Access Home Health in Port St. Lucie, FL

Pros

• Grant is one of the best physical therapists - knowledgeable and caring - who helped the patient stay safe and resume regular activities after a hip replacement.
• Jake is a skilled occupational therapist who listened to the patient's concerns and customized the therapy accordingly.
• Concierge provided wonderful nursing care, with nurse Jane being thorough, kind, and attentive, helping the patient through post-op discomfort and boosting confidence in healing.
• This home health is among the best, known for professional and experienced staff.

Cons

• The reviewer described the experience with the company as terrible.
• The first occupational therapist was described as the rudest person encountered in healthcare.
• That therapist had her own agenda and did not listen to concerns.
• Therapists stopped showing up with no explanation.
• The phone staff were unprofessional and failed to identify themselves.
• The office manager Grasen was rude and disrespectful.
• The nurse Katie scheduled appointments but did not show up.

Review

Access Home Health in Port St. Lucie is best suited for families that need in-home skilled services with a strong emphasis on nursing oversight and rehabilitation after surgery or injury, and who can act as an active coordinator for care. The standout strengths lie with a couple of clinicians who demonstrate real competence when aligned with a reliable schedule: Grant, the physical therapist who understands how to progress safely, and Jane, a nurse praised for thoroughness and attentiveness. For households that can tolerate variability in attendance and communication while still prioritizing hands-on therapy and post-op safety, this provider can deliver meaningful benefits. The model works best when a caregiver remains engaged, confirms appointments, and pushes for continuity across visits.

Those who should consider alternatives are families needing flawless reliability and crystal-clear communication. If schedules are uncertain, or if multiple visits are needed per week with strict timing, the documented gaps can derail recovery. Patients with complex medical coordination requirements - where missing a single therapy session could set back progress - will likely find this agency unreliable. Additionally, anyone who cannot tolerate inconsistent front-desk interactions, or who requires timely notifications about visits and payer approvals, should look at other options. The blend of praise for some clinicians and repeated concerns about administrative performance makes alternatives a prudent consideration for high-stakes rehabilitation.

On balance, the key positives - effective post-op nursing support from Jane and capable therapeutic guidance from Grant - underscore a potential for solid in-home care when visits occur as scheduled. The nursing team's attentiveness can reduce discomfort, support confidence in healing, and reinforce safety during routine activities. The one-on-one attention from a dedicated physical therapist provides practical, patient-centered instruction that translates into functional gains. When these clinicians are engaged consistently, they tip the experience toward competence and relief. Yet these strengths are limited by the frequent and well-documented reliability problems that recur in the same service orbit.

The most troubling drawbacks cluster around reliability and communication. Several reports describe therapists who did not show up, with no explanation or timely notice, leaving families waiting and uncertain about recovery timelines. Front-desk and case-management communication is frequently described as unhelpful or evasive, with miscommunications around orders, approvals, and visit scheduling. Instances of staff being perceived as rude or dismissive further erode trust, as do repeated surprises about who is responsible for coverage or billing. The risk here is clear: when visits become irregular or mismanaged, rehabilitation progress stalls, patient and caregiver stress climbs, and the overall care experience deteriorates.

Families can mitigate some risk by insisting on concrete, written commitments from the agency before care begins. Key questions to lock down include: a designated case manager and primary therapist, a guaranteed visit window and backup plan if a therapist is unavailable, written confirmation of payer-approved visit counts, and a clear escalation path for missed appointments. Immediate steps should include requesting introductions to the assigned clinicians, a confirmed schedule with dates and times, and a published process for addressing any cancellations or delays. It is also wise to verify how changes in payer authorization are communicated and resolved, and to establish a buddy system with a trusted family member or friend who can monitor adherence and advocate when necessary.

In the end, Access Home Health offers real value for in-home nursing and selective, capable therapy when operations run smoothly. For families prioritizing reliability, consistent attendance, and proactive communication, exploring other agencies with stronger track records on scheduling and accountability is advisable. For households that can function with robust advocacy and a willingness to navigate occasional service gaps, the combination of Jane's nursing care and Grant's therapeutic expertise can still support meaningful recovery at home. The practical verdict: reliability is the dividing line, and where it falters, the cost to recovery and peace of mind rises accordingly.

This part of Port St. Lucie, Florida, offers convenient access to various healthcare services, including physicians, pediatricians, cosmetic surgery, vision care, and hearing aids. There are also several well-known chain restaurants nearby for dining options such as Applebee's, Pizza Hut, Denny's, and Burger King. Additionally, there are pharmacies like CVS and Walgreens within a short distance for medication needs. For recreational activities and relaxation, there are parks like Lyngate Park and Savannas Preserve State Park not too far away. The area also has a hospital and surgical center for any medical emergencies. In terms of entertainment, there is a movie theater nearby as well. Overall, this part of Port St. Lucie provides essential services and amenities that may be beneficial for seniors looking to settle in the area.

Physicians

• Dr Hunter's Office (0 miles)
• Little People Pediatrics (0.1 miles)
• Porcaro Cosmetic Surgery (0.3 miles)
• Saint Lucie Vision (0.6 miles)
• Hearing Aids by Miracle Ear (0.7 miles)
• Tender Care Pediatrics (0.9 miles)
• Water's Edge Dermatology (0.9 miles)

Restaurants

• Applebee's (0.4 miles)
• Pizza Hut (0.4 miles)
• Denny's (0.5 miles)
• Burger King (0.6 miles)
• Roma Pizza and Restaurant of Southport (1.2 miles)
• McDonald's (1.4 miles)
• Red Crab (1.7 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• Walgreens (1.2 miles)
• St Lucie Pharmacy (1.2 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (2 miles)
• ReMed Pharmacy (2.5 miles)
• Health Mart Pharmacy (2.5 miles)

Hospitals

• HealthSouth Corporation (1.3 miles)
• Surgical Center of Treasure Coast (2.1 miles)
• Louran Builders (4 miles)

Parks

• Lyngate Park (1.3 miles)
• Savannas Preserve State Park (2.5 miles)

Theaters

• Regal Treasure Coast Mall (2.4 miles)

Cafes

• Starbucks (2.9 miles)
• Starbucks (3.2 miles)
• The Googan Coffee Shop (3.5 miles)
• Gilbert's Coffee Bar (5.4 miles)

Transportation

• Budget Rent A Car (2.9 miles)