Information last verified:
1769 Tamarind Way, Augusta, GA 30906
For more information about senior living options: (844) 490-3973
The staff are very respectful and caring. They consistently provide very detailed reports when asked about a family member. The management and care are excellent, and families are highly pleased. The staff are amazing, and the care and consideration are unmatched. The staff here are angels. The staff are knowledgeable, on time, and attentive to patients’ needs. Aides are helpful, caring, and trustworthy. The process is made easy by the dedication and professionalism of the staff. Their care keeps families happy and hopeful.
The staff is perceived as among the worst, treating caregivers as though they are incompetent. Crystal referred to the staff as stupid during a phone call. They yelled at the reviewer for asking who the father’s case manager was. They waited two days before the service expiration to call and left a voicemail late in the day. They put their phones in ring-only mode after 3:30 pm, so people cannot reach them. The manager told the reviewer that the father was their responsibility before slamming the phone down. The reviewer warns others to avoid this company at all costs. The Executive Director has not answered the phone, giving the impression of no support. The office and caregiving staff are unprofessional, with poor communication. Caregivers often do not call if they cannot make it; it’s a constant guessing game whether anyone shows up. They repeatedly fail to show up on time or at all, and communication is very poor. They have frequently changed aides, and many aides arrive late or do not show up.Ross Live In Care is best suited for families that want intimate, one-on-one in-home caregiving and are willing to tolerate some administrative rough edges in exchange for genuinely compassionate, capable aides who can become a trusted part of daily routines. When a dependable caregiver is consistently matched to a loved one, daily tasks, personal care, and emotional support can feel seamless and reassuring. This agency often earns praise for the bedside manner and practical competence of individual aides, and for families who prioritize a human connection over flawless scheduling, the care quality can be a meaningful value. The model works best when the focus stays on stable, long-term relationships with a few dedicated caregivers rather than a rigid, fully standardized care system.
Those who should consider alternatives are families for whom reliability and professional, proactive office management are non-negotiables. A recurring theme in the reviews is not the absence of good caregivers, but inconsistencies in scheduling, communication, and accountability from management and office staff. If a family cannot tolerate late arrivals, missed visits, or the need to repeatedly chase updates, other providers with more consistent staffing and clearer escalation procedures are likely a better fit. Additionally, those relying on a VA contract should enter with clear expectations about the level of coordination and responsiveness, because experiences there are mixed and the perception of support can hinge on the person answering the phone in the office.
The strongest positives center on the caregivers themselves. Several aides are described as respectful, attentive, and trustworthy, with caregivers who provide detailed, reliable reports and genuinely connect with loved ones. A particularly capable aide can transform daily care into a calm, dignified routine, and many families note that staff professionalism and empathy set a high standard for personal care. The presence of on-time nurses and consistently caring involvement further reinforces that, when the right person is in the home, the quality of care can be exceptional. These strengths show the potential for excellent in-home support when staffing is stable and consistently matched.
Yet the main drawbacks loom large when it comes to day-to-day operations. The most persistent concerns involve communication breakdowns, late or missed visits, and staff turnover that forces families to repeatedly re-explain needs and preferences. Negative interactions with office personnel, ranging from curt responses to outright unprofessional conduct, undercut trust and make care coordination stressful. Several reviews recount experiences of being told one thing by management and facing a different reality on the ground, including difficulty reaching case managers or after-hours guidance. Taken together, these issues erode the reliability essential to long-term at-home care.
In weighing pros and cons, the positive impact of a strong, compassionate aide does not fully offset the systemic scheduling and communication challenges. When a dependable caregiver is present, families are buoyed by quality care; but the uncertainty of who will attend, when they will arrive, and how concerns will be addressed creates risk, especially for individuals with complex medical needs or fragile health. The best-case scenario is a stable match with one or two caregivers who stay for the long haul, paired with a responsive point of contact who communicates clearly and exists to support families, not frustrate them.
For families moving forward, a practical playbook helps reduce risk: insist on a dedicated case manager with direct lines of contact, and request written care plans that specify who will visit, at what times, and what interventions are expected. Seek a trial period to verify reliability before committing long term, and demand backup caregivers to cover inevitable vacations or illnesses. Confirm a predictable escalation path for missed visits and ensure documentation of all communications and changes in care. Finally, verify the agency’s approach to coordinating with external entities (such as VA benefits) and obtain references from similar family situations to gauge consistency across different staff and shifts. This approach yields clarity in decision making and minimizes exposure to the most disruptive weaknesses.
Bottom line: Ross Live In Care provides strong, compassionate care when the stars align, an attentive aide, a stable caregiver pair, and responsive office communication. For families who prize personal connection and are willing to navigate occasional administrative friction, it can be a very good fit. For those where reliability and professional, proactive management are essential from day one, exploring alternatives, especially providers with proven, consistent scheduling and stronger frontline coordination, will likely save time, stress, and worry in the long run. The right choice hinges on securing a dependable caregiver stable enough to build trust, with a commensurate system in place to keep scheduling, updates, and problem-solving consistently reliable.
2 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Bush (3 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Ross Live In Care in Augusta, GA is a board and care home that offers personalized and attentive care for seniors who require assistance with daily living activities. Our community provides a comfortable and fully furnished environment where residents can feel at home.
Our amenities include a dining room where delicious and nutritious meals are served, ensuring that residents' dietary needs and restrictions are catered to. The housekeeping services keep our community clean and well-maintained, while the outdoor space and garden provide a serene setting for relaxation and socialization.
At Ross Live In Care, we understand the importance of staying connected, which is why we offer telephone services and Wi-Fi/high-speed internet access to keep residents connected with their loved ones.
Our dedicated caregivers provide assistance with activities of daily living such as bathing, dressing, and transfers, ensuring that each resident's individual needs are met. Coordination with health care providers is also available to ensure seamless communication between our staff and external medical professionals.
For residents with specific dietary requirements or restrictions, our community caters to special diets, including diabetes diets. Meal preparation and service are provided to ensure that residents receive nourishing meals tailored to their needs.
Transportation arrangement for medical purposes as well as transportation to doctors' appointments is available for convenience and accessibility. Additionally, nearby parks, pharmacies, physicians, restaurants, places of worship, hospitals, and transportation options ensure that our residents have easy access to various amenities in the surrounding area.
In addition to providing necessary care services, we also offer scheduled daily activities to promote engagement and enhance overall well-being among our residents.
At Ross Live In Care in Augusta, GA, our focus is on providing compassionate care in a warm and inviting environment where seniors can thrive in their golden years.
Ross Live In Care is located at 1769 Tamarind Way, Augusta, GA 30906 in Richmond County, Georgia
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