Glass, Velma

Pros

• They went above and beyond to deliver a long glass table top to the third floor through a narrow staircase.
• Jonathan and the team were creative, committed, and determined to get the job done.
• Pensacola Glass was very helpful and professional.
• The front desk staff were friendly and made customers feel welcome.
• They cut custom glass with a polished edge, and the results were perfect.
• They arrived on time and were very polite.
• They provide fast and friendly service.
• They are the best full-service glass shop in the Pensacola area.
• They helped with insurance coordination, making the process hassle-free.

Cons

• The staff were rude, unreasonable, and condescending in their responses.
• Customer service and order fulfillment were absolutely terrible, with weeks-long delays and wrong-sized glass.
• Front desk staff showed little willingness to assist, including a receptionist who said, "I don't know, I don't do that."
• There were repeated reports of no-call/no-show appointments with no apologies, only excuses.
• A CSR was snarky, talked over customers, and raised her tone during calls.
• Phone etiquette was poor and almost combative when helping customers.
• The pricing was described as highly overpriced.

Review

Pensacola Glass is a company that inspires strong, mixed emotions from its customers. On one hand, there are stories of impressive problem-solving and high-quality workmanship that leave clients praising the team for creativity, speed, and reliability. On the other hand, a number of reviews recount frustrating experiences with communication, scheduling, and customer service that left people feeling ignored or dismissed. Taken together, the feedback paints a picture of a shop with real strengths in craftsmanship and a few notable gaps in how consistently those strengths are delivered to customers.

A standout thread of praise centers on ambitious, high-stakes projects that others might shy away from. Customers repeatedly recount how Pensacola Glass handled challenging tasks with ingenuity and determination. One client celebrated a long, glass tabletop being delivered to the third floor through a painfully narrow staircase, thanking Jonathan and the entire crew for getting creative and staying committed to finishing the job. Another positive pattern speaks to precise cutting and careful fabrication, with reports of pieces like a sailboat glass or a custom-cut safety glass for an antique buffet coming out exactly to specification. There are also numerous anecdotes about professional, courteous front-desk staff, timely arrivals, and working with customers to discuss options and understand what's best for safety and price. In many reviews, the company earns praise for being the go-to place for glass needs, from small cuts to full replacements, with customers appreciating the knowledge, speed, and "friendly and helpful" service from the team.

Several customers highlight the practical, every-day value Pensacola Glass provides. They note that the shop can handle a wide range of glass work - from plexiglass cutting to windshield replacements and window glass. Some reviewers recount quick turnarounds, such as being in and out for a windshield replacement or having a window measurement and installation that felt straightforward after a clear explanation from staff. The sentiment is that when the company is aligned with a customer's expectations - especially around measurement, options explained, and the end result - customers feel confident recommending Pensacola Glass for both routine and upgraded needs. The staff are described as professional, patient, and able to walk customers through choices to achieve the safest and best value, with a few reviewers explicitly praising the front desk team for their friendliness and support.

Yet the narrative is not all positive. A substantial cluster of reviews focus on negative experiences, with recurring themes of poor communication, delays, and what some perceive as rude or dismissive behavior. Several customers describe long lead times for custom orders, with updates that arrive late or feel insufficient. One observer recounts a window order placed in the first week of August, delays until September, and the discovery of a wrong-sized window, followed by another extended wait for the correct piece. In these accounts, the frustration is amplified by brief, curt responses from staff, and even mentions of condescending or snippy attitudes when questions are asked. The sense conveyed is that communication gaps can transform ordinary ordering into a stressful ordeal, especially when a customer is juggling a busy schedule or coordinating a project with other trades.

There are even more pointed criticisms of in-person and phone interactions. Some reviewers report being hung up on or encountering staff who seemed uninterested in helping, with one caller noting a CSR who talked over them or gave a dismissive response like "I don't know, I don't do that." In a particularly jarring instance, a customer described a front-desk encounter where another patron asked for help with their order and received a curt lack of assistance rather than a proactive effort to direct them to someone who could help. Another widely cited problem is a "no call, no show" situation for a residential appointment, followed by a giggling response from a staff member when the customer called to follow up. These episodes stand in sharp contrast to the many positive stories and contribute to a perception that customer service can be inconsistent, depending on who you encounter.

