Serenity Home Care Agency-Tallahassee, FL

Pros

• They absolutely loved the care and services provided by Serenity Home Care Agency.
• They appreciated the immediate responses to the services they needed.
• They found that a couple of the caregivers they encountered were friendly and informative.
• They expressed gratitude to Serenity Home Care for the care they received.

Cons

• The agency has constantly failed to provide services.
• Caregivers are not showing up and replacements are not sent; the agency places responsibility on patients to find replacements.
• Delays are not communicated to patients, leaving them without care for hours.
• The grandma receives a new caregiver every 2-3 weeks due to lack of care/attention, with caregivers arriving late or refusing tasks.
• The agency appears to hire the wrong people and cannot maintain consistent staff.
• Workers did not wear name tags or proper uniforms and did not follow through with policies and contracts.

Review

Serenity Home Care Agency has drawn a sharp line between praise and frustration in the experiences shared by families and loved ones who relied on its services. In one account, a 30-year-old son who is a paraplegic living in his own apartment depended on a caregiver to arrive by 8 am. By 11:30 am no one had appeared, and there had been no notification to him about a delay. When he finally reached out, he was told that the caregiver had "called out of work at 6 am" and that there wouldn't be anyone available until possibly 1 pm. The reviewer underscored that scheduling, timely notification of delays, and arranging replacements should rest with the agency, not the patient or their family. The tone is urgent and admonitory: this level of unreliability is unacceptable and represents a failure to meet the needs of those who depend on care.

Yet, not all memories of the agency are negative. Another voice recalls a different chapter in the agency's history: before a transition, Serenity Home Care Agency provided care that the family described as excellent, and they expressed gratitude for the services received. This positive note suggests that the agency has delivered quality care at times, and that the experience can vary significantly depending on when and how services are provided. The praise hints at a baseline of capability and compassion that some families still remember fondly, even as others struggle with ongoing problems.

The most forceful critique centers on a longer-term pattern of caregiver turnover and inconsistent quality. A reviewer who has been with the agency for years described a troubling situation regarding their grandmother: new caregivers every two to three weeks, which implies a lack of continuity. The caregiver pool, according to this account, sometimes fails to perform essential tasks, instead sitting on the couch, or leaving early or arriving late. When tasks are not completed, the caregivers reportedly do not communicate properly - no calls or updates - and the family is left to manage the fallout. This accumulation of turnover and perceived negligence raises serious concerns about how the agency recruits, trains, and retains staff, especially for elderly or disabled clients who require steady, predictable support.

Another perspective acknowledges some positives in the midst of ongoing concerns. The reviewer notes that they did obtain immediate responses to the services they needed, and that several of the caregivers encountered were friendly and informative. However, there is a notable caveat: workers did not wear name tags or proper uniforms, which affected the perceived professionalism and accountability. The reviewer also pointed to the broader expectation that the agency would adhere to its policies and contracts, implying that there is room for improvement in enforcing standards and ensuring that staff presentations and formal agreements align with client expectations.

Taken together, the reviews present a complex picture. There are instances of responsive service and genuine care, but they are offset by persistent issues with reliability, scheduling, and caregiver consistency. The experiences span a spectrum from high satisfaction to significant frustration, with recurring themes around no-shows, late arrivals, and inconsistent caregiver assignments. For families, these patterns translate into real anxiety and difficulty in planning daily life around care needs, especially when a loved one requires constant support and medical or mobility-related assistance.

For anyone considering Serenity Home Care Agency, the message across these accounts is to approach with careful scrutiny and clear expectations. Prospective clients might want to ask pointed questions about scheduling backups, notification protocols for delays, and the agency's plan to ensure continuity of care when caregivers are sick or unavailable. It may also be wise to inquire about how replacements are sourced, what contingency plans exist to avoid gaps in service, and how supervisors monitor adherence to policies and contracts. Clarifying the agency's stance on caregiver attire and professional standards - such as name tags and uniforms - could also help set a baseline for accountability.

In the end, Serenity Home Care Agency appears to have the capacity to provide meaningful, compassionate care, as some families attest, while simultaneously struggling with reliability and consistency that can severely disrupt the lives of those who depend on it. The experiences highlight the real-world impact of scheduling, communication, and caregiver continuity in home health settings. For families navigating similar needs, the takeaway is to weigh past success stories against ongoing concerns, demand concrete assurances, and insist on robust systems that ensure timely, reliable, and professional care every day.

This part of Tallahassee, Florida offers a variety of amenities and services that may be appealing for senior living. There are several restaurants within a short distance, providing a range of dining options. Places of worship are also conveniently located nearby for spiritual needs. Pharmacies are easily accessible for medication management, with multiple options within a few miles. Cafes offer opportunities for socializing and enjoying a cup of coffee. The area is also in close proximity to theaters for entertainment and transportation options such as the airport and car rental services. Parks provide opportunities for outdoor recreation and relaxation. Additionally, there are physicians' offices and hospitals nearby for medical care needs. Overall, this area provides a well-rounded environment with convenient access to essential services for seniors considering living in Tallahassee.

Restaurants

• Los Compadres Restaurant (1.2 miles)
• Wendy's (1.2 miles)
• Gordos Cuban Restaurant (1.2 miles)
• Palace Saloon (1.4 miles)
• Mellow Mushroom (1.4 miles)
• Whataburger (1.4 miles)
• Madison Social (1.8 miles)

Places of Worship

• Jacob Chapel Family Life Center (1.3 miles)
• Co-Cathedral of St Thomas More (2.2 miles)
• New Mt Zion Ame Church (2.9 miles)
• Saint Paul's United Methodist Church (3.8 miles)
• Easthill Baptist Church (3.9 miles)

Pharmacies

• Walgreens (1.6 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (3.2 miles)
• Walmart Pharmacy (3.2 miles)
• CVS Pharmacy (3.6 miles)
• Walgreens (3.8 miles)

Cafes

• Kekes Breakfast Cafe (1.7 miles)
• Starbucks (1.9 miles)
• Fresh Food Company (1.9 miles)
• Sweet Shop Cafe & Lounge (2.1 miles)
• Starbucks (2.4 miles)
• Woodchuck's Cafe (2.9 miles)
• Sweet Pea Cafe (3.2 miles)

Theaters

• Student Life Cinema (1.9 miles)
• AMC Tallahassee Mall 20 (4.1 miles)

Transportation

• TLH Departing Flights Drop Off (2.3 miles)
• Tallahassee International Airport (TLH) (2.4 miles)
• Avis Rent A Car (2.6 miles)
• Million Air (2.7 miles)

Parks

• San Luis Mission Park (2.4 miles)
• Cascades Park (2.8 miles)
• Tom Brown Park (3.6 miles)
• Lafayette Park (3.6 miles)
• Optimist Park (4 miles)

Physicians

• North Florida Regional Thyroid Center (2.5 miles)
• Neighborhood Medical Center (2.8 miles)
• Patients First (3.6 miles)
• Ness & Kelch (3.7 miles)
• MyEyeDr (4.1 miles)
• The Doctors Office (4.1 miles)
• Tallahassee Pediatrics (4.2 miles)

Hospitals

• District 2 medical examiners office at TMH (4.4 miles)