Housecall Home Healthcare in Palm Coast, FL

Pros

• The pharmacy is described as one of the best in Palm Coast, with a friendly atmosphere and impeccable customer service.
• The staff are incredibly friendly and the atmosphere is welcoming.
• Kathy is very helpful and kind, often going the extra mile to verify a script renewal with the vet.
• Gail is very knowledgeable and a blessing to customers.
• The staff are so friendly that customers drive over an hour to get their medications.
• The team is consistently kind and attentive from checkout to pickup.
• The pharmacy offers personalized care, including options to customize medications when needed.
• The staff remember customers' names and treat them with care.
• Home Care Pharmacy is a comprehensive, professional, and caring provider of medications and medical equipment.
• The small, family-owned business shows deep care for customers and goes above and beyond to help.
• The owners and pharmacists are highly respected for their expertise and dedication.
• The staff are always smiling, helpful, and ready to assist.

Cons

• One reviewer would not recommend the pharmacy, citing horrible customer service and undisclosed charges.
• A customer reported receiving inconsistent information about wheelchair rental, which prevented them from renting.
• Another customer said they were charged $30 for a knee scooter after returning it and were given a rude explanation.
• One reviewer criticized a manager named Jim for a dismissive, uncaring attitude.
• A reviewer warned about a defective ankle support and a return policy that was not communicated at the time of purchase.
• A reviewer described Keith at the register as downright mean and rude.

Review

Housecall Home Healthcare in Palm Coast is best suited for seniors and their caregivers who want a hands-on, community-rooted pharmacy plus a broad catalog of medical equipment and home-health supplies. It shines when compounded medications, pet-medication customization, and flexible sourcing matter. The operation feels like a small, family-owned partner, and that tone shows in staff attentiveness: names are remembered, solutions are tailored, and interactions rarely feel transactional. For households managing chronic conditions, mobility challenges, or pet health, this is the partner that makes the process feel personal and solvable rather than bureaucratic.

Those weighing alternatives should note that this is not the place for someone fixated on the lowest price or a uniformly predictable, chain-wide experience. Large national chains or other independents may offer more standardized procedures and stricter policy enforcement, which some families may prefer for budgeting and consistency. A handful of reviews flag occasional friction with individual staffers and questions about rental pricing or policy clarity. If a flawless, uniform experience across every visit is non-negotiable, a walk-in experience at a big-box or another provider could feel more reliable, even if less personal.

The core strengths are substantial and hard to match in a single local stop. The facility covers prescriptions, home delivery, compounding, and a broad range of durable medical equipment. Customer service is repeatedly described as friendly, thoughtful, and solution-oriented - staff who will call a vet to verify a script, or convert a difficult medication into a palatable liquid for a sick animal. The ability to compound medicines and flavor pet formulations, plus practical customization - such as properly fitted TED hose or more accessible rollators - speaks to a practical, caring mindset that reduces barriers to adherence and comfort. Quick turnarounds and willingness to stay after hours for pickups reinforce a service-first culture.

Where the experience falters, it tends to be episodic and largely negotiable. A few reviews recount moments of blunt or inconsistent courtesy from a particular staff member, and some dissatisfaction centers on rental terms or return policies that felt unclear or uneven. These are not routine in the aggregate, but they do underline the importance of confirming specifics in advance - pricing, rental durations, what is included, and what constitutes a return. When the right person handles the interaction, the service consistently earns high praise, which can offset these occasional missteps for most families.

A practical plan for decision-makers starts with identifying a preferred staff contact - ideally the owner or a long-tenured team member - who has demonstrated a pattern of dependable, considerate service. Obtain written confirmations on equipment rentals, pricing, and any special-dispensing arrangements, especially for compounded or pet medications. If a pet medication or customized formulation is involved, spell out expectations and request ongoing follow-up communication. Plan for potential travel or pickup needs, recognizing that this local shop's value comes from its flexibility and problem-solving, which pays dividends when time and coordination with physicians or veterinarians are critical.

In the end, Housecall Home Healthcare stands out for Palm Coast-area families who prize individualized attention, a wide, practical catalog of medications and equipment, and a partner willing to bend to real-life needs. Its strongest upside - personalized service, proactive problem-solving, and authentic community ties - clearly offsets the rare friction points that surface with staff or policy nuances. For those prioritizing consistency over warmth, or whose budget hinges on the lowest price, alternatives exist. For caregivers seeking a trusted, capable ally that treats every customer as a person with unique circumstances, Housecall deserves serious consideration and a direct conversation to align expectations.

This part of Palm Coast, Florida, offers a convenient and accessible location for senior living with a variety of amenities nearby. There are several pharmacies within close proximity, making it easy to access necessary medications and healthcare services. Additionally, there are numerous physicians' offices, including specialists in pulmonary care, heart health, dermatology, and urgent care. For dining options, there is a selection of restaurants serving different cuisines as well as cafes for casual meals or coffee outings. Nearby parks provide opportunities for outdoor recreation and relaxation in the scenic surroundings. Places of worship offer spiritual support and community connections. Overall, this area provides a blend of essential services and recreational offerings for seniors looking to settle in a vibrant neighborhood in Palm Coast.

Pharmacies

• Home Care Pharmacy (0.1 miles)
• Walgreens (0.2 miles)
• CVS Pharmacy (0.4 miles)
• Winn-Dixie (1.4 miles)
• Walgreens (1.5 miles)
• Palm Coast Pharmacy (1.6 miles)
• ONE Pharmacy (1.7 miles)

Physicians

• First Coast Pulmonary Associates (0.1 miles)
• Children's Medical Center (0.1 miles)
• First Coast Heart Vascular Center (0.2 miles)
• Dermatology Associates (0.2 miles)
• Medi Quick Urgent Care Center: Leventhal Jerry D MD (0.2 miles)
• Butler David W - Mediquick Urgent Care Center (0.2 miles)
• Island Doctors Of Palm Coast (0.2 miles)

Restaurants

• IHOP (0.1 miles)
• La Creperie Kafe (0.4 miles)
• KFC (0.4 miles)
• Wendy's (0.4 miles)
• Palm Harbor BBQ-Grill (0.4 miles)
• McDonald's (0.4 miles)
• Portugal Wine Bar & Grill (0.5 miles)

Cafes

• Starbucks (0.2 miles)
• Metro Diner (0.3 miles)
• Delicias of Portugal Bakery (0.8 miles)

Hospitals

• DocMJ (0.6 miles)
• Flagler Hospital (1.8 miles)

Places of Worship

• Adventist Health (1.6 miles)
• St Elizabeth Ann Seton Catholic Church (1.7 miles)
• Christ Lutheran Church Palm Coast (1.8 miles)
• Chabad of Palm Coast (1.8 miles)
• Temple Beth Shalom At Palm Coast (2 miles)
• Parkview Baptist Church (2.8 miles)
• Palm Coast Haitian-Mission Group (3.5 miles)

Parks

• Waterfront Park (1.9 miles)
• Belle Terre Park (2.1 miles)
• Varn Park (2.8 miles)
• Indian Trails Sports Complex (3 miles)

Transportation

• Alliance Taxi & Shuttle Service (2.7 miles)