TheKey of North Palm Beach

Pros

• Bri Hurley from The Key consistently checked in, offered thoughtful guidance, and provided valuable resources during a move into assisted living for mom.
• Bri Hurley went above and beyond - caring, compassionate, and never pushy - demonstrating rare integrity.
• Bri Hurley connected the family with Elite Estate Services (Randy and Destini), who were wonderful to work with.
• The Key is described as a top-notch organization with high standards in attention, response, problem solving, organization, and caregiver quality.
• The Key FL team (Marissa and Jenny) listened to concerns and quickly found competent nurses and caregivers; Tara and Tina were excellent and went above and beyond.
• The Key provides a wonderful, hands-on experience that lightens a heavy burden for families.
• The Key is a truly human company that cares about both customers and employees, creating a friendly and trustworthy environment.
• Home Care Assistance (Palm Beach Gardens) is highly recommended; Jamie Gelfand develops creative solutions and finds the right fit as needs change.
• Home Care Assistance caregivers are caring, compassionate, honest, and capable; the office staff is great and readily available.
• The Home Care Assistance team is professional and responsive, with reliable communication and ongoing support.
• Kelly, Su, and Ron are described as aces, helping a Dad live with independence and dignity.
• Home Care Assistance has helped families stay safely at home for years, providing consistent care and peace of mind.

Cons

• One reviewer was initially satisfied with Home Care Assistance but later found an absolute mess at their parents' home and questioned the jewelry.
• Another reviewer described the previous provider as "dialing it in" and stated it was a horrible experience for everyone.

Review

Across a range of family experiences, The Key and Home Care Assistance emerged as exceptionally supportive partners in senior care, consistently delivering compassion, reliability, and practical help during some of life's most stressful transitions. One thread runs through many of the reviews: kindness and responsiveness matter just as much as skilled caregiving, and both companies seem to lead with humanity and integrity in every interaction.

A standout moment for Bri Hurley of The Key demonstrates the level of care that families repeatedly praise. Bri's steady presence during a challenging move into assisted living for a mother, her ongoing check-ins, thoughtful guidance, and willingness to share resources left a lasting impression. Even when there was no direct benefit to her, Bri stayed engaged and eager to help, embodying a rare combination of compassion and professionalism. She even connected the family with Elite Estate Services, Randy and Destini, who were described as absolutely wonderful to work with. The sentiment is clear: integrity and kindness underlie Bri's approach, and that spirit can make a tangible difference when families are navigating difficult decisions.

Several reviews emphasize The Key's core strengths: high standards in attention, problem solving, organization, and timely communication. The organization is praised for its responsive practices - "they respond consistently, several times a week, making sure all information is shared electronically and through emails/texts" - and for maintaining a human-centered approach to care. Multiple reviewers describe The Key as a truly people-focused company that values both its clients and its caregivers, creating a warm, trustworthy environment. The ambassador team is highlighted as a valuable resource, always ready to help answer questions and provide support.

The Florida experience with The Key is consistently described as smooth and reassuring. Families report transferring services from Massachusetts to Florida with ease, guided by capable staff like Marissa and Jenny who listened to concerns and immediately found competent nurses and caregivers. The team members Tara and Tina are singled out for going above and beyond to meet or exceed needs, while caregivers are commended for daily communication about concerns or issues as needed. The overarching message is one of dependable, compassionate care that can adapt to evolving circumstances - something many reviewers say is essential when hospice or transition-related care is involved.

Beyond individual staff members, the reviews mention several specific settings and positive interactions that illustrate The Key's broad impact. Comments about Dawn's pleasant demeanor reflect the positive experiences at particular homes or communities served by The Key. The company is described as a topnotch organization, capable of providing high-quality care, problem-solving, and reliable coordination with other providers. One reviewer even notes the sense of security and blessing in having a company like The Key to accompany families on difficult paths, including hospice, moving into assisted living, or coordinating with other care partners.

