Grand Oaks Health And Rehabilitation Center

Pros

• Unit manager Al and floor nurse Katlynd provided exceptional care during a critical asthma attack.
• The therapists at Grand Oaks are outstanding, skilled, and caring, leading to amazing progress for patients.
• The staff members at Grand Oaks are friendly, helpful, and attentive to the needs of residents.
• The facility has an excellent schedule of activities for seniors to engage in.
• Patients appreciate the ability to choose from a menu in advance, offering them a sense of autonomy regarding their meals.
• The director of activities, Shelly, is recognized for her kindness and respect toward patients.
• The physical and occupational therapists received positive feedback for their effectiveness and approachability.
• Despite some challenges, many residents feel blessed by the dedicated care they receive at Grand Oaks.

Cons

• The patient experienced constant delays in receiving water, leading to inadequate hydration.
• Communication was severely lacking, with phone issues preventing the patient from contacting family and staff ignoring requests for assistance.
• The overall level of care was deemed extremely low, with significant delays in medication administration and a lack of consistency.
• The nursing staff often engaged in personal conversations instead of attending to patient needs, causing distress for those in pain.
• There were multiple complaints about missed meals and inadequate food service, leaving patients dissatisfied with their dining experience.
• The facility management faced criticism for poor communication and responsiveness to both patients and family members' concerns.
• Patients reported unpleasant interactions with certain staff members, including instances of disrespect during therapy sessions.
• Issues with cleanliness were raised, as some patients went long periods without proper bathing or access to basic hygiene supplies.
• Families expressed frustration over the executive director's unresponsiveness and apparent lack of concern for patient welfare.
• Overall dissatisfaction with the facility's management and support services contributed to a negative experience for many residents and their families.

Review

Grand Oaks Health and Rehabilitation Center has garnered a mix of reviews from families and patients, highlighting both commendable aspects and significant areas for improvement. Many reviewers express gratitude for the care that some staff provided during critical times. For instance, one patient praised Unit Manager Al and Floor Nurse Katlynd for their quick response during an asthma attack, emphasizing that they ensured the individual received their inhaler promptly. Similarly, another reviewer mentioned the attentiveness of Certified Nursing Assistant Dessy, as well as the generally friendly demeanor of the nursing staff. The therapy team at Grand Oaks also received favorable mentions; patients reported making substantial progress thanks to skilled therapists who are noted not only for their expertise but also for their caring approach.

Despite the positive interactions with specific staff members, several reviews illustrated a stark contrast in overall care quality. One family’s experience was shadowed by inadequate communication regarding medication management and patient hydration. They expressed dismay at frequent delays in receiving medications, noting that morning doses often came hours late. There were further reports about lack of responsiveness from nurses when patients requested assistance or needed vital supplies like water—a situation that led to tragic consequences in one case where poor communication resulted in a patient's hospitalization and eventual passing.

Patients’ experiences with daily living conditions varied significantly. While some described food options as generally acceptable—although not always to personal tastes—others criticized specific meals as unappetizing or insufficiently served. A notable frustration was expressed around meal timing; for instance, one patient returning from dialysis found her meals cold due to delays in service after her return from treatment sessions. Additionally, concerns were raised about medical supplies such as pain relief medications being inadequately provided or administered inconsistently.

Staff organization appeared to be another area needing attention at Grand Oaks. Mixed feedback on care levels revealed discrepancies between what was expected and what was delivered. Some patients reported waiting excessively long periods for routine services like showers or basic hygiene needs—the absence of proper administration seemed pervasive enough to provoke multiple complaints regarding neglectful care practices across different shifts. Furthermore, there were claims of harassment experienced by patients from therapists who failed to uphold professional standards.

The frustrations extended beyond direct patient care; communication challenges surfaced when family members attempted to get information regarding loved ones' wellbeing during lockdown protocols imposed due to COVID-19 restrictions. Families painted bleak pictures of unresponsive management, citing difficulties reaching anyone with authority who could shed light on their relatives' experiences inside the facility—repeated negative interactions were counted among those trying desperately to connect amid growing worry over their loved ones’ circumstances.

A consistent theme emerged: while many individuals encountered competent therapy services deserving recognition alongside exemplary staff members dedicated to personalized attention, systemic issues plagued much of Grand Oaks’ operations surrounding staffing consistency, effective communication chains, and general inpatient management processes contributing negatively overall environments within its walls. The mixed bag of experiences has led many individuals conflicted about recommending this facility based on wildly varying experiences predicated upon staffing shifts rather than established protocols ensuring reliable quality involvement going forward.

Physicians

• Florida Healthcare (0.3 miles)
• Butler David W - Mediquick Urgent Care Center (0.4 miles)
• Medi Quick Urgent Care Center: Leventhal Jerry D MD (0.4 miles)
• Dermatology Associates (0.5 miles)
• First Coast Heart Vascular Center (0.5 miles)
• Children's Medical Center (0.6 miles)
• First Coast Pulmonary Associates (0.7 miles)

Restaurants

• IHOP (0.7 miles)
• Green Lion Cafe (0.8 miles)
• Red Koi (0.9 miles)
• Moonrise Brewing Company (1 miles)
• McDonald's (1 miles)
• Wendy's (1 miles)
• KFC (1 miles)

Pharmacies

• Home Care Pharmacy (0.7 miles)
• Walgreens (0.7 miles)
• CVS Pharmacy (0.9 miles)
• Winn-Dixie (2 miles)
• Walgreens (2.1 miles)
• Palm Coast Pharmacy (2.2 miles)
• ONE Pharmacy (2.3 miles)

Cafes

• Starbucks (0.8 miles)
• Metro Diner (0.9 miles)
• Delicias of Portugal Bakery (1.5 miles)

Parks

• Waterfront Park (1.2 miles)
• Varn Park (2.2 miles)
• Belle Terre Park (2.4 miles)
• Indian Trails Sports Complex (3.6 miles)

Hospitals

• DocMJ (1.2 miles)
• Flagler Hospital (2.4 miles)

Places of Worship

• Adventist Health (2.2 miles)
• St Elizabeth Ann Seton Catholic Church (2.3 miles)
• Christ Lutheran Church Palm Coast (2.4 miles)
• Chabad of Palm Coast (2.4 miles)
• Temple Beth Shalom At Palm Coast (2.6 miles)
• Parkview Baptist Church (3.4 miles)
• Palm Coast Haitian-Mission Group (3.9 miles)

Transportation

• Alliance Taxi & Shuttle Service (3.3 miles)