The spectrum of experiences even extends to pricing and expectations around timelines. While some reviewers emphasize fair pricing, strong knowledge, and the sense that you get what you pay for in terms of quality, others label the shop as overpriced or note that custom work requires patience because weeks rather than days is the norm. There is also a recurring caveat in the feedback: if a project is straightforward, Pensacola Glass tends to deliver well, but customized work - especially when it deviates from standard sizes or involves intricate measurements - can involve longer waits and more complex communications. A few customers express appreciation for staff who take time to explain options and safety considerations, while others feel the same level of care was missing during their specific experience.

Overall, the reviews suggest a company with strong technical capability and a track record of delivering excellent results for many customers, especially on ambitious projects and precise cuts. The same set of reviews, however, reveals that the customer experience can be highly variable. For some clients, Pensacola Glass is a reliable partner that makes complex tasks feel manageable, honors timelines, and communicates clearly. For others, inconsistent communication, delayed responses, and encounters with staff who come across as unhelpful or dismissive can significantly sour an otherwise straightforward need for glasswork. This duality makes Pensacola Glass a compelling option for those who can navigate the potential for delays and who are proactive about clarifying expectations and follow-ups.

If you're considering Pensacola Glass, it may be wise to approach with a candid plan: confirm exact measurements and order specifications in writing, ask for a clear timeline with milestone updates, and request a direct contact for status questions. Given the strong craftsmanship demonstrated by many teams and the highly positive experiences shared by numerous customers, there is a solid basis for trust - especially for high-stakes or bespoke projects. At the same time, it's prudent to prepare for possible delays and to ensure you're aligned with the team on communication norms. With careful planning and clear expectations, Pensacola Glass can be a valuable ally for glass needs, offering exceptional results on the projects that matter most.

This part of Pensacola, Florida, offers convenient access to a variety of essential services for senior living. With multiple physicians' offices, pharmacies, and hospitals within a few miles radius, residents have easy access to healthcare facilities. In addition, there are several dining options including popular chains like McDonald's and Starbucks, as well as local cafes and restaurants. The area also boasts places of worship for spiritual support and a theater for entertainment. Overall, this neighborhood provides a range of amenities that can cater to the needs of seniors looking for a comfortable and convenient living environment.

Physicians

• Florida Pediatric Clinic (0.5 miles)
• Boyd Douglas K OD (1.1 miles)
• Sacred Heart Medical Group (1.4 miles)
• Dr virtusio (1.6 miles)
• West Florida Medical Group - W Street (1.8 miles)
• Escambia County Health Department (2 miles)
• Pace Boulevard Family Practice (2.4 miles)

Restaurants

• Happy China Restaurant (1.3 miles)
• McDonald's (1.6 miles)
• Whataburger (1.7 miles)
• Wendy's (1.8 miles)
• Whataburger (1.9 miles)
• Culver's (2.2 miles)
• McDonald's (2.2 miles)

Pharmacies

• Walgreens (1.6 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.8 miles)
• Walmart Pharmacy (3 miles)
• CVS Pharmacy (3.1 miles)
• Winn-Dixie (3.5 miles)

Places of Worship

• Gateway Church of Christ (2.3 miles)
• Gulf Coast Christian Church (3.6 miles)
• Cathedral of the Sacred Heart (4 miles)

Hospitals

• Sacred Heart Diagnostics (2.3 miles)
• Baptist Health Care Lab (2.5 miles)
• Childrens Hospital Medical Center (2.7 miles)
• Baptist Emergency Trauma Center (2.7 miles)
• Pet/Ct Imaging Center of Northwest Florida (3.5 miles)
• Sacred Heart Hospital Icu, Pensacola, Florida (3.5 miles)
• Sacred Heart Adult Intensive Care (3.5 miles)

Theaters

• 4180 Amc Bayou 15 (3.2 miles)

Cafes

• Starbucks (3.3 miles)
• Starbucks (3.6 miles)
• Coffee Guy Cafe (3.8 miles)