Complementing The Key's strengths, experiences with Home Care Assistance (Palm Beach Gardens/West Palm Beach area) reinforce a parallel narrative of dependable, compassionate home care. A reviewer who has relied on Home Care Assistance for nearly six years emphasizes the team's reliability, compassion, and hands-on approach, noting that Jamie Gelfand, the Client Care Manager, develops creative solutions as needs change. The company's emphasis on staffing - "not a referral agency; all aides are staff employees, not contractors" - is highlighted as a baseline strength that builds trust. Reviewers consistently describe the caregivers as caring, honest, and capable, with the office staff being readily available to address issues and ensure smooth service delivery.

Long-term engagements with Home Care Assistance are celebrated for their consistency and outcomes. The caregivers are praised for tasks ranging from bathing and dressing to transportation to doctor's appointments, with families expressing gratitude for caregivers who arrive prepared and ready to work. The personal testimonials extend to gratitude for the way Home Care Assistance helped their loved ones stay safely at home for extended periods, sometimes years, enabling dignified independence and strong family support. An update from 2021 highlights the ability to keep a mother at home until her passing, underscoring the profound impact of dependable in-home care.

Taken together, the reviews present a portrait of two providers that consistently deliver more than standard caregiving. They are described as professional, responsive, and deeply committed to the people they serve, with staff who truly listen and adapt to changing needs. Families repeatedly credit individual caregivers and managers with easing transitions, reducing stress, and ensuring dignity and safety for their loved ones. The overall tone is one of deep appreciation and trust: a belief that these organizations can be relied upon during some of life's most challenging moments, offering not just care, but partnership, empathy, and a steady hand when it is needed most.

This part of North Palm Beach, Florida offers a variety of amenities and services that cater to the needs of seniors. With numerous restaurants such as The Honey Baked Ham Company and Sara's Kitchen nearby, residents can enjoy delicious dining options. Additionally, there are several places of worship in the area including St Paul of the Cross Catholic Church and First Presbyterian Church for those who seek spiritual fulfillment. Medical facilities like Atlantis Orthopaedics and Palm Health Partners are conveniently located within close proximity, ensuring easy access to healthcare services. Pharmacies such as CVS Pharmacy and Walgreens are also situated nearby for medication needs. Furthermore, parks like Juno Beach Ocean Park provide opportunities for leisurely outdoor activities. Overall, this neighborhood offers a well-rounded environment that is conducive to comfortable senior living.

Restaurants

• The Honey Baked Ham Company (0.1 miles)
• Stormhouse Brewing (0.1 miles)
• Sara's Kitchen (0.4 miles)
• Paris In Town Le Caf (0.4 miles)
• Twisted Trunk Brewing (0.5 miles)
• Duffy's Sports Grill (0.6 miles)
• Carmine's La Trattoria (0.9 miles)

Places of Worship

• St Paul of the Cross Catholic Church (0.8 miles)
• First Presbyterian Church (1.5 miles)
• Christ Fellowship (4.1 miles)

Physicians

• Upledger Institute (0.8 miles)
• Atlantis Orthopaedics (0.8 miles)
• Midtown Imaging (0.9 miles)
• Orthopaedic Care Specialists (1.3 miles)
• OB/GYN Specialists of the Palm Beaches (1.4 miles)
• Palm Health Partners (1.4 miles)
• Tampa General/Cancer Center Of South Florida - Hematology/Oncology (1.4 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.1 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.7 miles)
• Gardens Drugs (2.7 miles)
• CVS Pharmacy (3.1 miles)

Hospitals

• Palm Beach Gardens Medical Center (1.7 miles)
• Surgery Waiting Room Gardens Hospital (1.7 miles)
• West Palm Beach Va Medical Center (4.8 miles)
• St Mary's Medical Center (5.6 miles)

Cafes

• Papa Kwans (2.9 miles)
• Starbucks (3 miles)
• Panera Bread (4.6 miles)
• Starbucks (4.7 miles)

Parks

• Juno Beach Ocean Park (3.9 miles)
• Phil Foster Park (3.9 miles)
• Peanut Island Park (4.5 miles)