Inspiritas of Palm Beach Gardens

Pros

• The brunch event was wonderful, featuring a great variety of delicious food, beautiful decorations, and attentive staff.
• The facility is beautiful and well-maintained.
• The open house was highly interactive, with a warm, friendly staff, tasty food, and an inviting, fun atmosphere.
• The community is highly recommended for seniors seeking a more social life and a sense of belonging.
• The Madyson at Palm Beach Gardens offers outstanding services and a compassionate, caring environment with comprehensive in-house care, including rehab.
• The staff, from management to caregivers, are kind, professional, and dedicated to residents' well-being.
• The apartments are spacious, and the amenities - large dining room, coffee shop, ice cream parlor, pool, and walking track - enhance the living experience.
• The facility is clean and upscale, giving an hotel-like impression.
• Dianna is praised for her knowledge, approachability, and willingness to help families and residents.
• The Madyson is a beautiful, welcoming community that fosters a strong sense of belonging for residents and their families.

Cons

• The management team does not return phone calls or emails and is always in meetings.
• Corporate office lines go to voicemail, and the front desk at the corporate office does not answer.
• This behavior is described as very disrespectful and unprofessional.
• Memory Care pricing includes large annual fee increases (7% from year 2 to year 3) that were not communicated at signing.
• There have been multiple staff changes in the Executive Director and Director of Nursing positions over the past 2.5 years.

Review

The impressions drawn from a series of visits and experiences at The Madyson at Palm Beach Gardens paint a picture of a vibrant, welcoming community where food, d?cor, and a warm staff create an inviting atmosphere from the moment you walk in. Several attendees described a brunch that offered a great variety of delicious food, with decorations that were beautiful and an overall impression of attentiveness from the staff. The facility itself was repeatedly referred to as beautiful, signaling pride in the environment as a place where residents and guests alike can feel comfortable and cared for.

Another recurring theme across multiple accounts is the level of interaction and hospitality shown by the team. A network event described it as the most interactive open house they had ever attended, with staff described as extremely friendly and loving. The atmosphere was warm, inviting, and fun, with rooms that felt both spacious and cozy. The entertainment prepared for seniors was particularly well received, to the point that even visitors found themselves singing along and enjoying the moment. The message that emerges is one of a community that designs experiences with social engagement and enjoyment for residents in mind, not just routine daily care.

For families and prospective residents, the prospect of joining The Madyson is frequently framed in terms of social life and a sense of belonging. Reviews consistently emphasize that you will never feel alone here, with the memory of generous social calendars, activities, and opportunities to connect with others. The sentiment is reinforced by observations of staff who seem to think creatively and outside the box when putting together events and programs, creating an environment that feels lively as well as caring.

There is, however, a notable caution raised in a specific update dated May 31, 2024. This particular review describes significant communication challenges with the management team: calls and emails often go unanswered, and staff at the corporate office reportedly do not answer the phones, with the front desk sometimes not returning messages at all. The reviewer characterized this pattern as disrespectful and unprofessional, presenting a contrast to the otherwise glowing portrayals of daily care and resident experience. This caveat underscores that, while the facility is celebrated for its warmth and programming, there can be friction or gaps in executive availability and responsiveness that families may want to consider during their decision process.

From a family perspective, other testimonials highlight the day-to-day care and courtesy of the staff. One family member shared that their father, who has been a resident since last fall, has consistently found the staff courteous, professional, and helpful, with ready access by phone, in person, or via email. The father's own words - "everyone is doing a good job taking care of me" - alongside witnessed kindness from aides, nurses, cleaners, receptionists, and the chef, contribute to a powerful impression of attentive, comprehensive care. The overall tone is one of gratitude for a place that feels safe and supportive for a loved one.

Within the Memory Care segment, there are both praise and practical considerations. Reviews note a beautiful community with many amenities and a strong sense of belonging, and they specifically highlight the in-house rehabilitation services as a meaningful advantage. Yet there is explicit mention of large annual fee increases for the Memory Care portion - 7% from year two to year three - and a suggestion that such increases are not clearly communicated at the signing stage. In addition, there have been multiple leadership changes over the past couple of years, including shifts in the Executive Director and Director of Nursing positions, along with ongoing staff turnover. Despite these caveats, reviewers continue to praise the facility's strengths: spacious apartments, scenic lake views, a sizable dining room, a coffee shop, an ice cream parlor, and other amenities that contribute to a high-quality living experience.

