Superior Residences Inc in Tallahassee, FL

Pros

• The residents are kind and friendly.
• The facility was once very beautiful.
• The staff are friendly and the atmosphere is welcoming.
• The food is excellent and the service is outstanding.
• The Canopy at Boyton Ridge is absolutely stunning, with entertaining activities and social events.
• The staff provide top-notch care for residents and their families.
• SRI is a great management company for senior living.

Cons

• The maintenance of the property is poor, with dying trees, a muddy pond, and weeds in open areas needing trimming back.
• The staff turnover is constant.
• Maintenance needs more help and the front office staff is overwhelmed and not very helpful.
• Corporate cannot be reached live by phone.
• Rent will be increasing next year and it is unclear where the money goes given the rent is already expensive.
• In year two, head staff were fired or quit, and SRI increased fees with the most confusing bills.
• They literally do not care about residents (SRI).
• The laundry was unwashed for a month, and extra services were billed even though the resident was not there to receive them; no one called to check on the resident.
• Corporate does not care about its employees or the residents.
• The high turnover in management and executives is ridiculous, causing miscommunication, errors, and stress for staff.
• SRI billing is maddening and cannot be trusted.

Review

Superior Residences Inc in Tallahassee is best suited for seniors who want a lively, neighborly community with dependable on-site care from front-line staff and solid dining options. It works well for residents who are mostly independent or lightly assisted and for families willing to stay actively involved to guard against billing confusion and leadership turnover. In essence, this community delivers everyday-life value through friendly interaction, approachable caregivers, and engaging activities - provided that ongoing oversight is expected and facilitated.

Those weighing alternatives should note who may want to look elsewhere. Individuals who require highly predictable operations, crystal-clear billing, and a consistently stable management team should consider other options. Families with tight budgets or sensitivity to unexpected rent or fee increases should shop for communities with transparent pricing and documented terms. For residents who prize governance and maintenance reliability as much as day-to-day social life, the risk profile here may be too high to justify sticking with the status quo.

The strongest positives - a warm staff and a welcoming atmosphere, paired with a credible dining program - do translate into meaningful day-to-day satisfaction. When caregivers recognize residents by name and engage in genuine conversations, the daily living experience feels comfortable and reassuring. A robust dining program can elevate mood and social interaction, helping residents feel at home rather than in a sterile setting. Yet these strengths do not fully offset the core drawbacks: persistent management turnover, confusing or inconsistent billing, and a perceived lack of proactive leadership. Maintenance gaps and an overwhelmed front office further erode reliability, undermining the otherwise pleasant tone on the floor.

Family voices converge on a troubling pattern: leadership shuffles in recent years, which seeds miscommunication and billing errors across accounts. Instances of hospital stays followed by disputed charges, charges for services not rendered, and laundry delays while a loved one is away all leave families second-guessing the financials and the level of care coordination. The physical campus mirrors these concerns, with reports of neglected grounds and landscaping that contrast with the otherwise affirming care narrative from frontline staff. The divergence between resident-facing kindness and governance-at-the-top creates a tangible risk for anyone planning long-term residency and financial commitments.

To make a prudent decision, prospective residents should demand concrete guardrails before move-in. Require a precise, written billing description with a transparent line-item breakdown and a guaranteed point of contact for questions. Seek assurance about leadership stability for the first 12 months and request a maintenance schedule with documented response times and accountability. Verify exactly what the rent covers, how often rates can rise, and whether there are non-discretionary charges. Involve a trusted family member, advocate, or advisor to review monthly statements and to participate in periodic site checks. If these guardrails cannot be established or if explanations remain murky, it is wise to explore alternatives with steadier governance, clearer pricing, and more consistent maintenance.

Bottom line: Superior Residences Inc offers a capable frontline team and a social, engaging environment that can meaningfully improve daily life for residents who can tolerate some governance and billing volatility. The combination of high turnover at the management level, opaque or disputed charges, and inconsistent campus maintenance, however, makes long-term reliability questionable for many families. For those who can actively supervise operations and prioritize social life, meals, and personal warmth, this community remains a viable option. For families prioritizing predictable costs, steady leadership, and consistently well-kept grounds, exploring other local assisted-living choices is a prudent step.

Restaurants

• Governors Club (0.2 miles)
• Bird's Aphrodisiac Oyster Shack (0.3 miles)
• Bar 1903 (0.3 miles)
• Fermentation Lounge (0.5 miles)
• McDonald's (0.6 miles)
• Proof Brewing Company (0.8 miles)
• Railroad Square Craft House (0.8 miles)

Cafes

• Starbucks (0.5 miles)
• Sweet Shop Cafe & Lounge (0.6 miles)
• Fresh Food Company (1.2 miles)
• Starbucks (1.3 miles)
• Starbucks (1.6 miles)
• Sweet Pea Cafe (1.7 miles)
• Canopy Road Cafe (1.7 miles)

Physicians

• Neighborhood Medical Center (0.6 miles)
• North Florida Regional Thyroid Center (1.1 miles)
• Patients First (1.4 miles)
• Tallahassee Pediatrics (1.5 miles)
• Brian G. Sherman, MD (1.7 miles)
• Professional Office Building (1.7 miles)
• Physician Partners - Services by Southern Medical Group, P.A. (1.7 miles)

Parks

• Cascades Park (0.7 miles)
• Lafayette Park (1 miles)
• Tom Brown Park (1.4 miles)
• Optimist Park (1.9 miles)
• San Luis Mission Park (2.5 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.4 miles)
• Winn-Dixie (1.5 miles)
• Stewart's Pharmacy (1.5 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.6 miles)

Places of Worship

• Co-Cathedral of St Thomas More (0.8 miles)
• Easthill Baptist Church (1.3 miles)
• New Mt Zion Ame Church (1.3 miles)
• Saint Paul's United Methodist Church (1.5 miles)
• Jacob Chapel Family Life Center (2.3 miles)

Transportation

• Avis Rent A Car (0.9 miles)

Theaters

• Student Life Cinema (0.9 miles)
• AMC Tallahassee Mall 20 (2.4 miles)

Hospitals

• District 2 medical examiners office at TMH (1.7 miles)
• Tallahassee Memorial Hospital Women's Pavillion (1.8 miles)