Preferred Care of West Palm Beach

Pros

• The staff at Preferred Care of West Palm Beach is praised for quality service, care, professionalism, and compassion, with Tiffany and Amy highlighted.
• The company is described as great and going above and beyond, with Amy making clients feel at ease and answering many questions.
• Amy Thomas is consistently available to drive and assist, sometimes on short notice, and is accommodating and thorough.
• The team treats families like their own and takes pride in their work.
• Dr. Jack Rosenzweig and his team are kind and responsive, always available for questions and providing peace of mind.
• The care staff includes bilingual employees who calm and reassure clients.
• The company is noted for always answering the phone, which sets it apart from other agencies.

Cons

• They wished they could give the company zero stars.
• No one answered the phone.
• The marketing rep Amy Thomas is very unprofessional.

Review

Across several years, families in the West Palm Beach area have shared a remarkably consistent story about Preferred Care at Home of West Palm Beach. They describe a service that blends professionalism with genuine compassion, and a team that goes above and beyond to support aging loved ones and their families. The experiences center on a core pair of leaders who seem to set the tone: Amy, the manager, and Tiffany, an aide who becomes a trusted face in the day-to-day care of clients. From first contact through ongoing placement, the rapport and reliability they provide become the foundation for the care families rely on when they cannot be there themselves.

A recurring thread in these accounts is Amy Thomas's pivotal role. Families speak of how she answers questions with clarity, offers practical insights into the healthcare landscape, and immediately puts them at ease. In a field where not all agencies are created equal, Amy's approach stands out for its accessibility, thoroughness, and willingness to go the extra mile. Parents and caregivers highlight that someone is always available to drive or assist, even on short notice, and that Amy remains closely connected with the family's evolving needs. Her work, many note, feels personal because she treats the business as if it were her own family's well-being at stake.

The stories often bring a specific client into sharp focus: an elderly uncle living with dementia whose transportation to medical appointments became a central concern. From the moment contact was made, Amy's team demonstrated the kind of reliability families crave. They were able to coordinate regular drives and in-home support that accommodated last-minute changes, providing the continuity and predictability that dementia care demands. The caregiver's role extended beyond mere transportation; Amy and her staff became part of the family fabric, familiar with routines, preferences, and the unique needs of the elder and the broader household. In one particularly moving recollection, Amy's presence also underscored a broader sense of stability during difficult times, offering both practical help and emotional support when a family member passed away.

Other accounts highlight the immediacy and responsiveness that set the agency apart. One family faced a crisis when a parent was discharged from the hospital after a fall, and the care system needed to mobilize quickly. A physician, Dr. Jack Rosenzweig, answered a late-evening call and arrived at the hospital within an hour. He coordinated a caretaker's arrival the very next morning, delivering peace of mind at a moment of high anxiety. Families describe the team as kind and dependable, with multilingual staff who could ease communication and reduce stress during doctor visits. The overall impression is of a coordinated, proactive network: a physician-led backbone with caring aides who can smooth the path from hospital to home and minimize the risk of future falls.

The personal touch comes through in other meaningful ways as well. Families recount how the staff's compassion and professionalism reassured both the patient and relatives. The owner, Dr. Rosenzweig, was described as consistently accessible for questions, which contributed to a sense of transparency and trust. In some testimonials, caregivers and loved ones felt they could count on the company to treat their family as if it were their own, reinforcing the idea that the agency's value lies in relationships as much as in services rendered. The care providers - bilingual team members among them - were praised for their ability to calm, communicate, and connect with patients during medical visits, further enhancing the feeling of safety and respect.

Across these narratives, the consistency of communication stands out. Families note that Preferred Care at Home of West Palm Beach answers the phone at any time, an attribute not always found with other agencies. The length of relationships - often more than a year - speaks to the trust families place in the team: they felt their loved ones were treated like family, with attention to detail, empathy, and reliability. When Mom or Dad needed help while a working family member was unavailable, the agency stepped in with practical solutions, making it possible to balance work, caregiving, and personal life without compromising safety or dignity.

Of course, no service is without its mixed experiences. One review offers a contrasting note: a customer who wished for a higher star rating found that the company did not always answer the phone, and described the marketing representative, Amy Thomas, as unprofessional. This stands in stark contrast to the overwhelmingly positive feedback that centers on Amy's responsiveness and dedication, and it serves as a reminder that, like any service industry, individual experiences can vary. Still, the broader consensus across the majority of reviews underscores a pattern of high-quality care, immediate responsiveness, and a personal, family-like commitment that many families rely on when navigating the complexities of aging, illness, and daily living at home.

Taken together, the stories paint a vivid portrait of a home-care provider that families repeatedly turn to for dependable, compassionate support. The combination of a responsive leadership team - anchored by Amy and her colleagues - and a medical partner who is accessible and engaged, creates an environment where elderly loved ones can receive professional, respectful care in the comfort of their own homes. For those seeking a trusted ally in home care in the West Palm Beach area, these experiences point toward a service rooted in reliability, empathy, and a genuine commitment to the well-being of both patients and their families.

Parks

• Howard Park (0.4 miles)
• Peanut Island Park (4.9 miles)
• Phil Foster Park (5.5 miles)

Restaurants

• City Pizza (0.5 miles)
• The Cheesecake Factory (0.5 miles)
• Rosemary Square Kiosk (0.5 miles)
• Copper Blues Rock Pub & Kitchen (0.5 miles)
• O'Shea's Irish Pub (0.7 miles)
• Makebs Bagels & Deli (0.8 miles)
• Grato (0.9 miles)

Theaters

• AMC CityPlace 20 (0.6 miles)

Cafes

• Subculture Coffee (0.8 miles)
• Starbucks (1.3 miles)
• Common Grounds WPB (1.5 miles)
• Starbucks (1.8 miles)
• Starbucks (6.1 miles)

Pharmacies

• MedMen West Palm Beach (0.9 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.9 miles)
• Green's Pharmacy of Palm Beach (1.9 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (3.3 miles)

Transportation

• SIXT rent a car (Pick-up Only) (1.2 miles)
• Budget Rent A Car (1.4 miles)
• National Car Rental (1.5 miles)
• Hertz Rent A Car (1.8 miles)
• Avis Rent A Car (2 miles)
• Meeter / Greeter Waiting Area (2 miles)
• Baggage Claim (2 miles)

Hospitals

• Good Samaritan Medical Center (1.6 miles)
• St Mary's Medical Center (3.5 miles)
• West Palm Beach Va Medical Center (6.2 miles)

Physicians

• Tenet Physicians Services (1.6 miles)
• Palm Beach Shoulder Institute: Ryan Simovitch, MD (1.6 miles)
• Palm Beach Oral & Maxillofacial Surgery Associates (1.7 miles)
• David Aaron Mittleman (1.8 miles)
• MD Now Medical Centers (1.9 miles)
• Endodontic Associates of the Palm Beaches PA (2 miles)
• Waterside Ambulatory Surgical Center (2 miles)

Places of Worship

• First Congregational Church of Lake Worth (5.1 miles)