Testimonials from residents, families, and volunteers collectively describe Madyson as a place where staff go above and beyond in many roles. References to Juanita, the Director in memory care, and to Dwight the chef, as well as the nurses, activities director, and caregivers, speak to a team that works to create a supportive, respectful environment. One testimonial lauds the overall operation as "5 STAR," emphasizing the warmth of the staff and the sense of belonging that the community fosters. The staff's genuine kindness is repeatedly cited as a central reason families feel confident in their choice and, in some cases, as a decisive factor in selecting The Madyson.

The staff's impact is not limited to residents alone. Several accounts reference the presence and influence of Dianna Mehrabi, the Director of Sales and Marketing. Her extensive knowledge, approachability, and willingness to answer questions - whether by text, email, or in person - are highlighted as standout contributions. Families note that Dianna goes the extra mile to greet residents by name, reinforcing a welcoming atmosphere. For many families, Dianna's dedication and communication are among the main reasons they chose The Madyson, illustrating how a single leader can shape the lived experience and perceptions of care.

Beyond care and programming, the community's environment itself receives high praise. Reviewers highlight not only the physical beauty of the facility but also the clean, well-maintained spaces that convey warmth and respect for residents and guests alike. A third-party mobile notary, who visits multiple assisted living facilities, singled out The Madyson at Palm Beach Gardens for its cleanliness, friendliness, and the overall sense of love that permeates the setting. The combination of attractive amenities - an ice cream shop, a coffee bar, a walking track, pet-friendly accommodations - and an active independent living population contributes to a vibrant ecosystem where residents can enjoy social engagement, wellness activities, and comfortable daily living.

Taken together, the collection of experiences paints a portrait of The Madyson at Palm Beach Gardens as a community that excels in hospitality, care, and atmosphere. Visitors consistently encounter a beautiful facility, a diverse and compelling program lineup, and staff who are described as warm, attentive, and genuinely committed to residents' well-being. While leadership transitions and price considerations present real considerations for families to weigh, the overarching sentiment remains one of appreciation for a place that fosters connection, belonging, and a high standard of care that many families come to rely on for their loved ones.

Pharmacies

• Walgreens (1.1 miles)
• CVS Pharmacy (2.7 miles)
• Gardens Drugs (2.8 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (3.1 miles)
• Abacoa Pharmacy (3.5 miles)
• CVS Pharmacy (3.8 miles)

Physicians

• University of Miami Miller School of Medicine (1.4 miles)
• Friedman, Robert Robert J. Friedman, MD (1.8 miles)
• Primary Care Associates of North Palm Beach (2.4 miles)
• Gardens Cosmetic Center (3 miles)
• Gardens Dermatology (3.2 miles)
• Palm Beach Internal Medicine (3.4 miles)
• Oceanside Urology (3.4 miles)

Restaurants

• Honeybelle (1.8 miles)
• Christopher's Kitchen (2.4 miles)
• Miller's Ale House (2.5 miles)
• Paddy Mac's Legendary Irish Food (2.6 miles)
• Moon Thai & Japanese (2.6 miles)
• Voodoo Bayou (3.2 miles)
• Yard House (3.2 miles)

Cafes

• Starbucks (2.5 miles)
• Panera Bread (2.5 miles)
• Starbucks (4.4 miles)
• Starbucks (5.4 miles)
• Panera Bread (5.6 miles)

Places of Worship

• Christ Fellowship (3.4 miles)
• St Peter Catholic Church (4.1 miles)
• First Presbyterian Church (5 miles)

Hospitals

• Surgery Waiting Room Gardens Hospital (4 miles)
• Palm Beach Gardens Medical Center (4 miles)
• West Palm Beach Va Medical Center (5.2 miles)
• JMC Cafeteria (5.5 miles)

Parks

• Osprey Isles Play Ground (4.9 miles)
• Jupiter Village Park (4.9 miles)