before hanging up the phone. The frustration is compounded by scheduling and contact issues: phones are placed on "ring only" mode after business hours, and calls about service expiration are made too close to the deadline, leaving families with little time to respond. The impression left is of a process that can feel adversarial and opaque, with frontline caregivers sometimes caught in the middle of a strained administrative system.
A recurring theme is the lack of clarity about who is supposed to be coordinating care. Families report being unable to identify their loved one's case manager at the VA, and the organization's internal lines of responsibility seem murky. The fear and confusion are amplified by reports that executive leadership is unreachable or unresponsive. One reviewer notes that the Executive Director, Jody, promised to be available for assistance but has not answered calls since providing a direct number. In response to these gaps, some families say they intend to complete VA-sent surveys to flag the discrepancies and ensure the case manager is held accountable. The sense conveyed is that families must navigate a brittle system with inconsistent points of contact and unpredictable follow-through.
Against the backdrop of these criticisms, a handful of reviews highlight positive, even glowing experiences with particular caregivers. One caregiver named Akima is singled out as "the best" among aides, described as helpful, caring, and trustworthy, with the reviewer expressing genuine appreciation for her. Beyond that, several reviews emphasize consistently respectful and caring staff, with promises of detailed reports and dependable communication about a family member's condition. Phrases like "Very respectful and caring staff," "nurses are on time, patient, attentive, and caring of patient's needs," and "amazing staff with amazing management that actually care" recur in multiple accounts. A common thread in these positives is the emphasis on reliable, compassionate care and thorough, transparent updates about a loved one's status.
Another cluster of comments focuses on the perceived professionalism and dedication of some teams, noting that care delivery can be professional and comforting. Statements such as "very professional and courteous," "in tune with patients and employees," and "the care and consideration here is unmatched" illustrate that, for some families, the provider delivers the kind of care they hoped to receive. Several reviewers recount feelings of relief and gratitude when their loved ones received consistent attention, and they acknowledge that certain staff members went above and beyond in terms of responsiveness and support. These messages suggest that, when functioning well, the service can be a lifeline during challenging times.
However, the negative feedback is persistent and emphatic. Reviews describe a pattern of poor reliability: aides who arrive late, occasionally not at all, with little or no communication about delays or replacements. Some families recount repeated changes in aides with little advance notice, leaving them to manage scheduling and care shifts on their own. Others blame the company for a broader cultural problem - empty promises, frequent staff turnover, and a management team that seems out of touch with the realities of daily home care. The sense conveyed is that the organization gives the appearance of being capable, but repeatedly fails to deliver consistent, dependable service, eroding trust and leaving families to fill in the gaps.
Additional negative observations touch on the appearance and conduct of personnel, and on the behavior of the office staff. One review notes a shortage of uniformed workers, and another describes an aide who smelled of a "cigar lounge" and wore attire deemed inappropriate. There is also a troubling incident involving a staff member named Courtney, described as a "nightmare" by one family member for her confrontational call with a grandmother about care obligations. Although management later followed up and confirmed some details, the episode illustrates how miscommunication can escalate into conflicts that affect the overall perception of care. The condensation of these experiences leads some families to conclude that the organization is bloated with broken processes and unskilled administration.
In the end, the narrative is a mosaic of praise and protest. For some families, the provider can be a source of genuine relief, thanks to caring aides, responsive caregivers, and hopeful moments of competence. For many others, the experience is marred by late or missing visits, unclear case management, and a sense that promises outpace delivery. This inconsistency appears to be the defining feature of the service in these accounts. If you are considering this company, preparation is essential: seek explicit confirmation of a dedicated case manager, insist on written care plans and schedules, request dependable back-up coverage, and maintain careful records of all communications. And for those navigating VA affiliations, it may be prudent to request transparent channels of contact and escalation paths to ensure that your loved one's care remains the top priority, even when the administrative wheels groan under pressure.
2 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Bush (3 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Ross Live In Care in Augusta, GA is a board and care home that offers personalized and attentive care for seniors who require assistance with daily living activities. Our community provides a comfortable and fully furnished environment where residents can feel at home.
Our amenities include a dining room where delicious and nutritious meals are served, ensuring that residents' dietary needs and restrictions are catered to. The housekeeping services keep our community clean and well-maintained, while the outdoor space and garden provide a serene setting for relaxation and socialization.
At Ross Live In Care, we understand the importance of staying connected, which is why we offer telephone services and Wi-Fi/high-speed internet access to keep residents connected with their loved ones.
Our dedicated caregivers provide assistance with activities of daily living such as bathing, dressing, and transfers, ensuring that each resident's individual needs are met. Coordination with health care providers is also available to ensure seamless communication between our staff and external medical professionals.
For residents with specific dietary requirements or restrictions, our community caters to special diets, including diabetes diets. Meal preparation and service are provided to ensure that residents receive nourishing meals tailored to their needs.
Transportation arrangement for medical purposes as well as transportation to doctors' appointments is available for convenience and accessibility. Additionally, nearby parks, pharmacies, physicians, restaurants, places of worship, hospitals, and transportation options ensure that our residents have easy access to various amenities in the surrounding area.
In addition to providing necessary care services, we also offer scheduled daily activities to promote engagement and enhance overall well-being among our residents.
At Ross Live In Care in Augusta, GA, our focus is on providing compassionate care in a warm and inviting environment where seniors can thrive in their golden years.
Ross Live In Care is located at 1769 Tamarind Way, Augusta, GA 30906 in Richmond County, Georgia
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