1865 Manor View Circle Northwest, Acworth, GA 30101
For more information about senior living options: (844) 490-3973
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The Maintenance Manager handled the situation promptly and professionally. The leasing agent Jordan was professional, friendly, and incredibly knowledgeable. The property is beautiful, well-kept, and has all the desired amenities. The Brookstone management team was extremely helpful during the application and move-in process, courteous and responsive. The office staff (Alex, Tearion, and Brittney) are friendly, professional, and go out of their way to make residents feel at home. Alex is a kind, welcoming, and knowledgeable leasing agent. Tearion is professional, kind, and accommodating, providing excellent tour experiences. The maintenance team (Tony and Travon) handles issues quickly and with a positive attitude. The community is quiet, clean, and well-kept, offering a safe and comfortable living environment. The complex is welcoming and described as a hidden gem. Tours are thorough and informative, with staff who are patient and knowledgeable. The Brookstone staff consistently delivers outstanding customer service.
The walls and floors are very thin, allowing noise from upstairs neighbors to be heard. The upstairs neighbor's treadmill noise is disruptive and not adequately addressed by management. The apartment complex is dishonest and mistreats veterans. The place does not support veterans and exploits them. They overcharged a veteran by $500 and falsely claimed he still owed money. They reported the fabricated debt to the credit bureau, damaging the veteran's credit. The reviewer warns readers to stay away from the complex due to deceptive practices.The Brookstone community in Acworth emerges in these impressions as a place where well-maintained surroundings and responsive, friendly staff often create a highly positive lived experience. Several reviewers singled out the maintenance team and management for handling issues promptly and professionally, even after hours. The maintenance manager in particular was noted for his attentiveness and courtesy, which left residents feeling supported and taken care of during after-hours needs. The impression is that problems are taken seriously and resolved with care, contributing to a sense of reliability and peace of mind.
Tour experiences consistently highlighted knowledgeable and welcoming staff who guided prospective residents through the process without pressure. The leasing team members who stood out included Alex and Jordan, with Alex repeatedly described as kind, patient, and well-informed, able to answer questions thoroughly and explain options clearly. Reviewers appreciated the breadth of information provided, the willingness to go beyond basic answers, and the calm, unhurried pace of the tours. The sense of confidence built during these tours contributed to many attendees feeling that Brookstone could be a good fit for their needs.
The office and management teams also received high praise for their handling of applications and move-ins. Reviewers found the process straightforward when issues arose and appreciated when staff were proactive and courteous in addressing questions. While one reviewer noted that the application process could be convoluted, they still credited the team with resolving problems swiftly and ensuring the move-in experience was smooth. In several accounts, the staff - especially Alex, Tearion, and Brittney - are described as going above and beyond to make residents feel at home, with quick responses and a focus on clear, friendly communication.
Beyond the human element, the community itself is frequently described as beautiful, well-kept, and equipped with appealing amenities. The property's design and layout are often complimented, with particular praise for a nicely sized pool, gated access, and a generally calm and inviting atmosphere. Reviewers repeatedly mention feeling at ease in the environment, noting that the neighborhood is quiet and conducive to a comfortable, family-friendly lifestyle. The combination of aesthetic appeal and practical amenities helps explain the strong overall satisfaction in many testimonials.
Even as Brookstone earns praise for its people and its place, there are a few caveats that regularly surface. The most common negative note concerns sound isolation: some residents report very thin walls and floors, with noise traveling from upstairs neighbors who run treadmills or otherwise create disturbances. In such cases, a few residents express frustration that courtesy officers did not resolve the issue quickly enough, underscoring that while the community is often described as quiet, noise can be a real problem for some units. This reminder highlights that, as with any multifamily property, acoustics can vary substantially from one home to another.
On the brighter side, several residents emphasize the team's proactive engagement in day-to-day life in the community. They point to specific staff members - Alex, Tearion, and Brittney - as consistently approachable, friendly, and responsive. Maintenance staff Tony and Travon receive commendations for fast, efficient service and a positive attitude, reinforcing the impression that Brookstone values timely fixes and a can-do spirit. The overall sentiment is that the staff creates a welcoming, resident-focused culture, where people feel supported and heard.
A more troubling and strongly negative account stands apart from the generally positive consensus. One review alleges a pattern of deceptive practices toward veterans, asserting that a veteran discount advertised by the complex was not honored and that the reviewer's family member was overcharged and had unauthorized charges reported to the credit bureau. The account describes repeated refusals to refund disputed charges and cites the Better Business Bureau as a channel for pursuing accountability. The reviewer characterizes the property as not only dishonest but disrespectful toward veterans, urging others to stay away. This level of concern is serious and contrasts with the frequent praise for staff and management in other reviews, suggesting that prospective renters should thoroughly verify veteran-related policies and recent billing history before committing.
Taken together, the Brookstone experience as described across these reviews points to a property with many strengths: a well-kept, attractive setting; dependable maintenance and responsive front-office staff; and a generally welcoming, resident-friendly culture. The consistent praise for Alex, Tearion, Brittney, Jordan, Tony, and Travon underscores how much the community values personable, proactive service. Yet the darker note about veteran-related billing practices cannot be ignored, and it serves as a reminder that potential renters should independently verify current policies, request written confirmations, and consider researching the latest consumer and BBB feedback before making a decision. Overall, Brookstone presents as a compelling option for many, with a clear caveat that warrants careful due diligence.
6 resident community capacity
Active Adult Communities (55+)Active Adult Communities provide seniors with opportunities for socialization, activities, and wellness programs tailored to their needs. These communities offer a sense of belonging and security while promoting an active and independent lifestyle for those aged 55 and older.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.Welcome to Brookstone Manor in Acworth, GA! Our assisted living community offers a comfortable and enjoyable living environment for seniors looking for support and assistance with daily activities.
At Brookstone Manor, we understand the importance of staying connected to loved ones and the outside world. That is why we provide telephone and Wi-Fi/high-speed internet access to ensure our residents can easily keep in touch with family and friends or browse the internet at their convenience.
Our dedicated care team is committed to meeting the individual needs of each resident. We offer meal preparation and service, ensuring that delicious and nutritious meals are provided to our residents every day. Additionally, our trained staff members assist with medication management, ensuring that medications are taken correctly and on time.
We recognize that dietary restrictions may exist among our residents, which is why we accommodate special dietary needs. Whether it's allergies, preferences, or medical requirements, our dining services cater to individual dietary restrictions.
Brookstone Manor is conveniently located near various amenities that enrich the lives of our residents. There are two cafes nearby where residents can enjoy a cup of coffee or a quick bite to eat with friends or family. For those who enjoy spending time outdoors, there are two parks nearby providing an opportunity for leisurely walks or enjoying nature.
In terms of healthcare services, our community has excellent proximity to nine pharmacies and nine physicians' offices. This ensures easy access to necessary medications and medical appointments as needed.
Residents can also take advantage of the vibrant local community surrounding Brookstone Manor. With 15 restaurants nearby, they have plenty of options for dining out with friends or family members visiting them. For spiritual needs, there are five places of worship close by where residents can attend services if desired.
Lastly, entertainment seekers will appreciate having a theater nearby where they can catch movies or live performances.
At Brookstone Manor in Acworth, GA, we strive to provide a supportive and engaging environment for our residents' overall well-being. With our amenities, care services, and convenient location near various establishments, we create a home where seniors can enjoy their golden years with comfort and fulfillment.
Brookstone Manor is located at 1865 Manor View Circle Northwest, Acworth, GA 30101 in Paulding County, Georgia
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