The Pavilion of Downtown Venice

Pros

• Korey Hall, the marketing director, is highly praised for her friendly and compassionate approach, providing excellent support for families during the transition into the community.
• The staff at Venice Center is described as caring, patient, and experienced, showing a commitment to providing personalized care to residents.
• Residents appreciate the character and historic charm of the building, which adds to their overall experience.
• Many families express gratitude for the timely and professional communication from the staff regarding their loved ones' needs.
• The community has been noted for its improvement under new management, with a focus on maintaining safety during challenging times like the pandemic.
• Residents are reported to feel happy and well-cared-for in their living environment, enjoying interactions with both staff and fellow residents.

Cons

• The Pavilion is frequently unable to retain a director for more than six months, resulting in poor management stability.
• Communication from the facility is consistently lacking, with phone calls often going unanswered.
• The building's maintenance issues, such as mold and broken plumbing, are poorly addressed and often ignored by management.
• Residents face safety concerns due to malfunctioning elevators in an old three-story building, posing risks during emergencies like fires.
• The food served is subpar and insufficient, leading to residents not receiving adequate nutrition.
• There are ongoing cleanliness issues within the facility, making it appear filthy despite promises of improvement from staff.
• Inconsistencies in visitor policies during COVID-19 have caused confusion and frustration for families trying to visit their loved ones.
• Many residents seem depressed, indicating a lack of proper care and engagement within the community environment.
• The contract details are poorly organized and confusing for families trying to understand their agreements with the facility.
• Past complaints about the establishment continue to taint its current reputation, suggesting that little has changed under new ownership or management despite claims otherwise.

Review

The Pavilion of Downtown Venice has become a polarizing topic among families considering assisted living options for their loved ones. While some reviews laud the facility for its historical charm and a few dedicated staff members, a significant number of comments raise serious concerns about the quality of care, cleanliness, and management consistency at this long-standing establishment.

A recurring theme in these reviews is the high turnover rate of management. Several reviewers noted that it seems nearly impossible for the Pavilion to retain a director for longer than six months. This instability has led to frustration among both residents and their families, as phone calls often go unanswered and communication with management appears to be severely lacking. One individual shared their struggles in trying to reach anyone in charge during visits, emphasizing that it’s becoming increasingly difficult to find responsible parties on site during weekdays. In contrast, another reviewer praised a specific marketing director, Korey Hall, highlighting her responsiveness and compassion—qualities that stand out amidst criticisms of overall poor management.

The physical condition of the Pavilion also drew considerable criticism. Reviewers described broken windows, malfunctioning toilets, and ongoing plumbing issues resulting in an environment that many deemed unsanitary—“filthy” was a repeated descriptor used by several residents' family members. One commenter even expressed concern over safety hazards should any emergency arise since most residents rely on walkers or wheelchairs to navigate the three-story building while grappling with consistently malfunctioning elevators—a distressing scenario if evacuation were ever necessary.

Among all negative feedback regarding infrastructure and oversight, one positive note emerged: many users recognized the caring nature of the Certified Nursing Assistants (CNAs) and aides who work directly with residents. Described as “caring” and “patient,” these staff members reportedly do their best under challenging circumstances despite feeling hindered by inadequate resources or lack of direction from above. Such sentiments resonate deeply when reviewing personal experiences shared by families whose loved ones have undergone transitions into assisted living environments like The Pavilion.

Food quality is another major pain point highlighted across various reviews; numerous commenters found the food served at the Pavilion to be bland, unappetizing, or insufficiently nourishing for elderly residents’ dietary needs. Complaints about inadequate portions contributed to concerns regarding nutrition—one individual reported family members being told they could address eating habits but found minimal action taken afterward when they voiced concerns about dietary requirements not being met sufficiently.

In contrast to these criticisms lies glowing praise from select families who feel privileged to have placed their loved ones at alternative facilities nearby—especially those pertinent relationships cultivated through dedicated staff like Korey Hall again come into play here as families express gratitude for her support during stressful transitions.

Ultimately, while The Pavilion of Downtown Venice boasts historical significance that some appreciate alongside expressions of individualized caregiving from specific employees, systemic issues plague this institution based on resident safety concerns and sanitation standards needing urgent attention before they deteriorate further into alarming territory—and serving vulnerable individuals must remain paramount going forward if improvements can ever restore faith within skeptical families contemplating entry into such community environments moving ahead.

This area of Venice, Florida offers a variety of amenities and services that may be appealing for senior living. With multiple places of worship nearby, including Epiphany Cathedral and Emmanuel Lutheran Church, residents can explore their spirituality close to home. There are also several cafes and restaurants within a short distance, such as Croissant & Co., Darrell's Restaurant, and Bogey's Restaurant & Sports Pub, providing convenient dining options. For healthcare needs, there are hospitals like Venice Regional Medical Center and Rodriguez Healthpark Surgery Center in the vicinity, as well as various physicians' offices offering medical services. Additionally, pharmacies like Walgreens and Winn-Dixie are easily accessible for prescription needs. The area also boasts recreational opportunities with Brohard Paw Park & Beach nearby for outdoor enjoyment. Overall, this part of Venice provides a range of conveniences that may make it an attractive choice for seniors looking to settle in the area.

Places of Worship

• Epiphany Cathedral (0.1 miles)
• Emmanuel Lutheran Church (1.2 miles)
• Church of the Nazarene (2.3 miles)
• Lift Church (3.2 miles)

Cafes

• Croissant & Co. (0.1 miles)
• Starbucks (2.1 miles)
• Starbucks (2.8 miles)

Restaurants

• Soda Fountain of Venice (0.2 miles)
• Darrell's Restaurant (0.3 miles)
• McDonald's (0.7 miles)
• Taco Bell (0.8 miles)
• Bogey's Restaurant & Sports Pub (0.8 miles)
• Gold Rush BBQ (1 miles)
• Mi Pueblo (1 miles)

Hospitals

• Anthem Insurance Companies (0.2 miles)
• Venice Regional Medical Center (0.8 miles)
• Rodriguez, Charles Venice Healthpark Surgery Center (3.8 miles)
• Center Of Surgical Excell (4.6 miles)

Physicians

• Renaissance Plastic Surgery (0.5 miles)
• Premier Allergist (0.5 miles)
• Ehrlich Jesse B DDS (0.6 miles)
• Surgical Associates of Venice & Englewood (0.6 miles)
• Suncoast Pathology (0.6 miles)
• Radiology Associates of Venice & Englewood (0.7 miles)
• Michael Mumma MD FACC (0.8 miles)

Pharmacies

• Walgreens (0.5 miles)
• Winn-Dixie (0.6 miles)
• Winn-Dixie (0.8 miles)
• Venice Pharmacy (1.7 miles)
• Walgreens (1.9 miles)
• Walgreens (2 miles)
• Walgreens (2.7 miles)

Parks

• Brohard Paw Park & Beach (2 miles)

Theaters

• Spotlight Theatres Venice Luxury (3.9 miles)