Heartland Health Care Center Prosperity Oaks in Palm Beach Gardens, FL
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11375 Prosperity Farms Road, Palm Beach Gardens, FL 33410
For more information about senior living options: (844) 490-3973
Heartland and its employees are described as loving, compassionate, and attentive to her every need. Since moving to Heartland, the mother laughs, feeds herself, and is a joy to all. The mother remains with the family, described as loving, funny, and strong, thanks to Heartland. OT and PT services at Heartland are fabulous. The facility's community is beautiful and welcoming, with a ritzy appearance when you walk in. The menu at Heartland is good and the facility is clean.
The facility is disgusting and horrible, having caused a severe infection that required hospitalization. The staff are described as there to babysit and collect a paycheck, showing zero care for patients. Patients have to sit and wait for hours for any request. Real food is withheld for days, with no justification for a liquid diet. The whole place smells like urine. The rooms are old and falling apart, and the staff are horrible. It is portrayed as a place where a loved one could die, and it is advised to avoid bringing them there. The patient's phone was out of order for two weeks and never fixed. The environment is toxic, with sarcastic and useless support from staff. Evening and night staff are apathetic and indifferent, and rooms are not ready with basic supplies. Nursing staff take 20?60 minutes to answer calls and are disrespectful; patients' dietary needs are not followed. Bedsores were not identified or treated in a timely manner, and patients were not repositioned properly. Staff do not read the charts or communicate effectively, causing confusion and distress. There are reports of wrong prescriptions and mistreatment by staff.Heartland Health Care Center Prosperity Oaks is best suited for families seeking post-acute rehabilitation in a facility that presents well on arrival and can tolerate uneven daily care while prioritizing access to therapy services. The center has some redeeming therapy strengths, particularly in OT and PT, and a few residents have enjoyed improved spirits and activity levels when cared for there. This should not be mistaken for a guarantee of consistently dependable nursing or medical oversight, but for families who can monitor closely and want robust rehab options, it remains an option to weigh.
Those who should seriously consider alternatives are families whose loved ones require reliable, timely nursing attention, steady medical follow-up, and a consistently clean, respectful environment. The reviews repeatedly flag delayed responses to requests, long waits for medications, and a pattern of apathetic or inconsistent day-to-day care. When safety and basic comfort - such as timely assistance, properly maintained rooms, and responsive staff - are non-negotiables, the alternatives become compelling. For residents with chronic medical needs or those who need careful daily monitoring, shifting focus to facilities with stronger nursing oversight is prudent.
The core positives - principally the therapy program and, in some shifts, the overall facility ambiance - do not fully offset the weight of the major drawbacks. OT and PT staff are frequently described as caring and capable, and some families experienced genuine improvements in mood, weight, and engagement. The physical plant sometimes appears clean and presentable, and therapy resources can be meaningful for rehab goals. However, these benefits are limited when daily operations undermine safety, consistent care, and respectful communication. A facility that can deliver high-quality rehab is of little value if it cannot reliably translate that therapy into steady, attentive daily care and clear, timely medical communication.
Conversely, the negatives place the strongest constraints on a sound decision. Several reports describe rooms that feel old or poorly maintained, and a pervasive odor of urine in some areas. Nursing response is repeatedly slow, with 20- to 60-minute waits for assistance common, and reports of miscommunications or dismissiveness toward family questions persist. Instances of bedsores, lapses in patient repositioning, inadequate chart review, and delayed or inconsistent medical attention generate real red flags for safety and dignity. Travel through the hallways can feel toxic or chaotic at times, especially in evenings, when a perception of apathy among staff is commonly cited. Even when therapies are solid, these daily care gaps undermine overall well-being and recovery potential.
For families evaluating options, practical diligence is essential. Schedule a thorough tour during peak activity times - evenings and weekends - to gauge real staffing levels, responsiveness, and how the environment feels when the facility is busiest. Request to review nurse call logs, incident reports, and a current care plan for a similar resident, and speak with the therapy team about typical session length and equipment availability. Ask for a clear, written outline of discharge planning, medical follow-up protocols, and how often the physician or nurse practitioner visits. If possible, obtain references from current residents or families who have stayed there longer and observe a meal, a PT session, and a nighttime routine to assess consistency.
In the end, the balance of evidence suggests Heartland Prosperity Oaks demands a cautious, selective approach. The rehab strengths can be meaningful for short-term recovery, but the persistent concerns about nursing responsiveness, patient safety, and overall daily quality of life tilt the decision away for most families. If choosing this community, maximal due diligence and ongoing oversight are non-negotiable, with a clear plan for escalation if care gaps appear. For most families, exploring stronger options with demonstrated, reliable nursing care and consistently high resident comfort should be the default path, reserving Heartland Prosperity Oaks for careful, well-monitored rehab play.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Palm Beach International (11 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heartland Health Care Center Prosperity Oaks is an exceptional assisted living community located in the beautiful Palm Beach Gardens, FL. This vibrant community offers a wide range of amenities and care services to ensure the comfort and wellbeing of its residents.
At Heartland Health Care Center Prosperity Oaks, residents can enjoy the convenience of having a beauty salon right on-site to keep them looking and feeling their best. They can also relax and unwind while watching their favorite shows with cable or satellite TV available in every room. The community operated transportation provides easy access for residents to explore nearby attractions or run errands.
For those who like to stay connected, there is a well-equipped computer center available for use. Additionally, residents can indulge in delicious meals served in the spacious dining room, reminiscent of a fine restaurant. Special dietary restrictions are taken into consideration, ensuring that everyone's needs are met.
To promote an active lifestyle, residents have access to a fitness room where they can engage in various exercise programs tailored to their abilities and preferences. The gaming room offers entertainment options for friendly competitions and socializing with fellow residents. The outdoor space, complete with beautifully landscaped gardens, allows residents to enjoy fresh air and tranquility.
Heartland Health Care Center Prosperity Oaks takes pride in providing top-notch care services to its residents. A 24-hour call system ensures that assistance is just a button away whenever needed. Trained staff members are available around-the-clock for supervision and assistance with activities of daily living such as bathing and dressing. Transportation arrangements are made for non-medical purposes as well as doctors' appointments.
The wellness center promotes mental wellbeing through various programs aimed at enhancing cognitive abilities and overall happiness. Medication management ensures that all medications are taken as prescribed by healthcare professionals. Special dietary restrictions are accommodated, catering to individual needs.
Residents of Heartland Health Care Center Prosperity Oaks benefit from a variety of engaging activities organized by experienced staff members. Concierge services are available to assist with any special requests or inquiries. Fitness programs keep residents active and moving, while planned day trips offer opportunities for exploration and fun. Resident-run activities allow individuals to share their skills and interests with others, fostering a sense of community. Additionally, daily activities are scheduled to provide consistent entertainment and engagement.
Heartland Health Care Center Prosperity Oaks is conveniently surrounded by several cafes, parks, pharmacies, physicians, restaurants, places of worship, and hospitals. This ensures that residents have easy access to essential services and amenities within close proximity.
Overall, Heartland Health Care Center Prosperity Oaks offers a warm and inviting environment where residents can enjoy an active lifestyle while receiving personalized care and support.
Heartland Health Care Center Prosperity Oaks is located at 11375 Prosperity Farms Road, Palm Beach Gardens, FL 33410 in Palm Beach County, Florida
Heartland Health Care Center Prosperity Oaks on seniors.fyi includes 7 photos including images showing healthcare, bedroom, interior, decor, lighting, rehabilitation, exercise equipment, office, and more.
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