Signature HealthCARE, LLC

Pros

• The therapists are excellent, kind, and knowledgeable.
• Signature Health is described as a great company with outstanding staff.
• Tonya Hawkins is knowledgeable, professional, and supportive.
• Signature Health of Elizabethtown is welcoming, clean, and staffed by friendly, knowledgeable people.
• The restorative program is excellent, with top-notch therapists, nurses, and CNAs who work well together.
• Tonya and the Signature team are compassionate and helpful, supporting families through decisions.
• The facility is beautiful, with friendly staff who go above and beyond.
• The atmosphere, setting, food, and people are first-rate.
• Signature Health is a wonderful place to recover from an injury or illness, with caring staff who know their business.
• The staff are fast, polite, and helpful.
• Tonya Hawkins is highly appreciated for her hard work and availability.
• The residents are engaged, have a voice, and are happy.

Cons

• Lanetta Bard i'oat SigtureEast reported developing a rash because staff waited too long to change her.
• A reviewer described bad timing due to sewer work with no venting, a strong odor, and bugs on a bed.
• A reviewer stated there was a lack of care, with concerns met with attitude and refusals to help.
• A reviewer said a loved one's call button was left on for more than two hours and she was left on a bedside toilet for over an hour.
• A reviewer pointed to poor communication, especially during Covid, with families not being kept informed.
• A reviewer called the facility a joke and said they planned to report it to the state board.
• A reviewer described unsafe conditions, with patients outside rooms trying to enter others' rooms and staff not providing timely assistance.
• A reviewer cited delays in medication administration and difficulties contacting the pharmacy.

Review

The collection of experiences about Signature Health in the Elizabethtown area presents a nuanced picture, with a strong thread of appreciation for caring, knowledgeable staff and an emphasis on rehab and restorative services, tempered by serious concerns raised by some families. A common throughline is the impact of dedicated individuals who guide families through difficult decisions and care transitions, especially Tonya Hawkins, whose knowledge, responsiveness, and personal support show up repeatedly as a bright spot in many reviews. Several reviewers describe the facility as a place where the caregiving team can be exceptionally capable, compassionate, and collaborative, even when the broader realities of long-term care pose challenges.

Across many comments, the positive aspects center on the quality of care and the atmosphere created by engaged staff. Families frequently praise the restorative program, therapy teams, and nursing aides who work together to support residents. The sentiment is that residents benefit from a comprehensive, structured rehab and activities program, with therapists and nurses who know their jobs and show genuine concern. Several reviewers describe the environment as welcoming and home-like, noting clean facilities, friendly faces, and a supportive culture that makes residents feel seen and valued. The tone is consistently one of appreciation for the teamwork and the daily dedication of caregivers who strive to help residents recover, stay engaged, and maintain some independence.

Elizabethtown-specific praise runs deeply through several accounts. A number of reviews highlight a positive first impression - kind, smiling staff, a clean and healthy environment, and a sense of being welcomed "into a nice warm home." In particular, several families point to Michael and Laurie as primary caregivers who demonstrated compassion and respect toward their loved ones, with Shannon singled out as extremely helpful. Tonya Hawkins is repeatedly cited as a central figure who makes the process smoother and more comprehensible, particularly with paperwork and guiding families through decisions about placement and care. This combination of attentive frontline staff and a supportive, available coordinator helps create a favorable impression for those navigating complex care planning.

Beyond individual people, several comments celebrate the atmosphere of teamwork and professional pride within the Signature community. One writer describes it as "an amazing place to call my work home," noting that residents are engaged, have a voice, and are treated with care and dignity. Other reviewers point to "top notch care" from therapists, nurses, and CNAs who work tirelessly to go above and beyond for residents. This sense of purpose, even in the face of systemic staffing challenges and the pressures of the healthcare landscape, comes through as a reaffirmation of why families place their loved ones in Signature's care and why staff feel proud of their roles.

Not all experiences were positive, and several reviews recount troubling incidents or ongoing quality concerns. One family described a highly distressing situation where poor timing and external disruptions - specifically sewer work with no venting - created an overwhelmingly negative environment, including odors and reports of bugs being seen by a resident. The reviewer chose to take their mother home because the conditions were unacceptable. Other accounts describe delays in care, missed or late medication administration, and the need to request ambulance transport back to the hospital to address persistent pain, which to the writer felt unacceptable. These stories emphasize the stark contrast some families experience between moments of excellent care and episodes of perceived neglect or miscommunication.

