Serenity Home Care Agency-Tallahassee, FL in Tallahassee, FL

Pros

• They absolutely loved the care/services provided by Serenity Home Care Agency.
• They appreciated the immediate responses to the services they needed.
• Some of the caregivers they encountered were very friendly and informative.
• They expressed gratitude to Serenity Home Care Agency for the care they received.

Cons

• The agency has constantly failed to provide services.
• Caregivers are not showing up and the agency doesn't send replacements.
• The agency acts as if it is the patient's responsibility to find replacements.
• A caregiver was supposed to be there at 8 am, but by 11:30 am there was no notification and the patient was told no one would be available until possibly 1 pm.
• It is the agency's responsibility to keep up with scheduling, notify patients of delays, and find replacements.
• This is unacceptable and the agency is failing those in need.
• The grandma receives a new caregiver every 2-3 weeks due to lack of care/attention.
• The caregivers either show up and refuse to perform tasks, or constantly leave early/arrive late, or there are no-shows.

Review

Serenity Home Care Agency in Tallahassee is best suited for families that need in-home support on a flexible, as-needed basis and can actively oversee scheduling and care continuity. The agency can respond promptly to service requests, and several caregivers are described as personable and capable when present. This makes it a reasonable fit for households that can tolerate variability in staffing and are comfortable stepping in to manage the logistics of care.

For families seeking reliable, day-in, day-out routines with a fixed caregiver team, or those caring for medically complex individuals who require consistent monitoring, exploring alternatives is prudent. The most stable peace of mind comes from predictable staffing and a proven track record of no-show protection, which this agency does not consistently provide.

On the positive side, there are indications of quick responses to service needs and a number of staff members who are friendly and informative, which can improve the experience when visits occur as scheduled. A few families also report that, at times, the care and service provided meet expectations and that certain caregivers delivered meaningful support. These glimpses of quality demonstrate that capable, compassionate help exists within the organization.

Yet the dominant pattern across reviews is troubling: caregivers frequently fail to show up or notify in advance, and replacements are not reliably available. Scheduling responsibilities too often fall back on the patient or family, which erodes independence and creates stress. Reported behaviors include late arrivals, early departures, tasks left undone, and no-call/no-show scenarios. Turnover compounds the issue - one family described a new caregiver every two to three weeks - undermining continuity for a person who relies on familiar routines. Additional concerns include staff not wearing name tags or proper uniforms, which raises questions about accountability and professionalism.

These cons do not merely dampen the experience; they directly threaten safety and consistency. For a person with a paraplegic needs profile or any condition requiring steady oversight, the inability to rely on a consistent caregiver team can disrupt medications, mobility support, and daily living tasks. The few instances of friendly, capable staff cannot compensate for repeated staffing gaps, miscommunications, and the ongoing need to recalibrate care plans with new faces. In practice, urgency responses become the exception rather than the rule, while the day-to-day rhythm of care remains unsettled.

When choosing this agency, it is prudent to demand concrete safeguards and a measured trial period. Insist on a primary caregiver with a guaranteed backup, a published schedule, and a real-time notification system for changes. Require a named care manager as a single point of contact, with escalation procedures for missed visits and clear no-show policies. Request staff identification on site and a documented commitment to consistent staffing to minimize turnover. If these protections cannot be secured, or if the agency cannot demonstrate a track record of reliable scheduling over a meaningful period, explore other Tallahassee providers with stronger staffing stability and clearer accountability. For families weighing options, the goal is straightforward: prioritize dependable care continuity and transparent communication over the occasional positive interaction, especially when safety and daily routines depend on it.

This part of Tallahassee, Florida offers a variety of amenities and services that may be appealing for senior living. There are several restaurants within a short distance, providing a range of dining options. Places of worship are also conveniently located nearby for spiritual needs. Pharmacies are easily accessible for medication management, with multiple options within a few miles. Cafes offer opportunities for socializing and enjoying a cup of coffee. The area is also in close proximity to theaters for entertainment and transportation options such as the airport and car rental services. Parks provide opportunities for outdoor recreation and relaxation. Additionally, there are physicians' offices and hospitals nearby for medical care needs. Overall, this area provides a well-rounded environment with convenient access to essential services for seniors considering living in Tallahassee.

Restaurants

• Los Compadres Restaurant (1.2 miles)
• Wendy's (1.2 miles)
• Gordos Cuban Restaurant (1.2 miles)
• Palace Saloon (1.4 miles)
• Mellow Mushroom (1.4 miles)
• Whataburger (1.4 miles)
• Madison Social (1.8 miles)

Places of Worship

• Jacob Chapel Family Life Center (1.3 miles)
• Co-Cathedral of St Thomas More (2.2 miles)
• New Mt Zion Ame Church (2.9 miles)
• Saint Paul's United Methodist Church (3.8 miles)
• Easthill Baptist Church (3.9 miles)

Pharmacies

• Walgreens (1.6 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (3.2 miles)
• Walmart Pharmacy (3.2 miles)
• CVS Pharmacy (3.6 miles)
• Walgreens (3.8 miles)

Cafes

• Kekes Breakfast Cafe (1.7 miles)
• Starbucks (1.9 miles)
• Fresh Food Company (1.9 miles)
• Sweet Shop Cafe & Lounge (2.1 miles)
• Starbucks (2.4 miles)
• Woodchuck's Cafe (2.9 miles)
• Sweet Pea Cafe (3.2 miles)

Theaters

• Student Life Cinema (1.9 miles)
• AMC Tallahassee Mall 20 (4.1 miles)

Transportation

• TLH Departing Flights Drop Off (2.3 miles)
• Tallahassee International Airport (TLH) (2.4 miles)
• Avis Rent A Car (2.6 miles)
• Million Air (2.7 miles)

Parks

• San Luis Mission Park (2.4 miles)
• Cascades Park (2.8 miles)
• Tom Brown Park (3.6 miles)
• Lafayette Park (3.6 miles)
• Optimist Park (4 miles)

Physicians

• North Florida Regional Thyroid Center (2.5 miles)
• Neighborhood Medical Center (2.8 miles)
• Patients First (3.6 miles)
• Ness & Kelch (3.7 miles)
• MyEyeDr (4.1 miles)
• The Doctors Office (4.1 miles)
• Tallahassee Pediatrics (4.2 miles)

Hospitals

• District 2 medical examiners office at TMH (4.4 miles)