Heritage Manor
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1908 East 131st Avenue, Tampa, FL 33612
For more information about senior living options: (844) 490-3973
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Staff is very responsible, with good teamwork, and the outdoor facility is nice for residents. Candace and the Heritage Manor staff took great care of her. Candace really tries hard. Candace took her to Wal-Mart so she could pick up some personal items and clothes. A reviewer describes Heritage Manor as having a very friendly environment and caring staff; it's a great place to live.
The facility is a dump. They do not care about their residents and just make fun of them. The staff did not care. The food sucks. They only care about the money. The place is run down and the care is subpar. There is no communication between staff and family. The rooms are disgusting and look like they are cleaned every six months. The garbage in the resident room is overflowing. The COVID policies are extremely lacking and residents were not provided with masks.Heritage Manor appears to be a place that elicits very strong, highly divergent opinions from families and residents. On one hand, there are heartfelt testimonials praising individual staff members and describing moments of genuine care. On the other, a flood of harsh reviews paints a very different picture: overcrowded rooms, cleanliness problems, insufficient communication, and a sense that profit and appearances take precedence over resident well-being. The feedback touches multiple locations associated with Heritage Manor, including a facility in Port Richey and references to services in nearby St. Pete, suggesting that experiences can vary by site and by day.
A recurring thread among the most negative reviews is the belief that the facility falls short on basic care and communication. One reviewer who spent six months there described the place as a "dump" where residents frequently argue, staff showed little concern for their needs, and the facility appeared to care more about money than wellbeing. They characterized the campus as run down, with constant concerns about whether residents were receiving the attention they deserved. Food was commonly criticized as unpalatable and nutritionally lacking, with examples given of substandard breakfast items. Beyond meals, there are persistent complaints about room conditions, including outdated furniture, mattresses and box springs left on the floor, and a general lack of indoor communal spaces for residents. Several reviews also pointed to a mismatch between what brochures promise - such as activities, transportation to appointments, and outings - and what families actually observe or experience.
Cleanliness and maintenance surface repeatedly as major concerns. Specific anecdotes describe rooms with overflowing garbage, broken TVs, limited storage, and a sense that rooms are not cleaned to a standard one would expect for people who deserve comfort and dignity. The criticism extends to basic medical-related arrangements, with some accounts alleging that dietary accommodations (like diabetic or low-salt diets) were not provided and that the facility failed to deliver on promised services such as transportation to appointments. The contrast between glossy photos online and the in-person findings was emphasized by multiple reviewers who urged potential families to look beyond pictures and ask hard questions about day-to-day operations.
COVID-19 policies and safety measures are another area where reviewers felt the facility did not meet expectations. Several accounts claim that staff were seen serving food without masks and that residents were not consistently provided with masks. The implication is that infection control was not being prioritized, raising concerns about the health and safety of a vulnerable population.
Amid the strong negative voices, there are also positive notes that highlight the human element of caregiving. Some reviewers describe staff as responsible and having good teamwork, and they note that the facility has outdoor spaces that can be pleasant for residents. A few families emphasize the kindness and dedication of particular staff members, painting a picture of individualized, attentive care when it happens. These reports sometimes frame Heritage Manor as a place where compassionate care does exist, even if it is not consistently experienced by every resident or family.
One of the most detailed and favorable mentions centers on a staff member named Candace Gray. In several accounts, Candace is portrayed as going above and beyond to support residents and their families. Reviewers recall moments when Candace welcomed loved ones back in a genuinely caring way, even traveling to other locations to assist with hospital evaluations or personal items. In at least one story, Candace personally took a resident to Walmart to pick up necessities, and family members repeatedly praised her influence on the overall experience. Such testimonials lead some to suggest that the owner should recognize Candace's importance to the community, as her presence appears to significantly improve the atmosphere and the perceived quality of care.
There are also deeply concerning individual experiences that have prompted action outside the facility. A reviewer recounts serious lapses in responsibility related to a family member with heart and eye care needs, including alleged failures to return monitoring equipment and medical cards, and assurances made to family members that did not come to fruition. Another reviewer described feeling compelled to report their concerns to state authorities after ongoing frustrations with care coordination and safety, underscoring how emotionally charged and disheartening these experiences can be for families who rely on the facility.
Overall, the array of reviews paints a complex, highly variable picture of Heritage Manor. For some families, the facility represents a hopeful, supportive living arrangement in which staff members like Candace provide meaningful, compassionate care and residents appear well cared for. For others, the same environment feels neglected, disorganized, and misaligned with the needs and dignity of residents - an experience that leads to strong warnings to potential residents and their loved ones. The real takeaway is that experiences differ significantly between locations and individuals, and prospective families are urged to conduct thorough, on-site assessments, ask pointed questions about daily routines, safety protocols, dietary services, and staffing consistency, and seek out firsthand observations before making any commitments.
40 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Tampa International (9 miles away) St. Petersburg-Clearwater International (19 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heritage Manor in Tampa, FL is an assisted living community that offers a range of care services and amenities to ensure the comfort and well-being of its residents. With fully furnished accommodations, residents can enjoy their own private space while also having access to communal areas such as a dining room, small library, and outdoor spaces.
The community offers 24-hour supervision to provide assistance with activities of daily living, including bathing, dressing, and transfers. Residents with special dietary restrictions can have their needs catered to through the diabetes diet and special dietary restrictions offerings. Medication management is also available to ensure that residents are taking their medications as prescribed.
At Heritage Manor, residents can enjoy restaurant-style dining where meals are prepared and served by the staff. This allows for a pleasant dining experience while also meeting individual nutritional needs.
To promote mental wellness, the community has a mental wellness program in place which provides various activities designed to engage and stimulate residents' minds. Additionally, resident-run activities are organized to encourage socialization among the residents.
Conveniently located nearby are three cafes, 21 pharmacies, eight physicians' offices, 13 restaurants, two transportation options, one place of worship, and three hospitals. This ensures that residents have easy access to essential amenities and services outside of the community.
Overall, Heritage Manor offers a comfortable and supportive environment for seniors in need of respite care. With its range of care services, amenities, and convenient location, it provides everything necessary for a fulfilling assisted living experience in Tampa.
Heritage Manor is located at 1908 East 131st Avenue, Tampa, FL 33612 in Hillsborough County, Florida
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Bathroom