A number of posts focus on communication gaps, responsiveness, and safety concerns, including periods during the Covid era when families were unable to visit and felt the flow of information was uneven. Reviewers described patients who were not bathed or groomed in a timely manner, doctors not contacted early enough, and calls or messages not returned promptly. There are also references to crowded or stressed environments where patients and families felt unheard or frustrated by slow responses to critical needs. In one case, multiple patients were observed trying to enter closed rooms, which underscores broader concerns about safety and supervision under strained staffing conditions. Such experiences stand in sharp contrast to the consistently positive notes about individual caregivers and the facility's more hopeful potential.

Despite the occasional hardship described, many reviewers acknowledge that the realities of long-term care - particularly during the Covid era and under current staffing pressures - can produce uneven experiences. Still, the overarching message from numerous voices is one of respect for the dedication of staff who remain committed to their residents' well-being, as well as gratitude for the moments of exceptional care and guidance provided by Tonya and other key team members. One reviewer frames the overall experience as a blend of gratitude for the supportive therapists and caregivers, and a cautionary reminder that continued attention to staffing, communication, and timely care is essential to sustain the high standards that the best reviews celebrate.

In sum, Signature Health in Elizabethtown appears to be a place where many families find genuine value: compassionate, skilled staff; a robust restorative program; and an environment that residents describe as warm and engaging. Yet the same pool of reviews does not shy away from serious concerns about safety, responsiveness, and the day-to-day realities of care that can fall short of expectations. The recurring figure of Tonya Hawkins - an accessible, knowledgeable advocate who helps coordinate care and paperwork - serves as a beacon in multiple narratives, underscoring how crucial clear communication and trusted leadership are to the experience of families navigating senior care. For anyone considering Signature Health, the record suggests weighing the consistently strong advocacy and clinical strengths against the possibility of uneven experiences tied to staffing, communication, and facility maintenance, and to engage actively with care teams to ensure the best possible outcomes for loved ones.

This part of Palm Beach Gardens, Florida, offers a variety of amenities and services that make it an attractive option for senior living. The area is home to several reputable restaurants, providing easy access to delicious dining options. In addition, there are multiple pharmacies nearby, ensuring convenient access to medications and healthcare supplies. The presence of various physicians' offices and hospitals in close proximity also provides peace of mind for seniors seeking medical care. For those looking for spiritual fulfillment, there are several places of worship within a short distance. Additionally, the abundance of cafes and parks offer opportunities for socialization and recreation. Overall, this neighborhood provides a vibrant and supportive community for seniors looking to enjoy their retirement years in a welcoming environment.

Restaurants

• Carmine's La Trattoria (0 miles)
• Twisted Trunk Brewing (0.5 miles)
• Sara's Kitchen (0.6 miles)
• Paris In Town Le Caf (0.7 miles)
• Duffy's Sports Grill (0.7 miles)
• The Honey Baked Ham Company (0.9 miles)
• Stormhouse Brewing (1 miles)

Pharmacies

• CVS Pharmacy (0.1 miles)
• CVS Pharmacy (2.1 miles)
• Gardens Drugs (2.1 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (2.9 miles)

Physicians

• Upledger Institute (0.4 miles)
• OB/GYN Specialists of the Palm Beaches (0.6 miles)
• Palm Health Partners (0.6 miles)
• Tampa General/Cancer Center Of South Florida - Hematology/Oncology (0.6 miles)
• Atlantis Orthopaedics (0.7 miles)
• Midtown Imaging (0.9 miles)
• Urologic Physicians & Surgeons (1 miles)

Hospitals

• Surgery Waiting Room Gardens Hospital (1.5 miles)
• Palm Beach Gardens Medical Center (1.5 miles)
• West Palm Beach Va Medical Center (4.9 miles)

Places of Worship

• St Paul of the Cross Catholic Church (1.6 miles)
• First Presbyterian Church (1.8 miles)
• Christ Fellowship (3.9 miles)

Cafes

• Papa Kwans (2.5 miles)
• Starbucks (3 miles)
• Panera Bread (3.7 miles)
• Starbucks (3.8 miles)

Parks

• Juno Beach Ocean Park (3.4 miles)
• Phil Foster Park (4.7 miles)
• Peanut Island Park (5.2 miles)